CRM

AI Powered Promotion Optimization

CART

Artificial intelligence (A.I.) is tailor-made for high SKU count, high transaction frequency supermarket retail. The insight and recommendations that A.I. provides can help retailers drive significant top line sales gains without increased promotional cost. In the high- volume, low-margin supermarket industry, where even slight improvements can deliver considerable increases to bottom line profitability A.I.-powered promotion optimization is nothing short of transformative. +MORE

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Smart Gammified Customer Feedback Surveys and Analytics

Wyzerr

Wyzerr builds artificial intelligence software for data collection and analytics that look and feel like games. The basis of Wyzerr’s platform is making it as fun, fast, and easy as possible for consumers to provide actionable feedback data, and business stakeholders to understand and use that data to make decisions in real-time. Wyzerr’s ‘Smartforms’ can capture 25 questions in under 60 seconds. Our secret sauce is the machine learning algorithms infused within the platform. Wyzerr smartforms processes feedback in real-time like a human being would, rapidly digesting the information and asking new questions as a human would in a real dialogue. It allows brands to truly understand who their customers really are. What they like, don’t like, what makes them sad, mad, and happy…all in real-time. This machine learning capability makes it possible for every customer to receive a unique feedback questionnaire. There’s no such thing as one-survey-fits-all at Wyzerr.  The data is analyzed in real-time to produce actionable insight around the clock. Instead of complex graphs and pie charts, our insight-based dashboard outputs data on a GPA scale, assigning grades (A, B, C, D, and F) for different key performance indicators. Similar to how progress reports in school advise students on what they should do to improve their grades, Wyzerr's AI component advises business stakeholders what they can do to improve their customer experience. Overtime, and with more feedback data, Wyzerr can also recommend new products and services to be developed, suggest improvements to existing products, identify new trends and upsell opportunities, and advise on the types of market messages to run. It’s essentially a technology to use customers’ feedback to support operational decisions. We offer data science in a box. +MORE

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My Cloud Grocer Solution Guide

CART

My Cloud Grocer provides a retailer-branded online shopping solution to supermarket retailers. The online shopping site is responsive (will display properly on desktop, smartphone, and tablet screens) and features fast load times and payment functionality using token technology surpassing PCI compliance. My Cloud Grocer provides the retailer with support for picking, managing, and delivering orders. The company’s retail clients have experienced increased overall sales, due to reduced scatter... +MORE

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Darius™ for Retail

Darius Technologies

Darius for Retail is a fully integrated, cloud based shopper engagement platform. Darius delivers proven and measurable return on investment, by allowing retailers to put their shoppers at the center of everything and making it easy to engage and influence them pre-store, in-store, and post-store. Darius allows retailers to design, manage, develop and, measure interactions with their customers throughout the entire shopper journey.  The ‘tech’ bit: Darius™ is a modular ‘ecosystem’ retail technology platform that is designed to integrate and allow interaction with any existing retail systems and solutions such as Beacons, WiFi, dynamic shelf illumination, or e-coupons, and so on, to make continuous engagement with shoppers possible, wherever they are on the path to purchase. The customer experience bit: Darius™ allows retailers to put their shoppers at the center of everything by making it easy to engage and influence them pre-store, in-store, and post-store. The business bit: Darius™ delivers proven and measurable return on investment. That means more shoppers in-store, more often. It means attracting new and hard to engage shopper types. And it means bigger baskets and the increased spends that comes with that. It makes marketing budgets and, where they may already exist, retail tech investments work so much harder. +MORE

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Managed Online Grocery Solution

My Cloud Grocer

(5)

We launch and manage e-commerce websites for supermarkets. Our clients win the fiercely competitive omni-channel battle for customers.   You enjoy all the benefits of a fully managed, branded, fully integrated proprietary website. And you retain ownership of your customers. We leverage a state-of-the-art enterprise platform for efficiency, and then as developers we customize to meet the unique needs of our individual clients.  We don't stop at launch. We optimize on an ongoing basis to provide your shoppers with the ultimate online experience. That's why our clients get online sales at a rate far higher than current market trends, and without retail cannibalization. It's fast, highly secure and surprisingly affordable. If you're ready to launch an advanced e-commerce website or optimize your current e-commerce website, then let's talk.  +MORE

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IBM Watson

IBM

Welcome to the era of cognitive business From Watson apps to full-scale solutions, IBM's cognitive technologies understand, reason and learn. Watson products and APIs can understand all forms of data to reveal business-critical insights, and bring the power of cognitive computing to your organization.  Watson APIs  Use Watson language, conversation, speech, vision and data insight APIs to add cognitive functionality to your application or service.  Watson Discovery Rapidly build a cognitive search and content analytics engine. Watson Discovery helps developers quickly ingest data to find hidden patterns and answers, enabling better decisions across teams.  Watson Conversation Quickly build, test and deploy bots or virtual agents across mobile devices, messaging platforms, or even on a physical robot to create natural conversations between your apps and users.  Watson Virtual Agent Quickly configure virtual agents with company information, using pre-built content and engage customers in a conversational, personalized manner, on any channel.  Watson Knowledge Studio Teach Watson to discover meaningful insights in unstructured text without writing any code. +MORE

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LiveRamp Connect

Acxiom

Onboard your data and unleash new possibilities. Data Onboarding with LiveRamp Connect brings your CRM, sales, and other customer data into the digital marketing applications and media platforms you use every day. When your data is activated for use in online marketing campaigns, so much more is possible. LiveRamp Connect anonymizes and then matches your anonymized CRM and purchase data to online devices and digital IDs through a secure, automated process that protects consumer privacy. Data segments are then distributed to your preferred marketing and media platforms for measurement, targeting, and anonymous reach, one-to-one marketing. +MORE

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Store Management Suite

LOC Software

Store Management Suite (SMS) is a complete set of applications, supporting single to multi-store chain environments. SMS is a client-based retail solution providing a seamless, integrated software suite that manages point of sale, back office, corporate office, warehouse and all aspects within the retail enterprise. The suite contains modules that are typically outsourced, including bank integration, customer loyalty, labor management, mobility, pay-at-the-pump, digital signage, and more. +MORE

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reach | engage

reach influence

Each of your shopper’s experiences may be unique, but you have the same goal in mind for all of them—provide an experience that will bring them back time after time and continue to spend more. [ri] has the expertise to design a custom engagement program for you to implement in your store. +MORE

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Kitchology

Kitchology

Kitchology is the first company to create an integrated social cooking platform for the 160 million people dealing with special diets and the suppliers who sell to them $500B in groceries every year. It is available on the web and as free app. Consumer find a recipe of interest? Using machine learning, we substitute ingredients creating a set of better new recipes taking predicted pantry stockings into account. A recipe can be modified typically  to up 15,000 variations to accommodate diets. Consumers plan to shop? We prepopulate shopping lists, suggest additional ingredients to buy, and make product recommendations. We stay with the cook during the cooking process and use a social graph to connect them with others. Suppliers use Kitchology for access to unique analytics used for marketing and product design. They also publish content and present offers on the platform while the consumer is doing meal planning and shopping. Kitchology is big data for special diets.  +MORE

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Omni-channel E-Commerce Platform

VIC

VIC's E-Commerce and Shopping Trip Planning platform brings everything together under one integrated web site so you can offer your shoppers real time access to shop your stores, manage loyalty accounts, clip digital coupons, view circulars and create shopping lists. It creates a shopping destination that is tailored to your brand, your systems and partners so you can differentiate. You can upsell, cross-sell and personalize your website with intelligent targeting and content. Your employees can fulfill online orders with live in-store fulfillment tailored to their jobs. The platform extends to stores with seamlessly integrated kiosks and digital signage for true omni-channel capabilities to drive in-store purchasing decisions. Additionally with email, text, voice and location based technologies, it delivers marketing tools to reach shoppers or let shoppers reach you no matter where they are. You can drive your own digital strategy no matter what the current and future competition is, with complete enterprise customization around your market, strengths, and marketing message. +MORE

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TONE

The TONE Knows, Inc. ("TONE")

TONE, in it’s most simple form, is “audio-beacon” technology. An instantaneous direct-to-device marketing & analytics technology platform, TONE uses imperceptible, embedded audio “tones” to deliver contextual content directly to mobile devices WITHOUT THE EXPENSIVE HARDWARE. We integrate the customer’s entire brand journey. +MORE

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WalletBuilder™

Accelitec

The Accelitec WalletBuilder provides a comprehensive customer relationship platform with all the components and functions that a retailer needs today and into the future. +MORE

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PCMS Store Systems

PCMS

PCMS has developed the VISION Twenty One Portfolio of software solutions for retail in response to the needs of our clients. With retail in mind at every stage of its development, the VISION Twenty One Portfolio can provide end-to-end solutions for retail. Combining POS, loss prevention, back office, and managed services, PCMS offers a one stop shop for retail. +MORE

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Overture Commerce

Orckestra

Overture Commerce was engineered for modern enterprise commerce needs, bringing to market a unique approach called Commerce OrchestrationTM. This evolution of omni-channel unifies and simplifies all online and offline Product (see Overture Product Data Management), Customer, Order and Marketing systems with your back-end ecosystem—all in one platform. Robust modules and a modern, user-friendly interface enable true omni-channel engagement with customers and one-click access for faster responses. The sleek and customizable Dashboard presents real-time data in a single, channel-agnostic view bringing hidden commerce patterns to light so you can act quickly to optimize your strategy and deliver seamless experiences across touchpoints. With Overture Commerce you can drive even the most complex global product offerings for multi-brands in multi-regions and multi-languages for any B2C, B2B, B2B2C or franchise scenario. Flexible deployment in the cloud, on-premise or hybrid for scalability and faster growth. Plus you can replatform on the same platform, protecting your investment. +MORE

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Loyalty via Cloud and Connect

BRdata Software Solutions

Maintain a centralized customer file at BRdata Host. When a customer is added to the host customer database, it is distributed to the store in near real-time. A consolidated transaction log file allows users to track what customers are or are not buying. Generate customer mailings. POS specific promotions are entered and maintained from the BRdata Host or Store Application. Use BRdata Connect, our exciting new branded consumer app that empowers grocery retailers with technology to engage shoppers. It is hosted in the BRdata Cloud, so there is no server hardware/software to purchase and it supports both iOS and Android devices. BRdata Connect is branded to each retailer and provides shoppers up-to-date ad prices and targeted deals, a grocery list that can optionally be sent directly to the store to be picked ahead of time, recipes, a store locator, a loyalty program, push notifications, banners, an item locator, and iBeacons for in-store promotions and heat maps. Access reporting from anywhere, anytime, on any device with BRdata Cloud. +MORE

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Retail Management Software

Epicor Software Corporation

Epicor Retail Suite offers specialty and general merchandise retailers, in tiers one through four, with best-of-breed Store, CRM and Enterprise solutions which enable the world’s leading retailers throughout North America and internationally—from Aeropostale and Build-A-Bear Workshop to Vitamin Shoppe—to assist in successfully managing their enterprise and delivering a seamless customer experience. Epicor Eagle provides specialty and hard goods independent retailers and regional chains, across a wide range of industries, with comprehensive end-to-end retail management software that automate processes, reduces operating costs, and delivers a superior customer experience. Retailers throughout North America, such as Ace Hardware, Team Sports, True Value, Walker Drug, and leading automotive parts chains, use Epicor point-of-sale to help drive their success. +MORE

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Solutions for Brands

MyWebGrocer

MyWebGrocer Media: Reach consumers at the point of decision and put your brand in front of the largest digital audience 100% focused on groceries.  Marketing Solutions: Our native content and tools, weekly sales information, diverse grocery audiences, and valuable data about online grocery shopping habits is what makes us stand out. Marketing solutions help your brand stand out on grocery retailer sites, and many of these approaches can be applied across the web when you need additional reach and want to support broader shopper marketing initiatives.  Data & Insights: We help our advertisers to understand the value of reaching digitall engaged shoppers, and learn about online behavior that can inform media strategy. MWG offers a variety of studies to gauge campaign impact, provider a 360 degree view of consumer behavior.  Audience Extension: Identify preferred geographic, demographic or purcahse intent user segments, and MyWebGrocer's media optimization team will target consumers across the web to drive retailer engagement and product awareness. Leverage the full complement of MWG dynamic ads, circulars content, brand destinations and audience data & insights. Maximum reach, maximum awareness and measurable impact to in-store sales.  +MORE

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ProLogic Loyalty Marketing Platform

ProLogic Retail Services

ProLogic offers a data-driven, full-service loyalty and digital marketing solution which enables grocers to engage their best shoppers. The platform delivers personalized discounts, points-based rewards and other offers based on a quantitative analysis of shoppers’ purchases. The platform is integrated with leading grocery POS systems, enabling quick & low-cost deployments. All transactions are processed in real time so that up-to the-minute benefits and points balances are reflected on each shopper’s receipt. The platform supports many types of programs including store-branded points, fuel rewards, continuity programs, and digital coupons. Personalized offers can be communicated across multiple platforms including email, mobile, in-lane and in-store channels. ProLogic account managers work with the retailer’s team to develop and manage the program. Quick-start, low-cost options let you launch with a basic program and expand over time. +MORE

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Standard Cognition

Standard Cognition

Improving the retail checkout experience, by removing it entirely. +MORE

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Cognism Prospector

Cognism

Event Based Sales - book meetings with the right prospects at the right time  FULLY AUTOMATED OUTBOUND SALES Lead generation and sales outreach platform +MORE

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Cognism Apis

Cognism

  Run the highest quality data thru your company’s sales and marketing platforms in a customized way.   MAXIMIZE THE POTENTIAL OF YOUR DATA DRIVEN SYSTEMS Your sales and marketing platforms are fueled by data.  By supercharging this data with our APIs, your systems will benefit with the competitive advantage of exclusive market intelligence.  Optimize the quality and quantity of data flowing into your company’s automated sales and marketing systems  Customize pipelines and channels with our market intelligence  Leverage top-notch data into automated systems not yet integrated with Cognism +MORE

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Cognism Enrich

Cognism

ENHANCE YOUR DATA.  KNOW MORE ABOUT YOUR PROSPECTS.  GET THE COMPETITIVE ADVANTAGE.  Most sales and marketing operate with inadequate data.  Don’t be one of them.  Cognism Enrich transforms basic lead information, instantly delivering the most accurate and detailed insight into your prospects’ world.  Features 10M company profiles and 170M decision makers Frictionless integrations with HubSpot, Microsoft Dynamics Automatic Lead enrichment from any lead source Last Updated Date tag to show the relevance of data Customer Success Team Data protection policy – your data is always and only your data +MORE

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Cognism Refresh

Cognism

CLEAN YOUR CRM DATA, FIND FRESH OPPORTUNITIES AND LOWER YOUR CUSTOMER ACQUISITION COSTS  DATA ENRICHMENT AS A SERVICE What’s Data Enrichment as a Service?  FRESH CRM DATA Given the cost of acquiring customers limited or stale data wastes your precious data resource and sales reps time.  FIND FRESH OPPORTUNITIES Your easiest sales are previous and existing customers, Cognism Refresh helps you keep track of those customers and lowers your customer acquisition cost. PRIVACY COMPLIANT Our service has been reviewed by legal specialists to ensure it is compliant with global data protection laws.  The Cognism Refresh workflow How Cognism Refresh will accelerate your sales pipeline  Use our Integrations Page to connect your CRM or use our API, FTP service or just upload a CSV. upload.  Process your contacts, you only get charged when we match a record!  See how many contact records have been matched and refreshed  Analytics on your customers and your best upsell opportunities Push approved results back to your CRM in one simple step +MORE

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Wise Support

Wise.io + GE Digital

Wise Support uses the world's most powerful machine learning technology to help you deflect more tickets, lower response times and allow your agents to focus on solving customers' issues.​  Wise Support’s machine learning technology analyzes your closed tickets and identifies the patterns in how those tickets were classified, routed and resolved.​  As new support tickets arrive, Wise Support immediately examines their content and predicts ticket attributes or recommends an appropriate response template.​  Based on the Wise Support predictions, you can trigger routing rules or response macros to automate your support processes.​  As tickets are closed, Wise Support learns and adapts its predictions so it is always up-to-date with your current customer support needs and processes.​ +MORE

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Luminoso Analytics & Luminoso Compass

Luminoso

LUMINOSO ANALYTICS You can't act on insights if you can't find them in your data. Use Luminoso Analytics to quickly surface key topics, track trends over time, and identify the conversations that matter both to you and to your customers.  LUMINOSO COMPASS Data is streaming onto companies' servers at ever faster rates. Make sense of all that information by using Luminoso Compass to automatically categorize and track key topics in your streaming data. +MORE

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Interactions

Interactions LLC

INTELLIGENT VIRTUAL ASSISTANTS FOR CUSTOMER CARE Interactions is changing the way businesses and consumers communicate by transforming frustrating experiences into productive conversations. As a leading provider of speech and natural language technology, we empower businesses to deliver conversational customer interactions. Based on our CuroTM platform, Interactions flexible solutions are designed to meet the growing demand for unified, multichannel customer care. They include award-winning hosted Virtual Assistant solutions, powered by our patented Adaptive UnderstandingTM technology, and speech and natural language development software tailored for the enterprise. The result for our Fortune 500 clients is a dramatic reduction in cost, unparalleled customer experience and increased brand loyalty.   CUSTOMIZED SOLUTIONS FOR RETAIL   Store Locator: The less time customers spend online, the sooner they’re in line with purchases in hand. Get shoppers to your nearest location right away with our conversational Virtual Assistant solutions. Shopping and Promotions: Whether your customers are in store, online or on their mobile device, Interactions self-service solutions can help guide them, answer questions and complete transactions. Sales go up while transaction times go down. Reward Programs: Top customers deserve the best self-service. With our patented technology, customers don’t need to repeat themselves and you don’t need to stick to a script. ProActive Communications: The right message at the right time builds customer loyalty. And with our Virtual Assistant solutions, these “push” messages are interactive so they also “pull” customers in – enabling them to take the next step. Order Management and Returns: With unprecedented comprehension, Interactions Virtual Assistant solutions get even the most complicated order number right – the first time. Account and Profile: Interactions securely collects account information with over 95% accuracy. Your customers don’t have to repeat themselves or fall out to a live agent just to update a few details. Technical Support: Technical issues are a big cause of frustration for consumers. With effective and conversational self-service applications from Interactions, your shoppers get the help they need without a frustrating experience leaving your live agents to focus on increasing conversions. +MORE

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Inbenta

Inbenta Technologies Inc.

Enterprise Search - Powerful search technology that reads between the lines to understand beyond what your customer typers to what they actually mean, all while intelligently delivering the right results, the first time. Extensive multilingual knowledge  Natural language processing  Works with existing knowledge bases Integrates seamlessly with web & mobile E-Commerce Search - Say hello to e-commerce search tht accurately points people to your products.   Semantic search engine  Long tail SEO  Google integration  Cross selling Chatbot - Through the magic of our NLP plus Machine Learning, our chatbots evolve with every human interaction by understanding the contex behind each word used across 25+ languages. 10 years of Inbenta R&D  Natural language processing  The meaning-text theory - Breaks down language into lexical functions to interpret the meaning of any user question & how it’s phrased.  Gap analysis Facebook Chatbot Hybrid Chat Social Media Ticketing Virtual Assistants +MORE

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Conversational AI / Live Chat

Eloquent Labs

Handle your common support requests with AI.  Free your reps to build long-term human connections. How it Works:  Customers begin conversations with Eloquent's chat widget  Eloquent’s cloud-based AI engine handles all common conversations  The uncommon issues are forwarded to your reps to handle   +MORE

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Clarabridge CX Suite & Clarabridge CX Contact Center

Clarabridge

CX Analtyics: Built from the ground up to power Customer Experience Management programs, CX Analytics enables companies to easily interpret and act on all customer feedback with the industry’s most accurate natural language processing, sentiment analysis, and flexible data categorization. CX Social:  Deliver outstanding customer service through social channels with CX Social. Listen, analyze, and gain insight into conversations happening online and in social media. Whether it’s through Facebook, Instagram, Twitter, blogs, forums, or online communities, develop real human relationships by identifying and engaging with your customers in real time, where they are.  CX Survey Enables you to capture and understand your customer’s thoughts and emotions at crucial touchpoints throughout their customer journey. CX Survey uses the industry’s best-in-class text and sentiment analytics to quickly make sense of their feelings. It looks at the quantitative, structured data and qualitative, open-ended results together. Pair this with the rest of your omni-source social and interaction data to create a complete picture of the customer experience. Clarabridge CX Contact Center Your customers interact with your contact center daily—calling, emailing, and chatting. When analyzed properly, each of these sources can uncover ways to improve the customer experience with your brand’s products and services. Tap into this rich source of customer intelligence with Clarabridge CX Contact Center, a completely hosted solution.  Fast and Accurate Voice Transcription Clarabridge helps you transcribe audio recordings into text and then immediately into structured, reportable data. Clarabridge’s Voice Transcription Service uses a patented chip-based algorithm to transcribe voice of the customer data 10 times faster than software-based transcription engines, and with higher accuracy.  Impact Customer Experience Across the Business Break your contact center out of its silo! Combine call data with agent notes, chat logs, surveys, social media posts, and CRM data. CX Contact Center uses industry-optimized Natural Language Processing (NLP) and sentiment analysis to tell you what customers and agents are discussing and how they feel. Identify opportunities to improve self-service or contact metrics like First Contact Resolution. Evaluate how and why sentiment and emotion change and fix the root cause of customer satisfaction (CSAT, NPS) issues.​ +MORE

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