Supermarket

Grocery is Going Digital. The Time is Now.

CART

Online grocery sales are growing fast. A recent report released by FMI and The Nielsen Company states that 23% of U.S. households purchased groceries online in 2016, up from 19% in 2014, and representing an estimated 4.3% of U.S. consumer retail food and beverage spending. The report goes on to state that as many as 70% of U.S. consumers will be buying groceries online by 2025, spending more than $100 billion, an estimated 20% of consumer food and beverage spending.1 Grocery is going digital far faster than many predicted and the time is now for traditional retailers to stake their claim. +MORE

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Automation and Personalization of the Retail Store

Instapio Inc.

Instapio allows chain retailers to gain control of their business and automate customer experience standards. By using Instapio, retailers create seamless and intuitive locations that are responsive to the presence and habits of their customers.  The solution will operate as a decision making engine for each store and across the chain to measure millions of data points in real time, make decisions based on business priorities and optimize operations. Imagine a super store manager that oversees the everyday operations of all stores. +MORE

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Smart Gammified Customer Feedback Surveys and Analytics

Wyzerr

Wyzerr builds artificial intelligence software for data collection and analytics that look and feel like games. The basis of Wyzerr’s platform is making it as fun, fast, and easy as possible for consumers to provide actionable feedback data, and business stakeholders to understand and use that data to make decisions in real-time. Wyzerr’s ‘Smartforms’ can capture 25 questions in under 60 seconds. Our secret sauce is the machine learning algorithms infused within the platform. Wyzerr smartforms processes feedback in real-time like a human being would, rapidly digesting the information and asking new questions as a human would in a real dialogue. It allows brands to truly understand who their customers really are. What they like, don’t like, what makes them sad, mad, and happy…all in real-time. This machine learning capability makes it possible for every customer to receive a unique feedback questionnaire. There’s no such thing as one-survey-fits-all at Wyzerr.  The data is analyzed in real-time to produce actionable insight around the clock. Instead of complex graphs and pie charts, our insight-based dashboard outputs data on a GPA scale, assigning grades (A, B, C, D, and F) for different key performance indicators. Similar to how progress reports in school advise students on what they should do to improve their grades, Wyzerr's AI component advises business stakeholders what they can do to improve their customer experience. Overtime, and with more feedback data, Wyzerr can also recommend new products and services to be developed, suggest improvements to existing products, identify new trends and upsell opportunities, and advise on the types of market messages to run. It’s essentially a technology to use customers’ feedback to support operational decisions. We offer data science in a box. +MORE

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Crowdsourced Picking&Delivery for eCommerce

ReadyCart.co

(1)

Crowdsourced Picking&Delivery Technology for retailer's eCommerce solution - laser focused around maximizing customer satisfaction and retailer profitability. ReadyCart Crowdsourced Picking&Delivery Technology Crowdsourced network build and eCommerce integration Retailer specific training collaboration and creation Network onboarding and ecosystem to handle training, scheduling, payment etc. Crowdsourced Picking&Delivery Technology  Picking&Delivery App Delivery Analytics Portal +MORE

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Turnkey Online Shopping

CART

Supermarket operators are being pushed to put in place online shopping capabilities to maintain their revenues and market share as grocery shopping moves online at a fast-growing pace. Many industry studies are projecting that 10% to as much as 20% of sales may move online within the next five to eight years. Other studies show that grocery eCommerce sales are growing over 20% annually compared to the low growth, many times stagnant, sales in brick & mortar retail. GrocerKey is one of many... +MORE

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My Cloud Grocer Solution Guide

CART

My Cloud Grocer provides a retailer-branded online shopping solution to supermarket retailers. The online shopping site is responsive (will display properly on desktop, smartphone, and tablet screens) and features fast load times and payment functionality using token technology surpassing PCI compliance. My Cloud Grocer provides the retailer with support for picking, managing, and delivering orders. The company’s retail clients have experienced increased overall sales, due to reduced scatter... +MORE

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Darius™ for Retail

Darius Technologies

Darius for Retail is a fully integrated, cloud based shopper engagement platform. Darius delivers proven and measurable return on investment, by allowing retailers to put their shoppers at the center of everything and making it easy to engage and influence them pre-store, in-store, and post-store. Darius allows retailers to design, manage, develop and, measure interactions with their customers throughout the entire shopper journey.  The ‘tech’ bit: Darius™ is a modular ‘ecosystem’ retail technology platform that is designed to integrate and allow interaction with any existing retail systems and solutions such as Beacons, WiFi, dynamic shelf illumination, or e-coupons, and so on, to make continuous engagement with shoppers possible, wherever they are on the path to purchase. The customer experience bit: Darius™ allows retailers to put their shoppers at the center of everything by making it easy to engage and influence them pre-store, in-store, and post-store. The business bit: Darius™ delivers proven and measurable return on investment. That means more shoppers in-store, more often. It means attracting new and hard to engage shopper types. And it means bigger baskets and the increased spends that comes with that. It makes marketing budgets and, where they may already exist, retail tech investments work so much harder. +MORE

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End-To-End eGrocery Solution

Self-Point

(1)

Self-Point provides the very best online grocery experience: Order picking is seamlessly integrated with your existing point of sale (POS) solution. It’s as if you scanned the item at the checkout counter! Custom branded online grocery e-commerce site with pictures of each item and updated pricing directly from your current POS solution. Tablet app and mobile app for instant picking and scanning of groceries. Customers can order across all platforms including the website, mobile app and tablet. Custom branded marketing package to promote your new online grocery store. Detailed analytics of storewide sales and individual customer trends. +MORE

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LISNR Smart Tones

LISNR

LISNR Smart Tones inaudibly transmit data from any speaker to any microphone using a secure data-over-audio communication protocol.  Leveraging the speaker system you already have installed, LISNR Smart Tones can deliver content, information, and incentives to your shopper based on their current location and previous activity in your store.  With over 80% of shoppers using their smartphone to assist them during their in-store experience, LISNR Smart Tones provide a seamless and efficient connection between the physical and digital environment. +MORE

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Managed Online Grocery Solution

My Cloud Grocer

(5)

We launch and manage e-commerce websites for supermarkets. Our clients win the fiercely competitive omni-channel battle for customers.   You enjoy all the benefits of a fully managed, branded, fully integrated proprietary website. And you retain ownership of your customers. We leverage a state-of-the-art enterprise platform for efficiency, and then as developers we customize to meet the unique needs of our individual clients.  We don't stop at launch. We optimize on an ongoing basis to provide your shoppers with the ultimate online experience. That's why our clients get online sales at a rate far higher than current market trends, and without retail cannibalization. It's fast, highly secure and surprisingly affordable. If you're ready to launch an advanced e-commerce website or optimize your current e-commerce website, then let's talk.  +MORE

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App Store for Retail

Sparkle CS Ltd

Sparkle connects legacy and online retail solutions into a real-time cloud ecosystem to enable Big Data, connected store marketing and a true omni-channel customer experience.  Using Sparkle’s technology, retailers from independents to major chains have been able to rapidly and cost-effectively deploy integrated digital technology to drive customer engagement and increase sales. Extensible Framework, an app store for your POS: Our framework allows the digital world to interact seamlessly with tills.  Want your till to do something we haven’t thought of? Add another app. Making Coupons Work, Example App: Redemption Validation (RV): Our RV POS App allows digital and paper coupons to be accepted by the POS with controls against mis-redemption, reuse and fraud. Driving Out Costs, Example App: Electronic Clearing (EC): No more need for expensive clearing houses! With EC, you know who owes you what within hours. Settle via trade accounts or let us manage it for you. Cloud-based Management, Take control of your tills: Our cloud-based solution will get you up and running in no time. Change how your tills behave from your tablet in real-time. Bridging the Gap, bringing tills online: We provide a range of patented technologies that allows legacy tills, from corner shops to mainline grocers, to join the App Store for Retail. Future Proof, avoiding strategic paralysis: NFC, RFiD or QR Codes? You don’t need to guess. The App Store for Retail allows new interfaces to be plugged in at low cost. +MORE

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Easy To Implement Loyalty

CART

Success in supermarket retailing is more and more influenced by a retailer’s ability to strategically use analytics and insights derived from shopper-identified transaction data. Targeted promotions can provide a much higher and effective return on investment than traditional mass promotion. These trends have transformed the industry, powering Kroger’s 46 consecutive quarters of same store sales growth and similar efforts underway at other leading retailers. While few can debate the power of shopper intelligence, the independent sector of the industry has been largely left behind, challenged by lack of cost-effective solutions, requisite technology integration, and lack of resources related to best using the data once gained. AppCard is a fast growing company that provides an easy-to-implement solution targeted at independent retailers. +MORE

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Solving Network Security and Connectivity for Retailers

CART

Network security and connectivity have become significant issues for retailers and represent a particularly challenging set of issues for independent retailers who typically lack the resources, skill sets, and expertise that larger companies are able to maintain. Big name retailers that have been hacked over the past year have further raised the importance of the issue. The increasingly rapid growth of mobile payment and in-store Wi-Fi availability for shoppers adds yet additional complexity. +MORE

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Shopper Media Network

PlaceWise Media

(1)

With the rapid rise of digital and mobile technologies, the shift of power to consumers has forever changed how advertisers, retailers and brands get their messages across. Bringing them all together through its proprietary digital platform is the charge of PlaceWise Media, one of the largest shopper media networks in the U.S. PlaceWise’s shopper media network includes more than 1,400 grocery retailers and nearly 700 shopping and lifestyle centers, with more than 10 million total monthly visitors. Through its unique, first-party data, PlaceWise can extend beyond its network in real time to reach millions of other relevant shoppers. The company also provides digital marketing services to hundreds of malls and lifestyle centers across North America.  Shopper access; shopper insight; real time. PlaceWise Media’s network allows brands to offer shoppers engaging content and special offers along the path to purchase, delivering on its promise to them to reach “Just who you want. Right when they are ready®”. +MORE

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Gauging the Impact of Display and Brand Messaging on the Cereal Category

RetailNext Learning Labs, RetailNext, RockTenn Merchandising Displays, & CART

The goal of this project was to determine whether or not in-line display fixturing and messaging increased brand and category sales and drives acceptable ROI.     +MORE

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Intelligent Checklist For Quality and Safety in the Supermarket

CART

Meticulous compliance with temperature control and monitoring practices is a fundamental necessity for food service providers in order to assure product quality and safety. As both hot and cold menu offerings continue to expand in the supermarket environment, this activity grows more complicated, placing a greater burden upon operators to maintain excellence. Many observe that existing paper-based recordkeeping processes are no longer adequate for the modern grocer. With these issues in mind, two retailers collaborated on in-store deployments of a food safety and intelligent checklist platform beginning in summer 2013. The activity was focused on deli and prepared foods departments located at one store of a regional supermarket chain and a single-store independent grocer. The platform (PAR EverServ® SureCheck®) uses digital temperature testing devices linked wirelessly to a cloud-based server application. Among multiple benefits of this arrangement, the platform helps food service associates to better manage temperature monitoring activities in a timely manner, while faithfully capturing an activity log that may be monitored to prove compliance. Results to date indicate improvement on several key performance dimensions compared with previously existing paper-based record keeping methods. +MORE

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Financial Software Assists Retailer Growth

CART

Despite coming out of a challenging economic climate where many retail sectors have suffered, independent grocers continue to gain strength and momentum as unemployment, consumer confidence, and other key economic indicators continue to improve. However, independent grocers cannot be complacent in the highly competitive grocery marketplace. It is imperative that grocers continuously make efforts to sustain a healthy business operation, drive business growth, and maintain a stable financial landscape. The ability to reach and sustain these goals is largely reliant on strong retail accounting and financial solutions that allow grocers to closely control expenses, particularly large ones such as payroll, as well as monitor all facets of store and department sales.   In this case study, several independent grocery retailers demonstrate how they have harnessed the power of FMS Solutions, the only third-party solution provider for outsourced financial services independent of the wholesaler. FMS currently serves approximately 2,400 independent retail grocery stores and is extremely unique having no direct competitor that offers the same benefits. By providing business process outsourcing of accounting and financial services, FMS helps retailers facilitate growth and manage organizational change for the future. A niche-focused industry perspective allows FMS to be unmatched in the space of accounting and financial services for independent grocery retailers because, like their clients, the FMS culture and staff are steeped in the grocery business. FMS has infused their institutional knowledge throughout the organization all the way from product lines and consultative support to industry surveys, studies, and educational offerings. FMS offers two models for independent grocery retailers who are looking to be best in class and differentiate themselves through higher level operational efficiencies. Outsourced financial services are available for smaller retailers, while software services are more suitable for use by larger retailers who can manage systems internally. The FMS suite of back office applications, which are tailored specifically for the grocery industry, include applications for general ledger, accounts payable, bill backs, accounts receivable, payroll, and human resources. All of the applications link to reporting tools that are accessed through a web portal and executive dashboard available for immediate retrieval of all financial data down to electronic invoice images. +MORE

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Freshop

Freshop

(1)

Freshop provides a friendly, powerful shopping destination that will make your customers happy and loyal. Online commerce sales are increasing every year and consumers are more and more comfortable ordering produce and other perishables online. To compete grocery stores must become destinations and Freshop makes your digital presence a strong destination to complement your in-store experience. Our team has worked with some of the top minds in grocery and we have layered those experiences with our unsurpassed knowledge and skills in the digital world. Web, social, search, commerce and analytics are what we live and breathe. Freshop is easy to use on any device. Web visitors can explore all of your products and services and quickly plan their meals and shopping. Your mobile customers will have the full power of the system with streamlined experiences to exceed their expectations, driving more business to your stores.   +MORE

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Shopper Service Encounters: Discovering Best Practices for Grocers

CART

(1)

RULE NUMBER ONE, “The Customer is Always Right,” is famously engraved into a granite boulder located at the entrance to Stew Leonard’s iconic grocery store in Norwalk, CT. It’s a simple axiom. If only it were true. Grocery operators are well aware that in many instances their customers are not right. On some occasions they can be egregiously – even comically – wrong. Customer service experts, including most independent grocers, understand this to be a normal reality. Right or wrong, the customer is still the customer. Retailers go to extraordinary lengths to keep them feeling successful, satisfied and to ensure their repeat patronage. A degree of loyalty and an expanding share of their limited wallets would be nice too. +MORE

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FMS Solutions

FMS Solutions

FMS provides leading-edge benchmarking, best practices, strategic support, and consulting services to independent grocers and independent supermarkets across the United States, Canada, and the Caribbean. +MORE

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Impacting Product Presentation, Merchandising and the Customer Experience

CART

The in-store environment has become an increasingly important front in retail competition as the majority of shoppers make their purchase decisions in the store and impulse purchases remain a significant factor. With this in mind, it is critical that retailers provide a pleasant and engaging in-store experience for their shoppers to achieve long term success as chain competitors stress clean, uncluttered, and well-organized stores. Key to the shopping experience is merchandising. Merchandising success means not only having the right product selection and assortment available, but also having products neatly presented to make it easy for the shopper to find what she is looking for. With so many more options available to shoppers today, retailers understand that the negative impression made by products in disarray and the frustration caused by inability to find the right product in a timely and efficient manner can send the shopper to a competitor. In addition to lost sales, poor merchandising discipline can result in higher labor costs, as store personnel must take time to straighten products and bring them face-forward. European supermarkets, faced with high real estate and labor costs, utilize merchandising fixtures to maintain product display discipline, maximize shelf space, and realize restocking efficiencies. A relative newcomer to the US market, merchandising fixtures from POS Tuning were recently tested by CART in a live learning lab (operating store) to determine the impact on sales, store labor related to restocking and merchandising, and the customer shopping experience. Overall, the fixtures provided a significant positive impact on units sold in key brands and sections in both the cereal and frozen foods categories, which were evaluated in this test. The quantitative results were reinforced by comments from the Store Director who clearly identified labor savings, improved merchandise presentation, and positive remarks from shoppers as key benefits to the POS Tuning fixtures. Merchandising tests such as these are challenging, especially in the dynamic supermarket environment where there is a regular inflow of new products and delisting of older products. Retailers regularly re-merchandising categories and sections compound the challenges as they react to competition and search for any advantage. The CART team’s retail experience underscores the importance of viewing test results through both a qualitative and quantitative lens. The positive impact provided by an easier and less frustrating shopping experience can create customer value over time that can be difficult to manage in a short-term test. Comments from shoppers and store personnel help reinforce the importance of this perspective. POS Tuning is a global provider of innovative merchandising and display solutions that has brought its products to retailers in North America. Building on the success in its home market of Europe, where leading retailers utilize its products across many categories to great success, POS Tuning engaged CART to implement its solutions in key categories in a supermarket to prove their value. +MORE

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PAR SureCheck

PAR

(1)

Food borne illness puts your customers and your business at risk. While most restaurant and grocery chains have Hazard Analysis & Critical Control Points (HACCP) programs, many are ineffective and time-consuming. PAR SureCheck combines a PDA-based mobile application, cloud-based enterprise server and a fully integrated temperature measuring device (TMD) for managing HACCP and inspection programs for retail and food service organizations. SureCheck checklist-based logging automates the monitoring of quality risk factors while dramatically lowering the potential for human error. +MORE

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New Floral Care and Handling Formula Optimizes Floral Department Products and Operations

CART

(1)

As the nation's economic recovery continues, supermarkets and other mass market outlets across the country, which capture 38% of the floriculture market, are expanding their floral offerings and anticipate an increase in sales. But it's not just the uptick in the country’s economic condition that's spurring sales. Retailers are redefining the supermarket floral department by concentrating on making it a point of differentiation, a go-to destination for shoppers, and a focal point within the grocery store. And while consumers will always consider price a significant factor in the purchase decision, overall freshness of floral and appearance of the department are the most important buying criteria for shoppers who will likely only spend their discretionary money on flowers that will meet these expectations. Achieving these goals, while optimizing floral department operations, can effectively be accomplished through the use of Sterilox FloraFresh. Unlike other solutions available in the marketplace, FloraFresh does not require any additional products to be used along with it. It is a concentrated, one-step solution designed to keep flower buckets clean, the water fresh and odor free, and provide essential nutrients to fresh cut flowers. FloraFresh is a safe, broad-spectrum cut flower formulation in a stabilized concentrate form of electrolyzed water with potassium-based electrolytes. The solution was designed to keep water in flower displays clear and eliminate any buildup on the vases and buckets that hold and display flowers. FloraFresh integrates seamlessly into the operations of any size floral department. It comes in a 2.5 gallon container with a proprietary delivery system that is installed within the floral operation. The solution is delivered through a trigger-activated dispenser that employees use to easily refill flower vases and buckets. The following case study reveals the results and benefits experienced among several independent grocery retailer study participants at Roche Bros. who used the FloraFresh solution in their floral departments. +MORE

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Balance Innovations Suite of Solutions

Balance Innovations

(1)

Balance Innovations offers the only retail software platform that connects all points of your currency operations,  lowering the cost of accepting cash and increasing efficiency at all levels of the organization. It provides multi‐ layer security and effortless integration of all your devices and systems to give you an immediate, complete view  of your entire enterprise.  This comprehensive visibility enables you to understand what’s happening across your entire organization without tapping into multiple systems or reports. It puts all the information you need right in front of you –  customized to thresholds you choose – so you can be proactive in addressing issues before they become problems.   +MORE

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Discovering Shopper Behavior Through New In-Store Metrics

CART

In April 2013, Birdzi, Inc. (“birds-eye”), in collaboration with CART, deployed a highly innovative, anonymous in-store shopper detection technology in two U.S. grocery retailers. This technology detects and follows the movement of Wi-Fi enabled personal mobile devices throughout a store environment to accumulate actionable data. Learning to understand real shopper behavior represents the latest front in the retail industry. Technologies such as the one presented here, helps independent retailers to remain competitive. Birdzi can be implemented to gather shopper data over a period of time as well as engage shoppers in real time during their visit, should they chose to participate. The solution is easy to deploy and scalable through a cloud-based centrally managed system that is capable of collecting data in real time. The research study has been divided into two phases. This paper (Phase I) focuses on the mobile analytics aspect, which can be used to adjust store operations through more effective scheduling or improve in-store merchandising leading to an increased basket size. A subsequent paper will focus on Phase II, demonstrating Birdzi’s potential as a shopper engagement tool. The aim of this case study is to showcase the benefits and relevance of mobile analytics technology in a retail setting. +MORE

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Connection Customer Feedback Program

Retail Feedback Group

Retail Feedback Group provides independent food retailers with an affordable, world-class automated customer feedback program. This program allows customers to provide trip-specific feedback, helping stores validate strengths, improve upon opportunities, and build stronger customer relationships. Customers participate in a web or phone based survey through an invitation printed on the POS receipt. Reporting of survey findings takes place via a web-based interface, accessible through a computer, smartphone or tablet. Store management is able to respond directly to customer concerns while office personnel are able to review broader company trends. +MORE

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Enhanced Reconciliation Software Improves Cash Office Operations

CART

As independent supermarkets gain strength and momentum in the grocery retail industry, they continue to spar with larger, national chains in a highly competitive marketplace, working hard to survive on small margins. The complexities and risk factors faced by independent grocers require them to implement ways to cut costs and expenses and keep a tight hold on cash. However, while strong accounting practices and efficient operations are fundamentally at the root of doing so, large numbers of independents do not recognize that deficiencies exist in their cash offices, a scenario that can be a major liability to any business.   Many independents execute various practices that were implemented years back, but they have not reviewed their entire cash office reconciliation process including balancing, reporting, and auditing for an extended period of time. As a result, these retailers are unaware of inefficiencies and any areas where profit is leaking. In today’s retail marketplace the customer experience is a main focus, and shoppers are looking for stores that provide benefits that go beyond price such as assortment, excellent customer service, and a variety of payment types and points of payment. Unfortunately, while retail has evolved significantly over time and the front end has completely changed, the cash office has remained stagnant despite the demand of working with new payment types and processes.   In response, technology solutions that can drive efficient store cash management should be leveraged to improve the overall bottom line. Optimally, supermarket retailers should be able to implement a solution that tracks and reconciles transactions from the point of sale terminals to the bank and up to the corporate level.   In this case study, several independent grocery retailers provide insights into how the use of Balance Innovations’ solutions has done just that and facilitated improved accounting systems and operational efficiencies across cash management modules. As the leading provider of reconciliation and efficient cash management solutions, Balance Innovations has special expertise in software solutions for the cash office. They understand the pain points of retailers and what they need to do to optimize cash office and accounting efficiencies. The Balance Innovations organization looks at cash management through a holistic lens considering the cash office as an extension of the total store. As such, they help retailers view and treat cash as they do every piece of inventory in their stores, tracking every bundle of money with the same fervor and accuracy as every unit of canned beans. Balance Innovations offers solutions for best-in-class retailers who want to better manage the store reconciliation process through an end-to-end automated solution that streamlines processes and provides analytical data to help identify problems. In the following pages, several independent grocery retailers provide insights into how they have integrated Balance Innovations solutions with their existing POS technologies to automate and improve revenue balancing, check processing, and self-checkout management. +MORE

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AppCard

AppCard Inc.

(2)

We help retailers build a true and transparent relationship with their shoppers. A relationship that entices behavior and results in the increase of RFM (Recency, Frequency and monitory spend). AppCard offers brick and mortar retailers a totally new concept of making real-time, item level data actionable, while requiring no integration with the POS to drive customer retention and loyalty. Combining a multi-tier loyalty program with actionable data analytics reports and business intelligence insights resulting in personalized offers and rewards. +MORE

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FloraFresh Concentrate

Sterilox Fresh

(1)

Sterilox Fresh focuses on solutions that make fresh retail products safer, fresher, and longer lasting. The Sterilox Fresh System and ProduceFresh are the standard in leading supermarket chains to keep produce fresher longer and to address cross-contamination. These products protect against harmful pathogens and spoilage organisms, reduce labor associated with trimming and case cleaning, make a step change in reducing category shrink, and enhance the shelf life and quality of fresh produce. FloraFresh is specially formulated to keep floral buckets free from slime build-up and odors, eliminating the need for scrubbing buckets while providing essential nutrients to cut flowers. +MORE

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POS Tuning

POS Tuning

(1)

POS Tuning is the global innovation leader for retail front facing shelf management solutions.  POS Tuning offers an entire toolbox of products (pushfeeds, illumination, theft prevention, stock management, brand staging, and other disruptive elements) optimizing the presentation of brands and categories at the Point of Sale. +MORE

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