3D printing

CART Weekly Report 4/25/19

CART, Advancing Retail

AMERICA'S BIGGEST SUPERMARKET COMPANY STRUGGLES WITH ONLINE GROCERY UPHEAVAL | Wall Street Journal Gary’s Take: Two key things I would call out relative to this Kroger story by Heather Haddon from WSJ. The first is that while Kroger, like all other grocery retailers, is being challenged by the move online, has an asset few others do: Years of accurate customer purchase data. That data is the fuel for helping Kroger understand their customers and powering up more efficient customer growth and retention. While Kroger does a good job with personalization, they can always do better, especially leveraging the latest AI and machine learning approaches. The second call out: while Kroger is working to innovate at a growing pace, they are resource-challenged to deploy new tech like their digital shelf edge solution fast enough. If a Kroger with their resources is having a tough time, it makes you wonder about the future of the regional and independent retailers. HOW GROCERY RETAILERS CAN REINVENT THEIR LOYALTY PROGRAMS | Progressive Grocer  Gary’s Take: So this article on retailers reinventing their loyalty programs fails to understand what retail loyalty programs are all about… DATA. Sure, the value proposition is important - points, fuel rewards, 2-tier pricing, etc. - that’s what drives shopper enrollment and participation. But the author is suggesting that retailers can be successful by dropping traditional loyalty and concentrating on customer service and developing a unique niche like a Trader Joe. In a world of consumer expectation for personalization and contextual relevancy, customer data is not optional. Just having great service or a unique product niche is not enough. Its all about data - just ask Kroger, Amazon, and many others. Retailers without data will be increasingly challenged to remain relevant in the Age of ‘I’, as the world is increasingly tailored to each of us individually. WILL AMERICA’S LOVE FOR COUPONS EVER DIE? | RetailWire Sterling’s Take: It’s worth looking at the whole experience not just the paper coupons; there’s a cycle of distribution and redemption that’s sometimes just easier with paper. Digital has a little work to do. I don’t think consumers “want” paper coupons — they just accept them as a known, simple experience. Separately, Valassis conducting a paper coupon survey is kind of like cigarette companies funding cigarette studies in the ’50s and early ’60s :). IS AI’s IMPACT ON DEMAND FORECASTING MORE HYPE THAN REALITY | RetailWire Sterling’s Take: AI will significantly transform most aspects of our lives. By 2045 (or so) a $1,000 USD processor will buy you the processing power equivalent to all human beings alive — about 9 billion people. It’s hard to fathom the kind of impact that’s going to have on our businesses or our lives; however, I imagine shoring up at 32% forecasting error will be positively impacted sooner than later. HOW TO FIX CORPORATE TECH STRATEGY | Innovation Excellence Sterling’s Take: There is no silver bullet to ensure a company commercializes its next great technology, product or service. Key disruption to current processes can significantly improve the odds because it’s about the people and about the culture. Ensuring connectedness, simplifying analysis, and increasing agility will help any company better invest its resources as it tries to invent the future. FEATURED BLOG OF THE WEEK:  4 WAYS AUGMENTED REALITY IS REDEFINING THE SHOPPING EXPERIENCE by Alexa Marino, Glance Creative HAPPENINGS COMMERCE IN THE CONSUMER AGE: HOW HUMANITY AND TECHNOLOGY COME TOGETHER TO CREATE A NEW VISION FOR RETAIL - Criteo Commerce Forum May 9, 2019  CREATING ROI IN THE FUTURE OF AR/VR IN RETAIL: HOW RETAILERS ARE USING VR/AR TO ACHIEVE GROWTH, PROFITABILITY, AND CUSTOMER EXPERIENCE GOALS - May 14, 2019 Questions? Contact Retail and eCommerce Committee Event Co-Chair, Sterling Hawkins via email:sterling.hawkins@advancingretail.org DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event  Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda Get on the Inside - CART Community FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future.  VIEW ALL SOLUTIONS HERE  CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here +MORE

CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

The CART Virtual Pitch Event / Spring 2018

Gary Hawkins, CART

Hundreds of participants joined a distinguished panel of retailers and wholesalers on May 15th, 2018, as they stepped together into the Innovation Gap with Sterling Hawkins, Head of Venture and Innovation at CART and David Ciancio, Global Customer Strategist for dunnhumby, for the Spring Retail Innovation Pitch Event 2018.  The first-ever live webcast retail innovation pitch event, held in partnership with Winsight Grocery Business and with support from ShoptoCook and Curbside, consisted of four ten-minute pitches from udelv, BeeHex, Brain Corp and Popspots. The chosen pitch companies were selected from over 250 applicants and represent the leading edge of innovation coming into the retail industry. "Emerging technology isn’t just a possibility to consider,” said Sterling Hawkins, "it’s become a necessity as the pace of change increases exponentially in tandem with the dramatic power shift from industry-driven decisions to savvy consumers who want to be reached how, when and where they want to engage. Emerging technologies are advancing at a rate that’s almost incomprehensible. When we combine the linear trajectory that most of retail is on with what’s technologically possible, it opens up a gap, The Innovation Gap." Key retail decision-makers understand the value of working in The Innovation Gap. Importantly, it isn’t just what’s technologically possible, it has to be economically viable. “Wholesale partners and panelists make the whole thing real,” said Sterling. “It’s in this space where we get to look at the business to understand not only what we can do differently but what we can actually do better, grounded in the reality of retail operations.” Dave Ciancio reinforced the importance of stepping into the Innovation Gap, explaining how even a seasoned, entrepreneurial global company like dunnhumby, with innovation part of it’s core DNA, now looks externally to keep on top of change to best serve their clients’ more than 800 million households around the world in a 1:1 personalized conversation. Adriel Lubarsky, Director of Business Development at udelv kicked off the pitches, and appropriately set the stage when he shared, “the future is going to be remarkable!”  udelv, announced as the CART Virtual Pitch Event / Spring 2018 winner, epitomizes the exponential change in the industry. The founders’ determined strategy to bring udelv’s self-driving delivery vehicle to market years before self-driving vehicles were expected to be on public roads places them squarely in position to shape the future of autonomous delivery with technology that actually works much like a human brain to crunch data and make decisions. Large enough to handle significant loads and capable of launching in any state, udelv is currently working in multiple industries with vehicles co-designed to meet and exceed delivery expectations, even mastering the cold-chain.  As an example, udelv is delivering groceries to Draeger's customers in California with customized, honeycomb insulated compartments ensuring fresh foods stay fresh and consistently cold. They’ve even moved beyond using a mobile app with their text-to-open technology. As eCommerce explodes, the future is certainly bright for the winner of the Pitch Event. Finalist Popspots is focused on cost-effectively solving the $26 billion dollar problem of out-of stocks for retailers using in-store technology and artificial intelligence. Popspot plays in the checkout aisles with a combination of smart racks and mini-computer screens so retailers can quickly be notified of out-of-stocks and work to recoup lost sales and generate a strong ROI. Cost-effective, and with weekly reports, centralized oversight and potential to share best practices between store locations, this solution is already making great strides in the industry. The CART Virtual Pitch Event / Spring 2018 finalist BeeHex was originally funded by NASA and maintains a strong commitment to R&D with solid funding and numerous awards. While the company’s 3D printing solution can be implemented in production facilities or in-store, BeeHex feels the ideal spot is in the bakery department, freeing team members to focus on customers, and letting the machines do the work. The BeeHex 3D Dessert Decorating tool cleanly and efficiently decorates baked goods with pre-filled, disposable pouches of frosting. Capable of reducing production time on simple or complex decorating projects, BeeHex generates a quick ROI and is ready to embrace making a decorator's ideas reality. Envisioning the future, the BeeHex mission ultimately is to personalize food to the individual customer. BrainCorp is developing intelligent self-driving technology for commercial equipment and is being initially implemented with robotic floor cleaners. Their dual mode robotic floor scrubbers can work manually or autonomously and only need a single training session to learn the route around the store. These intelligent robots provide reliable cleaning, improve employee safety and maximize efficiency and productivity with in-depth reporting. Their  inter-navigation software is the company's “secret sauce’ and their capability of maneuvering in real-life situations makes them safe to use around customers. ————————————————— Join CART and Winsight Grocery Business for the Fall 2018 Retail Innovation Pitch Webcast on Wednesday, October 10th! +MORE

On-Demand Food Automation to Enhance Customer Experience

Benjamin Feltner, Co-Founder, BeeHex

3D food printing has evolved from NASA-funded experimentation, to edible art, and now BeeHex is using this technology to create a more consumer-focused experience in grocery stores and bakeries.  BeeHex has combined time-tested food production techniques and 3D food printing technology to create a system that results in less clean-up, a simpler supply chain, and more focus on consumers. How do you operate the machine?  BeeHex’s 3D dessert decoration process starts with its software.  You simply select the color frostings and icings you want to print, and place disposable frosting bags into the pressurized chambers.  Next, you ask the on-board laser-line vision system to scan the item(s) you have placed on the print-bed (cakes, cupcakes, cookies, etc.).  Now that your parameters are set, select your design and click print.  You can run multiple objects at once and there’s virtually no need to monitor the machine.  It will alert you when it’s finished. How does the technology work? BeeHex’s machines use industry-standard pneumatics (air pressure) to control flow of food, such as frosting and icing.  Oddly, this distinguishes BeeHex’s printing process from other 3D food printers that use electric motors to apply pressure.  The pneumatics power the entire dessert decoration process, while 3D printing and extrusion technology control the design, shape, and 3D characteristics of the print.  BeeHex’s vision system allows the machine to navigate the topography of the cake, cookie, or other food item(s) placed on the print bed.  The software controls the process from start to finish, including three-dimensional layering and shape height. What is the purpose of the technology?  On-demand food automation, or localized automation, will streamline the supply chain.  When automation and other smart machines and tools are utilized at the point of purchase (i.e. in the grocery store), a variety of benefits come into play.  For example, shipping costs are drastically cut and personalization capability is enhanced.  Common bakery operation options include labor-intensive in-store production, commissary production with increased lead time and shipping costs, and outsourcing.  BeeHex’s machines can localize this entire effort.  First, stores can eliminate the process of scooping frosting from buckets and wiping into hand-piping bags.  Second, the waste from unused buckets and partially-used piping bags will be cut.  Any inability to customize cakes (or other desserts) on the spot may also be eliminated, which may result increased sales through much shorter lead times – never turn away a customer due to the common 24-hour turnaround.  Most importantly, the type of automation we are championing has an overarching benefit.  The shopping experience is changing: one path is to eliminate the grocery shopping experience through home delivery and online ordering for pick-up.  The other path is one in which the consumer enjoys the shopping experience – “experiential shopping.”  In other words, consumers need a reason to spend time in a grocery store!  Localized automation provides an opportunity to allow employees to enhance the shopping experience through interaction.  Let the machines focus on food production, cleaning, and other work while your team focuses on customers.   Company Background: BeeHex is based upon the original concept of food printing technology, which was designed after a NASA-funded project and created a new wave in the 3D printing industry.  Other 3D printing applications are geared toward rapid prototyping and faster production.  However, the food industry presents completely different challenges: how will we ensure food is fresh, provide healthier options, subject to less contamination, increase production rate, reduce costs, and the list goes on and on.  The 3D food printing segment and other forms of robotics and artificial intelligence may hold the key to these challenges.  One of BeeHex’s strengths is in research and development.  We are providing solutions that span from the bakery and healthy pizza printing to the most advanced form of personalized nutrition, which is BeeHex’s current project with the U.S. Army.  BeeHex is focused on combining the best of automation and personalization. +MORE

3D Food Printer Systems

BeeHex, LLC

BeeHex originated from a NASA-funded project and has created on-demand fresh food automation machines, including the 3D Dessert Decorator.  Our vision is to enhance customer experience and satisfaction by focusing on customer interaction while our 3D dessert decorator produces cakes, cupcakes, cookies, and cookie cake designs on demand.  +MORE

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Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

3D Food Printer

BeeHex

BeeHex, Inc., is led by tech celebrity and CEO, Anjan Contractor, who introduced a state-of-the-art 3D printer that prints pizza fit for NASA’s deep-space missions. In 2013, BeeHex's technology fascinated the entire world by demonstrating 3D-printed pizza. Now everyone can taste the product of BeeHex's state-of-the-art technology that was first designed for aerospace missions through its Kickstarter. In 2015, Contractor assembled a world-class team to launch BeeHex. BeeHex’s goal is a 3D printer in every home. It started with the oven range. Then came the microwave. The next product you'll take for granted in your kitchen is the 3D printer. BeeHex Hex Series 3D printers’ patent-pending pneumatic technology extrudes viscous material from a replaceable cartridge in a clean and efficient process. Hex Series 3D printers have solved problematic dripping and leakage that plague other 3D printers. The result of its technology is visually appealing and representative food. +MORE

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Nova Meat

EIT-Food

3D printed plant-based meat +MORE

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CART Weekly Report 8/29/19

CART, Advancing Retail

15 MIND-BLOWING STATS ABOUT CUSTOMER EXPERIENCE MANAGEMENT | CMO. Adobe Gary’s Take: Customer experience management is a focus of 80% of companies according to Gartner. Companies that deliver on providing a great experience consistently outperform those companies who fail to provide a good experience as shoppers reward them with more spending, more visits, and greater retention over time. But to do customer experience right requires many things, from motivated associates, the right technology tools, and deep understanding of customers and why they are shopping with you. RETAIL DIVIDE WIDENS AS SHOPPERS SEEK VALUE AND CONVENIENCE | Wall Street Journal Gary’s Take: Those retailers that are investing heavily in online and omnichannel marketing and selling are outperforming their less advanced competitors as recent financial results from a number of retailers shows. Companies like Walmart, Target, and TJ Maxx are pulling away from Macy’s and JC Penney who have failed to make needed investments to keep pace with changing shopping behavior. But, Nordstroms offers a cautionary tale: The company has done many of the right things - reasoned new store openings, heavy investment in online and omnichannel, etc. - and yet continue to be challenged in the market. VIDEO ANALYTICS PROVIDE CLUES ABOUT WHAT RETAIL CUSTOMERS REALLY WANT | Biz Tech Magazine Gary’s Take: Video analytics have been around in retail for some years now but the technology is continuing to spread, enabled by the decreasing cost of digital cameras and ever increasing software capability. I think many retailers intuitively understand the power of having analytics around customer behavior in the store but it has taken a while for best practices to begin developing in various retail channels. The insights provided can power improved merchandising directly leading to increased sales and margins and are a powerful tool for category managers. INNOVATION : ARE RETAILERS TRYING TO DO TOO MUCH? | RetailWire Sterling’s Take: Innovation is a significant positive change — could be technological, but it could also be in team performance, financials or customer service. It comes from thinking and then doing things in a new way (vs. how we’ve already done it. Brian is right on here — keeping up with consumer adoption isn’t innovation. Merging online and offline isn’t in and of itself innovation. Having a “innovation group” isn’t actually innovation. But they’re all mediums to potentially innovate. We have lost our way as an industry. This isn’t about the technology. It’s about using technology and developing our businesses to meet the needs of human beings. The only assurance we have about the future is that it will be different. The best thing a retailer can do is to develop their teams, their culture to be one that can support change over time to meet those customer needs ever more efficiently and effectively. WHAT WE HAVE TO SAY: RETAIL IN THE AGE OF ‘i’: A FRAMEWORK FOR RETAILERS AND SOLUTION PROVIDERS | Gary Hawkins INNOVATION IS FOR DISTRIBUTION TOO | Gary Hawkins THE RETAIL APOCALYPSE CONTINUES | Gary Hawkins RETAILERS: HOW DO YOU EVALUATE NEW INNOVATIVE SOLUTION PROVIDERS | Gary Hawkins SOLUTION PROVIDERS: WHAT PROBLEM ARE YOU SOLVING? | Gary Hawkins HAPPENINGS: UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 ENERGIZER - November 14, 2019 GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas MINDING THE GAPS - CGA STRATEGIC CONFERENCE 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 GMDC SELF-CARE SUMMIT - October 3 thru 7, 2019 in Indianapolis, IN X/SPECS 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm THE RETAIL REVOLUTION at PORTLAND STATE UNIVERSITY’S CENTER FOR RETAIL LEADERSHIP - Portland, Oregon - October 24, 2019 12:30-5:00pm SPECS SHOW 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: Innovation is the calling card of the future.  ~ Anna Eshoo +MORE

The Retail Apocalypse Continues

Gary Hawkins, CEO, Center for Advancing Retail and Technology

An article in USA Today a couple days ago called out that 2019 will see over 12,000 store closings by the end of the year, an estimated 50% more than in 2018. Already just eight months in to the year, there have been nearly 30% more store closings than in all of 2018, according to Coresight Research. And we’re not close to stabilizing. UBS Securities expects the pain to continue into the future, stating that 75,000 more stores will need to close if eCommerce penetration rises to a projected 25% from today’s 16%. While most of the damage is occurring in non-CPG retail sectors, supermarket retailers, drug store operators, convenience, and discount retail should not feel safe. Traditional retailers in these sectors are under growing siege as sales shift online, new competitors (think Amazon) enter the market, and tech-fueled innovation shifts the battlefield. Perhaps the most significant challenge traditional retailers must face is changing consumer expectations. Consumers have come to expect, even take for granted, the personalization and customization in the digital world. Those expectations are quickly migrating to the physical world as 3D printing, personalized medicine, and customization of products spread into a growing number of markets. So if you’re a retailer, how are you preparing for this new Age of ‘i’, a time when shoppers expect marketing, the shopping experience, even the physical store to be made relevant to them. And if you’re a solution provider, what capability are you bringing into the market to help retailers adapt to this new world? Remember, the pace of change grows each day. Tomorrow will no longer resemble today. +MORE

Aquifi

Aquifi, Inc

3D VISION FOR MANUFACTURING AND LOGISTICS  AQUIFI FLUID VISION SOLUTIONS Aquifi's Fluid Vision combines 3D vision and deep learning for improving accuracy and quality of high throughput enterprise processes.  LOGISTICS Find box, item or pallet dimensions in real time using Aquifi’s IIoT or handheld 3D vision scanner. Or automatically count boxes in a pallet for fast and accurate inventory counts. QUALITY CONTROL Inspect shape, color, configuration, quality and other physical attributes. Or scan objects in full-color 3D to identify products for sorting and packing, validate labeling or locate defects. 3D SCANNING Create color 3D models with accurate dimensions of objects and spaces. Include these models as photo-realistic media in business communication, documentation, or e-commerce sites.  3D VISION SENSORS Purpose-built, low cost, IIoT and mobile hand-held 3D Color Depth (RGB-D) devices for industrial environments.  IIoT 3D SENSOR Color 3D self-calibrating sensor with integrated quad core IoT processor, and IEEE 802.3at PoE connectivity.  HANDHELD MOBILE 3D SCANNER Rechargeable battery-operated color 3D self-calibrating sensor with integrated quad core IoT processor and IEEE 802.11ac WiFi connectivity.  +MORE

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Xerox® Direct to Object Inkjet Printer

Xerox Corporation

Production inkjet color printing onto 3D objects - On-demand, personalized printing on three-dimensional objects and a variety of substrates. +MORE

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Loomia

Loomia

The LOOMIA Electronic Layer (LEL) is a soft flexible circuit with the ability to sense changes in its environment such as heat and touch that can be embedded into textiles. Our materials are designed with manufacturability, cost effectiveness, and robustness in mind. They'll take you from prototype to production. Our LOOMIA Electronic Layer is ROHS-compliant, washable, and can support heating, sensing and lighting applications. +MORE

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KiraKira3D

KiraKira3D

The name KiraKira means 'shimmering’ like a star in Japanese. This name represents our social mission to reach for the stars and continue our work to close the gender gap in STEM. KiraKira’s community cultivates and encourages the next generation of innovators, makers, designers, and architects. We arm female makers with the confidence to pursue careers in technology and change the world for the better. We are the first mobile 3D modeling experience teaching kids about engineering and design thinking through 3D modeling and 3D printing products they love. We encourage our students, ‘KiraKira Designers’ to put their own spin on their pieces, to encourage unique expression of identity and creativity. +MORE

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Fit3D

Fit3D

One Stop Wellness Assessment Technology - The most powerful 3D body scanner and reporting engine.  Fit3D is used by a wide variety of industries including, but not limited to:  Fitness: Studios, Gyms, and Health Clubs. Whether looking to bring new members in your door(s), increase your conversion rates in membership or training, give yourself a competitive edge, or simply provide a fantastic way for your members to track their progress, Fit3D is the easy to use solution to keep your clients motivated on their unique journey.  Weight Loss and Aesthetic Clinics. Before and after pictures have outlived their usefulness and tape measures take way too much time and are extremely error prone. Show your patients the results of their hard work with the Fit3D services. Fit3D automates your measurement process and provides compelling reports to show your clients their body altering success both through exciting visualizations and data.  Corporate Wellness. Since the release of the RAND report in 2013, corporations understand their mandate to empower a healthy workforce, yet programs still see participation rates below 10%. With the emergence of corporate wellness challenges and platforms, Fit3D is used by employers to engage and empower employees to reach their goals to drive a healthier workforce in a private and safe manner.  Chiropractic, Physical Therapy & Rehabilitation. With the Fit3D measurement services, you can test pre- and post- surgical circumferences on the body to ensure that you are modifying your rehabilitation based on return to baseline from atrophy. Fit3D’s powerful posture analysis module also enables you to show your clients how their posture is improving as a result of your prescriptive exercises. +MORE

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Cappasity

Cappasity

Cappasity brings an in-store browsing experience to online retail through interactive 3D images.  Cappasity is a cloud-based platform that allows businesses quickly and easily create and embed 3D content into their websites, mobile apps, and VR/AR applications. Cappasity Token ICO  Cappasity utility token (CAPP) will be issued as a digital payment vehicle that facilitates AR/VR/3D content exchange among the ecosystem participants from all over the globe. We believe the AR/VR revolution will be driven by content creators. That’s why we are introducing the first platform that leverages blockchain infrastructure to create, rent and sell 3D content. This approach ensures decentralized and trustless copyright storage and content exchange within the AR/VR ecosystem. +MORE

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Volumental

Volumental

Volumental’s mission is to transform the footwear industry, enabling a completely personalised experience in fitting and finding the perfect footwear. Volumental combines the world's fastest high accuracy 3D foot scanning system for retail, with an advanced AI driven 'Fit Engine' that generates highly personalised footwear recommendations. Developed in Stockholm, Sweden, the Volumental solution drives sales, increases customer satisfaction and provides detailed data for research and development. Working with partners such as New Balance, Bauer and Ecco, the Volumental scanning solution is used across the globe. +MORE

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Strypes

Strypes

INTERACTIVE 3D EXPERIENCES BRING BRANDS' PRODUCTS TO LIFE  - INCREASE CUSTOMER SPEND IN-STORE AND ONLINE WITH ONE-OF-A-KIND EXPERIENCES  360° PREVIEW View product from any angle with 360 degree preview  UPSELL Visualize all product upsell and customization options in one view CROSS SELL Visualize combinations of products to see personalized styling options CONVERT Visuals adjust in real time to convey product's relevance to each customer +MORE

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Portable and Multi-Material 3D Printer

3D By Flow

Intelligent and exchangeable printerheads: Changing the printerheads is very easy with the magnetic click-on-system. It is 64% faster than an average 3D printer meaning you can start printing within 5 minutes.    . Multimaterial: The printerheads we use are the filament and paste printerhead. These easily exchangeable printerheads make it possible to print with over 20 different materials.    Portable: Bring your printer to where the designing happens. The printer is foldable, so that you can transport it easily, safely and dust-free in its specially designed case. Ideal for schools and designers!      Unique design: We use industrial- grade materials, including an aluminium frame with rust-free steel fixtures. It is the Apple among 3D printers! Accurate and stationary print-bed: The stationary printbed allows for more accuracy, especially with soft materials such as ceramics. The printbed is also heated (up to 100°C/212°F) and insulated. +MORE

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Smart 3D Printers

ROBO 3D

Plug and Print: Get printing fast — quick to set up and easy to operate Large Build Volume: 10 x 9 x 8” build volume allows you to build bigger projects 24/7 Customer Support: Need help with anything, at anytime? Robo3D is here to help +MORE

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3D Printing Restaurant

Food Ink.

Food Ink is a one-of-a-kind gourmet experience in which all the food, all the utensils and all the furniture are completely produced through 3D-printing in an immersive futuristic space. We are a conceptual pop-up dinner series where fine cuisine meets art, philosophy and tomorrow's technologies. +MORE

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3D Customization for Brands and Retailers

Twikit

Twikit offers core customization technology and a broad range of category specific modules that deliver the optimal customization experience. In our first contact, we can give you insights in what modules would fit your profile. Discover customization possibilities for your brand. Twikit design team can assist you in setting up the right product portfolio. Next, the product content is inputted in the customization engine, creating 3D configurators which can be integrated in online and offline touchpoints. The Twikit engine connects with 3D printing factories. The unique products are then delivered to the end-customer. Every move can be tracked in the system. +MORE

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Tokinomo - The Ultimate Shopper Engagement

Tokinomo

The Tokinomo patented device has unique technology including micro sensors, motion detectors and bespoke robotics that bring brands to life and literally propel products out from the shelf in the most eye-catching way. Remote programming and voice file upload supports individual campaigns that when combined with our enhanced light functionality products are illuminated making them even more visible and truly bespoke. Apart form this, you get real time data on the number of people that are passing in front of the shelf and the number of interactions between your product and the shoppers. The Tokinomo technology was recognised with the “Innovation Trail Award” at Europe’s leading event for the retail industry, RBTE at Olympia, London in May 2018. Tokinomo enhances brand awareness and ultimately turn shoppers into customers. +MORE

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Delta Go 3D Printer

Deltaprintr

The Delta Go features anodized aluminum and powder coated steel construction with numerous improvements to produce amazing prints. +MORE

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Foodini: 3D Food Printer

Natural Machines

A new generation kitchen appliance that combines technology, food, art and design. +MORE

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