Accounting services

CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Online Invoicing

PayPal

Sending invoices has never been easier. We make it simple to send professional, customized invoices. Get paid fast via PayPal, credit and debit cards, or PayPal Credit, and manage everything in one place. Invoice fast. Get paid faster. PayPal makes it easy to send professional, personalized invoices to your customers. In one click customers can securely pay you via credit card, PayPal, and even apply for credit to be used instantly. They don’t need a PayPal account to pay you. Whichever method they choose, you receive your money usually in just minutes. Free to send invoices: With PayPal it’s free to send an invoice. You only pay a small fee when you receive an online payment. Track your payments: Whether you’re paid online or by check, you can track and manage everything in our invoice management center. Customized templates: Use your own logo, and customize the fields of your invoice to make it fit your business. Attach files: Keep all your paperwork in one place by attaching PDF documents and images to your invoice. +MORE

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Backoffice Optimization

Glory Global Solutions

Our back office systems have an established reputation for reliability, performance and enabling new levels of accuracy and productivity. We understand the challenges faced within back office environments and our portable note and coin technologies are designed to bring efficiency and accuracy in the place of manual labor and time consuming repetitive tasks. Our technologies ensure that note and coin counting and verification tasks can be turned into quick and straight forward processes, while ensuring that the count is accurate every time. The extensive range of Glory banknote currency counting and coin management systems are designed to suit all note/coin reconciliation tasks in back office environments across retail and gaming, covering basic batching processes to sophisticated counterfeit checking.   +MORE

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Optimizing Cash Management

Glory Global Solutions

Managing banknotes and coins is central to operations within the Retail and Gaming sectors and is an intrinsic part of both customer transactions and interaction. Developing a comprehensive cash management strategy is essential to optimizing staff efficiency, delivering customer service excellence and ultimately enhancing profitability. With a long heritage in creating and delivering unique cash management technologies and processes, our knowledge, skills and technology can transform cash management in Retail and Gaming from a laborious, manually focused and expensive process into a dynamic, customer supporting activity that ultimately adds to bottom line contribution.  +MORE

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BRdata Host

BRdata Software Solutions

BRdata Host™ is a powerful, flexible, feature-rich host support system. Retailers need to retrieve sales movement while controlling price and cost information from one central database daily or weekly to achieve a competitive advantage.  BRdata Host makes this all possible at an affordable price.  It is a multi-user graphical system built on Microsoft Windows technology, which provides retailers and wholesalers with the tools they need for effective item and category management.  Gain the advantage of easy integration to existing systems as well as tight integration to all of BRdata’s software product lines. Host Support Includes interfaces to most POS systems including the Standard Interchange Language (SIL).  One consolidated database for all item information.  Item prices can be broken down into multiple zones by store department or vendor.  Sales and promos are date-driven with unlimited future prices.  Host to store compare utility checks for price and item discrepancies between BRdata Host and store POS file, with an option to modify and automatically import the discrepancy batch. +MORE

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Direct Store Delivery (DSD)

BRdata Software Solutions

Maintaining control over product received at the store backdoor is crucial.  Using the BRdata DSD (Direct Store Delivery) system, users can instantly and easily verify that the costs, allowances, quantities, and products received are what is expected from the vendor. Smooth flow of DSD will increase the speed of receiving for both the store and vendor, ensure accurate inventories and correct cost/retail maintenance.  Allowing you to know exactly what is being received and at what cost at the time of delivery is an essential tool that will contribute significantly to the profitability of your retail grocery operations. +MORE

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Store Data Exchange (DEX)

BRdata Software Solutions

Store Data Exchange (DEX) is a hardware and software solution that allows retailers to electronically receive vendor invoices at the time of delivery. +MORE

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Store

BRdata Software Solutions

BRdata Store is a powerful and flexible, full-function in-store retail solution.  Retailers can track sales movement while controlling price and cost information from one central database.  BRdata store is a multi-user,graphical application.  Databases can be stored or accessed locally in the store or remotely via a thin-client connection to a BRdata Host system in a chain environment. +MORE

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The Retail Apocalypse Continues

Gary Hawkins, CEO, Center for Advancing Retail and Technology

An article in USA Today a couple days ago called out that 2019 will see over 12,000 store closings by the end of the year, an estimated 50% more than in 2018. Already just eight months in to the year, there have been nearly 30% more store closings than in all of 2018, according to Coresight Research. And we’re not close to stabilizing. UBS Securities expects the pain to continue into the future, stating that 75,000 more stores will need to close if eCommerce penetration rises to a projected 25% from today’s 16%. While most of the damage is occurring in non-CPG retail sectors, supermarket retailers, drug store operators, convenience, and discount retail should not feel safe. Traditional retailers in these sectors are under growing siege as sales shift online, new competitors (think Amazon) enter the market, and tech-fueled innovation shifts the battlefield. Perhaps the most significant challenge traditional retailers must face is changing consumer expectations. Consumers have come to expect, even take for granted, the personalization and customization in the digital world. Those expectations are quickly migrating to the physical world as 3D printing, personalized medicine, and customization of products spread into a growing number of markets. So if you’re a retailer, how are you preparing for this new Age of ‘i’, a time when shoppers expect marketing, the shopping experience, even the physical store to be made relevant to them. And if you’re a solution provider, what capability are you bringing into the market to help retailers adapt to this new world? Remember, the pace of change grows each day. Tomorrow will no longer resemble today. +MORE

Webgility

Webgility Inc

Automate Your Ecommerce Operations Integrate Everything and Put Your Business on Autopilot  MULTICHANNEL SELLING Unify Your Multichannel Business - Simply put, we make ecommerce easier.   Multichannel Selling Bye-Bye Chaos, Hello Profits Easily sell on multiple stores and marketplaces from one dashboard. Integrate with leaders in shipping, inventory, point of sale, and QuickBooks, NetSuite, or Xero. With no data entry, post all sales data, fees, expenses, and sales tax to accounting. See financial reports, track orders, and sync inventory for your entire business.  Accounting Sync - No More Data Entry Automatically post all sales directly into accounting and know it is timely, accurate, organized, and tax compliant. Post all revenue, expenses, and fees to keep track of finances from one dashboard. Record and validate sales tax, too.  Inventory Management - Never Oversell Sync and track quantity and price of products and know what’s selling across all sales channels—Webgility will even tell you when to order more. Easily add sales channels and product listings from your master inventory list. Automate operations and improve workflows.  Order Tracking Sync & Track To Your Heart’s Content Manage all orders, inventory, and shipping from one dashboard. Eliminate manual data entry and increase efficiencies. Manage order statuses across all sales channels—filter, search, import, export, sync, track, and schedule automatic posting into accounting, create phone orders, and instantly process returns.  Financial Reports - Finally, Insights You Can Use See all channels, expenses, inventory, and financial data to optimize margins and increase revenue. Strategize sales forecasting and drill down on specific areas like customer behavior and shipping fees. See your whole business in one dashboard.  Tax Compliance - Eliminate Your Tax Worries Record sales tax in your accounting so you know how much has been collected and what’s owed. Validate and track sales tax across all sales channels to the local level.  Shipping and Fulfillment - Get It Out The Door Automatically connect orders from any sales channel to shipping carriers to compare rates. Just click to print a label or pick list, sync inventory and accounting, validate addresses, track shipments, and notify customers. Eliminate data entry altogether.  Streamlined Workflows - Come Together, Right Now Streamline operations with no effort and save money with multi-user access. Increase efficiencies by connecting stakeholders and minimizing errors with one set of data from orders, inventory, shipping, and accounting. INVENTORY MANAGEMENT Error-Free, Multi-Channel Inventory Management Minimize inventory mistakes and control products, prices, and profits from one central dashboard   Multichannel Inventory Sync to Run Your Business Use QuickBooks, NetSuite, or your online store as the master inventory for your entire business. Instantly track and sync orders, inventory quantities, and prices across all stores and marketplaces. Easily list new products from QuickBooks or NetSuite to stores and marketplaces. Easily add and subtract stores and marketplaces to increase profits and control costs.  Control Your Products from One Program Track inventory levels by sales channel. Automatically match existing products and catalogs or do bulk mapping of products. Instantly update inventory in QuickBooks or NetSuite for cancelled or refunded orders. Never oversell and have confidence that your inventory is always up-to-date and accurate.  List Products across All Channels Easily list products from QuickBooks or NetSuite to Amazon and your stores, including price, description, and condition. List products on Amazon by searchable ASIN (Amazon Standard Identification Number). Transfer product details—name, description, images—from accounting to your store. Bulk list new products with preset values. ORDER MANAGEMENT  Multichannel Inventory Sync to Run Your Business Use QuickBooks, NetSuite, or your online store as the master inventory for your entire business. Instantly track and sync orders, inventory quantities, and prices across all stores and marketplaces. Easily list new products from QuickBooks or NetSuite to stores and marketplaces. Easily add and subtract stores and marketplaces to increase profits and control costs.  Control Your Products from One Program Track inventory levels by sales channel. Automatically match existing products and catalogs or do bulk mapping of products. Instantly update inventory in QuickBooks or NetSuite for cancelled or refunded orders. Never oversell and have confidence that your inventory is always up-to-date and accurate.  List Products across All Channels Easily list products from QuickBooks or NetSuite to Amazon and your stores, including price, description, and condition. List products on Amazon by searchable ASIN (Amazon Standard Identification Number). Transfer product details—name, description, images—from accounting to your store. Bulk list new products with preset values. SHIPPING  Automate and Centralize Ecommerce Shipping Webgility Makes Shipping Faster, Easier and Cheaper  Speed Up and Automate Shipping Pick, Pack, Print, Track Print shipping labels for all stores/marketplaces with one click. Automatically email tracking updates to customers. Optimize drop shipping, process returns faster, print picks lists, and create automated custom rules.  Compare Rates and Save  We Integrate with All Major Shipping Carriers Save up to 40% with USPS and compare rates with FedEx, Stamps.com, UPS, and Endicia. Pass your savings on to customers or reap higher profits.  Compare Rates to Ensure Greatest Savings NEW: Save up to 40% with USPS. Best rates guaranteed. Compare and choose rates from different carriers to optimize profit margins. Confirm rates and validate customer addresses before printing labels. Strategize pricing options for “free shipping” to maximize promotions and protect your profits margins. Post, track, and sync shipping costs with QuickBooks or NetSuite and easily generate shipping reports for better insights.  Batch-Print Packing Slips and Pick Lists Add multiple users to increase efficiency and speed up processing. Generate customizable packing slips with your logo and preferred fields. Print pick lists for selected orders so you can pull items and ship faster. Get bulk rates and batch print pick lists and labels for high-volume orders. Eliminate mis-shipments with barcode verification.  Enable Fast, Easy Dropshipping Instantly create purchase orders, notify vendors directly, and sync data directly into QuickBooks or NetSuite to streamline data entry and increase accuracy. Expand your catalog and operate your entire business from one location by automating your dropship operations. Eliminate dropship data entry and improve your vendor relationships. Reduce fulfillment delays and errors with streamlined workflows.  Quickly Process Returns to Keep Customers Happy Generate return shipping labels with one click. Automatically restock returns and sync inventory to your master list. Instantly record refunds into your accounting.  Set Up Custom Rules for Greater Speed, Ease, and Efficiency Set up shipping rules based on multiple criteria—including Shipping Method Requested, Order Weight, and other order details—to automatically configure shipping labels. Add packaging dimensions to your Webgility library for easy selection when printing labels and packing. Customize rules for each of your sales channels. Easily duplicate and apply rules you’ve already created across shipping processes. Reduce fulfillment delays and errors with streamlined workflows. ACCOUNTING  Automated Accounting Sync Simplify your accounting & bookkeeping with automated accounting solutions  Accounting Automation Hands-Free Data Entry Automatically post, track, and sync all orders, expenses, fees, and shipping costs directly into QuickBooks, NetSuite, or Xero. Post orders to accounting individually—or group several into a summary.  Summary Posting - Don’t Get Lost in the Details Post orders as a single transaction or group them together on a monthly, weekly, or daily basis. Easily select, by store, groups of orders and post as a batch. See revenue and expenses in your accounting for financial accuracy without excessive detail. Record transactions against a standard customer in accounting or track individual customers.  Fees and Expenses - This Is Where Profits Hide Sync and track fees from Amazon Settlement Reports and eBay Invoice Reports into QuickBooks, NetSuite, or Xero. Track payment processor fees—from PayPal, Shopify Payments, Stripe, and Square—with your accounting. Track shipping costs from third-party shipping applications.  Refund Management- Got Returns? No Problem Easily manage refunds and cancelled orders. Cancel an entire transaction or just part of it. Generate a refund check automatically in accounting.  Automatically and instantly update inventory for refunded orders.  Tax Compliance - Eliminate Your Tax Worries Automatically track and validate sales tax—right down to the state and jurisdiction level—for each online order. Post orders to your accounting with the sales tax. Have full confidence in your tax compliance and financial reporting across all sales channels. Save money on outsourced bookkeeping and accounting. ANALYTICS  Financial Reports Make selling easier with better insight into your entire business.  Financial Reports - See It All On One Dashboard Get insights on—and deeper understanding of—revenue and expenses across all stores and marketplaces. See key metrics to learn which platforms and marketplaces are working for you (or not). Monitor business-wide marketplace fees, expenses, revenue, order trends, and profit and loss. Learn total revenue after shipping costs and the all-in profit of your entire business to improve profit margins.  Customer Reports - Learn More About Your Biggest Fans Bridges the gap between your stores and customers with strategic insights. Keep order-level notes about customer interactions, discounts, promotions, and more. Customize customer marketing to move inventory faster based on who they are, where they live, and what they spend and buy. Build brand value and loyalty by bolstering your customer service, strategic marketing, and sales.  Inventory Reports. - Take Stock In An Instant. Easily learn gross profit, post-shipping profit, and total profit, and know for sure which SKUs are your true money makers. See what is selling on what stores and quickly adjust vendor orders and fulfillment strategies. Get insights on what inventory and/or warehouse locations cost you the most in shipping and adjust accordingly. Fine-tune supply-chain orders and sales strategies according to trends and patterns. EDI  Automate and Integrate EDI into Your Ecommerce Operations  Streamline your supply chain with trading partners  Automate tedious data entry for purchase orders and eliminate mistakes in inventory and accounting  Centralize shipping and EDI processing for all your ecommerce, wholesale, and retail channels  Integrate Flawlessly with SPS We've partnered with SPS Commerce so you can have access to thousands of trading partners. Whether you're new to SPS or are already a customer, we can help you streamline your operations.   +MORE

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S4® Vision and S4® Back Office Suite

Software for Retail Solutions

S4® Vision S4® Multistore S4® TransAn S4® Titania S4® Accounts Receivable  S4®Vision is a Software-as-a-Service data extraction, transformation and presentation tool that gives you access to real-time reporting and analytics right in the browser on your desktop, tablet or phone! S4®Vision connects you directly to your data giving high-level summaries of trends and performance, with detailed drill-down whenever and wherever you need it.  S4® Back Office Suite  S4® Data Analysis S4® Receiving S4® DSD Receiving S4® Shelf Image S4® Accounts Receivable We believe that the new S4® Back Office is the most intuitive version to date and the most efficient to operate in the industry.  With more actionable information being required  for today’s retailers to make profitable decisions to be competitive, S4® has substantially increased its depth of functionality while building onto the ease of use that customers love. +MORE

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Premier Technologies

Premier Technologies Pty Ltd

VOICE, EMAIL, SMS, CHATWHATEVER IT TAKES TO SERVE CUSTOMERS Premier Contact Point delivers a full featured cloud contact centre suite - including Outbound, Inbound and Blended traffic - that lets your customers choose how they want to deal with you.  BECOME A PAYMENTSINDUSTRY LEADER TODAY Premier’s White Label payment gateway will quickly position you as the preferred provider of omni-channel payment services.  GREAT TECHNOLOGYACCESSIBLE TO YOUR BUSINESS Premier offers industry-leading cloud contact centre, secure payments, transactions or receivables solutions that let you focus on your core activities. +MORE

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paid

Paid Labs

Scalable Billing for Growing Companies Paid is a modern billing automation platform for small and large businesses alike. Explore Paid's advanced billing features and learn how you can optimize your billing. +MORE

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Primaseller Inventory Management & POS Software

Primaseller

Primaseller Inventory Management, POS and B2B order software synchronizes inventory and fulfills all online and offline orders on a single platform. +MORE

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Retail Point Of Sale Systems and Software

North Country Business Products

North Country Business Products prides itself in being a 'total POS software & system solution provider' for the grocery, drug and convenience retail store industries. NCBP offers innovative and automated high quality Retail point of sale (POS) software system scanning solutions by partnering with industry leaders to sell, install and service superior products. For over 60 years, our Company has been dedicated to providing exceptional customer service in Retail point of sale software industry. This commitment has allowed us to support a diversified customer base; from a one terminal stand alone register, to networking a fully integrated Grocery POS system for hundreds of retail stores in multiple states. GROCERY POS SYSTEM AND SOLUTIONS  LOC Store Management Suite: LOC Software delivers solutions designed to fully integrate retail operations. LOC Store Management Suite (SMS) is designed to satisfy all of a retailer's needs, including powerful merchandising and inventory controls, fully integrated loyalty programs, multi-store management, and much more. LaneHawk by Datalogic: LaneHawk BOB by Datalogic is a loss prevention solution that turns bottom-of-basket (BOB) losses into profits in real time. Store Electronic Systems (SES): SES Electronic Shelf Edge Solutions (SES) are designed for the grocery POS system retail environment, enabling dynamic price and product information at the shelf edge and overcoming retailer challenges including price compliance, automatic price changes, the elimination of paper labels & associated costs, resource and much more. Loyalty Lane: Loyalty Lane is a rewards program that integrates directly into your Grocery POS system, designed to increase your profits and improve your margin. POS Hardware Solutions: We have partnered with the industry's leading providers to deliver the best possible hardware solutions to meet your business needs. At North Country Business Products, our consultative approach helps our team to understand your needs, goals and budget which allows us to help you select the best comprehensive solution, including a cutting-edge hardware platform. +MORE

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Small Business Banking Solutions

Fifth Third Bank

Why Fifth Third? When your business runs more efficiently, you have more time to concentrate on what really matters—your customers. Better ideas come from listening to you. We're committed to being a meaningful part of your business and believe these ideas are just the beginning. With our comprehensive set of solutions that include cash flow management, payroll, financing, and technology tools, as well as personal banking benefits for you and your employees, we'll enable you take advantage of new opportunities, help improve financial security, and simplify your banking. +MORE

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Accounting & Advisory Services

Baker Tilly Virchow Krause, LLP

In an increasingly competitive retail environment, we provide businesses with industry-focused accounting and advisory services, helping to prepare you for success. Our dedicated professionals bring diverse skills and a vast array of industry insights to their work. Together, they provide more than 1,200 retail clients nationwide with accounting, audit, and consulting services. Teams of Baker Tilly specialists consolidate their specialization across a variety of retail sectors, including grocery and convenience stores, supermarkets, gas stations, auto dealerships, hospitality businesses, restaurants, franchisors, franchisees, personal services, apparel and specialty stores, and big-box stores. Working together to tackle challenges such as tougher competition, tighter profit margins, and staffing and scheduling difficulties, we help our retail clients plan and act decisively. Whatever your challenges, we can help you address them and set a path for success. +MORE

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Business Process Outsourcing

Advantage Solutions

Advantage's Business Process Outsourcing group has provided high-quality turn-key services to a wide range of clients since 2005. All of our services are provided from teams at our US locations, providing our clients with geographical proximity and expedited high-quality services. With offices across the country, our flexible approach positions us to meet all specific service requirements efficiently and cost effectively. We are dedicated to the Order to Cash process, and having these services based entirely in the US helps us deliver the industry knowledge and expertise required to positively impact critical processes related to customer interface and cash flow. EDI Management Order Processing Customer Service Invoice Management Accounts Receivable Reporting Deduction Management Collections Forms Administration Services Data Synchronization Customized Administrative Services Vendor Managed Inventory ​​ +MORE

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Cloud Based Financial Software Solutions

Trintech

We automate the entire Record-to-Report Process, providing software solutions for: Transaction Matching: Data Matching solution automates bank reconciliation, credit card reconciliation and more General Ledger Account Reconciliation and Balance Sheet Certification: Automates GL Reconciliations with real-time visibility into the month-end close Journal Entry Management: Integrated Journal Entry solution standardizes and controls the JE process Financial Close, Month-end Close: Integrated Financial Close solution manages entire close process end-to-end Compliance Management: Unified Compliance solution manages COSO 2013, SOX, HIPAA, FERC/NERC  +MORE

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TaxCloud

FedTax

TaxCloud handles every aspect of sales tax management, from collection to filing. +MORE

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eConcile

FDS, Inc.

FDS’eConcile® reconciliation service enables pharmacies to simplify and automate the critical task of reconciling third party payments. eConcile® can process pharmacy and DME claims as well as secondary payments for easy electronic reconciliation and management of your claims. +MORE

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Accounting Solution

ECR Software Corporation

In addition to its built-in accounting features, CATAPULT® facilitates the integration of accounting-specific functionality to streamline third-party accounting programs with point of sale and back office functionality. This means that employees do not have to perform duplicate entry work and that data is more accurate across all systems. It also provides customers and store employees with added conveniences through features such House Charge and Payroll Deduct. +MORE

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Statements Solution

Cotiviti

Invoicing errors and duplicate payments are another source of lost profit. Connolly’s specialized team steps in to review and cross-check supplier and vendor statements, with the ability to reliably detect variances that can produce corrections in your favor. +MORE

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Winsale

Magnum Software Systems

Run your store with one Point of Sale, Inventory Control and Accounting solution. +MORE

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