John Kangas, FwdMbl Solutions, LLC
Whether an Independent Grocer or a Wholesaler successful product delivery is a key part of a successful bottom line. FwdMbl Solutions (pronounced Forward Mobile) provides Proof of Delivery and Picking software options that are configurable, role based and give insight into the process. Our delivery software manages and provides answers to 5 W’s of delivery. What needs to be delivered? Who needs to pick, stage, and deliver? When do I need to pick and deliver? Where do I need to pick and deliver? Why was this picked or delivered? Insight and options coupled with an experienced software provider gives you the best delivery solution.
Once customers place an order for delivery or curb side pickup, our software guides employees thru the picking, staging and delivery process. Picking is the process of employee going down the aisles of your store and gathering product needed to fill the order. Staging is the process of bagging and boxing the picked products and preparing them for delivery. Delivery is the process of getting the product into the hands of the consumer.
Order information is transferred from your POS or eCommerce Website provider to our server. Our software reads in this information and lays out a picking plan. Picking plans can be configured for your location but generally group orders within a delivery window, batch up like products, and lay out an efficient walking path thru the store. Our solution allows picking plans for a single picker, multiple pickers, runners, department pickers, and any amount of orders at the same time.
After picking and staging is complete, orders move to the Delivery App. Orders are assigned to a Curb Side or Home Delivery route. The Delivery App tells users when to deliver the order, where to deliver the order, and how to deliver the order. The Delivery App lists the orders, any substitutions that were made to the order, and any special instruction provided by the consumer. The Delivery App allows for collection of a Signature, GPS Tracking, and emails delivery confirmation of the order.
Complication & Exception Handling
We also handle the exceptions and complications that arise in the delivery process. Complications could be, the customer is not home to accept delivery, customer calls and wonders when the order is coming, or a customer refuses some or all of the product when the delivery person is attempting delivery. The Delivery App allows the driver to contact the customer by phone or text, allows managers and service staff in the store to view delivery status to answer questions, and allows refused product to be recorded and returned to the store. Having a way to handle exceptions and a way to quickly see into the process is key to building a profitable process.
Our solutions are open and offer a robust API allowing us to integrate with anything and everything. We can integrate or create a Chatbot that allows customers to lookup delivery information from Facebook Messenger on your store’s Facebook page. This same level of integration allows us to add commands to Alexa and Google Home devices as well as integrating with your current website allowing customers to see delivery status.
WHOLESALERS & DISTRIBUTORS
Optimized Delivery Orders and Route Information is passed to our software from Routing Software or an Enterprise Resource Planning solution. The Delivery information provides our software with information about when the route needs to start, the stops to make, estimated time of arrival at each stop, and what is to be delivered or picked up. The Delivery App guides the driver thru a verification process and captures a signature to complete the stop.
The Delivery App is configured by route, truck type and operational requirements setup by the company. Users start their day by opening the Delivery App and viewing route information. Route information identifies the truck and trailer to take, what warehouse to be at to start the route, and how long the route is going to take. Stop location details include contact information, ETA, and mapping options. Stop item details can be a list of items to be delivered at the stop. Stop pallet information is a list of pallets and license plates that need to delivered to the stop. The Delivery App contains pallet verification process used by drivers to scan pallets to verify deliver. Stop returnable information track pallets and other returnable shipping materials exchanged between the wholesaler and the customer. The Delivery App allows driver to record left and picked up quantities of returnable items. The Delivery App captures GPS position, signature and received by name of the person accepting the order for the customer. Delivery notifications are sent to the customer and to the company letting everyone know the status of the delivery.
Complication & Exception Handling
Our Proof of Delivery solution understands that not everything goes as expected. We handle refused product, returned product, and can give drivers more information about customers if the company decides they need it. We provide insight into ETA versus Actual Delivery times, timeline and duration reporting, and customer service reporting. Having a way to handle exceptions and a way to quickly see into the process is key to building a profitable process.