CRM

Are you Leaving Profits in the Basket? 10 Secrets to Increase Basket Size Week After Week

Dan Dashevsky, My Cloud Grocer

Independent supermarkets that offer products both in-store and online have an online basket size averaging between $120 and $184, based on the recent Brick Meets Click study. This compares favorably to Amazon Fresh at $84; Instacart, $98; Fresh Direct, $105; and Peapod, $147, as reported by 1010data. Out of 19 independent banners participated in the BMC study, Breadberry supermarket in Brooklyn, New York, had an online basket size of $184, the largest reported. Many of MCG’s clients have similar or even larger basket sizes than Breadberry’s. These 10 secrets have enabled our clients to achieve such outstanding results.   1.     Speed matters. Website visitors tend to care more about speed than about the bells and whistles we might be tempted to add to our websites. Google did an interesting experiment with regard to load times, asking web surfers if they would rather see 10 or 30 search results at a time. The users agreed that 30 results per page sounded like a good idea. Google then implemented this on some of their results pages. The shock came when traffic to pages that displayed 30 results dropped an astounding 20%. Google then tested the loading time difference between the 10- and 30-result pages. They found that this was just half of a second. So page loading time has been shown to be a crucial factor in user retention. It is also becoming a more important factor in search engine rankings. 2.     Product photography. The images on a site are another important factor. High-definition, mouthwatering pictures make a big difference when it comes to food shopping. Many website owners opt for the easy solution, and only display product images they can easily obtain from publicly available databases such as Kweeki and Item Master. These databases do not include all products, however, and image quality is often poor and inconsistent. The time and effort invested in high quality product photography to ensure that every product carried in the store is online and has a beautiful image pays good long-term dividends. 3.     Less is more. Instead of cluttering pages with as much product info as possible, keep it simple. Make the product image and a brief description the center of attention. Then you can add to the page some relevant and popular products to help customers remember to buy products that they may otherwise forget. 4.     “Shop by recipe.” Customers are looking for creative ideas to keep their meals fun. With a Shop by Recipes feature, they can find a recipe, click, and send ingredients to their shopping cart. The more interesting it is to browse your online store, the more your customers will buy from you. 5.     “My favorites.” Customers complete their shopping list much faster when they start with a pre-populated list of the products they normally buy. Once they are done with the basics, they have time to browse for more products, adding to the total basket size. 6.     Digital circulars. Everyone loves savings, and the more the better. Having plenty of items on weekly specials not only increases your in-store traffic but also increases your online basket size. Your printed flyer can only fit a limited number of items before it begins to look like a flea market and becomes impossible to read. Online, there is no limit to how many items you can display on special. Customers simply flip to the next page and keep on adding savings to their shopping cart. 7.     Quick re-order. By giving customers the ability to quickly send all the items from their previous order directly to their shopping cart, you’re simplifying their life and minimizing the possibility that they may forget an item or two. 8.     Keep it fresh. Let’s face it, shopping for groceries is not a recreational activity, but if you keep on introducing new products, it becomes more interesting, and this too will be reflected in your basket size. 9.     Accurate order fulfillment. Customers who are using your online order service are doing so for convenience, They want to save time for other priorities. If you fulfill their order quickly, and most important, accurately, you will see many more orders and higher order amounts now that they have trust in your service. Many MCG clients see increase in online basket size with customers who are placing their third and fourth orders. Once they develop the trust in your service, they will reward you with loyalty and larger basket sizes. 10. Good customer service. As in brick and mortar stores, good customer service is the key to success. This is what differentiates you from your competitors. Be ready to replace the not-so-fresh strawberries that a personal shopper put into a customer’s bag by mistake. Customers will buy more online from you if they are confident that if something is not satisfactory you will take good care of them. +MORE

AI Powered Promotion Optimization

CART

Artificial intelligence (A.I.) is tailor-made for high SKU count, high transaction frequency supermarket retail. The insight and recommendations that A.I. provides can help retailers drive significant top line sales gains without increased promotional cost. In the high- volume, low-margin supermarket industry, where even slight improvements can deliver considerable increases to bottom line profitability A.I.-powered promotion optimization is nothing short of transformative. +MORE

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Smart Gammified Customer Feedback Surveys and Analytics

Wyzerr

Wyzerr builds artificial intelligence software for data collection and analytics that look and feel like games. The basis of Wyzerr’s platform is making it as fun, fast, and easy as possible for consumers to provide actionable feedback data, and business stakeholders to understand and use that data to make decisions in real-time. Wyzerr’s ‘Smartforms’ can capture 25 questions in under 60 seconds. Our secret sauce is the machine learning algorithms infused within the platform. Wyzerr smartforms processes feedback in real-time like a human being would, rapidly digesting the information and asking new questions as a human would in a real dialogue. It allows brands to truly understand who their customers really are. What they like, don’t like, what makes them sad, mad, and happy…all in real-time. This machine learning capability makes it possible for every customer to receive a unique feedback questionnaire. There’s no such thing as one-survey-fits-all at Wyzerr.  The data is analyzed in real-time to produce actionable insight around the clock. Instead of complex graphs and pie charts, our insight-based dashboard outputs data on a GPA scale, assigning grades (A, B, C, D, and F) for different key performance indicators. Similar to how progress reports in school advise students on what they should do to improve their grades, Wyzerr's AI component advises business stakeholders what they can do to improve their customer experience. Overtime, and with more feedback data, Wyzerr can also recommend new products and services to be developed, suggest improvements to existing products, identify new trends and upsell opportunities, and advise on the types of market messages to run. It’s essentially a technology to use customers’ feedback to support operational decisions. We offer data science in a box. +MORE

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My Cloud Grocer Solution Guide

CART

My Cloud Grocer provides a retailer-branded online shopping solution to supermarket retailers. The online shopping site is responsive (will display properly on desktop, smartphone, and tablet screens) and features fast load times and payment functionality using token technology surpassing PCI compliance. My Cloud Grocer provides the retailer with support for picking, managing, and delivering orders. The company’s retail clients have experienced increased overall sales, due to reduced scatter... +MORE

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Darius™ for Retail

Darius Technologies

Darius for Retail is a fully integrated, cloud based shopper engagement platform. Darius delivers proven and measurable return on investment, by allowing retailers to put their shoppers at the center of everything and making it easy to engage and influence them pre-store, in-store, and post-store. Darius allows retailers to design, manage, develop and, measure interactions with their customers throughout the entire shopper journey.  The ‘tech’ bit: Darius™ is a modular ‘ecosystem’ retail technology platform that is designed to integrate and allow interaction with any existing retail systems and solutions such as Beacons, WiFi, dynamic shelf illumination, or e-coupons, and so on, to make continuous engagement with shoppers possible, wherever they are on the path to purchase. The customer experience bit: Darius™ allows retailers to put their shoppers at the center of everything by making it easy to engage and influence them pre-store, in-store, and post-store. The business bit: Darius™ delivers proven and measurable return on investment. That means more shoppers in-store, more often. It means attracting new and hard to engage shopper types. And it means bigger baskets and the increased spends that comes with that. It makes marketing budgets and, where they may already exist, retail tech investments work so much harder. +MORE

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Managed Online Grocery Solution

My Cloud Grocer

(5)

We launch and manage e-commerce websites for supermarkets. Our clients win the fiercely competitive omni-channel battle for customers.   You enjoy all the benefits of a fully managed, branded, fully integrated proprietary website. And you retain ownership of your customers. We leverage a state-of-the-art enterprise platform for efficiency, and then as developers we customize to meet the unique needs of our individual clients.  We don't stop at launch. We optimize on an ongoing basis to provide your shoppers with the ultimate online experience. That's why our clients get online sales at a rate far higher than current market trends, and without retail cannibalization. It's fast, highly secure and surprisingly affordable. If you're ready to launch an advanced e-commerce website or optimize your current e-commerce website, then let's talk.  +MORE

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Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

NRF 2018: Tech-Fueled Innovation in Retail -- The Future is Here

CART

Thoughts on NRF 2018… So I just returned from a jam-packed three days at the NRF Show in New York city. I’ve attended NRF for a number of years now and was struck by how big and how busy the show was this year. The attendance on Sunday and Tuesday was strong but the number of people at the show and on the exhibit floors on Monday was just mind-blowing. It may have been the busiest single day that I’ve seen. Many international retailers were there along with the usual extensive array of retailers across many verticals from the US. My feeling is that a growing number of retailers understand the importance of innovation to their businesses and that is a key driver for the activity at the show. Some years there is a common thread that seems to run across many of the exhibitors. This year that ‘link’ was artificial intelligence - everyone was talking about AI and how it was part of their solutions. While some of this is real, AI has quickly become the latest buzzword and is already overused. AI is no longer (nor was it ever) it’s own thing but rather AI technology is being incorporated into a fast growing number of solutions and applications, powering more effective capabilities. Robots were out in force with several robotics companies represented. Marketing personalization was well represented along with many other areas. The main exhibit floor is packed each year with the big established solution providers like Microsoft, Intel, Oracle, NCR, Toshiba, and many others. The NRF Show gets more interesting on the lower level exhibit floor where smaller (sometimes younger) companies are exhibiting and that’s where you can find more innovation. And then there was Retail 20/20 where young innovative solutions were showcased. This area drew a lot of attention. I think more than anything the NRF Show this year represented the diversity of tech-fueled innovation that is coming into the retail industry and the challenge for retailers to try and keep up with new innovation. Here are a few of the cool technologies CART tweeted about: Inventory Scan Complete!  #NAVii Optimizing your inventory with #Robotics  Discover consistent accurate & never-before-seen insights of your inventory   Fellow Robotics  How cool is this? It’s magical @perchexperience physically-aware displays sense when shoppers approach, touch and pick up products and responds with dynamic media  Perch Interactive @kroger #EDGE #Smart Shelf interacts w/shoppers using Kroger mobile app & can detect their location in the aisles, offer tailored promotions based on purchasing habits & highlight items on their #grocery lists as they pass by Edge - Edgewater Wireless Exciting news! Facebook and RetailNext Collaborate to Provide Greater Insight into Store Shoppers  RetailNext It’s really cool how @Integem_Inc Holographic #AugmentedReality system intelligently recognizes people and body movements, then immerses them into a virtual world in real-time. Integem Inc. @LocusRobotics innovative autonomous mobile robots make it easy to optimize your warehouse operation, respond to #ecommerce volume growth & seasonal peaks while giving you control over your labor costs Locus Robotics See @RenttheRunway’s Senior Director of Engineering demo how RTR uses Aila’s Interactive Kiosk to streamline in-store operations and create better customer experiences via @AilaTech Aila Technologies @Mike_Mack CEO & Fract co-founder @NRFBigShow Enhance #CustomerExperience with @fractInc Fract is winner of CART’s May 2017 #PitchEvent Fract helps #Businesses increase market share of their locations with a geospatial #AI platform fract™  @BNRobotics drives autonomously through aisles doing “basic stuff” -like taking care of tedious shelf-auditing tasks- allowing employees to focus on more important things Bossa Nova Robotics +MORE

Stepping into the Gap at the NGA Show 2018

Gary Hawkins, CART

Wow! The NGA Show 2018 was non-stop excitement from our opening presentation on Sunday afternoon to the Innovation lounge to the last moments on the exhibit floor.  It was powerfully exciting to see independent retailers embrace new innovation - an estimated 250 retailers attending the Industry Innovation session that CART delivered on Sunday afternoon. Independent retailers were taken on a journey into the innovation gap - the growing gap between traditional retailer deployment of new capabilities and the exponential growth of tech-fueled innovation. CART coordinated a pitch event as part of our Industry Innovation session on Sunday afternoon where four exciting young companies showcased indoor farms, eCommerce delivery capabilities using an automated delivery vehicle, in-store shopper analytics, and awesome augmented reality to capture and engage shoppers. And that was just the beginning! Four sponsors providing innovative solutions anchored the Innovation Lounge: Birdzi’s comprehensive digital customer engagement platform, ScriptSave’s Personalized Wellness program, Daisy Intelligence’s AI powered promotion optimization, and Rosie’s eCommerce solution. Each company provided an educational tech talk on Monday and Tuesday of the show to help retailers understand the power of leveraging technology to drive business success. The innovation flowed into the exhibit floor with great displays from over a dozen companies in the CART Pavilion helping attract just non-stop traffic as retailers visited the CART pavilion to learn, engage, and build relationships with key innovative solution providers that can help grow store sales and engage customers. The 2018 NGA Show was the most exciting and powerful CART event yet and planning has already started for the 2019 Show that’s going to be held in San Diego. Make sure its on your calendar! +MORE

Profitable Delivery with FwdMbl Solutions

John Kangas, FwdMbl Solutions, LLC

Whether an Independent Grocer or a Wholesaler successful product delivery is a key part of a successful bottom line. FwdMbl Solutions (pronounced Forward Mobile) provides Proof of Delivery and Picking software options that are configurable, role based and give insight into the process.  Our delivery software manages and provides answers to 5 W’s of delivery. What needs to be delivered? Who needs to pick, stage, and deliver? When do I need to pick and deliver? Where do I need to pick and deliver? Why was this picked or delivered? Insight and options coupled with an experienced software provider gives you the best delivery solution. INDEPENDENT GROCER Once customers place an order for delivery or curb side pickup, our software guides employees thru the picking, staging and delivery process. Picking is the process of employee going down the aisles of your store and gathering product needed to fill the order. Staging is the process of bagging and boxing the picked products and preparing them for delivery.  Delivery is the process of getting the product into the hands of the consumer. Picking App Order information is transferred from your POS or eCommerce Website provider to our server. Our software reads in this information and lays out a picking plan. Picking plans can be configured for your location but generally group orders within a delivery window, batch up like products, and lay out an efficient walking path thru the store.  Our solution allows picking plans for a single picker, multiple pickers, runners, department pickers, and any amount of orders at the same time. Delivery App After picking and staging is complete, orders move to the Delivery App.  Orders are assigned to a Curb Side or Home Delivery route. The Delivery App tells users when to deliver the order, where to deliver the order, and how to deliver the order. The Delivery App lists the orders, any substitutions that were made to the order, and any special instruction provided by the consumer.  The Delivery App allows for collection of a Signature, GPS Tracking, and emails delivery confirmation of the order. Complication & Exception Handling We also handle the exceptions and complications that arise in the delivery process. Complications could be, the customer is not home to accept delivery, customer calls and wonders when the order is coming, or a customer refuses some or all of the product when the delivery person is attempting delivery. The Delivery App allows the driver to contact the customer by phone or text, allows managers and service staff in the store to view delivery status to answer questions, and allows refused product to be recorded and returned to the store. Having a way to handle exceptions and a way to quickly see into the process is key to building a profitable process. Customer Awareness Our solutions are open and offer a robust API allowing us to integrate with anything and everything. We can integrate or create a Chatbot that allows customers to lookup delivery information from Facebook Messenger on your store’s Facebook page.  This same level of integration allows us to add commands to Alexa and Google Home devices as well as integrating with your current website allowing customers to see delivery status. WHOLESALERS & DISTRIBUTORS Optimized Delivery Orders and Route Information is passed to our software from Routing Software or an Enterprise Resource Planning solution. The Delivery information provides our software with information about when the route needs to start, the stops to make, estimated time of arrival at each stop, and what is to be delivered or picked up. The Delivery App guides the driver thru a verification process and captures a signature to complete the stop.   Delivery App The Delivery App is configured by route, truck type and operational requirements setup by the company. Users start their day by opening the Delivery App and viewing route information. Route information identifies the truck and trailer to take, what warehouse to be at to start the route, and how long the route is going to take. Stop location details include contact information, ETA, and mapping options. Stop item details can be a list of items to be delivered at the stop.  Stop pallet information is a list of pallets and license plates that need to delivered to the stop. The Delivery App contains pallet verification process used by drivers to scan pallets to verify deliver. Stop returnable information track pallets and other returnable shipping materials exchanged between the wholesaler and the customer. The Delivery App allows driver to record left and picked up quantities of returnable items. The Delivery App captures GPS position, signature and received by name of the person accepting the order for the customer. Delivery notifications are sent to the customer and to the company letting everyone know the status of the delivery. Complication & Exception Handling Our Proof of Delivery solution understands that not everything goes as expected. We handle refused product, returned product, and can give drivers more information about customers if the company decides they need it. We provide insight into ETA versus Actual Delivery times, timeline and duration reporting, and customer service reporting. Having a way to handle exceptions and a way to quickly see into the process is key to building a profitable process.​​ +MORE

FwdMbl

FwdMbl Solutions, LLC

Account Management  Designed to give account managers, sales, and management teams instant access to customer information. View invoices, statements, aging, notes and much more for a customer account.  Order Management  Designed to give sales teams the ability to maintain orders. Designed to be an add-on to the Account Management Solution. Orders, Product Requests, Quotes, Credit & Returns and more transactions. Proof of Delivery  Designed to give delivery teams, management teams and customers instant access to route and stop data. Manage stop, customer, warehouse, item, ETA, order, and signature information. Management  Designed to be the Management Dashboard and Reporting hub for our solutions. Connects to other systems to bring all your data into one app. Inventory  Designed to manage Customer Inventory and Vendor Managed Inventory. List and count items in any type of location. Place replenishment orders and update ERP location information. Customer & B2B App  Designed for customers to view and manage their account. View orders, invoices, statements, aging, and make payments. Allow them to place orders or view their on-site inventory. Targeted marketing options. +MORE

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IBM Watson

IBM

Welcome to the era of cognitive business From Watson apps to full-scale solutions, IBM's cognitive technologies understand, reason and learn. Watson products and APIs can understand all forms of data to reveal business-critical insights, and bring the power of cognitive computing to your organization.  Watson APIs  Use Watson language, conversation, speech, vision and data insight APIs to add cognitive functionality to your application or service.  Watson Discovery Rapidly build a cognitive search and content analytics engine. Watson Discovery helps developers quickly ingest data to find hidden patterns and answers, enabling better decisions across teams.  Watson Conversation Quickly build, test and deploy bots or virtual agents across mobile devices, messaging platforms, or even on a physical robot to create natural conversations between your apps and users.  Watson Virtual Agent Quickly configure virtual agents with company information, using pre-built content and engage customers in a conversational, personalized manner, on any channel.  Watson Knowledge Studio Teach Watson to discover meaningful insights in unstructured text without writing any code. +MORE

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LiveRamp Connect

Acxiom

Onboard your data and unleash new possibilities. Data Onboarding with LiveRamp Connect brings your CRM, sales, and other customer data into the digital marketing applications and media platforms you use every day. When your data is activated for use in online marketing campaigns, so much more is possible. LiveRamp Connect anonymizes and then matches your anonymized CRM and purchase data to online devices and digital IDs through a secure, automated process that protects consumer privacy. Data segments are then distributed to your preferred marketing and media platforms for measurement, targeting, and anonymous reach, one-to-one marketing. +MORE

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Kitchology

Kitchology

Kitchology is the first company to create an integrated social cooking platform for the 160 million people dealing with special diets and the suppliers who sell to them $500B in groceries every year. It is available on the web and as free app. Consumer find a recipe of interest? Using machine learning, we substitute ingredients creating a set of better new recipes taking predicted pantry stockings into account. A recipe can be modified typically  to up 15,000 variations to accommodate diets. Consumers plan to shop? We prepopulate shopping lists, suggest additional ingredients to buy, and make product recommendations. We stay with the cook during the cooking process and use a social graph to connect them with others. Suppliers use Kitchology for access to unique analytics used for marketing and product design. They also publish content and present offers on the platform while the consumer is doing meal planning and shopping. Kitchology is big data for special diets.  +MORE

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Store Management Suite

LOC Software

Store Management Suite (SMS) is a complete set of applications, supporting single to multi-store chain environments. SMS is a client-based retail solution providing a seamless, integrated software suite that manages point of sale, back office, corporate office, warehouse and all aspects within the retail enterprise. The suite contains modules that are typically outsourced, including bank integration, customer loyalty, labor management, mobility, pay-at-the-pump, digital signage, and more. +MORE

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reach | engage

reach influence

Each of your shopper’s experiences may be unique, but you have the same goal in mind for all of them—provide an experience that will bring them back time after time and continue to spend more. [ri] has the expertise to design a custom engagement program for you to implement in your store. +MORE

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PCMS Store Systems

PCMS

PCMS has developed the VISION Twenty One Portfolio of software solutions for retail in response to the needs of our clients. With retail in mind at every stage of its development, the VISION Twenty One Portfolio can provide end-to-end solutions for retail. Combining POS, loss prevention, back office, and managed services, PCMS offers a one stop shop for retail. +MORE

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Retail Management Software

Epicor Software Corporation

Epicor Retail Suite offers specialty and general merchandise retailers, in tiers one through four, with best-of-breed Store, CRM and Enterprise solutions which enable the world’s leading retailers throughout North America and internationally—from Aeropostale and Build-A-Bear Workshop to Vitamin Shoppe—to assist in successfully managing their enterprise and delivering a seamless customer experience. Epicor Eagle provides specialty and hard goods independent retailers and regional chains, across a wide range of industries, with comprehensive end-to-end retail management software that automate processes, reduces operating costs, and delivers a superior customer experience. Retailers throughout North America, such as Ace Hardware, Team Sports, True Value, Walker Drug, and leading automotive parts chains, use Epicor point-of-sale to help drive their success. +MORE

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WalletBuilder™

Accelitec

The Accelitec WalletBuilder provides a comprehensive customer relationship platform with all the components and functions that a retailer needs today and into the future. +MORE

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Solutions for Brands

MyWebGrocer

MyWebGrocer Media: Reach consumers at the point of decision and put your brand in front of the largest digital audience 100% focused on groceries.  Marketing Solutions: Our native content and tools, weekly sales information, diverse grocery audiences, and valuable data about online grocery shopping habits is what makes us stand out. Marketing solutions help your brand stand out on grocery retailer sites, and many of these approaches can be applied across the web when you need additional reach and want to support broader shopper marketing initiatives.  Data & Insights: We help our advertisers to understand the value of reaching digitall engaged shoppers, and learn about online behavior that can inform media strategy. MWG offers a variety of studies to gauge campaign impact, provider a 360 degree view of consumer behavior.  Audience Extension: Identify preferred geographic, demographic or purcahse intent user segments, and MyWebGrocer's media optimization team will target consumers across the web to drive retailer engagement and product awareness. Leverage the full complement of MWG dynamic ads, circulars content, brand destinations and audience data & insights. Maximum reach, maximum awareness and measurable impact to in-store sales.  +MORE

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Omni-channel E-Commerce Platform

VIC

VIC's E-Commerce and Shopping Trip Planning platform brings everything together under one integrated web site so you can offer your shoppers real time access to shop your stores, manage loyalty accounts, clip digital coupons, view circulars and create shopping lists. It creates a shopping destination that is tailored to your brand, your systems and partners so you can differentiate. You can upsell, cross-sell and personalize your website with intelligent targeting and content. Your employees can fulfill online orders with live in-store fulfillment tailored to their jobs. The platform extends to stores with seamlessly integrated kiosks and digital signage for true omni-channel capabilities to drive in-store purchasing decisions. Additionally with email, text, voice and location based technologies, it delivers marketing tools to reach shoppers or let shoppers reach you no matter where they are. You can drive your own digital strategy no matter what the current and future competition is, with complete enterprise customization around your market, strengths, and marketing message. +MORE

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Overture Commerce

Orckestra

Overture Commerce was engineered for modern enterprise commerce needs, bringing to market a unique approach called Commerce OrchestrationTM. This evolution of omni-channel unifies and simplifies all online and offline Product (see Overture Product Data Management), Customer, Order and Marketing systems with your back-end ecosystem—all in one platform. Robust modules and a modern, user-friendly interface enable true omni-channel engagement with customers and one-click access for faster responses. The sleek and customizable Dashboard presents real-time data in a single, channel-agnostic view bringing hidden commerce patterns to light so you can act quickly to optimize your strategy and deliver seamless experiences across touchpoints. With Overture Commerce you can drive even the most complex global product offerings for multi-brands in multi-regions and multi-languages for any B2C, B2B, B2B2C or franchise scenario. Flexible deployment in the cloud, on-premise or hybrid for scalability and faster growth. Plus you can replatform on the same platform, protecting your investment. +MORE

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TONE

The TONE Knows, Inc. ("TONE")

TONE, in it’s most simple form, is “audio-beacon” technology. An instantaneous direct-to-device marketing & analytics technology platform, TONE uses imperceptible, embedded audio “tones” to deliver contextual content directly to mobile devices WITHOUT THE EXPENSIVE HARDWARE. We integrate the customer’s entire brand journey. +MORE

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Loyalty via Cloud and Connect

BRdata Software Solutions

Maintain a centralized customer file at BRdata Host. When a customer is added to the host customer database, it is distributed to the store in near real-time. A consolidated transaction log file allows users to track what customers are or are not buying. Generate customer mailings. POS specific promotions are entered and maintained from the BRdata Host or Store Application. Use BRdata Connect, our exciting new branded consumer app that empowers grocery retailers with technology to engage shoppers. It is hosted in the BRdata Cloud, so there is no server hardware/software to purchase and it supports both iOS and Android devices. BRdata Connect is branded to each retailer and provides shoppers up-to-date ad prices and targeted deals, a grocery list that can optionally be sent directly to the store to be picked ahead of time, recipes, a store locator, a loyalty program, push notifications, banners, an item locator, and iBeacons for in-store promotions and heat maps. Access reporting from anywhere, anytime, on any device with BRdata Cloud. +MORE

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ProLogic Loyalty Marketing Platform

ProLogic Retail Services

ProLogic offers a data-driven, full-service loyalty and digital marketing solution which enables grocers to engage their best shoppers. The platform delivers personalized discounts, points-based rewards and other offers based on a quantitative analysis of shoppers’ purchases. The platform is integrated with leading grocery POS systems, enabling quick & low-cost deployments. All transactions are processed in real time so that up-to the-minute benefits and points balances are reflected on each shopper’s receipt. The platform supports many types of programs including store-branded points, fuel rewards, continuity programs, and digital coupons. Personalized offers can be communicated across multiple platforms including email, mobile, in-lane and in-store channels. ProLogic account managers work with the retailer’s team to develop and manage the program. Quick-start, low-cost options let you launch with a basic program and expand over time. +MORE

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RateIt

RateIt Ltd.

Your customers have more choice than ever and they expect a great experience. RateIt helps you continually improve your customer experience, ensuring that you attract repeat customers who spend more and refer their friends too. We believe that at its core, great customer service is listening and then responding. This is why we exist. Consistent Experiences - Every Location. Every day. We help you consistently deliver great customer experiences by gathering NPS & customer comments via our engaging touchscreens & sending you the insights that matter.  Understanding your customers is more important than ever: 40% Customers are willing to spend more when provided with a great customer experience 5x More likely to be a loyal customer based on their customer experience compared to solely being in a loyalty program 91%Unhappy customers don't let you know about their experience. They simply leave and never come back. +MORE

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Duel

Duel

Join the Customer Advocacy Revolution  ENGAGE Engage all your customers post-purchase and reward them for creating Visual Testimonials, boosting loyalty Drive re-engagement and boost customer lifetime value Collect authentic Visual Testimonials which are human and Machine Learning moderated Curate content automatically by allowing your customers to vote on their most preferred Visual Testimonials  ACQUIRE Turn your customers into millions of digital storefronts Motivate your customers to be your sales advocates sharing their Visual Testimonials across traditional and dark social networks (Whatsapp, Messenger) Attract new customers with SKU tagged Shoppable customer testimonials Drive high value traffic to your product pages, 3 times more likely to convert Drive sales from newly referred customers, lowering your cost-per-acquisition  CONVERT Enhance product pages with authentic and informative Visual Testimonials for every single product in your online store Automatically transform standard product pages with rich and inspiring product testimonial galleries from your customers Increase traffic-to-sale conversions by up to 25% with enriched customer experience Increase browsing session time and reduce returns by providing shoppers with more visual product information to make them hit the magic ‘add to cart’ button  RETARGET Nudge shoppers over the line with highly targeted and authentic Visual Testimonial Ads and CRM tools Feature the best performing content (already curated by your customers) to nudge lost carts into purchases across email and retargeting ads Automatically update your ads with fresh visual testimonials vs. using that same studio picture over and over again Increase click-through and lower cost-per-acquisition with more engaging Visual Testimonials from real customers +MORE

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AWM SMART SHELF ®

AWM Smart Shelf

The AWM SMART SHELF ® is designed to replicate key benefits of the online experience into physical retail environments. The platform utilizes ruggedized shelf-edge displays combined with high definition optical sensors to automate intelligence into on-the-shelf inventory levels and planogram compliance, play optimal video based on shopper distance (including product pricing and information), provide insight into demographics, and allow for content triggering on detected age, gender, or ethnicity. The technologies work together to enhance operational efficiencies and to provide sales uplift and valuable data. +MORE

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CX360

CX360

CUSTOMER EXPERIENCE TRANSFORMATION  Our approach is simple… flip the traditional transformation model on its head with a low-overhead network driven business model allowing us to deliver senior CX leaders and specialists to work directly with you on this mission critical agenda, with smarter commercials.  CX STRATEGY & ROAD-MAP We can assist you to build out a strategy and business case for a new customer experience strategy or to review an existing one. This will typically include: design-thinking workshops, consumer research, stakeholder engagement, vendor assessment, business case development and marketing planning.  OMNI-CHANNEL ENABLEMENT We can conduct a rapid diagnostic and bench-marking assessment to identify critical customer experience and operational gaps. Through refining value propositions and the customer offer collaboratively across c-suite functions we drive alignment, prioritisation and results.  DATA STRATEGY What are the critical components of a sound data strategy? How do you build a single persistent profile of your customers? How do you engage with your customers in a personalised way across the entire customer journey? What data should you collect in future as well as source from external partners? How do you build & leverage a sustainable data asset that unlocks the full potential of customer data to drive marketing optimisation, media efficiency and data commercialisation opportunities?  INNOVATION We can assist you in designing programs that fuels your innovation pipeline through aligning startup collaborations, technology scouting and open innovation initiatives with current R&D, and NPD projects to accelerate CX transformation. +MORE

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Transformational Retail

Transformtional Retail Technologies, Inc.

SOLUTIONS FOR RETAILERS:  Explore our best-of-breed portfolio of innovative softwared solutions designed specifically for retailers.  Learn how we empower your transformtion from brick & mortar to digitally-enabled, shopper-centric retailing. Make Connections for Success Transformational Retail Technologies links solution providers and retailers through a sales agency-based approach with expert retail-focused sales professionals. Identifying the right technology solution providers can be a complex and time-consuming process, made more challenging by … Transformational Retail’s Comprehensive Vetting Exceptional customer satisfaction Architectural review for scalability and security Financial viability and capitalization Robust functionality Implementation capabilities Digital and cloud-readiness Strong management and team Technology Strategy Development or Validation and Prioritization > Technology Vendor Selection (RFP Process) >  Vendor Due Diligence, ROI & Deal Terms > Pre-Project Implementation Integration Planning  Minimize Risk and Secure Advantageous Terms We help retailers make better decisions by distinguishing vendor rhetoric from actual capabilities. We know the tricks of the trade and can help retailers avoid risky situations and establish better contract terms. Reach the Finish Line Successful implementation is obtained by pursuing a methodical path with advisory talent that understands the process. FOR RETAIL PROVIDERS: Expert direction for strategy creation, product positioning and go-to-market success.  Learn more aobut our Sales-as-a-Service agency-based sales approach for retail solution providers.  Sales as a Service Emerging retail technology companies quite often develop technical excellence ahead of their business development capabilities. Transformational Retail helps high-potential companies navigate this transition with professional support in the following essential areas: Create effective go-to-market strategies and plans Develop, execute successful sales techniques Develop product battle plans Establish effective partnerships and alliances Develop Software-as-a-Service or Cloud models Refine product roadmaps and solution messaging Develop competitive intelligence and differentiation Facilitate introductions with key prospective clients Evaluate new verticals or markets As a value-added intermediary, we help solution providers go to market more successfully by crafting and implementing a sales strategy rooted in deep experience in the retail technology realm. Management Advisory Technology innovators benefit from collaborative general business strategy and management support that is tuned to each company’s particular needs. Define or refine business strategies Mentor executives as advisors or board members Serve as an Interim CEO / COO Establish a U.S. presence for global providers Provide introductions to potential investors whether Angels, VCs or Private Equity Conduct due diligence on mergers or acquisitions Project Management and Governance + Application Development and Consulting = Maximizing Results for Retailers  Match with Retailers Transformational Retail Technologies links solution providers and retailers through a sales-agency-based approach with expert, retail-focused sales professionals. Successful implementation is obtained by pursuing a methodical path with advisory talent that understands and can guide the process. +MORE

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