Data analytics

Transportation Optimization - a silver bullet to solve "last mile delivery?"

Ted Matwijec, Managing Director, ACT Operations Research – Raleigh, NC.

Learn how knowing your constraints and customer demands feeds sophisticated algorithms to provide optimal routing and balance delivery vs costs   Lately I have been seeing more and more of those brand-new Amazon Prime - Mercedes panel trucks making deliveries around my neighborhood.   Also, I have even seen the USPS delivering packages on Sunday (contracted by Amazon I am sure).  What’s going on Sunday deliveries? On demand delivery with time windows specified by a customer is becoming the consumer norm.  Remember the delivery or service call by your cable TV/Internet provider saying my service guy will be there between 8 am and noon then shows up at 11:50am.  Met their promise, but ruined your whole morning wasted sitting around! Let me assure you that customer service problem can be solved and you don’t need the resources of Amazon, UPS or Fed Ex. Amazon is clearly moving into the supply chain delivery markets much to the chagrin of FED EX and UPS to take back their “last mile” deliveries of their goods and solve this problem for the customer.    The question is how can they make the most expensive part of delivery – the “last or golden mile” to a customer profitable? From our experience in these markets, simply put, Amazon, Fed Ex, UPS and other large transportation companies have the best and brightest staff of Math, Statistical Phds that constantly hone their algorithms to minimize costs and maximize the service requirements.   When profit is measured in pennies in a transportation system – (that’s why you see the UPS guys running from each delivery back to their trucks) – the solution cannot be a spreadsheet or database or even year 2000 optimization technology. It is not rocket science, well maybe sort of, but rather advanced mathematics (think Calculus) applied to route planning optimization and fleet capacity analysis.  These transportation algorithms (remember the traveling salesman problem) have generically been around for decades, however now they are totally customized, enhanced and improved enough to cover the most minutia of system requirements – by many software companies.  I read that UPS has put 10’s of millions of dollars in R&D over the years into their algorithms to update and improve optimize their KPIs – as an example! So, why now is the “last delivery mile” more complex and expensive than ever?   The short answer, the customer is demanding it and will go other places if your company cannot provide it!   We all know how poor delivery can be written up in YELP or GOOGLE about your business – a big problem in the social media world for your marketing department.   (eg. – delivered food late for a kid’s birthday party) The good news for any retail or grocery store fleet manager is that to solve the “last mile delivery” the technology today is much less expensive and available for all size of fleets and route planners The long answer is the complexity of the business rules, constraints and requirements to execute this service.   First some examples…of customer/supplier requirement I am seeing today in our markets of retail and grocery applications - Customers: Wants confirmation of a tighter availability of their grocery delivery – eg. In the next 30 minutes Desire communications via a mobile app, email or text to the customer – about the updated arrival time. Want a positive experience to tell their friends how good their deliveries are! – We all want that on demand! Grocery/Retail Stores with their own fleets, or outsourced via 3PLs - Wants a confirmation signature the groceries have been delivered and that information is sent back to the IT system in real time, with SKU information, for example – for replenishment purposes. Wants real time updates from their drivers about location, traffic and estimated delivery window to communicate back to the customer. Wants to be able to reschedule a driver in real time for a new pickup at the store/warehouse or pick-up a returned item. So, the lengthy transportation distances between warehouses to stores is a natural issue solved by logistics teams for inventory replenishment.  Now add that complex delivery network and inventory now required “on demand” from a store location or back in the warehouse for a customer that wants it delivered this afternoon – and you get to see why the “last mile” delivery starts to become complex and expensive!  From a labor, IT system connection, communication systems, loading, unloading, time window point of view, the human brain cannot possibly manage all the variables in your network – to balance cost vs services. Lot’s of moving business costs involved to serve the customer. So, from my 30  + years in the Operations Research field, I can strongly recommend an updated math model is appropriate for route planning and optimization and is the potential strategic “silver bullet” you are looking for – to support you competing in your markets!  Of-course it is not the whole answer, you have to execute a plan, change some processes and manage the fleet – the cultural processes. Question, when was the last time you asked for your route planning algorithms to be updated in your home grown business system,  TMS or ERP system, meanwhile your points of service network has changed a lot just in the last 5 years! I have seen the market share winners in the tight margin grocery or retail store business realize that the supply chain strategy to optimize delivery to their clients from source through the delivery point is accomplished by using transportation optimization.   Managing constraints like labor, fuel costs, traffic conditions, time window, texts and emails to meet that short time window and the “last mile” requires serious modeling/computational power and IT changes. The good news is that this technology is more readily available, less expensive from providers, easier to use for your staff, and has proven real cost savings – to meet or exceed your customers expectations. How much did your optimization algorithms cut your cost in your delivery system last year? Find the hidden value in your delivery system today, using math optimization, your savings should be a min. 10%+ or more in our experience to deliver on time or earlier and impress your customers! +MORE

Personalized Wellness

ScriptSave® - WellRx

As a nation we spend over $5 trillion a year to feed our bodies.1 That’s the value of food sold each year in the United States through retail and food service including nearly 38,000 supermarkets, an estimated 150,000 convenience stores, and over one million restaurants. The U.S. food industry is immense, touching every person in the nation every day. We then spend trillions more each year taking care of ourselves. The U.S. healthcare industry is massive, projected to be over $5 trillion a year by 2025 and representing an estimated 20% of the country’s GDP.2 So we have two titanic industries that touch each consumer… and yet food and healthcare are largely disconnected. Plus, with 40,000+ unique products in a typical grocery store, the choices are overwhelming to the average consumer trying to shop for foods to appease any number of nutrition-sensitive health conditions. Personalized Wellness At ScriptSave, our vision of personalized wellness aligns managed care organizations, healthcare providers, employers, food manufacturers and retailers to improve and maintain the wellness of each individual. The power of the personalized wellness vision lies in the economic benefits provided to each member of this ecosystem. The personalized wellness food-health supply chain begins with the individual consumer, an understanding of his or her health condition, and food products beneficial to that condition. As the source of food, retailers become, in a sense, an extension of personalized healthcare, and a trusted partner in wellness for each individual. What better loyalty for a retailer than helping customers live healthier lives? Public Health Implications The implications from a public health perspective are enormous. 70% of Americans are on at least one prescription drug and 60% of the U.S. population is dealing with at least one chronic health condition. Our aim is to evaluate food products based on their nutritional attributes and provide insight to possible grocery alternatives that are more favorably aligned with each shopper’s personal health and wellness goals.  Our vision is no less ambitious than to improve health outcomes for millions of individuals. ScriptSave is mobilizing key participants to realize the Personalized Wellness vision. Purchase validation of beneficial products creates a powerful feedback loop Improves future recommendations Powers performance-based incentives provided by managed care organizations Helps providers drive improved outcomes Provides brand manufacturers powerful insight to shopper needs  The Rise of Artificial Intelligence It is only recently that artificial intelligence data and technologies are available to personalize, at a product level, food recommendations that are beneficial to each individual. Deconstructing nutrition information to countless data attributes enables powerful linkage between health conditions and the hundreds of thousands of food products available across the United States. What makes it all work is the ability to convey personalized food guidance to the individual via the smartphone in their hand while in the store aisle. “Food is the area consumers really want to deal with the most,” states Jane Sarasohn-Kahn, health economist for Think Health. “Nobody really wants to take medicine. People would rather project-manage health through food as prescription.”3 A recent meeting with a physician group highlighted the shortcomings of efforts to date as doctors explained patients forget nearly everything within 24 hours of leaving the office. Perhaps what is most powerful about the personalized wellness vision is that everyone across the food-healthcare supply chain benefits from improved health outcomes and quality of life for the individual. Retailers gain stronger customer relationships as they come to be viewed as true partners in wellness, and consumer goods brand manufacturers have a path to redemption from the processed foods abyss. 1 “U.S. Food Retail Industry - Statistics & Facts”, Statista, www.statista.com/topics/1660/food-retail/ 2 Mark Hagland, “Medicare Actuaries: U.S. Healthcare Spending to Soar to $5.631 Trillion and 20.1 Percent of GDP in 2025”, www.healthcare-informatics.com, (July 18, 2016) 3 Drug Store News, Future Trends: Self care, wellness shift to drive innovation in new, emerging health segments, www.drugstorenews.com, (August 18, 2017) +MORE

Timing is everything and ‘your newest team member’ is right on time!

Lan Nguyen, Marketing Manager, Bossa Nova Robotics

With AI and data from your newest team member, retail work has never been easier. Bossa Nova, a leader in creating autonomous service robots for the global retail industry, tracks inventory plus store and shelf conditions in real-time. Its solution delivers data with speed and accuracy. By reducing inventory time, Bossa Nova is able to provide real-time data for stock levels with improved accuracy. So how does this translate to a financial gain for retailers? First, by automating mundane tasks, employees are happy and happy employees make a happier retail environment. You might wonder how many hours are spent on mundane tasks such as inventory audits.  There are 30,098 items in the average grocery store. A typical Target store has around 80,000 SKUs and a Walmart supercenter sells up to 120,000 items. It takes about 20 human hours to audit 10,000 products. Following this logic, an average grocery store would require over 60 hours per store,  160 hours per store for Target, and a whopping 240 hours auditing shelves at a Walmart Supercenter. It’s easy to see how grocery stores following the recommended minimum quarterly inventory schedule forfeit a high proportion of human working hours to this task. For those that audit monthly, the labor costs are even more tremendous.   Bossa Nova helps retailers automate these inventory audits and monitor shelf-conditions in parallel, scanning an 80 linear foot aisle in 90 seconds with 98% accuracy. Through automation, employee focus can be shifted to more action oriented, customer-centric tasks, while the Bossa Nova robot detects anomalies in shelf conditions, covering everything from addressing out of stock and misplaced items, to pricing, and more. This shift in employee focus to the customer directly translates to higher shopper satisfaction and increased loyalty. It is estimated that out of stocks cost retailers over $129 billion in lost sales in North America - a loss of -4% of revenue annually. (the cumulative worldwide cost of out-of-stocks for retailers has now reached over $984b) A study conducted by MIT Supply Chain Management Research determined that 78% of products that are not on the shelves (i.e out of stocks) are actually on-hand. Given this, a majority of out of stock issues can likely be resolved in-store. Inventory replenishment is critical to success, and those tasks need to occur at store level. Having the right products in the right place when consumers are looking for them (both online and in-store) allows sales to escalate and deliver a sales velocity that makes the most effective use of each square foot of space. Bossa Nova is committed to maximizing this efficiency by gathing  reliable, real-time data that delivers task oriented, actionable items. Efficient inventory control improves speed to shelf by alerting store-level associates of inventory on hand, as well as buying desks / suppliers of true OOS situations. Through computer vision implementation, retailers can accurately assess, and more importantly, address in-store conditions in real-time, across all locations. Real-time accuracy is not only important to retailers, but it is also important to your shoppers. By having accurate inventory, confidence thresholds for item availability can be increased for both in-store and online shopper inventory inquiries. In fact, 81% of shoppers do research online before visiting a physical store for what they want to buy, yet only 27% of retail sites provide store level inventory. When the robot “wheels” into your stores, you will be saving intensive labor hours and improving your store conditions with unmatched accuracy. Bossa Nova has the credibility and experience to help retail operations realize the return on investment and successfully integrate with existing platforms and systems. There are two popular sayings that really affect your bottom line: “Timing is everything”, and “Time is money”, and in business, money really is everything. While many technology companies are still working to surmount the bell learning curve of applied technology, Bossa Nova is equipped with extensive retail experience and has been trusted by operations and IT professions to successfully integrate and lead this huge step in retail automation. With accurate inventory management, you can increase your revenue potential and more accurately can forecast the future. +MORE

Discovering the Holy Grail of Retail: Online-Offline Convergence

Sena Zorlu, Instapio

Over the past years, retailers have been investing into digital transformation, creating online stores and making their brick and mortar locations smarter. On the startup side, there has been a massive growth of retail technology companies in multiple areas to improve operations, cut costs and bring in more customers. There’s no Magical Solution Today there are multiple solutions that claim online and offline convergence. These are mainly: Data Management Platforms that will tie online and mobile identities to retailer’s offline data (CRM, POS, Loyalty) to provide historical view. Mobile Attribution and Retargeting platforms that will understand when mobile users are in your stores and retarget them with timely and relevant information. iBeacons that will help you communicate with your app users in granular proximity. Guest WiFi that requires social login or email that can be tied to your CRM. It is very confusing for retailers to understand what solution to invest in when the common value proposition is the same: we will bring you the holy grail; we will connect online with offline. However, the main problem with all these technologies is that they are lab technologies. They work perfectly in controlled environments where every condition is met. Well if all your customers download your mobile application and they turn on their bluetooth and they open the application and they stand next to this sensor than the technology works. Retailers are promised an amazing connected world where they have full control of their customers yet when these solutions are installed, the results don’t come near what was promised. This is why there are so many POC’s but so little mass deployments of technologies. Retailers need to understand that today, technologies that promise to connect them to customers are still in preliminary stages of growth. This is because there are pre-conditions for these technologies to work and consumers rarely act the way we aspire them to.  The costs and efforts associated with having every customer download and not delete a mobile application are astronomical. Even when you bear the costs, app store discoverability is really difficult and consumers are app tired, looking for a reason to delete an app. When a technology is not adopted by the masses, your results will be skewed because of the small usage base. Any A/B testing or campaign on a small sample size will lead for wrong strategy. Another blocker with mobile technologies is the device manufacturers themselves. Mobile based technologies use sensors and features within the mobile phone which puts the retail industry at the mercy of the manufacturers. So when a manufacturer decides to turn off location collection from mobile applications, your investment into mobile attribution may sink overnight. Which retail technologies will win? To be able to understand what is going on in the store environment, retailers need better data generation than what exists today. In order to take real time responsive action the way ecommerce sites can do, retailers need access to real time, contextual data that can speak with existing systems they have. Mobile apps do not fill the void of collecting this data. Meaningful information can only be collected with sensory technologies that will passively collect data from a large sample. The first result of this trend has been in-store analytics. In-store analytics has presented a better picture of what is going on in the store and help understand the funnel that leads to purchases. The next wave of technology is to improve what we can do with this sensory data. Historical analytics is nice to have but will not magically save retailers. The next wave of retail technology will come as software layer that sits on top of sensory information and will affect all operations from merchandising, real time campaigns, personalization, staffing and everything else. So what can retailers do today? One thing we know for sure is that consumer behavior is rapidly changing and brick and mortar retailers must adapt to the changes demanded by customers. Retailers must be educating themselves with new technologies and changing consumer behavior. Big box stores have built lab environments to test new technologies, the easiest thing smaller retailers can do is to dedicate one store, preferably near their headquarters as their lab environment. They can be open to testing new technologies rapidly and choose best startups that can act with a real store rather than doing a fancy presentation or a demo. Retailers need to be in the conversation of emerging technologies. There are many technology startups like us who are working for the core problems that retailers are facing today. Whatever the retailer’s size may be, a lot of startups will be open to testing and working with them to solve specific industry problems. Small and medium sized retailers can become more innovative by becoming part of the solution. Building internal teams, dedicating test stores, working intimately with startups, having leadership teams advise retail tech startups are just some of the things retailers can start with that won’t require significant budgets. What we are working on At Instapio, we have been working on unifying different identities customers have to paint a clear picture of what is happening in the store and bring aggregated insight to help retailers. Our goal from the first day was to bring the automagical aspects of online to the physical world. It’s a big challenge and there is no one shot solution to create it. It requires collecting and merging of data from multiple assets, unifying different identities, making all the data talk in the same language and delivering it to the retailer in a format that can be used. This is why we are building an ecosystem around bringing all this sensory information together and make it available to talk to management systems in real time. We are working closely with the Advancing Retail platform, very excited to learn and help solve brick and mortar business challenges. +MORE

ScriptSave® WellRx

Medical Security Card Company LLC.

Discount Rx Card & Prescription Price Comparison Cost and inconvenience are the biggest reasons people don't take their prescribed medicines. ScriptSave WellRx wants to remedy that and help people enjoy better health. Start saving on your family's prescription medicines! Search for savings on prescription medicines and compare prices at pharmacies near you. With the ScriptSave® WellRx mobile app, you can find the prescription medicines your family needs at the savings you love. ScriptSave WellRx is the trusted resource that makes prescription medicines more affordable and easier to manage because ScriptSave WellRx cares about helping people stay healthy. ScriptSave WellRx is free to join. And, we're accepted nationwide at more than 62,000 pharmacies. It's easy to start saving on prescription medicines for your entire household – even pets! Simply download the ScriptSave WellRx prescription discount app to your iPhone or Android Phone, enter a drug name, and compare prices. You can open the app any time, anywhere to search for the best discount at pharmacies near you. Simply show your printed or digital prescription discount card when you go to pick up your prescription and enjoy the best possible deals on your medications. +MORE

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AI Powered Promotion Optimization

CART

Artificial intelligence (A.I.) is tailor-made for high SKU count, high transaction frequency supermarket retail. The insight and recommendations that A.I. provides can help retailers drive significant top line sales gains without increased promotional cost. In the high- volume, low-margin supermarket industry, where even slight improvements can deliver considerable increases to bottom line profitability A.I.-powered promotion optimization is nothing short of transformative. +MORE

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Grab and Go Automated Commerce

Accel Robotics

We are building a ‘Grab and Go’ vision-based automated shopping system. Think about this like an Amazon Go solution for everyone else. +MORE

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fract™

Fract

We provide actionable prescriptive geospatial intelligence to businesses and help them make all the right choices based on their data.  Fract is inspired by fractals – countless geometric figures that have the exact same characteristics as the whole. Fractals can be found everywhere in nature – snowflakes, clouds and even our own hearts – and are used to describe various complex, recurring natural events like crystal growth and galaxy formation. We predict and help businesses to maximize their potential based on the tiny patterns found inside the data. We believe in continuous data analysis and uncovering patterns to make use of the infinite amounts of data that increases every single hour, of every single day. +MORE

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Grocery is Going Digital. The Time is Now.

CART

Online grocery sales are growing fast. A recent report released by FMI and The Nielsen Company states that 23% of U.S. households purchased groceries online in 2016, up from 19% in 2014, and representing an estimated 4.3% of U.S. consumer retail food and beverage spending. The report goes on to state that as many as 70% of U.S. consumers will be buying groceries online by 2025, spending more than $100 billion, an estimated 20% of consumer food and beverage spending.1 Grocery is going digital far faster than many predicted and the time is now for traditional retailers to stake their claim. +MORE

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Automation and Personalization of the Retail Store

Instapio Inc.

Instapio allows chain retailers to gain control of their business and automate customer experience standards. By using Instapio, retailers create seamless and intuitive locations that are responsive to the presence and habits of their customers.  The solution will operate as a decision making engine for each store and across the chain to measure millions of data points in real time, make decisions based on business priorities and optimize operations. Imagine a super store manager that oversees the everyday operations of all stores. +MORE

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DART Displays

DART Displays

DART Displays offers a way to transform the in-store shopping experience to one that is digital and dynamic, with reporting and analytics that lead to big insights about what moves your shopper to purchase.     By leveraging DART Displays structures (both permanent and flexible) you can and will create a best in class approach for enhancing the brand experience in-store.  +MORE

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Smart Gammified Customer Feedback Surveys and Analytics

Wyzerr

Wyzerr builds artificial intelligence software for data collection and analytics that look and feel like games. The basis of Wyzerr’s platform is making it as fun, fast, and easy as possible for consumers to provide actionable feedback data, and business stakeholders to understand and use that data to make decisions in real-time. Wyzerr’s ‘Smartforms’ can capture 25 questions in under 60 seconds. Our secret sauce is the machine learning algorithms infused within the platform. Wyzerr smartforms processes feedback in real-time like a human being would, rapidly digesting the information and asking new questions as a human would in a real dialogue. It allows brands to truly understand who their customers really are. What they like, don’t like, what makes them sad, mad, and happy…all in real-time. This machine learning capability makes it possible for every customer to receive a unique feedback questionnaire. There’s no such thing as one-survey-fits-all at Wyzerr.  The data is analyzed in real-time to produce actionable insight around the clock. Instead of complex graphs and pie charts, our insight-based dashboard outputs data on a GPA scale, assigning grades (A, B, C, D, and F) for different key performance indicators. Similar to how progress reports in school advise students on what they should do to improve their grades, Wyzerr's AI component advises business stakeholders what they can do to improve their customer experience. Overtime, and with more feedback data, Wyzerr can also recommend new products and services to be developed, suggest improvements to existing products, identify new trends and upsell opportunities, and advise on the types of market messages to run. It’s essentially a technology to use customers’ feedback to support operational decisions. We offer data science in a box. +MORE

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Artificial Intelligence Product, Price & Assortment Optimization

Daisy Intelligence Corporation

Use the power of A.I. to make the optimal choices clear. Measuring grocery and retail data is a highly complex and tedious task. The changing and dynamic relationships between your products and customers in addition to the effects of pricing and promotions make understanding and leveraging all this data humanly impossible. Daisy does what humans can’t. Using our focused artificial intelligence (A.I.) and proprietary mathematic solutions Daisy turns impossible big data problems into actionable decisions. We analyze very large quantities of our clients’ transaction and operational data in order to provide weekly promotional, price, and forecasting recommendations which our clients can use to grow total sales basket size, improve margins, and delight customers. Daisy provides more than tools and dashboards, instead Daisy provides you with actionable insights that are proven to help you make more profitable decisions and compete in the new world of retail. Daisy turns your underleveraged data into your most profitable asset and source of competitive advantage.  Why Daisy? Outputs are specific, actionable recommendations to core merchandising decisions – not charts or tools A.I. is self-learning and adaptive -perfect for the dynamic world of retail Outputs are optimized to bottom-line/top line performance No hardware/software to install – up and running in 30-60 days Without a doubt, Daisy has driven a meaningful lift in basket size and trips without any additional margin cost – Scott Little, CFO Earth Fare Read the case study with Earth Fare here to find out more! http://www.advancingretail.org/resources/AI-Powered-Promotion-Optimization +MORE

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Crowdsourced Picking&Delivery for eCommerce

ReadyCart.co

(2)

Crowdsourced Picking&Delivery Technology for retailer's eCommerce solution - laser focused around maximizing customer satisfaction and retailer profitability. ReadyCart Crowdsourced Picking&Delivery Technology Crowdsourced network build and eCommerce integration Retailer specific training collaboration and creation Network onboarding and ecosystem to handle training, scheduling, payment etc. Crowdsourced Picking&Delivery Technology  Picking&Delivery App Delivery Analytics Portal +MORE

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Robots for Retailers

Bossa Nova Robotics

It is estimated that out-of-stocks account for -4% loss in revenue, not to mention the possible long-term effects of losing loyal shoppers. Great shelving conditions can lead to great shopping experiences. Bossa Nova is the leading developer of robots designed to provide real-time inventory data for the global retail industry. Our retail service robot autonomously tracks inventory and the true state of in-store conditions to seamlessly deliver actionable tasks benefiting retailers through efficiencies and accuracy.   Ensure implementation and maximize operational efficiencies by relying on the retail experience and expertise of Bossa Nova. Our trusted team makes it work for all retailers - helping them turn real-time data into actionable tasks and insights.  Real-Time, Accurate Inventory Data Product Availablity with Efficient/Actionable/Timely Replenishment Real-time Corrective Actions to Remedy Merchandising, Pricing and Promotion Compliance  +MORE

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My Cloud Grocer Solution Guide

CART

My Cloud Grocer provides a retailer-branded online shopping solution to supermarket retailers. The online shopping site is responsive (will display properly on desktop, smartphone, and tablet screens) and features fast load times and payment functionality using token technology surpassing PCI compliance. My Cloud Grocer provides the retailer with support for picking, managing, and delivering orders. The company’s retail clients have experienced increased overall sales, due to reduced scatter... +MORE

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Darius™ for Retail

Darius Technologies

Darius for Retail is a fully integrated, cloud based shopper engagement platform. Darius delivers proven and measurable return on investment, by allowing retailers to put their shoppers at the center of everything and making it easy to engage and influence them pre-store, in-store, and post-store. Darius allows retailers to design, manage, develop and, measure interactions with their customers throughout the entire shopper journey.  The ‘tech’ bit: Darius™ is a modular ‘ecosystem’ retail technology platform that is designed to integrate and allow interaction with any existing retail systems and solutions such as Beacons, WiFi, dynamic shelf illumination, or e-coupons, and so on, to make continuous engagement with shoppers possible, wherever they are on the path to purchase. The customer experience bit: Darius™ allows retailers to put their shoppers at the center of everything by making it easy to engage and influence them pre-store, in-store, and post-store. The business bit: Darius™ delivers proven and measurable return on investment. That means more shoppers in-store, more often. It means attracting new and hard to engage shopper types. And it means bigger baskets and the increased spends that comes with that. It makes marketing budgets and, where they may already exist, retail tech investments work so much harder. +MORE

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Swift Access

Swift IQ

Swift Access helps to unify data sources and make them accessible on-demand. Process millions of records in milliseconds to facilitate real-time decisioning and individualized marketing to take your customer experience to the next level. Big Data Storage: Harness big data and make any dataset accessible in milliseconds on-demand, even for hundreds of millions of records. We ensure high availability regardless of data size, concurrent users and demand velocity. Data Import: Upload and sync data efficiently from one or many sources via CSV, XML or our REST API. Omni-Channel: Deliver content anywhere with consistency from a single backend. Security: Data is encrypted and stored in highly secure data centers. Developer Tools: Start building apps in minutes with an interactive developer portal, sandbox, sample code in many languages and starter applications. Analytics: We store and index your usage data so you can understand how data is consumed across any channel, user, or device. On-Demand Access: Access data on-demand from any digital device via hypermedia REST APIs capable of transmitting JSON, XML, HTML [and more]. Auto Scaling: We auto allocate and optimize servers and scaling so you can focus entirely on building user experiences. Pay for usage, not peak capacity. User Management: Add any number of user internal or external users or developer using secure OAuth2.0 authentication. Global Reach: Benefit from high-speed data delivery across a high replication global content delivery network with a dedicated cache. +MORE

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Gauging the Impact of Display and Brand Messaging on the Cereal Category

RetailNext Learning Labs, RetailNext, RockTenn Merchandising Displays, & CART

The goal of this project was to determine whether or not in-line display fixturing and messaging increased brand and category sales and drives acceptable ROI.     +MORE

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Balance Innovations Suite of Solutions

Balance Innovations

(1)

Balance Innovations offers the only retail software platform that connects all points of your currency operations,  lowering the cost of accepting cash and increasing efficiency at all levels of the organization. It provides multi‐ layer security and effortless integration of all your devices and systems to give you an immediate, complete view  of your entire enterprise.  This comprehensive visibility enables you to understand what’s happening across your entire organization without tapping into multiple systems or reports. It puts all the information you need right in front of you –  customized to thresholds you choose – so you can be proactive in addressing issues before they become problems.   +MORE

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GoSpotCheck

GoSpotCheck

GoSpotCheck is mobile form and execution management software that enables team leaders to improve workforce operations. Organizations can assign tasks, analyze real-time reporting, and drive action to accomplish critical goals and objectives. +MORE

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Customer Demographics Analysis

DoorStat

DoorStat sets up proprietary sensors at pedestrian doorways or points of interest where the technology automatically analyzes foot traffic & associated demographic info for attendees through video-based, proprietary software. The software, working in real-time, will collect, analyze, and report on customer demographic information, including the gender, age, ethnicity, and mood of each customer. Because customers are passively analyzed, DoorStat collects information on more customers than would be possible through surveys, other forms of technology, or high-overhead initiatives. DoorStat data helps retailers improve customer experience, optimize staffing/operations, validate marketing efforts, identify customer/product correlations, & predict future behavior. Example Insight: between 1-4pm on June 1, location xyz had 523 customers, of which 311 were female; of those females, 36.72% were between 35-44 years old; within that age demographic, 29% were Hispanic. +MORE

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BEFORE! Predictive Analytics

ACT Operations Research

1) Predict demand down to store and SKU level 2) Predict promotional campaign affect in the store, transportation and warehouse operations 3) Buy optimal quantities 4) Manage the risk associated with stock outs vs promotional campaigns and waste 5) considers assortment constraints and category efficiency 6) simulate store queuing for capacity analysis purposes and cost reduction purposes.  REVENUE, SALES & PROMOTION Revenue management and price optimization is a core-activity in any market oriented company operating in different industries (Retails, Fast Fashion, Chain Store, Car Rentals, Web Business, etc.). The goal of our suite is to provide, to the revenue managers, advanced analytics, using a unique combination and integration of predictive, optimization and simulation models. While the analytics tools are complex the results are always presented in an intuitive way. The core products included in the Revenue, Sale, Price & Promotion (RSP&P) suite are: Dynamic Price Optimizer (DPO), the multi-paradigm predictive paltform - Before! Predictive Analytics with Before! Sales Campaign -, the customers and market profiling analytics (CMP), the promotion optimization and what-if analysis platform - Before! Promo.  Before! Sales Campaign Before! Sales Campaign software addresses the needs of industries where the products and the merchandise assortments, have a fast renewal  dynamics, even during the same season, like the case of fashion and  fast-fashion channels, electronics or several web-business  Before! Promo Before!Promo, is a complete multi-paradigm analytical tool by ACTOR, developed for scaling enterprise companies. In the current competitive scenario the consumers pay high attention to the promotions, on the other hand promotions exposed retailers and vendors to higher risks in terms of image, in case of stock-out or costs in case of over-stock. When products are fresh-food or fast fashion for example, the risks become even higher.  Before! Predictive Analytics  Before! Predictive Analytics or simply Before!, is a complete multi-paradigm demand forecasting platform by ACTOR, developed for scaling enterprise companies. Before! provides you the capability to forecast the demand while gaining control of the related organization processes such as; planning, procurement, inventory optimization, store replenishments, etc..  Dynamic Price Optimization  Dynamic Price Optimization (DPO) is a capacity and revenue management software based on sophisticated analytical algorithms. It permits users to optimize the prices of products, assets and commodities over the time based on the expected demand, the competitor’s prices and other key-information like, for example, price elasticity.   +MORE

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Personalization and Relevancy Can Be a Game Changer for Independents

David Kiehle, Senior Vice President and General Manager, Smart.Market

Independent grocers are increasingly aware of the impact of industry disruption. These retailers are facing a new landscape marked by emerging technologies, quickly changing consumer behaviors, and a wide range of traditional and nontraditional competitors building scale through acquisitions and organic growth. This new environment creates challenges across the independents’ business, and a case in point is in marketing. Independents and their wholesalers are often lacking in resources and expertise. They typically don’t have big marketing budgets. Many don’t operate loyalty marketing programs. Most are without the teams of data analysts more typical of bigger chains. Some are still tied to weekly circulars that deliver the same offers across an entire market to an eroding base of newspaper subscribers. How can independent retailers compete in this new environment with effective marketing resources and strategies? Independents are expert at being relevant for their individual customer bases. However, increasingly they need to be on-target not just for their market as a whole, but for each household and each customer in that market. This requires a more sophisticated personalized approach to coupons and other offers, supported by technology. Independents often don’t know the best ways to get started down that path. There are numerous methods to embracing personalized marketing, some effective, some not so effective. These employ a range of platforms, from digital to print. Independents need to ensure that a personalization strategy is really personal. That means it needs to be targeted to individual households and customers, rather than being merely a segmentation approach that addresses large groups of shoppers. One of the most effective and cost-efficient personalization strategies is leveraging direct mail, a seemingly mature form of retail marketing, that can be transformed through data-driven personalization techniques to drive profits and traffic. Recent research from the Data & Marketing Association (DMA) shows personalized direct mail campaigns can increase ROI from three to 10 times compared to traditional strategies. Ironically, personalizing direct mail often results in a hybrid approach between print and digital. It’s actually digitally-driven print marketing. This approach leverages the best of print and digital through a state-of-the-art process called personalized variable direct mail. It not only outperforms traditional campaigns, but consistently outpaces online digital efforts as well. The result can be a game changer for independent grocers. Here are five ways this kind of personalization can transform marketing for independents. 1-Accelerate Response Rates: Personalized variable direct mail can deliver double-digit response rates consistently, which is markedly higher than traditional direct mail. 2-Capture Performance Analytics: A personalized data-driven program should be able to provide back-end analytics to measure scores of events across a marketing calendar. Ideally a retailer should be able to leverage a database to match consumer purchasing habits back to the individual household level for each store location. This enables the retailer to learn more about its current customers by location and identify others that have similar characteristics and behaviors. 3-Blunt Competitor Strategies: Personalized variable direct mail can be effective in battling a range of competitors, from big chains to hard discounters. Making use of this strategy can help to neutralize new market entries by competitors while at the same time rewarding valued repeat shoppers. 4-Redefine Trade Areas: This personalized approach helps to establish and grow a primary trade area. It’s common to achieve material increases in unique shoppers with each campaign. 5-Engage with Customers: The point of a personalized program is to connect directly with individual customers and households to boost basket sizes. It’s also geared to supporting new customer acquisition by understanding the similarities your core shoppers have with those who are not currently your customers. Marketing pieces can be customized for a wide range of demographics and other attributes to boost performance. This strategy can be particularly effective in gaining the loyalty of millennial shoppers, who are famously resistant to brand loyalty. +MORE

3 Types of Retail Execution Data: What They Are, and Why They Matter

Mat Brogie, Part of founding team and CEO of Repsly, Inc.

In today’s fiercely competitive market, retailers are taxed with the responsibility of making sure their in-store presence gives them an edge over their e-commerce counterparts. Effective retail execution is absolutely essential to keeping store sales afloat, seeing as over half of purchase decisions are made within brick-and-mortar walls. High-performing organizations incorporate three distinct data types into their retail execution strategy to keep store sales high and competitors at bay. Here we’ll discuss what those data types are, and how retailers and suppliers converge to best utilize them. Activity Data Activity data refers to the measure of outputs from brand representatives or store personnel. This encompassses metrics such as “visit frequency” or “number of shelf resets completed.”  These metrics have the power to reveal how team members are spending their time in-store. For example, retailers can rest assured that brand representatives are upholding their commitments by monitoring how often they visit the store and how much time is spent there. This data also proves useful in devising better schedules for employees based on how and when they interact with brand reps. Managers from either party (retailer or supplier) can more easily identify top performers by comparing activity data to sales lifts. What’s more, transparency around this data promotes accountability for whichever party is responsible for various retail execution tasks.  Activity data sets the stage for what’s going on within the confines of a store, but it can’t paint the whole picture. The real value comes from analyzing it against observational and sales data.  Observational Data Observational data includes qualitative data points that tell the story of what’s actually happening inside the store. Examples of this data type include notes on brand presence, photos of the shelf, or information on merchandising activities. This data tells the story of what’s actually happening at the store level, and has several practical uses. Some include: Sharing photos to prove compliance with a display or promotion Monitoring photos and other data points pertaining to shelf presence in order to flag stockouts more quickly and keep track of damages that might become returns Brands building trust with a retailer by sharing competitive intelligence from other stores through photos and questionnaires (i.e. “What does the inside of their store look like?”, “Who is shopping in it?”, etc.) Recording information about foot traffic and customer sentiment during a promotion or demo event  Observational data is able to reveal key insights about in-store presence at a very granular level of detail. However it becomes even more powerful when used in conjunction with sales data. Sales Data Sales data is simply the sales generated over a specified time period. Perhaps the most straightforward of the three data types, it’s still extremely telling. What’s interesting to retailers is how the other two data types (observational and activity) are able to push the needle on sales. Both retailers and brand suppliers can benefit from comparing historical sales data to improve forecasting, especially around the holiday season. When combined with activity and observational data, sales data reveals whether or not a promotion is effective or if a display is being properly set up. Similarly, steady sales followed by a steep drop-off could signify a stockout or the consumer switching to a competitor. Taking a look at sales and observational data can also convey where cross-merchandising is present to help retailers and brands make decisions about where else to stock complimentary SKUs. A close analysis of sales data can uncover a cannibalization that’s hurting other SKUs in a set. Conversely, brands can showcase which SKUs or promotions are the biggest sales drivers for retailers.  Putting It All Together A sizable 25% of in-store sales are lost to poor retail execution. When used either separately or in conjunction, three types of retail execution data are a retailer’s secret weapon to winning over consumers. Forward-thinking organizations understand this reality, and apply the three types of data as part of a virtuous cycle of insights, planning, and action at retail. +MORE

CART Weekly Report 3/28/19

CART, Advancing Retail

"PRESCRIBING" FRUITS AND VEGGIES WOULD SAVE $100 BILLION IN MEDICAL COSTS | Fast Company Gary's Take: The massive food and healthcare industries are converging, driven by healthcare costs, widespread chronic conditions, the growing understanding that food is medicine, and all enabled by technology. Read about iRetail comes to Healthcare in my latest book, Retail in the Age of 'I' available on Amazon. 50,000 WAREHOUSES TO USE 4 MILLION ROBOTS BY 2025, SAYS REPORT | Robotics and Automation News Gary's Take: Automation is exploding across distribution centers as more than 4 million robots are projected to be deployed in 50,000 warehouses by 2025. That's more than a 10x increase from the 4,000 warehouses using automation in 2018. The growth of eCommerce is driving more automation as companies are focused on efficiency and accuracy in order fulfillment. At the core of the rapid increase in robotics across the supply chain are growing capabilities enabled by AI. To stay competitive, retailers and wholesalers must look to the use of automation, both in existing distribution centers and new warehouses. This trend creates big opportunity for retailers to redirect resources into customer-facing roles to improve service and customer-focus. WILL RETAILERS BE READY WHEN AR ADOPTION TAKES HOLD? | RetailWire  Sterling's Take: AR or VR (or any technology) is not the answer. It should be the result of finding better ways to deliver more value to the consumer. As we’re able to create meaningful experiences that use AR/VR, something like 65% of shoppers expect it will change the way they shop, so they’re ready and willing to engage. ARE AMAZON'S PRIVATE LABELS FALLING SHORT OR JUST GETTING STARTED | RetailWire Sterling's Take: The key that Amazon has is that they've built into their culture the ability to learn, adjust and change. Even with limited success, I'm sure they're not only capturing all the data, but understanding exactly what is happening and why for their next iteration. Instead of worrying, other retailers and brands can focus their efforts on developing their people and their cultures to continually learn how to deliver increased value to the shopper. FEATURED BLOG OF THE WEEK: IT'S INDEPENDENT RETAILERS WHO ARE BETTER POISED TO TAKE ADVANTAGE OF TECHNOLOGY, Guest blog by Chris Cialone, Director of U.S. Sales Operations, Wonder Rewards​ HAPPENINGS CALL FOR PRESENTERS FOR VR/AR ASSOCIATION RETAIL & eCOMMERCE MAY WEBINAR DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event Apply to present at Retail Tomorrow Labs: Boston Immersion Event on July 17-18 SPRING 2019 RETAIL INNOVATION PITCH EVENT, hosted virtually on May 23, 2019 ​Get on the Inside - CART Community FOR RETAILERS>>  FOR SOLUTIONS>> Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. +MORE

CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

CART Weekly Report 3/7/19

CART, Advancing Retail

AMAZON PLANNING TO OPEN DOZENS OF GROCERY STORES, WSJ REPORTS | BLOOMBERG Gary's Take: While supermarket retailers are focused on the shift online, Amazon represents a much more significant threat as it is poised to disrupt the very business model that drives US supermarket retail. And on top of that, Amazon is deftly bringing the pieces together as the food industry and healthcare converge. This and more is discussed in my latest book "Retail in the Age of I". AMAZON TO LAUNCH NEW GROCERY BUSINESS | WSJ Gary's Take: Amazon represents a threat to traditional supermarket retail far beyond the move online. Amazon is poised to truly disrupt the business model that all but a few grocery retailers rely on to power sales and profits. My latest book, "Retail in the Age of 'I'" (available on Amazon - where else?) explores this threat and more.  A New Podcast about “Technology, Innovation, and the Independent Retailer” | Retail Tomorrow with host Kevin Coupe From the floor of the National Grocers Association (NGA) Show in San Diego, “Retail Tomorrow” host Kevin Coupe engages with a power panel of retailers and experts in a discussion of the unique technology challenges and opportunities facing independent retailers, which often are without the resources available to larger competitors, but that often have the cultural flexibility to experiment and innovate. Lauren Johnson, CEO/President, Newport Avenue Markets, Bend, Oregon. Lisa Mangino Swanson, Communications Director, Hugo's Family Marketplace, Grand Forks, North Dakota. Sterling Hawkins, Co-founder, Center for Advancing Retail & Technology (CART). Tom Furphy, CEO/Managing Director, Consumer Equity Partners. Glen Terbeek, the retired force behind Anderson Consulting’s Smart Store initiative (who brings uncommon sense and historical perspective to the conversation).   NEW BOOK! Retail in the Age of ‘I’ - A New World View for the Retail Industry | by Gary Hawkins now available on Amazon   Suggested Reading:  GIVING INDEPENDENT GROCERS AN ECOMMERCE BOOST By Jim Dudlicek, Progressive Grocer  ARE ROBOTS COMPETING FOR YOUR JOB? | The New Yorker   Featured Blog of the Week:  TRANSPORTATION OPTIMIZATION - A SILVER BULLET TO SOLVE "LAST MILE DELIVERY?"   Guest blog by Ted Matwijec, Managing Director, ACT Operations Research - Raleigh, NC  Learn how knowing your constraints and customer demands feeds sophisticated algorithms to provide optimal routing and balance delivery vs costs...  >>LEARN MORE   INFLUENCER MARKETING AND STORY-TELLING IN RETAIL - Los Angeles Immersion Event - March 19-21 The fifth Retail Tomorrow Immersion will take us to LA and put you in the middle of the latest thinking in storytelling, “influencing” in its many forms, and how both are impacting retailers and brands. We’ll do a deep dive on this subject at Google and YouTube’s glittering new campus at the historic former Howard Hughes airfield.  Event details RETAIL TOMORROW LABS: Los Angeles - Apply to Present  We help incubate ideas, concepts, products, services and other solutions with our community of retailers, brands, suppliers, innovators and other thought leaders to improve the overall shopping experience for the consumer.  Join us for the Retail Tomorrow LA Lab* during the Retail Tomorrow Los Angeles Event on March 21st. We're bringing together a highly exclusive group of 40+ retailers and brands. You'll have 10-15 minutes to present 1 on 1.  *fees apply   DON'T DELAY!! APPLICATIONS CLOSE MARCH 11 FOR THE SPRING 2019 RETAIL INNOVATION PITCH EVENT +MORE

It’s Independent Retailers Who Are Better Poised to Take Advantage of Technology


Chris Cialone, Wonder Rewards, Director of U.S. Sales Operations

Usually it’s the big chains that get the credit for leveraging the latest in technological innovations. We’re all used to seeing the splashy headlines announcing Kroger, Ahold or Amazon about to launch another new tech-centric feature or capability.  And it makes sense, one would think – the big guys have the big budgets, have innovation labs, and have R&D funding.  But independents have something the retailers don’t have – faster and nimbler decision-making abilities. Unfortunately, many independents don’t capitalize on this strength, waiting instead for technology to filter down – and by then, customers aren’t as excited and any point of differentiation is long gone. Today’s regional supermarket chains should find partners that can provide them a technological edge. Companies like Wonder Rewards, who have the ability to launch a turn-key, 100% digital loyalty marketing program that drives incremental sales by attract new customers, retaining the best customers, and offers up-sell and cross-sell opportunities. Wonder Rewards uses transactional data to: Plan out a responsive customer journey Analyze data for insights and segmentation Design marketing campaigns using insights Execute those campaigns with offers and content in personalized texts, notifications or email Report on results, re-calibrate and optimize campaigns What other technology is under-utilized by independents? Globalization. Technology has made the world smaller, it is now possible for a local grocery retailer to expand their customer base to include consumers in other countries, and these consumers LOVE American-made consumer packaged goods. There is a high trust factor to consumable products made in the US under stricter government safety regulations that exists outside of the US. Technology, like that made available to independents allows products sold by grocery retailers to be sold and delivered to the doorstep of millions of consumers in Asian countries.  In another example of an attention-grabbing headline from a big chain, last August Kroger released a statement saying that “e-commerce enables Kroger to quickly scale to reach new customers and markets where we don't operate physical stores, starting with China.” And that the arrangement will “meet Chinese consumers' growing demand for high-quality, organic food products.” Independent stores can now do the same with the Wonder Rewards online marketplace. You can expand the size of your customer base from your local market area to include millions of Chinese consumers who appreciate the value and quality of American made consumer package goods.  A logistic partner manages the process from product placement on the online marketplace to shipping direct to your new Chinese customer’s doorstep. E1 Marketing Edge is an example of an emerging tech-centric company that can expand the size of independent retailers’ market from those within a reasonable driving distance to a global audience, regardless of language or culture. Interested? Stop by booth # 1204 at NGA to learn more. +MORE

CART Weekly Report 1/10/19

CART, Center for Advancing Retail and Technology

Amazon’s cashierless Go stores could be a $4 billion business by 2021, new research suggests | Recode This should have every retailer’s attention: A new report out by RBC Capital Markets suggests that Amazon’s Go stores could be a $4billion business within the next several years. The stores, which Amazon has announced they may open up to as many as 3,000 of the format by 2021, outperform the traditional convenience stores, with the Go store doing an estimated $1.5m in annual revenue. While the stores have a high capital cost to open due to all the technology, they have lower operating costs do to not having cashiers.  Cashierless shopping is becoming a major area of interest for supermarket retailers as several tech companies are pushing hard to provide similar technology to other retailers. The latest is Grabandgo which just raised $12m in a series B; the company is apparently in agreements with 4 significant retailers and the technology can cost-effectively scale to a 100,000 square foot store.  Google Assistant nears 1 billion installs as usage quadruples | Fast Company Voice-based digital assistants are growing fast. Google projects that by the end of this month its voice assistant will be running on 1 billion devices, up from 400 million a year ago. The number of active users have quadrupled over the past year.  Google’s announcement comes on top of Amazon’s holiday season selling millions of Alexa devices. Alexa is now available on over 20,000 different devices and has over 40,000 skills, integrations with third-parties to perform certain functions based on a verbal command. While voice-based shopping has not taken off yet as some people had projected the foundation is certainly there as these assistants get smarter. Kroger, Microsoft Create Futuristic Grocery Store. Amazon, Take Note | Bloomberg Kroger is working hard to personalize the brick & mortar store in its partnership with Microsoft, focused on digital shelves. The digital shelf can show the usual product pricing information but can also show ads, and other information. Where this tech gets really interesting is Kroger’s stated ability to help eComm order pickers select the right products by ‘lighting up’ the products to be picked as the worker goes down the aisle. Even more, Kroger is linking the digital shelf to the shopper, customers using Kroger’s self-checkout app can be guided to the items on their shopping list. Similar capability can be used to target relevant items to each shopper that has opted in, Kroger lighting up items it thinks are relevant or of interest to the shopper as they move through the store. +MORE

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