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CART Weekly Report 5/16/19

CART , Advancing Retail

HOW TARGET USES ITS STARTUP ACCELERATORS TO STRENGTHEN ITS IN-HOUSE CAPABILITIES | Digiday Gary’s Take: Target’s accelerator program is a way for the retailer to support new innovation that can (hopefully) ultimately help the company. But this type of approach only works for the largest retailers that can devote significant resources. An alternative approach is provided by Retail Tomorrow’s Headquarters Events program, an innovation program specially curated for the specific retailer. Designed for regional and national retailers, the program identifies areas of interest from the retailer, then draws upon thousands of new innovative solutions to filter and curate those most appropriate. The team also includes ‘black swans’, new game-changing capabilities that the retailer should have on their radar. The selected solutions are brought together for a day on-site at the retailer’s HQ for a day focused around learning. This is the most effective way we see in the market today for retailers to gain intelligent awareness to new innovation. DRONES IN AISLE 5? GROCERY STORES ARE BECOMING UNUSUAL HOTBEDS OF INNOVATION | Denver Post Gary’s Take: Supermarkets have indeed become hotbeds of innovation, as we see from the regular stories coming out about new technologies being deployed by big retailers like Walmart, Kroger, and Amazon. While these stories get all the coverage, it makes you wonder what’s happening across the regional and independent retail sectors… are these mid-size and smaller retailers experimenting with and deploying new capabilities? Many smaller retailers have already decided they can’t or don’t want to keep up with ever faster innovation. Yet at the same time I know many regional and independent retailers are doing some exciting things. I would love to hear from regional and independent retailers that are pursuing innovative capabilities! I think it is important for all of us to maintain a diverse industry - a mix of all size retailers - as we go forward. Innovation can be a costly game and anything we can do to promote and publicize impactful innovation by smaller retailers can only help tech companies and solution providers understand the opportunity at all levels of retail. WHAT’S WRONG WITH THE (FILL IN THE BLANK) CATEGORY? | RetailWire Sterling’s Take: There’s something to be gained here from the perspective. “What strategies should we follow” is different than “how can we best serve our customers.” When an organization starts to ask more questions like the latter, the more positive results follow. If we turn our stores into commodities (by being all tactics and strategies to maximize return) customers will treat us that way too. There is of course a place for all the tactics, but they’re most effective secondary to a culture that’s really about serving the human beings that shop with them. WHY IS AMAZON PAYING EMPLOYEES TO QUIT THEIR JOBS? | RetailWire Sterling’s Take: There are no rules in this game (only some laws). This is a great way to transform the delivery market and empower their people. 100% agree that Amazon only stands to gain to make sure that everyone that steps into this program wins.  FEATURED BLOG OF THE WEEK: UNDERSTANDING THE AGE OF ‘i’ by Gary Hawkins, CEO CART HAPPENINGS: TEDx CHULA VISTA - How Leaders Innovate - May 25, 2019 at Southwestern College  CART Co-Founder, Sterling Hawkins will be speaking on How Leaders Innovate  EVENT DETAILS>> PURCHASE TICKET>> DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas  Preliminary Agenda Speakers INFLUENTIALS: TOP MOVERS AND SHAKERS IN RETAIL 2019 | RIS News CART COMMUNITY - GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS. Become part of the epicenter of retail innovation exclusive network. The place retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content​ LEARN MORE >> VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART GET THE CART WEEKLY REPORT DELIVERED TO YOUR INBOX. SIGN UP HERE. +MORE

CART Weekly Report 5/17/19

CART , Advancing Retail

HOW TARGET USES ITS STARTUP ACCELERATORS TO STRENGTHEN ITS IN-HOUSE CAPABILITIES | Digiday Gary’s Take: Target’s accelerator program is a way for the retailer to support new innovation that can (hopefully) ultimately help the company. But this type of approach only works for the largest retailers that can devote significant resources. An alternative approach is provided by Retail Tomorrow’s Headquarters Events program, an innovation program specially curated for the specific retailer. Designed for regional and national retailers, the program identifies areas of interest from the retailer, then draws upon thousands of new innovative solutions to filter and curate those most appropriate. The team also includes ‘black swans’, new game-changing capabilities that the retailer should have on their radar. The selected solutions are brought together for a day on-site at the retailer’s HQ for a day focused around learning. This is the most effective way we see in the market today for retailers to gain intelligent awareness to new innovation. DRONES IN AISLE 5? GROCERY STORES ARE BECOMING UNUSUAL HOTBEDS OF INNOVATION | Denver Post Gary’s Take: Supermarkets have indeed become hotbeds of innovation, as we see from the regular stories coming out about new technologies being deployed by big retailers like Walmart, Kroger, and Amazon. While these stories get all the coverage, it makes you wonder what’s happening across the regional and independent retail sectors… are these mid-size and smaller retailers experimenting with and deploying new capabilities? Many smaller retailers have already decided they can’t or don’t want to keep up with ever faster innovation. Yet at the same time I know many regional and independent retailers are doing some exciting things. I would love to hear from regional and independent retailers that are pursuing innovative capabilities! I think it is important for all of us to maintain a diverse industry - a mix of all size retailers - as we go forward. Innovation can be a costly game and anything we can do to promote and publicize impactful innovation by smaller retailers can only help tech companies and solution providers understand the opportunity at all levels of retail. WHAT’S WRONG WITH THE FILL IN THE BLANK CATEGORY? | RetailWire Sterling’s Take: There’s something to be gained here from the perspective. “What strategies should we follow” is different than “how can we best serve our customers.” When an organization starts to ask more questions like the latter, the more positive results follow. If we turn our stores into commodities (by being all tactics and strategies to maximize return) customers will treat us that way too. There is of course a place for all the tactics, but they’re most effective secondary to a culture that’s really about serving the human beings that shop with them. WHY IS AMAZON PAYING EMPLOYEES TO QUIT THEIR JOBS? | RetailWire Sterling’s Take: There are no rules in this game (only some laws). This is a great way to transform the delivery market and empower their people. 100% agree that Amazon only stands to gain to make sure that everyone that steps into this program wins. FEATURED BLOG OF THE WEEK: UNDERSTANDING THE AGE OF ‘i’ by Gary Hawkins, CEO CART HAPPENINGS: TEDx CHULA VISTA - May 25, 2019 at Southwestern College  CART Co-Founder, Sterling Hawkins will be speaking on How Leaders Innovate  EVENT DETAILS>> PURCHASE TICKET>> DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers INFLUENTIALS: TOP MOVERS AND SHAKERS IN RETAIL 2019 | RIS News   CART COMMUNITY - GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS. Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

Understanding the Age of ‘i’

Gary Hawkins, CEO, Center for Advancing Retail and Technology

Look about and you see that the world is becoming increasingly tailored to you, your interests, and your needs. We have come to take for granted the personalization and relevancy in the digital world, no longer thinking about our customized news feeds. We give no thought to the complexity of systems and algorithms driving the process of sorting through nearly 600 million products sold by Amazon, or the thousands of movies available on Netflix. The work behind the scenes provides us with relevant recommendations. We simply see the suggestions put in front of us and, more often than not, make a purchase. AI Drives Customization The recent growth of artificial intelligence is powering yet more customization in the digital world. It is AI powering the voice-enabled digital assistants like Amazon’s Alexa, Google’s Assistant, and Apple’s Siri. Amazon is intent on making Alexa ubiquitous in our lives, available not just in our homes but in our cars, offices, libraries, and even hospitals. The digital world is ours for the asking, any time, any place.  Forgot something for the dinner party tonight? Just ask Alexa to order it while you’re driving to work. And Alexa is getting smarter. Amazon recently received a patent tied to Alexa’s ability to recognize a user’s physical and emotional states and respond to how you’re feeling. Alexa can now tell if you’re suffering from a cold and suggest ordering chicken soup from Whole Foods to be delivered in the next couple hours. If you want to shop by voice, you’re not limited to Amazon; Kroger recently joined Walmart, Walgreens, and other retailers providing consumers the ability to use Google Assistant to place online orders simply by speaking. Growing numbers of retail merchants are integrating to the predominant digital assistants, those provided by Amazon, Google, and Apple. It is AI-powered voice recognition that is enabling a new world of services. Woebot is your virtual therapist available 24x7 through your smartphone. No need for a couch, no meds, and no dredging up childhood memories. Have a problem? Feeling sad or depressed? Just ask Woebot. And if exercising is better than going to a therapist, Vi is at your service. Vi is your virtual personal trainer, accessing your workout data from your smartwatch, smartphone, and IoT-enabled equipment in the gym to provide realtime guidance — run faster! lift more! — communicated to you through your wireless headset. Increasingly, the personalization found in the digital domain is manifesting in our physical world. 3D printing technology is helping drive this as shoes and clothing are created to our own individual specifications. Similar technology is being used to ‘print’ body parts and even organs. Nike’s Configurator enables shoppers to customize their shoes, selecting colors and even materials. BareMinerals Made-2-Fit’s app leverages the iPhone’s camera and processing power to enable a user to scan their skin and get a custom makeup foundation delivered to their home with their name on the bottle, backed by a 100% Shade Match Guarantee.   And when the makeup is delivered to your home, you’ll know it as you lie on the beach, receiving a notification on your phone. Opening the app, you can see and communicate with the driver through your smart doorbell. Voice-powered digital assistants connected to IoT devices enable you to customize your home to your desires simply by asking. While driving home you can ask Alexa to turn on the lights, warm the oven, and put some music on to greet you upon arrival. A growing number of smart appliances are connected to Amazon’s automated replenishment service so you no longer have to be bothered to remember to reorder laundry detergent; your smart home can take care of that for you. Kroger is working to make the brick and mortar store personalized to you. The company is deploying a new digital shelf display; one of its features will be lighting up relevant products for you as you walk down the aisle. Kroger is not only calling out relevant products as you shop but also personalizing the price to entice you to buy. Online shoppers are increasingly able to tailor the delivery of products. You can have products delivered to your home, your office, the trunk of your car, available for pickup at the store on your way home, and more. You can reserve clothing online and find it waiting for you in the store’s fitting room when you arrive. With Amazon’s Key service you can even have the delivery person put your groceries in the refrigerator at home while you’re at work. The world is increasingly your way. And what is perhaps the ultimate in personalization, medicine and healthcare are rapidly becoming tailored to the individual, using the person’s genome and other bio-markers. The use of technology to gather realtime health data from wearables, combined with a person’s genomic blueprint, can help doctors assess an individual’s disease susceptibility and develop personalized treatment plans. This movement is already underway. The Isala Hospital in the Netherlands is using 3D food printing to customize meals to ensure that each person receives the nutrition needed to get them better faster. Retailers Slow to Adapt So we have a world increasingly customized to each individual, not only in the digital world, but increasingly in the physical world. And yet much of the retail industry goes to market and operates largely as it did fifty years ago with weekly ads filled with mass promotion, the same products, services, and prices for all.  At the core of this tumult is technology-fueled innovation. Retail executives are used to brick and mortar competitors of all types, from low cost, limited assortment stores like Aldi, Save-A-Lot, and Family Dollar, to more highbrow operators like Wegmans and Whole Foods. What retail executives are not accustomed to is competing with some of the world’s largest and most powerful technology companies and a plethora of nimble, young startups gunning to transform a lethargic industry. This is an entirely new playing field where disruption is the new normal. Retail executives are poorly prepared for this new world, accustomed to a slow-moving industry and a time when retailers dictated industry change and innovation. Today, retail companies are adrift in a world of increasingly fast change across the supply chain as consumers rapidly adopt new technologies and new competitors spring forth at a bewildering pace. Too many retailers are dealing with the symptoms of innovation rather than addressing the underlying forces. And this approach is dangerous, leading executives to make short-term tactical decisions without benefit of understanding the larger battle being waged. Consumed with the nuts and bolts tactical execution required to simply stay alive in such an intense, high volume, low margin business, retail leaders are challenged to step back and understand the vast forces at work.  And yet they must. Welcome to the Age of ‘i’.  An excerpt from Retail in the Age of ‘I’. Available on Amazon.com +MORE

CART Weekly Report 5/9/19

CART, ADVANCING RETAIL

THE RETAIL APOCALYPSE HAS CLAIMED 6,000 STORES IN 2019 SO FAR, MORE THAN THE NUMBER THAT SHUT DOWN IN ALL OF 2018 | Business Insider Gary’s Take: Grocery retail has not yet been swept up in the Retail Apocalypse in a major way but I don't believe that is going to last. As eCommerce sales grow it is inevitable that grocery stores will close. But it is the disruption caused by Amazon, and increasingly by Walmart and Kroger, as they invest heavily in new innovation that is going to drive competing supermarket retailers out. Even large regional supermarket chains simply do not have the resources to bet on new innovative, disruptive capabilities that the largest players do. Regional retailers need to focus more limited resources on gaining awareness to new innovation, understanding what capabilities to focus on, and reimagining the shopping experience using new technologies to personalize each engagement to the individual customer and deliver exciting new services. RETAIL SUCCESS DEPENDS ON HOW YOU ANSWER THESE QUESTIONS | Winsight Grocery Business  Gary’s Take: There is a fundamental shift underway in retail away from mass marketing to focusing on each individual customer and providing meaningful savings on relevant products. This shift requires significant data and intelligence to help power that contextual relevancy. H&M WILL CEASE PRINTING IT’S CATALOG AFTER 39 YEARS | RetailWire Sterling’s Take: It’s the right move. Not just for sustainability reasons, but it gives H&M the chance to rethink processes to improve customer experience all around. It’s less about online/offline and more about curating the right content via the right channels that make sense to their customers. WILL A STRATEGY BUILT AROUND CHAING PEOPLE’S LIVES TRANSFORM LULULEMON’S BUSINESS? | RetailWire Sterling’s Take: I’m not sure Lululemon has ever been playing purely a price-based game. They’re not worried about commodities. How else could a premium yoga brand grow selling $150 yoga pants during a recession? This seems like an extension of Chip Wilson’s culture and purpose driven mission. Their future relies on people buying into the vision and lifestyle, just like it always has. INFLUENTIALS: TOP MOVERS AND SHAKERS IN RETAIL 2019 | RIS News​ FEATURED BLOG OF THE WEEK: RECLAIMING RETAIL'S CUSTOMER HERITAGE by Gary Hawkins, CEO CART HAPPENINGS: OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC  The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas   Preliminary Agenda Speakers CREATING ROI IN THE FUTURE OF AR/VR IN RETAIL: HOW RETAILERS ARE USING VR/AR TO ACHIEVE GROWTH, PROFITABILITY, AND CUSTOMER EXPERIENCE GOALS  Questions? Contact Retail and eCommerce Committee Event Co-Chair,​ Sterling Hawkins DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event  Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda Get on the Inside - CART Community  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

Reclaiming Retail’s Customer Heritage

Gary Hawkins, CEO, Center for Advancing Retail and Technology

Today will be the slowest pace of change in your lifetime. Consider that for a moment. The ubiquitous iPhone was introduced just a decade ago, and today we take the app store and all the capabilities we have in our hand for granted. It seems like only yesterday that robots were the realm of science fiction, yet today we find them roaming store aisles, autonomous pods delivering groceries, and automated warehouses fast becoming the norm. Even the production of food itself is being transformed as meat is grown in factories and greens are grown in trailers alongside the store. The fast moving consumer goods retail industry is in chaos and the shift online is only the tip of the iceberg as disruption sweeps across every part of the supply chain. And this disruption is only just getting started. Technologies are converging, triggering even greater growth in world-changing capabilities. And even industries are converging as new technologies, consumer interest, and economic forces come into play. Many retailers are being whipsawed by the shift online and the explosive growth of innovation, not knowing where to focus next. Amidst this chaos, some retailers are trying to do everything while others are overwhelmed to the point of paralysis. And all retailers are moving too slowly, often not understanding the underlying forces at work driving this new world. Five year plans, a staple of management, are obsolete before the save button is clicked as new capabilities, new competitors, and new consumer demands arise almost daily. To bring order to the chaos retailers need to focus on the one constant that is ever-present: The customer. We have entered the Age of ‘i’. This is a time of quickening innovation; expanding intelligence powered by artificial intelligence feeding off big data, and immersive experiences provided by augmented and virtual reality, with all of it increasingly focused on making the world all about each individual person. Retail in the Age of ‘i’ reclaims the industry’s heritage of customer focus growing from the days of the corner store. Today, retailers have the ability to leverage vast new technologies to once again focus on the individual customer, partnering with each customer as we journey forward. And beyond technology, retailers have an opportunity to inject humanness into a shopping experience that is at risk of becoming an automated, people-free process of replenishment. The retail industry is rapidly approaching a crossroads. One path is leading to an efficient, cost-effective, yet sterile, shopping environment ruled by automation. The other is positioning technology in service to customers, taking advantage of automation to redirect human associates to engage with shoppers in either the physical or virtual environments, and fostering the personal relationships between the merchant and the customer that were a part of life decades ago.   “Throughout history, human beings have inherently been social creatures. For millions of years we’ve genetically evolved to survive and thrive through the “togetherness” of social groups and gatherings. Today, modern communication and technology has forever changed the landscape of our human interaction, and as such, we often decline without this type of meaningful personal contact. Today’s highly individualistic, digitally remote, and material driven culture is now challenging all of this, as we turn to science to unlock the mysteries of human connection and wellness in a digitally connected world.” I believe there is business opportunity in doing the right thing for people and our communities. That people today, staring into their digital screens for hours at a time, interacting via Facebook or Twitter, and being drawn to every new shiny piece of tech, actually covet human connectedness. Retailers, especially food retailers, are in a unique position to deliver this powerful human experience given that people still need to eat daily and, as we’ll see later in the book, the growing connectedness between food and health and wellbeing. From a business perspective, every customer interaction, whether in the digital realm or the physical store, is vital to acquiring, growing, and retaining customers. Focusing on each individual customer forces retailers to think beyond generalizations - investing in a health and wellness program is good for my shoppers - to focus on leveraging technology to serve the individual; ‘how can I help Sasha improve her life by providing products and services contextually relevant to her?’. This involves not looking at Sasha as representative of a cohort, but - literally - building a relationship with Sasha as an individual.  Not only is the customer the only constant in today’s world of non-stop disruption, but customers are expecting, even demanding, that the world be made relevant to them. And why not? Consumers take for granted the personalization and relevancy in the digital world, and expect the same from brick & mortar retailers. An excerpt from Retail in the Age of ‘I’. Available on Amazon.com +MORE

CART Weekly Report 4/25/19

CART, Advancing Retail

AMERICA'S BIGGEST SUPERMARKET COMPANY STRUGGLES WITH ONLINE GROCERY UPHEAVAL | Wall Street Journal Gary’s Take: Two key things I would call out relative to this Kroger story by Heather Haddon from WSJ. The first is that while Kroger, like all other grocery retailers, is being challenged by the move online, has an asset few others do: Years of accurate customer purchase data. That data is the fuel for helping Kroger understand their customers and powering up more efficient customer growth and retention. While Kroger does a good job with personalization, they can always do better, especially leveraging the latest AI and machine learning approaches. The second call out: while Kroger is working to innovate at a growing pace, they are resource-challenged to deploy new tech like their digital shelf edge solution fast enough. If a Kroger with their resources is having a tough time, it makes you wonder about the future of the regional and independent retailers. HOW GROCERY RETAILERS CAN REINVENT THEIR LOYALTY PROGRAMS | Progressive Grocer  Gary’s Take: So this article on retailers reinventing their loyalty programs fails to understand what retail loyalty programs are all about… DATA. Sure, the value proposition is important - points, fuel rewards, 2-tier pricing, etc. - that’s what drives shopper enrollment and participation. But the author is suggesting that retailers can be successful by dropping traditional loyalty and concentrating on customer service and developing a unique niche like a Trader Joe. In a world of consumer expectation for personalization and contextual relevancy, customer data is not optional. Just having great service or a unique product niche is not enough. Its all about data - just ask Kroger, Amazon, and many others. Retailers without data will be increasingly challenged to remain relevant in the Age of ‘I’, as the world is increasingly tailored to each of us individually. WILL AMERICA’S LOVE FOR COUPONS EVER DIE? | RetailWire Sterling’s Take: It’s worth looking at the whole experience not just the paper coupons; there’s a cycle of distribution and redemption that’s sometimes just easier with paper. Digital has a little work to do. I don’t think consumers “want” paper coupons — they just accept them as a known, simple experience. Separately, Valassis conducting a paper coupon survey is kind of like cigarette companies funding cigarette studies in the ’50s and early ’60s :). IS AI’s IMPACT ON DEMAND FORECASTING MORE HYPE THAN REALITY | RetailWire Sterling’s Take: AI will significantly transform most aspects of our lives. By 2045 (or so) a $1,000 USD processor will buy you the processing power equivalent to all human beings alive — about 9 billion people. It’s hard to fathom the kind of impact that’s going to have on our businesses or our lives; however, I imagine shoring up at 32% forecasting error will be positively impacted sooner than later. HOW TO FIX CORPORATE TECH STRATEGY | Innovation Excellence Sterling’s Take: There is no silver bullet to ensure a company commercializes its next great technology, product or service. Key disruption to current processes can significantly improve the odds because it’s about the people and about the culture. Ensuring connectedness, simplifying analysis, and increasing agility will help any company better invest its resources as it tries to invent the future. FEATURED BLOG OF THE WEEK:  4 WAYS AUGMENTED REALITY IS REDEFINING THE SHOPPING EXPERIENCE by Alexa Marino, Glance Creative HAPPENINGS COMMERCE IN THE CONSUMER AGE: HOW HUMANITY AND TECHNOLOGY COME TOGETHER TO CREATE A NEW VISION FOR RETAIL - Criteo Commerce Forum May 9, 2019  CREATING ROI IN THE FUTURE OF AR/VR IN RETAIL: HOW RETAILERS ARE USING VR/AR TO ACHIEVE GROWTH, PROFITABILITY, AND CUSTOMER EXPERIENCE GOALS - May 14, 2019 Questions? Contact Retail and eCommerce Committee Event Co-Chair, Sterling Hawkins via email:sterling.hawkins@advancingretail.org DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event  Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda Get on the Inside - CART Community FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future.  VIEW ALL SOLUTIONS HERE  CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here +MORE

CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Pensa Systems

Pensa Systems

Autonomous Perception for Retail Inventory Visibility Powerful AI System Provides Real-Time Shelf Visibility and Learns as it Goes Pensa's autonomous perception system repidly scans and automatically senses shelf conditions, seeing each individual product from many angles and perspectives. It learns product placement and gets more accurate over time, recognizing aross store locations and eolving with ongoing packaging changes Autonomous Drone Small, quiet and safe drone operates after hour or selectively during store hours when areas are free Computer Vision ​Self-guided and automatic, the drone sees and understands real-time shelf conditions, acting as remote eyes to a smart system in the cloud Artificial Intelligence ​Patent-pending AI learns, analyzes and concludes - recognizing how products are managed while predicting low stock +MORE

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Elios

Flyability

ELIOIS  INSPECT & EXPLORE INDOOR SAFELY, QUICKLY, & ECONOMICALLY Discover the first collision-tolerant drone, designed for the inspection and exploration of the most inaccessible places. Allowing for the first time to fly in complex, cluttered or indoor spaces, Elios unleashes the potential of UAVs in numerous applications where their use was previously too dangerous or simply impossible. +MORE

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Flytrex

Flytrex

Urban deliveries. Simpler. Cheaper. Starting at $0.8/mile. AHA, one of Iceland's largest eCommerce companies, partnered with Flytrex to expand its' delivery bandwidth and find new, efficient ways to deliver goods to customers around the city of Reykjavik. Using Flytrex's drone delivery system, AHA is now delivering goods between two parts of the city that are separated by a wide river, dramatically cutting delivery times and costs. Flytrex's system operates alongside AHA's existing vehicle-based delivery network, increasing its daily deliveries capacity, without increasing manpower. Whether it's food, flowers or a new phone, delivering products is now as instant as ordering. +MORE

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DelivAir - Drone Delivery Systems

Cambridge Consultants

Cambridge Consultants is shaping the future of deliveries with precision location and identification technology Reimagining the future of on-demand deliveries, product design and development firm Cambridge Consultants has developed DelivAir, a drone delivery concept that can deliver a package straight to the hands of its recipient, no matter their location.  Drone delivery systems have been publicised for some time now, but most are restricted by the need to deliver to a specific address. But drones aren’t limited by terrain or traffic, so why should they be limited to delivering to a zip or postal code? Cambridge Consultants' vision was to make deliveries safely and directly into the recipient's hand. The company has achieved this through a drone delivery system that implements a patent pending two stage routing process. The delivery starts by using GPS to navigate to a user's smart phone location, periodically requesting secure location updates during the flight until it arrives within visual range. Then the drone switches to precision optical tracking and a 3D imaging and ranging system to both locate and authenticate the recipient. When the drone reaches the recipient, they simply point their mobile phone flash LED to the sky which blinks a coded pattern, allowing the drone to verify that it is delivering to the correct person. The drone moves directly above this flashing LED, remaining at a safe height above ground. The package is then lowered down into the recipient’s hands, using a stabilising winch to keep the package steady, where it is then simply unhitched by the recipient and the drone returns to its base. +MORE

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Quantix

AeroVironment

Quantix™ will give users the same air superiority, trusted certainty and security AeroVironment is known for as the leading drone supplier to the U.S. Department of Defense.  Quantix launches a new era of remote sensing for aerial inspections, mapping and actionable insights. It combines the advantages of vertical lift-off and horizontal flight for seamless operations and maximum coverage. Offering a robust and reliable solution empowering users through its fully-automated operation and instant intelligent insight. Quantix easily collects high-resolution imagery quickly and accurately to identify issues before they become costly problems. Commercial Information Solutions AeroVironment’s Commercial Information Solutions remote-sensing business integrates aerial mapping and surveying with cloud-based data analytics to help businesses in multiple industries to digitize crops, powerlines, pipelines, railroad tracks and other infrastructure for analysis to detect anomalies and changes. AeroVironment is providing a one-stop, full-service decision-support-system so businesses can make smarter, quicker decisions that will help increase revenue, reduce costs and operational risks. +MORE

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Last Mile Delivery

The Workhorse Group

POWER: With 268 hp and 1620 foot-pounds of torque, the Workhorse E-GEN Truck has all the power needed to get the job done right. EFFICIENCY: Using our 60 kWh battery packs and our BMW Range Extending Generator, the E-GEN can get a combined range of 150 miles at approximately 26 MPG. SAVINGS: E-GEN Trucks have the potential to deliver 400% in gas savings, and a 60% reduction in maintenance from our electric battery packs and range extending technology. +MORE

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Drones

CyPhy Works Inc.

High Definition Video: Continuous, unbroken, 720p, 30fps, HD video. Not just high-definition resolution, it’s actually high-quality video. Secure Communication: The robot and the GCS are directly connected to each other. So communications can’t be intercepted because there’s nothing broadcasted. Unjammable: The direct connection between the robot and GCS means our communications can’t be jammed because the system doesn’t rely on radio frequency (RF) communications. Unlimited Duration: Our power system can deliver up to 1000W peak, and 800W of power indefinitely. Reliable Command and Control: With the robot’s direct connection to the Ground Control Station (GCS), loss of command and control isn’t a concern. It’s actually our tether that sets us head and shoulders above the competition. +MORE

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Agriculture Drones

Sentera

AGRICULTURE: NDVI drone packages + AgVault empower smart growing decisions INSPECTION: OnTop adds big data thinking to aerial and ground-based photographic inspections SAFETY: eyes on the ground when it matters the most ENHANCED INFRASTRUCTURE INSPECTION: sentera OnTop is the premier software platform supporting infrastructure inspection. The sentera OnTop platform puts you in control of your inspection process and photography.   OnTop keeps track of where and when your inspection photography was taken, automatically assigns it to the correct site and keeps track of what’s in the frame.   now you can build complete historical photography records of all your work at all your sites.   a mobile app and desktop client allow you access to your inspections wherever and whenever. With an OnTop subscription, you’ll never lose a photo or forget where it was taken ever again. NDVI + CROP HEALTH: our drone packages help farmers maximize the yield of every acre.  in just minutes, farm fields spanning hundreds of acres can be surveyed and problem areas quickly identified. Sentera drones + cameras are the simplest, most cost-effective way to collect color + NDVI imagery.   we offer solutions at all price points, from a low cost NDVI-upgraded Phantom 3, all the way to the high performance phoenix. We can upgrade your Phantom 3 and add NDVI capability. AgVault simplifies storage and organization of aerial field photography, processes NDVI, stitches field photos and makes sharing and exporting photos a snap. AgVault mobile allows growers to scout issues on the ground and store them alongside aerial imagery. DRONES: we deal in drones of all kinds, for every market. We offer the incredible line of DJI hardware, including the inspire & phantom families. We design and manufacture phoenix for customers demanding longer flight times and heavier payloads. We offer the Lockheed Martin indago, the most advanced quad-rotor platform on the market, for customers demanding the highest performance. PUBLIC SAFETY: we offer rugged, dependable drones and cameras for public safety and intelligence missions, day or night.   our team can get you flying border patrol, natural disaster relief, search + rescue or anywhere else that quick-response situational awareness is required. We have years of experience working with domestic and foreign governments.   we know the requirements and we know what it takes to be great partners. +MORE

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Real-Time Delivery by Flying Robots

Flirtey

Instant drone delivery isn’t the future - it's happening now. We have pioneered the technology and the logistics, and now we’re future-proofing delivery systems around the globe. Soon, Flirtey drones in the sky will look as normal as delivery trucks on the road - and retail, quick service restaurants and humanitarian efforts will be changed forever. +MORE

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Drones for Agriculture

Agribotix

Agribotix is the agricultural intelligence company that provides fully supported, user-friendly, drone-enabled technologies and services developed exclusively for agriculture. Our solutions are designed to deliver real value for farmers — reducing crop inputs, boosting yields, and increasing profits. We make it easy for you to succeed with agricultural intelligence services. Whether you fly your own agricultural drone in combination with our FarmLens™ data processing service or choose one of our complete drone and data processing solutions, we’re here to support you. Essential Precision Tools to Start or Expand Your Precision Program Precision equipment provides the ability to optimize inputs and to drive down costs. Agribotix drone-enabled solutions are cost-effective, core tools in any precision agriculture program. Whole-field, in-season, current condition data is one of the most valuable pieces of information in a precision program. With this data from agricultural drones (also called unmanned aerial vehicles or UAVs), a farmer can spot problems early and rapidly select appropriate interventions. From precision fertilizer application to boost yield, to optimizing input to reduce costs, to avoiding crop losses through early identification and precision intervention, to early assessment after weather events, growers can expect to see increased profits at harvest time. Drone-enabled agricultural intelligence is the data that drives precision End The Drone Data Processing Bottleneck With The Farm Lens™ Service The FarmLens data processing and analytics service is available at two subscription levels, Basic and Pro. A white label version is also available for agricultural drone service providers that would like to offer the service to their customers. +MORE

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Precision Agriculture, Commercial UAV and Farm Drones

PrecisionHawk

END TO END SOLUTIONS FOR PRECISION AGRICULTURE PrecisionHawk is the one stop shop for adding aerial data to your precision agriculture workflow. Our drone services and data products are designed to work independently or holistically from start to finish so you can maximize crop performance, optimize asset monitoring, and manage your crops more efficiently.   +MORE

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Latest Hardware & IoT Products

b8ta

PRODUCTS. NOT PACKAGING. Hardware and IoT innovations are best met in person, not online. Sense: Unconventional AR/VR wearables for the holistic human. Go beyond fitness trackers and smartwatches with connected devices that augment your senses and shift how you feel. Home: Connected devices that enhance how you live, whether at home or in the wild. Elevate your traditional dwelling and active lifestyle with ingenious products that span every domestic space. Play: Thoughtful toys, games, and robots that inspire young minds and creativity seekers with hands-on learning. Designed to pique curiosity and encourage play—with no age restrictions. Move: Products that move or make you move. Drones, e-bikes, motorized skateboards, and more inspire or assist in activity whether riding, flying, or gliding. +MORE

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Marketplace for 3D Printers & Drones

EEZITEC

EEZITEC IS A MARKETPLACE WHERE PEOPLE AROUND THE WORLD CONNECT TO LEARN AND BUY 3D PRINTERS AND DRONES. OUR MISSION IS TO RE-IMAGINE 3D PRINTERS & OTHER LEADING EDGE CONSUMER TECHNOLOGIES IN WAYS THAT BUILD A MORE EDUCATIONAL AND LASTING WORLD. OUR PRODUCTS ARE HANDPICKED FROM THE BEST MANUFACTURERS OF HIGHEST QUALITY DESIGNED AND BUILT BY THE BEST DESIGNERS AND ENGINEERS. +MORE

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IoT Technology & Innovation

IoT Group

As a group, we’ve covered a number of bases in the Internet of Things space through our cloud platform, smart wearables, drones and soon coming home automation products; as we look to create a complete IoT ecosystem. How we service these bases is through our three brands: ROAM: Over the past few years, ROAM has designed and developed a range of consumer electronics, hardware and software. Unique to the ROAM product range is utilising industry specific innovation in mobility computing and we are currently working on the world’s first facial recognition selfie drone operated through smartphones and vision control systems. ROAM is the nerve centre of the IoT Group and from mobile phones and smart watches to home automation systems, we have more than 40 devices across the range of the IoT Group. Outdoor Konnect (OK): Outdoor Konnect (OK) focus on designing and developing a range of affordable innovative wearable devices, accessories and outdoor products using the latest technology with unique features. Our devices include a variety of smart watches with some already available through retailers including Coles and from our website. +MORE

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Smart Drone for Transportation

Matternet

The age of autonomous transport: Matternet ONE is the first smart drone for transportation. Send things through the air — magically, with the touch of a button. Matternet ONE revolutionizes last-mile logistics, transforming the way you access things locally. A new kind of vehicle: Matternet ONE is exclusively designed for transportation. Its centrally-located payload makes it exceptionally easy to load and unload. Its unique architecture makes it light and strong enough to transport 1 kilogram over 20 kilometers on a single battery charge. Secure routes that adapt to weather, terrain and airspace allow Matternet ONE to fly autonomously beyond line of sight, without the need for a human pilot. Simple: Matternet ONE is so intuitive it can be flown by everyone. With just a few touches on our mobile app, this smart drone will self-fly between landing stations you’ve authorized. No pilot or expert needed. Smart: Matternet’s cloud-based routing system does all the work for you. It guides the Matternet ONE along a secure route at low altitude – between 50-100 meters above ground – adjusting for inclement weather, avoiding tall buildings, mountains and restricted airspace. Safe: Matternet ONE is built to be used around people. The guarded propellers, protected payload and encrypted network communications are designed for everything we could anticipate – the onboard parachute is designed for everything that we couldn’t. Direct: Unlike a car or truck, Matternet ONE is able to travel the most direct route, avoiding traffic, impassable roads, rivers and challenging terrain. Matternet ONE enables you to leapfrog the obstacles that paralyze conventional transportation. For everyone: Designed and built in California, Matternet ONE prototypes have been flown in the most remote places on earth and embraced by the most trusted organizations. From the extreme altitude of the Himalayas in Bhutan, to the dense rainforest of Papua New Guinea, our technology is built to help you do something that may seem impossible. We want to see our technology used everywhere and by everyone, revolutionizing logistics in city centers and access to goods in the most remote places on earth. Make things fly: More than two thirds of the goods we access everyday weigh less than 1 kilogram. Medicine, documents, electronic goods — our need to transport lightweight goods on-demand, efficiently and cost-effectively is growing every day. A network of Matternet ONE vehicles operating 24/7/365 is able to meet this demand at minimal cost and the smallest carbon footprint of any transportation system ever invented. +MORE

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CART Weekly Report 5/2/19

CART, Advancing Retail

AMAZON’S PROFIT MORE THAN DOUBLES ON 17% RISE IN SALES | Wall Street Journal Gary’s Take: Some readers will remember in the 1980s when then President Reagan harnessed the powerful US economy to burgeoning military innovation, triggering an arms race that eventually bankrupted the Soviet Union and ended the Cold War. This strategy became known as the Reagan Doctrine. Well today we have the Amazon Doctrine. Jeff Bezos has linked his company’s massive financial resources to tech innovation in a bid to completely disrupt many sectors of retail. Amazon’s just released record profits, linked with investing in speeding delivery to 1 day for Prime members, is the Amazon Doctrine in action. While other companies have tried to base strategy on tech what is different now is the point in time we are at: We are at the inflection point on the exponential growth curve of technology and Amazon is opening up a growing gap with competitors. Speeding up delivery is a ‘prime’ example. WILL SHOPPABLE ADS HELP WALMART’S VUDU COMPETE WITH AMAZON AND NETFLIX | Retail Wire Sterling’s Take: Free content will most always be a draw to some degree. And if the shoppable content is easy to use and meaningful to users, it will only add to it. Sounds like many brands have already bought in … but Walmart has some catching up to do with regards to original programming. Amazon and Netflix are so far ahead in creating really great (sometimes viral) content — it remains to be seen if Walmart can carve out a viable niche with “basic-cable” content. AI-POWERED, VOICE-CAPABLE CHATBOT HELPS SHOPPERS MAKE THE RIGHT CHOICE IN STORES | RetailWire Sterling’s Take: To me it’s a question of where they can add meaningful value, and I think BevMo! has found a use case here with SmartAisle. It’s something that (especially at this stage) isn’t appropriate for all retail verticals or chains, but I can definitely see them complementing more sales associates in the not too distant future. WHAT’S REALLY DRIVING DISRUPTION? (HINT: IT’S NOT TECHNOLOGY) | RetailWire Sterling’s Take: 100% — innovation + disruption has very little to do with technology and everything to do with our thinking (decoupling or otherwise). It’s why Steve Jobs could take an invention from Xerox 20 years prior and create the personal computer industry. Or why RC vehicles were my favorite as a kid, but today we call them drones and they’re doing everything from delivery to military duty. Technology is the enabler and sometimes the result — not the disruptor in and of themselves. The biggest thing missing amongst retailers and brands today is an innovation culture, a group of people that can cultivate new ideas and perspectives beyond the status quo — and execute on them. Labs, innovation groups, etc. can help, but they tend to be siloed. What we can do is bring that kind of “startup” thinking, self starting and exponential aims into the entire organization. Is it confronting? Maybe … Does it work? Definitely. KOHL’S GOES ALL IN ON AMAZON RETURNS | RetailWire Sterling’s Take: My mom used to have a saying for this — “it’s cheaper to milk a cow than buy one.” That is, if everything Amazon is looking for from Kohl’s comes at a low cost, why do they need to move forward with anything else? I’m sure Kohl’s is keeping their fingers crossed for a deeper relationship, but Amazon will only drive from the data, numbers and performance that makes sense. FEATURED BLOG OF THE WEEK:  PERSONALIZATION AND RELEVANCY CAN BE A GAME CHANGER FOR INDEPENDENTS by David Kiehle, Senior Vice President and General Manager at Smart.Market, Inc HAPPENINGS: COMMERCE IN THE CONSUMER AGE: HOW HUMANITY AND TECHNOLOGY COME TOGETHER TO CREATE A NEW VISION FOR RETAIL - Criteo Commerce Forum May 9, 2019  CREATING ROI IN THE FUTURE OF AR/VR IN RETAIL: HOW RETAILERS ARE USING VR/AR TO ACHIEVE GROWTH, PROFITABILITY, AND CUSTOMER EXPERIENCE GOALS - May 14, 2019 Questions? Contact Retail and eCommerce Committee Event Co-Chair, Sterling Hawkins via email:sterling.hawkins@advancingretail.org DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event  Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda Get on the Inside - CART Community Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

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