Equipment

Timing is everything and ‘your newest team member’ is right on time!

Lan Nguyen, Marketing Manager, Bossa Nova Robotics

With AI and data from your newest team member, retail work has never been easier. Bossa Nova, a leader in creating autonomous service robots for the global retail industry, tracks inventory plus store and shelf conditions in real-time. Its solution delivers data with speed and accuracy. By reducing inventory time, Bossa Nova is able to provide real-time data for stock levels with improved accuracy. So how does this translate to a financial gain for retailers? First, by automating mundane tasks, employees are happy and happy employees make a happier retail environment. You might wonder how many hours are spent on mundane tasks such as inventory audits.  There are 30,098 items in the average grocery store. A typical Target store has around 80,000 SKUs and a Walmart supercenter sells up to 120,000 items. It takes about 20 human hours to audit 10,000 products. Following this logic, an average grocery store would require over 60 hours per store,  160 hours per store for Target, and a whopping 240 hours auditing shelves at a Walmart Supercenter. It’s easy to see how grocery stores following the recommended minimum quarterly inventory schedule forfeit a high proportion of human working hours to this task. For those that audit monthly, the labor costs are even more tremendous.   Bossa Nova helps retailers automate these inventory audits and monitor shelf-conditions in parallel, scanning an 80 linear foot aisle in 90 seconds with 98% accuracy. Through automation, employee focus can be shifted to more action oriented, customer-centric tasks, while the Bossa Nova robot detects anomalies in shelf conditions, covering everything from addressing out of stock and misplaced items, to pricing, and more. This shift in employee focus to the customer directly translates to higher shopper satisfaction and increased loyalty. It is estimated that out of stocks cost retailers over $129 billion in lost sales in North America - a loss of -4% of revenue annually. (the cumulative worldwide cost of out-of-stocks for retailers has now reached over $984b) A study conducted by MIT Supply Chain Management Research determined that 78% of products that are not on the shelves (i.e out of stocks) are actually on-hand. Given this, a majority of out of stock issues can likely be resolved in-store. Inventory replenishment is critical to success, and those tasks need to occur at store level. Having the right products in the right place when consumers are looking for them (both online and in-store) allows sales to escalate and deliver a sales velocity that makes the most effective use of each square foot of space. Bossa Nova is committed to maximizing this efficiency by gathing  reliable, real-time data that delivers task oriented, actionable items. Efficient inventory control improves speed to shelf by alerting store-level associates of inventory on hand, as well as buying desks / suppliers of true OOS situations. Through computer vision implementation, retailers can accurately assess, and more importantly, address in-store conditions in real-time, across all locations. Real-time accuracy is not only important to retailers, but it is also important to your shoppers. By having accurate inventory, confidence thresholds for item availability can be increased for both in-store and online shopper inventory inquiries. In fact, 81% of shoppers do research online before visiting a physical store for what they want to buy, yet only 27% of retail sites provide store level inventory. When the robot “wheels” into your stores, you will be saving intensive labor hours and improving your store conditions with unmatched accuracy. Bossa Nova has the credibility and experience to help retail operations realize the return on investment and successfully integrate with existing platforms and systems. There are two popular sayings that really affect your bottom line: “Timing is everything”, and “Time is money”, and in business, money really is everything. While many technology companies are still working to surmount the bell learning curve of applied technology, Bossa Nova is equipped with extensive retail experience and has been trusted by operations and IT professions to successfully integrate and lead this huge step in retail automation. With accurate inventory management, you can increase your revenue potential and more accurately can forecast the future. +MORE

DART Displays

DART Displays

DART Displays offers a way to transform the in-store shopping experience to one that is digital and dynamic, with reporting and analytics that lead to big insights about what moves your shopper to purchase.     By leveraging DART Displays structures (both permanent and flexible) you can and will create a best in class approach for enhancing the brand experience in-store.  +MORE

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Robots for Retailers

Bossa Nova Robotics

It is estimated that out-of-stocks account for -4% loss in revenue, not to mention the possible long-term effects of losing loyal shoppers. Great shelving conditions can lead to great shopping experiences. Bossa Nova is the leading developer of robots designed to provide real-time inventory data for the global retail industry. Our retail service robot autonomously tracks inventory and the true state of in-store conditions to seamlessly deliver actionable tasks benefiting retailers through efficiencies and accuracy.   Ensure implementation and maximize operational efficiencies by relying on the retail experience and expertise of Bossa Nova. Our trusted team makes it work for all retailers - helping them turn real-time data into actionable tasks and insights.  Real-Time, Accurate Inventory Data Product Availablity with Efficient/Actionable/Timely Replenishment Real-time Corrective Actions to Remedy Merchandising, Pricing and Promotion Compliance  +MORE

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Solving Network Security and Connectivity for Retailers

CART

Network security and connectivity have become significant issues for retailers and represent a particularly challenging set of issues for independent retailers who typically lack the resources, skill sets, and expertise that larger companies are able to maintain. Big name retailers that have been hacked over the past year have further raised the importance of the issue. The increasingly rapid growth of mobile payment and in-store Wi-Fi availability for shoppers adds yet additional complexity. +MORE

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PAR SureCheck

PAR

(1)

Food borne illness puts your customers and your business at risk. While most restaurant and grocery chains have Hazard Analysis & Critical Control Points (HACCP) programs, many are ineffective and time-consuming. PAR SureCheck combines a PDA-based mobile application, cloud-based enterprise server and a fully integrated temperature measuring device (TMD) for managing HACCP and inspection programs for retail and food service organizations. SureCheck checklist-based logging automates the monitoring of quality risk factors while dramatically lowering the potential for human error. +MORE

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CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

Why Your Grocery Store Needs the Latest Scanning Technology

POSRG

For independently owned grocery stores to stay competitive with nation-wide retailers like Costco and Wal-Mart, having the latest point of sale (POS) hardware is essential for both customer and employee experience. While there is no replacement for knowledgeable, friendly cashiers, the checkout line is the nexus of the grocery store experience. A bogged down point of sale severely limits an independent retailer’s ability to effectively manage long queues, ultimately sacrificing their business to larger chains. Outdated and inefficient scanners at the POS means longer lines, frustrated customers and abandoned purchases. A POS upgrade can be a simple yet effective solution to many of the challenges faced by independently owned grocery stores today. Staying on the Forefront of POS Technology  A modern retail management system can narrow the gap between independent grocers and larger chain supermarkets. People often prefer the feel of a locally owned and operated grocery store to that of a larger chain, but in order to retain a loyal customer base, maintaining high quality equipment that serves the needs of the customer is a must. It is imperative for independent retailers to be on the forefront of technological POS advancements to stay competitive amongst the nationwide conglomerates. Smartphone use is constantly increasing as it integrates itself into virtually every aspect of the modern world, retail included. Being able to easily accept mobile coupons, pay via phone, scan items without concern for damaged barcodes, and weigh items quickly and accurately to reduce shrink are all elements that a store should consider when assessing their current stations and maximizing checkout efficiency.  Effective Mobile Couponing As mobile couponing becomes more widespread, it is important to implement equipment that can actually process electronic discounts. If you can’t accept a mobile coupon, customers may end up buying those products elsewhere, lowering your profits and decreasing the likelihood of the customer returning.  And while some POS systems do accept these coupons, a customer usually must either hand the phone to the cashier to scan, or the cashier must use a handheld scanner (relying on steady hands from both parties) to input the coupon code. Unfortunately, there is always the unwanted possibility of a dropped phone in this exchange, causing the grocer to be held liable for damages to the customer’s phone.  Customer Side Scanners State-of-the-Art checkout scanners now include customer side scanners for both ease of use and liability concerns. If the customer is able to use their phone to enter their loyalty information or coupons, scan an impulse buy at the counter, or even—eventually—make mobile payments, the cashier can focus on improving your store’s efficiency while the customer is supplied with an effortless way of entering information or discounts.  Versatility in Scanning Speeds up the Process  New scanning equipment also uses better quality laser scanning, with both vertical and horizontal scanning windows and omni-directional symbol orientation, helping to improve overall scanning speed. Many of these units can read barcodes even when they’re under plastic wrap, damaged or worn, faded, or poorly printed. Older scanning units can have scratches on their glass platters, increasing the time it takes to move items through the checkout line. Newer models use glass that is scratch resistant, limiting lost time and helping items ring up smoothly. Although lines may be long, with modern POS equipment discouraged customers may be surprised by the short wait times, therefore increasing customer satisfaction.  Maintenance Made Easy POS maintenance can also be an issue for independent supermarkets. With the advancements of technology, checkout lanes and their hardware are not immune to obsolescence. As equipment ages, it can become more difficult to service, taking longer and costing more in both labor and downtime. And while upgrading your store’s POS can cause concern—you might worry that it would be too costly or time-consuming, or even call for altering the structure of the checkout counter—products are now available that can reduce the total cost of ownership, lowering the time needed for servicing and overall power consumption. They’re easy to install, use a minimal number of parts, and have no moving pieces, thereby providing fewer failure points. Also, the housing of newer systems is often secured without screws, increasing accessibility for technicians and lowering checkout downtime.   What to Expect From Reputable Service Providers As a Point of Sale IT solutions and service provider, POS Remarketing Group is committed to helping your store manage every need at any phase of your equipment life cycle—from preventative maintenance and onsite repair to custom configurations made to order from our partnered, reputable brands. To stay competitive with nation-wide retailers and supermarkets, your equipment makes a difference to both customer and employee experience.  As experts in POS servicing and maintenance, POSRG can make these possibilities a reality, helping you acquire and implement a new checkout system that that will keep you competing with larger retailers. Upgrading your POS hardware is one of the easiest and most rewarding means to boost profits, reputation, and customer satisfaction.  Contacting Us If you’re interested in our services, we can be reached at www.posrg.com. We are confident that we can help with any POS or IT issue and provide valuable solutions. We will be present at this year’s National Grocers Association Show, occupying Booth 1015, where we’ll be showcasing the Zebra MP7000, a top of the line checkout scanner with some of the technology and features mentioned in this article. The details of our exhibition can be found here. Stop by and say hello, and we’ll be happy to show you our knowledge and expertise firsthand. +MORE

Meet Your Point of Sale Solution: Modular Now™

Amy Pulcini, Marketing manager, Innovative Workspaces

Innovative is pleased to be showing their Modular Now™ product line; a customizable mount solution for point of sale at The NGA show 2019. With various pole heights and mount styles, extension arms, and accessories; Modular Now ™ is the perfect solution for any point of sale environment. Expert engineering and a thoughtful production process means Modular Now™ is one of the highest quality POS mounting systems available.  Meant to withstand heavy use in point of sale environments, Modular Now™ provides an upscale look and clean aesthetic without sacrificing quality or durability. “Not all point of sale environments are alike, which is why Modular Now™ was developed. It allows our customers to quickly and easily create custom tailored solution.” says Jarrett Dugas, Point of Sale Manager. “It allows users to maximize counter space by using a single pole mount to support multiple displays as well as a payment terminal device, receipt printer, and even a keyboard tray for low counters.  Internal cable management helps maintain a clean, sleek, and attractive esthetic.”  Every customer has a unique way of doing business and therefore needs their own unique solution. Ergonomics are also becoming increasing important to reduce workplace injuries and increase employee comfort. Modular Now™ helps solve these challenges by providing a fully adaptable mount solution that can be tailored to each customer’s need. The result is better ergonomics, reduced development costs, reduced lead time, better long term support, and an upgrade path for users as parts are interchangeable. Why choose Innovative for your Point of Sale Solution? Configurable POS Solutions Not all POS installations are alike, which is why Modular Now™ was developed to allow customers to quickly and easily create a custom configured solution. Use our Modular Now configurator to build yours today. Durable Solutions for Continuous Use POS environments are notoriously heavy-use, which is why point-of-sale applications need mounting solutions that are designed and built with durability in mind. Expert engineering and a thoughtful production process means Modular Now™ is one of the highest quality POS mounting options available. Image is Everything Choose Innovative’s clean, attractive POS design to convey a quality image straight through the checkout process. Maximize Counter Space More counter space means more selling space. A single Modular Now™ pole mount can support multiple displays, a terminal payment device and a printer. Place your technology exactly where you need it Monitors, kiosks and payment terminals can quickly be placed in user-convenient positions with Innovative’s POS solutions. Do you have a unique requirement? Bring your custom projects – Innovative’s custom-design and rapid-prototyping capabilities will deliver. Join satisfied customers and partners such as Kohl’s, Starbucks, McDonald’s and Chick-fil-A to improve your POS setup today. Check out our full solutions catalog her https://innovativeworkspaces.com/pdfs/Innovative-POS-Catalog.pdf Don’t see what you need? Don’t worry. Product configuration is our specialty. Whatever your project specifications, Innovative can help you find the right solution.  Contact us today about your project requirements and technology mounting specifications: 800.524.2744 InnovativeWorkspaces.com/POS +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Innovative Workspaces

Innovative Workspaces

Designer and manufacturer of ergonomic monitor mounting and height adjustable sit-stand work space solutions.  Products Innovative is an award winning market leader of monitor, laptop, and tablet mounts. We are committed to creating reliable products through insightful design, responsive manufacturing, and superior product performance, providing the best in space savings, flexibility, and ergonomic benefit.  Monitor Mounts Regardless of application, our monitor mounts offer ergonomics, flexibility, and space savings for the professional user.  Height Adjustable Bases Encourage a healthier workplace by giving workers the ability to add more movement into the work day.  Sit-Stand Workstations Improve wellness and productivity in all work environments by incorporating standing into the day.  Power Beam + Benches Bring power and data into open spaces by choosing our power and data beam or our benching system which incorporates a built-in power beam. SHOP OUR SOLUTIONS > +MORE

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Vegetables Shouldn’t Be the Only Green in Your Market

Rachel Prince, Business Development, Tebo Store Fixtures

Every day, millions of people go shopping for groceries. They go to large and small grocery chains, independent markets, and even farmers markets- we all need to eat. Driving to these grocery stores wastes enough emissions as is, shouldn’t your shopping experience in turn be more efficient? By adding the use of Promolux LED, Econofrost Night Covers and Digital Menu Boards, your market can go from an ordinary every day or week occurrence to a fun, engaging and more energy efficient shopping experience. The first way that your grocery store can go green while enhancing the look of your product is by incorporating the use of Promolux Lights. Promolux Lights are a form of LED lighting specifically designed for your meat, produce, and other refrigerated displays. These long-life LED lights have a low-lumen depreciation which means they last long while staying bright. They also encompass a frosted technology which provides a diffused light to deter shadows and dark spots on food to keep it looking fresh and delicious. These lights and their cool physical temperature are safe if close to food and sprinklers and when added to your market, help save energy all whilst keeping your refrigerated displays looking superior to the rest. The next option to consider, Econofrost Night Covers, focuses more on efficiency than anything else. Econofrost Night Covers are used specifically in refrigerated cases instead of using traditional mesh or plastic covers to protect perishables. These covers are more hygienic than the traditional night shields and they reduce radiation and heat transfer onto the product. By incorporating these night shields, your grocery store can save anywhere from 37-50% of normal energy use per hour- an overall 10-12% energy savings in a 24hour period. Econofrost keeps your refrigerated cases cooler during downtime and helps reduce the amount of food shrink and discard levels up to $1 per foot per day, even during power outages and natural disasters! Because of the massive energy savings involved, some grocers have been granted tax considerations for their conscientious environmental contributions. As you can see, Econofrost Night Covers are a great way to save you money as well as keep your store running green and efficient. So far, we have discussed two energy saving options which help markets stay fresh and green, but where is the excitement and fun in all of this for consumers you ask? That is where Digital Menus enter the equation. Digital Menu Boards may just be your new favorite way to display specials and entertain customers in an economically friendly manner. Joe Michaels, VP of Product Development for the Tebo team and an active NGA member for over 10 years, has designed and built menu boards specifically for independent grocers. They a great way to market high margin and signature product, increase revenue and save money. Let me take a step back and let you know what exactly Digital Menu Boards are and why they need to be included in the grocery world more now than ever. Digital Menu Boards are durable and commercial grade screens with the option to display daily or weekly menu options, specials or ads. They have the capacity to play a moving video while highlighting the screen in different areas for specials or can be a still display to your liking. Besides all the technicalities involved, Digital Menus can help a busy lunch hour or day go by seamlessly. I will explain why in a moment. The first direct energy saving aspect involved in Digital Menus come from the elimination of paper and plastic signage, therefore cutting down on waste. Digital Menus have a proven 8-22% increase in revenue when used thoughtfully in store; whether it be the deli, over the hot foods, or on top of a refrigerated case. Aside from being green from the energy standpoint, they can also be green for your pockets by bringing in more desired sales. Another great opportunity stemming from Digital Menus is that customers can easily see highlighted specials on the board which, in turn, help sway people to purchase the item in focus. Highlighted specials are a great tool to use to drive customers to purchase more profitable and signature items. Even more, on top of the many previously stated benefits of menus, is their assistance with perceived wait times. From experience, I have noticed people often get impatient when waiting on their sandwich to be made or waiting in an order or checkout line, but this solution gives customers something to look at which can take their mind off their task, therefore making their perceived wait time dissipate. We at Tebo have been successful in integrating Promolux LED, Econofrost Night Covers and Digital Menu Boards into chain grocery retailers such as Super Value, Piggly Wiggly, Associated and Unified Grocers, as well as many single-location markets. These three solutions, designed with independent grocers in mind, have the capability to improve efficiency and save you money as well as provide a more inviting shopping environment. The focus above all is to keep markets eco-friendly and people-friendly, thus ensuring that vegetables will not be the only green in your market. +MORE

​SmartAisle and The Rise of Voice-Powered Retail

Ethan Goodman, Co-Founder, SmartAisle

There are three converging retailer pain points and dynamics that have created a compelling and important market opportunity:  First, there’s an historic labor shortage in the US – for the first time ever, there are more job openings than people to fill them, and this is undoubtedly impacting retailers’ ability to put high quality workers on the floor to interact with shoppers.  Second, The “Amazon Effect” is putting intense pressure on brick & mortar retailers to deliver a user experience that meets or exceeds that of E-Commerce – for example, better personalization – or risk losing trips and sales to Amazon and other pure plays.  And third, shoppers are indicating that they are increasingly open to engaging with voice-based virtual assistants in the in-store environment in favor of summoning a human sales associates – 52%, in fact, according to a recent report from AdWeek. So, we created an innovative new solution to help retailers address these challenges head-on. Meet SmartAisle, the world’s first voice-powered in-store shopping assistant.  SmartAisle brings the power and simplicity of voice technology to brick & mortar retail stores in a completely unique and ground-breaking way.  Specifically, it is a patent-pending technology platform that combines an intuitive voice interface, connected LED lights embedded on the shelf and a powerful artificial intelligence engine on the back-end to help shoppers with product selection and education at the First Moment of Truth.  It’s incredibly easy for shoppers to use:  First, shoppers see a call-to-action on at-shelf signage with a prompt for what to say to initiate the voice assistant – for example, “Alexa, open SmartAisle.”   Next, they answer a series of simple questions audibly about their product selection criteria – for example, in whiskey, their desired type (bourbon, rye or scotch) and a target price range (like, under $50).  And finally, our algorithm selects up to 3 recommended products; reads out the product names, descriptions and other relevant information (like ratings & reviews); and lights their position on the shelf for easy identification.   Beyond providing an undeniably cool & novel experience to shoppers, the value our platform can deliver to retailers, as I insinuated at the beginning, is significant. SmartAisle can do everything from enhance at-shelf navigation, selection and education to help close the sale; to capture and report incredibly valuable data about shoppers’ at-shelf behaviors and interactions, and allow retailers to optimize their staffing decisions – not necessarily replace human associates, but rather augment their capabilities and allow them to focus on other key tasks And we think SmartAisle does these things better than any available competitive options today, bet it:   Store associates, who in most cases have limited product knowledge, and whom shoppers sometimes avoid because they’re seeking discretion or don’t want to be “sold.”  Be it traditional at-shelf signage, which can only deliver static content and can’t capture shopper engagement data.  Or be it mobile apps, websites or bots, which require shoppers to have necessary hardware, software or browsers, and a reliable internet connection, and whose screen-based experiences can create barriers to speed.  At this point I’m sure you have all sorts of questions. Here’s my best effort to address the ones most frequently asked by clients and prospects alike:  Do I have to use Amazon Alexa as the underlying AI platform? No. SmartAisleSM is platform-agnostic, and can be built using other comparable AI like Google Assistant.  Has it been executed in a live store environment? Yes. We successfully ran a 2-month test with a boutique wine & spirts store in New York City, and just signed a contract for a 5-store test with a national liquor store retailer on the West Coast (set to launch this December).  How does it perform? Very well. During our 2-month test, SmartAisleSM drove a 20% YOY category lift for our client, and shoppers told us it provided an experience that was “noticeably better”, “easier to use” and “more entertaining” than normal.   Does it only work for Alcohol/Beverage? No. SmartAisleSM is perfect for any retailer aiming to elevate the in-store shopping experience, particularly those in heavy-assortment, high-consideration and/or premium-priced categories like Beauty/Cosmetics, Electronics, Fresh & packaged Grocery, Health & Wellness, Home Hardware, Pet Care and Fashion/Apparel.   How complex is it to execute? Not very. A typical engagement takes 3 months to launch from contract signature to go-live, we handle the installation and all needed maintenance, and the only infrastructure requirement of clients is accessible power. How is it priced? For the time being, pricing is still determined on a case by case basis. But we’re planning to implement a standard per store, per month model in the coming months.   Our vision is to be the world’s biggest, best and most indispensable network of digital in-store shopping assistants – installed in tens of thousands of stores, serving tens of millions of shoppers, and generating millions of dollars in incremental sales for our clients – and we hope you’ll join us on that journey. For more information, visit www.smartaisle.io or email help@smartaisle.io. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Retail POS and IT Hardware and Service Solutions

POS Remarketing Group Inc.

POSRG provides innovative and tailor-made solutions and support throughout the complete life cycle of our customers’ POS & IT hardware. There are many ways POSRG can help your stores get the technology and services needed to run efficiently and effectively.  Whether it’s new hardware or repairs, or on-site services such as store wirings or installations, POSRG has been in business for 15 years helping retailers of all types with their retail IT solutions. IT Hardware solutions – New or refurbished to match existing environment – POS, Digital Signage, Surveillance, Networking, Telecom, etc. Retail IT Services – Store wiring, Site Surveys, IT and POS Installation, On-Site Repair, etc. Hardware Repair and Maintenance Programs – Flat rate or customized plans to prevent and minimize downtime in grows and dispensaries Managed Network Services – Cloud PBX, Managed Wi-Fi, SD-WAN, Cellular Failover, etc. IT Asset Disposition, E-Waste and Data Destruction – Certified, end of life solutions that provide piece of mind and limit liability +MORE

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Customer Touchpoints and the Human Experience

Gary Hawkins, CART

I was visiting someone in the hospital the other day and, looking about the room, noticed an Amazon Echo installed on the wall opposite the hospital bed. There was a sign under the device telling patients that they could ask Alexa to call their nurse or make other requests. In speaking with the nurse I learned that Amazon is working with the hospital in a pilot to test the application of Alexa in the hospital environment. Beyond the hospital, Amazon is pushing Alexa into the hospitality industry where a growing number of hotels are putting the digital assistant in rooms so guests can request services just by asking. While this alone is fascinating, and illustrates just how far and how fast voice-based technology is moving, it really opens up a larger discussion on customer touchpoints. Retailers today have a fast growing number of ways to connect with a shopper, inside and outside the store. And, more than ever before, retailers need to be mindful of the human experience they are providing across those myriad touchpoints because in today’s digital world, user experience is everything. Consider the myriad ways a retailer can touch a shopper: In the digital world that includes the website, mobile, email, text, social media, and more. A Deloitte study calls out that “more than 60% of customers interact through multiple channels and irrespective of time, place, device, or medium, they expect consistency.” In the store, retailers can engage using kiosks, mobile, and the POS. We can’t forget about print, including the weekly ad and direct mail, along with television, radio, and other mass channels. And of course, just like in the hospital, voice will soon be everywhere. A good exercise for retail marketers to go through is to create an inventory of all the touchpoints they currently use, and then alongside that create a list of other touchpoints that could be deployed or used. Once the list of existing touchpoints is created, work to understand which shoppers are using each and why. For example, do high-value shoppers regularly use your mobile app? Do more convenience shoppers gravitate to your website?  Don’t forget about your associates; oftentimes they are the only interaction the shopper has with your business. The Wall Street Journal had an article recently about how airlines are arming their flight attendants with extensive data on their flyers to facilitate service on board. As a very frequent flyer I have experienced this firsthand, the attendant addressing me by name and asking if I would like my usual drink. Retailers have untapped potential to arm in-store associates with product and customer intelligence via smartphones to help them provide better service. One of the largest challenges traditional retailers face is having disparate capabilities and an inability to provide the seamless digital experience across devices and touchpoints that today’s shoppers are expecting… and demanding. Another Deloitte study (Customer Ambitions Delivered) states “research shows 89% of market leaders expect to compete primarily on the basis of customer experience - a number that has jumped from 36% four years ago. As more companies realize the benefits of engaging with their customers along every touchpoint, customers are growing accustomed to top-of-the-line experiences. Modern customers expect a tailored experience— one with flexible purchasing options, painless technology integrations, and ample opportunities to provide feedback if they receive stellar or sub-par products or services.” Retailers can then extend the inventory of touchpoints exercise, thinking through the ‘mission’ of each touchpoint and its role in growing (retailer brand) awareness, shopper acquisition, growth, and retention. Core to this is making every interaction across each touchpoint contextually relevant to the shopper. Again, the human experience is critically important. Every customer engagement at every touchpoint provides an opportunity to learn more about the shopper and, for digital touchpoints, provide a more personalized experience. To do this requires identifying the shopper as quickly and easily as possible so that you respond with relevant offers and information. Increasingly we are seeing digital displays and signage in the store incorporate cameras and other sensors able to provide additional analytics and insights to customer behavior. Best practices: Create and maintain a list of customer touchpoints used. Consider grouping the touchpoints such as digital, print, in-store, etc. to better understand your capabilities Create a ‘mission’ for each touchpoint which forces you to think through how it can be used to support shopper acquisition, growth, and retention Work to create a platform infrastructure that ‘feeds’ each touchpoint to create the seamless - and relevant - experience shoppers want Use every touchpoint and customer engagement to learn; improving the relevancy of the engagement and learning to make the touchpoint more valuable Any digital touchpoints should be fed by realtime intelligence reflecting the latest interactions the shopper has had with you _____________________________ To learn more join the CART team along with Kate Favrow, Corporate Marketing Manager for AWG, and Roger Marin, CIO of Draeger’s, for the upcoming Customer Touchpoints webinar on Tuesday, July 24, at 2pm Eastern. View article on Winsight Grocery Business here   +MORE

SmartAisle

SmartAisle

SmartAisle℠ is the world’s first Voice-powered retail shopping assistant. It is an innovative new technology platform designed specifically to revolutionize the customer experience in brick & mortar retail stores. Through a combination of an intuitive Voice interface, connected LED lights affixed to the shelf and a powerful artificial intelligence engine working behind the scenes, it provides expert product recommendations, education and support to shoppers at the all-important point of decision. +MORE

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The One Technology Every Grocerant Needs to Know

Tebo Store Fixtures

Digital signage isn’t just a pretty display, it is a tool to boost sales, customer experience and more; The use of digital signage in your grocerant deli will inform and persuade customers. The use of eye-catching imagery and content will drive sales, allow you to cross promote within your store, and excite your guests. Every day more and more grocery store delis are adopting the use of digital signage and seeing the benefit from this increasingly affordable technology. In the Deli environment, this is not only a resource for customers but is a great resource to engage your employees as well. It brings your daily menu to life with promotions and specials.  Not only does this increase dwell time, it will also help your customers get to know your brand better than static boards leaving lasting impressions. The Benefits of Using Digital Signage: Remotely update menu boards with no ongoing printing or labor costs Offer service to non-English speakers Boost sales 8-22% by simply placing the screen in your deli space Reduce perceived wait time Cross promote within store Employee engagement The Deli grocerant has many challenges that digital menu boards can help solve, but the key to success is to have a clear objective for your digital menu boards. Asking yourself how to correlate to your customer base, store branding, and employee involvement are the steps necessary for a successful relationship with digital signage. Regardless of the size of your grocery stores (multiple or single locations) with the use of digital signage, it will increase the effectiveness of communication in the work environment. A little-known fact is having engaged employees there is a positive correlation to above average productivity. With a raise in productivity leads to more sales and customers walking through your doors. Bringing digital signage to your space is a great start for positive growth of your grocerant deli. +MORE

Upping the In-store Technology Game in Grocery: A Do-or-Die Proposition

Alex Goodwin, Aila Technologies

“The grocery business truly is at a digital tipping point, where every aspect of the shopper’s journey will soon be influenced by digital, and increasingly enabled by digital platforms.”                                                                                     — Chris Morley, President of U.S. CPG & Retail, Nielsen, January 2017 The summer of 2017 has seen retailers making moves to add new digital capabilities at a frenzied pace. Albertsons is revamping its e-commerce systems. Publix has declared that it will offer home delivery at all locations by 2020. Kroger is piloting “digital shelf-edge” technology that it hopes will enhance efficiencies in pricing and data collection. And that’s just to name a few. Spurred by Amazon’s surprise announcement that it would acquire Whole Foods in June, grocers and mass retailers in the food and beverage space have been racing to get a leg up on the competition by investing in technology that can capture data, create enhanced customer experiences, and activate new processes such as delivery and in-store online ordering. Amazon is a real threat to existing grocery chains, but it’s not the only one: Target is expanding its commitment to food and beverage, and the nation’s biggest retailer, Walmart, is “gaining [grocery] market share at an accelerating pace.”  With so much at stake in what amounts to a technology arms race, grocers must be strategic in the experiences they craft and the processes they enable. On the other hand, an overly cautious approach may also prove costly: as digital-first consumers are increasingly influenced by technologically sophisticated industry giants, retailers who fail to act decisively risk losing hardfought market share in this ultra-competitive industry. As the grocery world braces for increasing demands for e-commerce capabilities, grocers would be well served to consider enhancing those in tandem with their in-store digital offerings.  The Online Challenge To date, online ordering only accounts for roughly 3% of grocery sales in the US, according to the Shelby Report, although that number is expected to grow significantly in the coming years. While the last-mile logistical hurdles continue to be problematic, the one big edge that e-commerce gives retailers comes in the realm of data collection.  Every digital transaction provides a wealth of sortable data about shopping habits such as purchase history and frequency. It also provides an array of opportunities for personalizing the interaction. For instance, digital platforms offer numerous options for delivering product recommendations based on past purchases or to pair with products already in the virtual shopping cart. In addition to creating a more pleasant shopping experience, these are proven ways to drive revenue: a recent Mckinsey report indicated that cross-selling can increase sales by 20% and profits by 30%. Similarly, Amazon admitted way back in 2006 that 35% of its revenues come from its cross-sales and upselling efforts. While simple apps can provide automated cross-selling capabilities online, grocers must find ways to bring these and other revenue-generating opportunities into their brick-and-mortar locations. A Seamless Buying Experience, Online and In-Store With 97% of the reported $600 billion in grocery transactions each year taking place in physical locations, it is imperative that grocers provide a seamless experience across all shopping channels. Brick-and-mortar stores must be able to deliver the same capabilities that customers are increasingly expecting when they order online — ever smoother and more efficient transactions, as well as product recommendations, loyalty rewards and discounts, and enhanced brand interactions.  The future of grocery will be built upon an in-store digital infrastructure made up of a series of connected devices capable of bringing the convenience and personalization of the digital world into the supermarket aisle. This infrastructure can solve discrete problems for consumers — wayfinding, detailed product information, line-busting, product recommendations, couponing, and more. At the same time, it will serve more broadly as a platform for innovation for retailers, to experiment with exciting new brand experiences and digital efficiencies.  The traditional, bulky, custom-built legacy hardware systems simply don’t have the versatility to keep up. Furthermore, in an industry in the midst of transformational changes, investing in expensive, single-purpose devices risks locking companies into operational workflows that might soon be obsolete. Instead, the infrastructure of the future will likely be built upon powerful consumer-oriented mobile devices. Today’s tablets and smartphones possess the features and functionality to enable solutions that solve current needs, such as in-store price checking kiosks, ordering stations, and POS systems, while also providing the hardware capabilities and flexibility to enable a nearly limitless array of future experiences and use cases.  Retail stores today must act as showroom, warehouse, and fulfillment center, providing both product and information wherever and however their customers need it. To enable this, retailers will be well suited to have the following components in place:  A digital infrastructure (from price checkers to point-of-sale terminals to associate handheld tools) that delivers a seamless digital experience throughout the store, while also tracking data for analysis and optimization of the customer experience, inventory management, store layout, product location, and more. Smart handheld devices that empower associates with full access to product information and customer needs, improving efficiency and productivity. In-store kiosks that offer a branded, user-friendly interface that will make the in-store experience as convenient as shopping online, maximizing next-gen technologies. These tools are available now, and the grocery tech race is already well underway. To maintain the status quo or move slowly is to sink into obsolescence. Bold, decisive action to infuse brick-and-mortar supermarkets with the best elements of the digital experience will be critical to surviving grocery’s ongoing transformation. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Robotic Floor Care

Brain Corp

Autonomy by Brain A.I. technology that provides a smart, safe, and sustainable solution to increasing labor shortages Robotic Floor Care Empowering employees to focus on higher value tasks.  Autonomous Cleaning EMMA, Enabling Mobile Machine Automation  A.I. navigation system capable of operating floor care equipment in complex, real-world environments without direct operator control.  Capable of automating a range of commercial-grade equipment – everything from industrial floor care machines, to medical equipment and forklifts. Embedded into trusted, brand-name, floor care equipment, EMMA is optimized for safety and designed to work alongside human teammates.   How it Works Manufacturers integrate Brain Modules into their branded equipment. Customers purchase Brain-enabled equipment from manufacturers. Customers activate Brain Corp’s monthly service to automate their equipment.    Autonomy by Brain includes: Remote monitoring from our Robot Operating Center (ROC), a command center staffed by Brain Corp Technicians with integrated field support.  Fleet management analytic reports that allow customers to manage key performance indicators.  Streamlined field service that includes automatically deploying support when maintenance issues arise.  ICE RS26 A global company that develops specialized equipment for the industrial and commercial cleaning industry, International Cleaning Equipment (ICE) prides itself on bringing best-in-class technology to its customers across the United States, Europe, and Asia. The collaboration between Brain Corp and ICE allows for a pooling of breakthrough technologies including lithium ion batteries and automated driverless technology. NSS eForce Burnisher A.I.  With more than 100 years of cleaning industry experience, NSS Enterprises is known for helping its customers maximize productivity and increase efficiency in the cleaning process. By partnering with Brain Corp, NSS is able to introduce advanced vision-based navigation technology to its customers, which range from cleaning contractors to facility management teams. NSS eForce Scrubber A.I.  With more than 100 years of cleaning industry experience, NSS Enterprises is known for helping its customers maximize productivity and increase efficiency in the cleaning process. By partnering with Brain Corp, NSS is able to introduce advanced vision-based navigation technology to its customers, which range from cleaning contractors to facility management teams. Max Ride 20 Scrubber  Minuteman International offers commercial and industrial maintenance products for the cleaning industry. Their range of products include walk-behind and ride-on auto scrubbers, floor machines and battery and propane burnishers. A company that prides itself on understanding the wants and needs of the industry and providing innovative solutions, Minuteman’s partnership with Brain Corp will allow the Illinois-based manufacturer to automate its Max Ride 20 Scrubber +MORE

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Interactive Kiosk

Aila Technologies, Inc.

INTERACTIVE KIOSK With scanning technology that’s second-to-none and customization that caters to any retail environment, Aila’s Interactive Kiosk is the industry standard for tablet kiosk solutions. ADDITIONAL FEATURES TrueScan™ Technology: The industry's best integrated image-capturing solution Wi-Fi Transparent: No matter where you place it in your store, the Interactive Kiosk is designed to maximize signal transmission Compatible: Designed for seamless compatibility with Apple's suite of iPad devices +MORE

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UNET

SuperValu

UNET is a fully PCI Compliant and Secure broadband network solution available to SuperValu Retailers.  SuperValu’s Retail Technology group has partnered with GTT in order to offer this best-in-class, fully-managed network service.  This service allows retailers to securely connect to SuperValu, the Internet, and sites within their own organization using the best network access technology available on a site-by-site basis. WHAT THIS MEANS: Retailers can operate a mix of DSL, Cable, T1, and Cellular access methods as a single network. SuperValu and GTT take care of the installation, monitoring and support of this network so the retailer can devote human resources to other tasks. GTT is a worldwide network with Multi-Protocol Label Switching (MPLS) at its core. Sites, like retail stores or retail offices, are added to the core using the best network technology available to the individual location. The MPLS core keeps the network more secure than standard broadband services and allows the easy integration of other services to the network in the future. +MORE

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Commercial Printing

Quad Graphics Inc.

Whether you’re looking to connect your message more effectively across channels, increase sales through better communication, or reduce your workflow and distribution costs, we have the solutions to help your business succeed. Connect More: Integrate print with digital channels in a meaningful way that connects with customers when and where they want to engage, increasing brand loyalty and enthusiasm. Sell More: Create innovative marketing solutions that help you better target and optimize your communications to stand out, inspire your customers and deliver results. Save More: Improve production, workflow and logistics processes through cost-effective solutions that increase efficiency and generate higher response at a lower cost. +MORE

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Vending

Intel Corporation

Smarter Shopping Experiences at Hand. Today’s intelligent vending systems are not the ordinary snack dispensers you grew up with. Vending technology is evolving quickly, and new machines are engaging shoppers like never before with touch-screen controls, video, audio, scent, gesture-based interaction, and cashless payment. +MORE

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Digital Signage Solution

Intel Corporation

Big retailers are achieving the kind of engagement that shoppers crave by putting the right screens in the right places, and showing the right messages. Today digital signs are used to showcase hot new inventory, promote closeouts, measure message effectiveness, and so much more. +MORE

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Food Service Solutions

Hussmann

Hussmann provides a wide range of products for fast food and full service restaurants, cafeterias, and other food service operations. These include self-contained display cases, specialty merchandisers, island displays, salad bars, food counters, refrigeration systems and many others. LTH Family: Low-temperature glass-door merchandisers that provide reliable freezer performance, maximum merchandising space and a removable refrigeration cassette for easy service. ​Isla Island Displays: Isla, Hussmann's unique "design your own island" merchandiser, offers retailers a flexible way to display refrigerated hot and dry items all in the same merchandiser. ​DDSS Spot Display: The DDSS-4MC is a versatile merchandiser for applications requiring maximum product capacity in a 29" deep footprint. ​ Ideal for displaying sandwiches, salads and beverages. ​Q Series: The Q Series’ upscale styling and distinctive designs make your finest foods irresistible to shoppers. Creative contours guide customers to your display, where they can view every delicious detail of your quality foods, thanks to the Q Series’ high-definition glass and clearly visible sight lines.​ +MORE

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Dollar and Discount Store Solutions

Hussmann

Hussmann has developed an equipment, operations and retail optimization platform that enables our dollar and discount retailers to overcome the “barriers” of entry into the beverage, frozen and fresh foods markets, and to engage in these markets more competitively, efficiently and profitably. As our dollar store and discount retailer customers move aggressively into the beverage, frozen foods  and fresh foods market, the need for committed partners is critical to their success. As an industry leader in optimizing the retail merchandising of perishable foods, and enhancing a customer's  experience, Hussmann has proven to be the most resourceful of partners available. A successful perishable foods program requires much more than a refrigeration manufacturer; it requires a Total Team...that’s the Hussmann Advantage! +MORE

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