Forecasting

Transportation Optimization - a silver bullet to solve "last mile delivery?"

Ted Matwijec, Managing Director, ACT Operations Research – Raleigh, NC.

Learn how knowing your constraints and customer demands feeds sophisticated algorithms to provide optimal routing and balance delivery vs costs   Lately I have been seeing more and more of those brand-new Amazon Prime - Mercedes panel trucks making deliveries around my neighborhood.   Also, I have even seen the USPS delivering packages on Sunday (contracted by Amazon I am sure).  What’s going on Sunday deliveries? On demand delivery with time windows specified by a customer is becoming the consumer norm.  Remember the delivery or service call by your cable TV/Internet provider saying my service guy will be there between 8 am and noon then shows up at 11:50am.  Met their promise, but ruined your whole morning wasted sitting around! Let me assure you that customer service problem can be solved and you don’t need the resources of Amazon, UPS or Fed Ex. Amazon is clearly moving into the supply chain delivery markets much to the chagrin of FED EX and UPS to take back their “last mile” deliveries of their goods and solve this problem for the customer.    The question is how can they make the most expensive part of delivery – the “last or golden mile” to a customer profitable? From our experience in these markets, simply put, Amazon, Fed Ex, UPS and other large transportation companies have the best and brightest staff of Math, Statistical Phds that constantly hone their algorithms to minimize costs and maximize the service requirements.   When profit is measured in pennies in a transportation system – (that’s why you see the UPS guys running from each delivery back to their trucks) – the solution cannot be a spreadsheet or database or even year 2000 optimization technology. It is not rocket science, well maybe sort of, but rather advanced mathematics (think Calculus) applied to route planning optimization and fleet capacity analysis.  These transportation algorithms (remember the traveling salesman problem) have generically been around for decades, however now they are totally customized, enhanced and improved enough to cover the most minutia of system requirements – by many software companies.  I read that UPS has put 10’s of millions of dollars in R&D over the years into their algorithms to update and improve optimize their KPIs – as an example! So, why now is the “last delivery mile” more complex and expensive than ever?   The short answer, the customer is demanding it and will go other places if your company cannot provide it!   We all know how poor delivery can be written up in YELP or GOOGLE about your business – a big problem in the social media world for your marketing department.   (eg. – delivered food late for a kid’s birthday party) The good news for any retail or grocery store fleet manager is that to solve the “last mile delivery” the technology today is much less expensive and available for all size of fleets and route planners The long answer is the complexity of the business rules, constraints and requirements to execute this service.   First some examples…of customer/supplier requirement I am seeing today in our markets of retail and grocery applications - Customers: Wants confirmation of a tighter availability of their grocery delivery – eg. In the next 30 minutes Desire communications via a mobile app, email or text to the customer – about the updated arrival time. Want a positive experience to tell their friends how good their deliveries are! – We all want that on demand! Grocery/Retail Stores with their own fleets, or outsourced via 3PLs - Wants a confirmation signature the groceries have been delivered and that information is sent back to the IT system in real time, with SKU information, for example – for replenishment purposes. Wants real time updates from their drivers about location, traffic and estimated delivery window to communicate back to the customer. Wants to be able to reschedule a driver in real time for a new pickup at the store/warehouse or pick-up a returned item. So, the lengthy transportation distances between warehouses to stores is a natural issue solved by logistics teams for inventory replenishment.  Now add that complex delivery network and inventory now required “on demand” from a store location or back in the warehouse for a customer that wants it delivered this afternoon – and you get to see why the “last mile” delivery starts to become complex and expensive!  From a labor, IT system connection, communication systems, loading, unloading, time window point of view, the human brain cannot possibly manage all the variables in your network – to balance cost vs services. Lot’s of moving business costs involved to serve the customer. So, from my 30  + years in the Operations Research field, I can strongly recommend an updated math model is appropriate for route planning and optimization and is the potential strategic “silver bullet” you are looking for – to support you competing in your markets!  Of-course it is not the whole answer, you have to execute a plan, change some processes and manage the fleet – the cultural processes. Question, when was the last time you asked for your route planning algorithms to be updated in your home grown business system,  TMS or ERP system, meanwhile your points of service network has changed a lot just in the last 5 years! I have seen the market share winners in the tight margin grocery or retail store business realize that the supply chain strategy to optimize delivery to their clients from source through the delivery point is accomplished by using transportation optimization.   Managing constraints like labor, fuel costs, traffic conditions, time window, texts and emails to meet that short time window and the “last mile” requires serious modeling/computational power and IT changes. The good news is that this technology is more readily available, less expensive from providers, easier to use for your staff, and has proven real cost savings – to meet or exceed your customers expectations. How much did your optimization algorithms cut your cost in your delivery system last year? Find the hidden value in your delivery system today, using math optimization, your savings should be a min. 10%+ or more in our experience to deliver on time or earlier and impress your customers! +MORE

Timing is everything and ‘your newest team member’ is right on time!

Lan Nguyen, Marketing Manager, Bossa Nova Robotics

With AI and data from your newest team member, retail work has never been easier. Bossa Nova, a leader in creating autonomous service robots for the global retail industry, tracks inventory plus store and shelf conditions in real-time. Its solution delivers data with speed and accuracy. By reducing inventory time, Bossa Nova is able to provide real-time data for stock levels with improved accuracy. So how does this translate to a financial gain for retailers? First, by automating mundane tasks, employees are happy and happy employees make a happier retail environment. You might wonder how many hours are spent on mundane tasks such as inventory audits.  There are 30,098 items in the average grocery store. A typical Target store has around 80,000 SKUs and a Walmart supercenter sells up to 120,000 items. It takes about 20 human hours to audit 10,000 products. Following this logic, an average grocery store would require over 60 hours per store,  160 hours per store for Target, and a whopping 240 hours auditing shelves at a Walmart Supercenter. It’s easy to see how grocery stores following the recommended minimum quarterly inventory schedule forfeit a high proportion of human working hours to this task. For those that audit monthly, the labor costs are even more tremendous.   Bossa Nova helps retailers automate these inventory audits and monitor shelf-conditions in parallel, scanning an 80 linear foot aisle in 90 seconds with 98% accuracy. Through automation, employee focus can be shifted to more action oriented, customer-centric tasks, while the Bossa Nova robot detects anomalies in shelf conditions, covering everything from addressing out of stock and misplaced items, to pricing, and more. This shift in employee focus to the customer directly translates to higher shopper satisfaction and increased loyalty. It is estimated that out of stocks cost retailers over $129 billion in lost sales in North America - a loss of -4% of revenue annually. (the cumulative worldwide cost of out-of-stocks for retailers has now reached over $984b) A study conducted by MIT Supply Chain Management Research determined that 78% of products that are not on the shelves (i.e out of stocks) are actually on-hand. Given this, a majority of out of stock issues can likely be resolved in-store. Inventory replenishment is critical to success, and those tasks need to occur at store level. Having the right products in the right place when consumers are looking for them (both online and in-store) allows sales to escalate and deliver a sales velocity that makes the most effective use of each square foot of space. Bossa Nova is committed to maximizing this efficiency by gathing  reliable, real-time data that delivers task oriented, actionable items. Efficient inventory control improves speed to shelf by alerting store-level associates of inventory on hand, as well as buying desks / suppliers of true OOS situations. Through computer vision implementation, retailers can accurately assess, and more importantly, address in-store conditions in real-time, across all locations. Real-time accuracy is not only important to retailers, but it is also important to your shoppers. By having accurate inventory, confidence thresholds for item availability can be increased for both in-store and online shopper inventory inquiries. In fact, 81% of shoppers do research online before visiting a physical store for what they want to buy, yet only 27% of retail sites provide store level inventory. When the robot “wheels” into your stores, you will be saving intensive labor hours and improving your store conditions with unmatched accuracy. Bossa Nova has the credibility and experience to help retail operations realize the return on investment and successfully integrate with existing platforms and systems. There are two popular sayings that really affect your bottom line: “Timing is everything”, and “Time is money”, and in business, money really is everything. While many technology companies are still working to surmount the bell learning curve of applied technology, Bossa Nova is equipped with extensive retail experience and has been trusted by operations and IT professions to successfully integrate and lead this huge step in retail automation. With accurate inventory management, you can increase your revenue potential and more accurately can forecast the future. +MORE

Robots for Retailers

Bossa Nova Robotics

It is estimated that out-of-stocks account for -4% loss in revenue, not to mention the possible long-term effects of losing loyal shoppers. Great shelving conditions can lead to great shopping experiences. Bossa Nova is the leading developer of robots designed to provide real-time inventory data for the global retail industry. Our retail service robot autonomously tracks inventory and the true state of in-store conditions to seamlessly deliver actionable tasks benefiting retailers through efficiencies and accuracy.   Ensure implementation and maximize operational efficiencies by relying on the retail experience and expertise of Bossa Nova. Our trusted team makes it work for all retailers - helping them turn real-time data into actionable tasks and insights.  Real-Time, Accurate Inventory Data Product Availablity with Efficient/Actionable/Timely Replenishment Real-time Corrective Actions to Remedy Merchandising, Pricing and Promotion Compliance  +MORE

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BEFORE! Predictive Analytics

ACT Operations Research

1) Predict demand down to store and SKU level 2) Predict promotional campaign affect in the store, transportation and warehouse operations 3) Buy optimal quantities 4) Manage the risk associated with stock outs vs promotional campaigns and waste 5) considers assortment constraints and category efficiency 6) simulate store queuing for capacity analysis purposes and cost reduction purposes.  REVENUE, SALES & PROMOTION Revenue management and price optimization is a core-activity in any market oriented company operating in different industries (Retails, Fast Fashion, Chain Store, Car Rentals, Web Business, etc.). The goal of our suite is to provide, to the revenue managers, advanced analytics, using a unique combination and integration of predictive, optimization and simulation models. While the analytics tools are complex the results are always presented in an intuitive way. The core products included in the Revenue, Sale, Price & Promotion (RSP&P) suite are: Dynamic Price Optimizer (DPO), the multi-paradigm predictive paltform - Before! Predictive Analytics with Before! Sales Campaign -, the customers and market profiling analytics (CMP), the promotion optimization and what-if analysis platform - Before! Promo.  Before! Sales Campaign Before! Sales Campaign software addresses the needs of industries where the products and the merchandise assortments, have a fast renewal  dynamics, even during the same season, like the case of fashion and  fast-fashion channels, electronics or several web-business  Before! Promo Before!Promo, is a complete multi-paradigm analytical tool by ACTOR, developed for scaling enterprise companies. In the current competitive scenario the consumers pay high attention to the promotions, on the other hand promotions exposed retailers and vendors to higher risks in terms of image, in case of stock-out or costs in case of over-stock. When products are fresh-food or fast fashion for example, the risks become even higher.  Before! Predictive Analytics  Before! Predictive Analytics or simply Before!, is a complete multi-paradigm demand forecasting platform by ACTOR, developed for scaling enterprise companies. Before! provides you the capability to forecast the demand while gaining control of the related organization processes such as; planning, procurement, inventory optimization, store replenishments, etc..  Dynamic Price Optimization  Dynamic Price Optimization (DPO) is a capacity and revenue management software based on sophisticated analytical algorithms. It permits users to optimize the prices of products, assets and commodities over the time based on the expected demand, the competitor’s prices and other key-information like, for example, price elasticity.   +MORE

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CART'S INNOVATION PROGRAM

Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

CART Weekly Report 3/7/19

CART, Advancing Retail

AMAZON PLANNING TO OPEN DOZENS OF GROCERY STORES, WSJ REPORTS | BLOOMBERG Gary's Take: While supermarket retailers are focused on the shift online, Amazon represents a much more significant threat as it is poised to disrupt the very business model that drives US supermarket retail. And on top of that, Amazon is deftly bringing the pieces together as the food industry and healthcare converge. This and more is discussed in my latest book "Retail in the Age of I". AMAZON TO LAUNCH NEW GROCERY BUSINESS | WSJ Gary's Take: Amazon represents a threat to traditional supermarket retail far beyond the move online. Amazon is poised to truly disrupt the business model that all but a few grocery retailers rely on to power sales and profits. My latest book, "Retail in the Age of 'I'" (available on Amazon - where else?) explores this threat and more.  A New Podcast about “Technology, Innovation, and the Independent Retailer” | Retail Tomorrow with host Kevin Coupe From the floor of the National Grocers Association (NGA) Show in San Diego, “Retail Tomorrow” host Kevin Coupe engages with a power panel of retailers and experts in a discussion of the unique technology challenges and opportunities facing independent retailers, which often are without the resources available to larger competitors, but that often have the cultural flexibility to experiment and innovate. Lauren Johnson, CEO/President, Newport Avenue Markets, Bend, Oregon. Lisa Mangino Swanson, Communications Director, Hugo's Family Marketplace, Grand Forks, North Dakota. Sterling Hawkins, Co-founder, Center for Advancing Retail & Technology (CART). Tom Furphy, CEO/Managing Director, Consumer Equity Partners. Glen Terbeek, the retired force behind Anderson Consulting’s Smart Store initiative (who brings uncommon sense and historical perspective to the conversation).   NEW BOOK! Retail in the Age of ‘I’ - A New World View for the Retail Industry | by Gary Hawkins now available on Amazon   Suggested Reading:  GIVING INDEPENDENT GROCERS AN ECOMMERCE BOOST By Jim Dudlicek, Progressive Grocer  ARE ROBOTS COMPETING FOR YOUR JOB? | The New Yorker   Featured Blog of the Week:  TRANSPORTATION OPTIMIZATION - A SILVER BULLET TO SOLVE "LAST MILE DELIVERY?"   Guest blog by Ted Matwijec, Managing Director, ACT Operations Research - Raleigh, NC  Learn how knowing your constraints and customer demands feeds sophisticated algorithms to provide optimal routing and balance delivery vs costs...  >>LEARN MORE   INFLUENCER MARKETING AND STORY-TELLING IN RETAIL - Los Angeles Immersion Event - March 19-21 The fifth Retail Tomorrow Immersion will take us to LA and put you in the middle of the latest thinking in storytelling, “influencing” in its many forms, and how both are impacting retailers and brands. We’ll do a deep dive on this subject at Google and YouTube’s glittering new campus at the historic former Howard Hughes airfield.  Event details RETAIL TOMORROW LABS: Los Angeles - Apply to Present  We help incubate ideas, concepts, products, services and other solutions with our community of retailers, brands, suppliers, innovators and other thought leaders to improve the overall shopping experience for the consumer.  Join us for the Retail Tomorrow LA Lab* during the Retail Tomorrow Los Angeles Event on March 21st. We're bringing together a highly exclusive group of 40+ retailers and brands. You'll have 10-15 minutes to present 1 on 1.  *fees apply   DON'T DELAY!! APPLICATIONS CLOSE MARCH 11 FOR THE SPRING 2019 RETAIL INNOVATION PITCH EVENT +MORE

The Growing Role of Data Intelligence in eGrocery

Michael Demko, CEO and Founder, Locai Solutions

2018 was marked by many advancements in the various applications of data intelligence – the ability for computers and apps to gather information, and use it to give customers a truly personalized experience – setting the stage for the next-level in convenience. Shoppers are now less resistant to the idea of individualized product suggestions, which creates a new dynamic of customer service: people expect products to be presented to them in an easy, personalized, and intelligent way.  A great user experience is an imperative part of any eCommerce offering, but the underlying logic, algorithms, and intelligence that bring depth and relevance to the user experience is where the real innovations are occurring. In 2019, personalization and AI will grow from being merely promotions and product recommendations to a set of  tools that help retailers sell time-saving solutions. By 2020 45% of retailers plan to utilize artificial intelligence to enhance the customer experience. Currently, many platforms generate lists that you can buy from, but with machine learning you can now deploy solutions that provide higher levels of convenience for your customers.  What exactly does the customer experience? A more frictionless buying experience. Upon initial sign in to an app powered by an engine like eGroceryIQ, customers answer questions about their dietary preferences, portion sizes, and favorite items. After each purchase, the order details are collected and used to modify that user's next shopping experience. If the customer reviews an item, that information is also integrated into future product and recipe recommendations. eCommerce platforms embedded with AI powered solutions will take all this customer data, integrate it with what is currently in their shopping cart, and provide them with a highly personalized and engaging shopping experience. These smart apps, using segment-of-one personalization, create a unique interface for each customer. Instead of having to sift through an entire catalog, shoppers are presented with their favorite items right away, as well as similar product suggestions – foods they might like based on past purchases.  Other applications for data intelligence include capabilities that provide shoppers with information to problem solve for quantity and product type. Customers can filter and scroll through listings to compare nutritional information and see what items fit with their dietary preferences or restrictions. AI solutions  can sift through recipes, parse ingredients, map them automatically to a retailer’s assortment and systematically scale the amounts needed for a family of 4 or a single serving enabling customers to use tools such as meal planning to maximize use of products already in their virtual shopping cart. As machine learning continues to evolve, the possibilities become endless.. Is it worth the investment? All that value for your customers translates to higher sales. Intelligent solutions mean higher basket sizes, improved loyalty & retention, increased conversion rate, and higher purchase frequency.  Furthermore, data intelligence can be used to advance your merchandising, logistics, and fulfillment efforts. According to Tech Emergence, "the predictive capabilities of AI may play an important role in forecasting inventory needs, determining prices of products based on internal and external factors, analyzing customer behavior, loss prevention, delivery services–and potentially much more."  Equipped with volumes of data about your customers, new platforms will emerge to enable you to more easily pivot your business strategies, optimize your interfaces, and offer a catalog of high selling products.  The bottom line? More convenience equals greater customer satisfaction and more revenue. Intelligent solutions for today and tomorrow According to Forbes magazine, almost half of Americans now buy groceries online. Recent surveys by Food Marketing Institute (FMI) and Nielsen show that 49% of US consumers had bought CPGs (consumer packaged goods) online in the past three months, up from 23% in 2016. The rates were higher among younger demographics – 61% for millennials and 55% for Gen Xers. As these rates continue to increase, experts predict that AI will continue to expand to meet the growing needs of both grocers and shoppers. Without AI, traditional grocery stores will have a difficult time meeting consumer behavior and demands. Many are finding that simply adding an online catalog is not enough to satisfy their customers, nor drive higher sales. The key is increasing value through efficiency and continuous learning about your customer. Solutions embedded with machine learning are designed to meet the needs of both the retailer and the consumer – giving the consumer an engaging, personalized experience, and the retailer a comprehensive, sales-driving and scalable platform. In order to succeed digitally, a broad set of components are needed and we’re beginning to see more and more partnering between grocers and technology solutions. As Yeal Cosset, Chief Digital Officer of Kroger said, “Personalization based on available data will not work. If the filter of the data is only good you will become obsolete, but if it is great you will have success.” Investing in flexible platforms that enable integration with the best in class consumer and operational features will become necessary, as a wide host of 3rd party application providers continue to emerge as the industry evolves. +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Locai Solutions

Locai Solutions Inc

locai is the first company to offer a full suite of software that integrates an e-commerce platform with a fulfillment management system. locai provides a flexible set of solutions including a turn-key eCommerce website, as well as access to great UX features - such as product recommendations, meal planning, and endless aisles - via APIs for easy integration into your existing eCommerce platform. These features have been proven to drive higher basket sizes, and create greater customer engagement, satisfaction, and retention. The locai platform is also the first eCommerce solution for grocers to be built on a cloud based architecture that enables order execution via the full spectrum of fulfillment formats. The locai Fulfillment Management System is versatile and capable of supporting numerous operating footprints, from warerooms to dark stores and/or dedicated distribution centers, and while fully integrated with locai's eCommerce Platform, the FMS can easily integrate with other eCommerce platforms and order management systems to create a unique solution for your brand. Embedded with real-time operating metrics, intelligent pick cart building logic and order verification, the locai Fulfillment Management System is proven to reduce operating cost per order while improving order accuracy. +MORE

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Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Retail Strategy Experts U. S. & Canada

Better Sales & Brand Management Group

PLANNING Planning for a market in the U.S. or Canada—regional or national—requires a methodical approach. Multiple elements come into play, from product to packaging, pricing and promotion. The right partners are crucial and a roll-out plan that is fiscally responsible is essential STRATEGY The key to success is a sound go-to-market strategy. We work with you to define your goals, priorities and expectations. We then recommend the best course of action based on resources and opportunities. All retail placements are backed with consumer marketing strategies to deliver sales results. BRAND MANAGEMENT Understanding the distribution and retail landscape while implementing proven brand management techniques only comes with years of hands-on experience and the right partners. We eliminate the learning curve and costly mistakes by providing a comprehensive service. Positioning – brand strategy and pricing Analysis – to decide on best distribution model Territory Management – Regional / National US and Canada Distribution Channels – set up and manage Broker Networks – set up and manage Corporate Accounts – set up and manage Sales Support – set up and manage sales teams/demos Reporting – setting goals and monthly reporting PRODUCT DEVELOPMENT Brand Concepts  We Help brands clarify & Define: A unique brand vision Positioning in the current marketplace Key Messages through ingredient stories Demographic of target audiences Formulation Development Custom formulations are developed specifically to fit the brands marketing concepts and target the desired demographic. We always keep a critical eye on budgeting and timelines throughout the process, providing frequent tracking reports of the project for your review. Specialized Formulation Development Services Include: Natural & Organic Formulations  Sophisticated, efficacious, and original formulas for the personal care industry Full Stability and compatibility testing services Wide range of ingredient claim information USDA Organic and Eco-cert Certified Cosmetic Ingredients Proprietary natural fragrances for unique, custom formulations Internationally compliant formulations Packaging Development We bring innovation and experience to cosmetic product packaging and design, key components  to the success of your brand. Our knowledgeable, experienced professional team can assist in coordinating all aspects of the development and sourcing process, creating a seamless collaboration between packaging design, formulation and functionality.  We have a strong global network of packaging suppliers, which enables us to help brands source the packaging of their choice. If we are unable to find the exact packaging to meet the needs of the brand, we develop customized packaging solutions. Strategic Planning for Timelines and Product Launches When taking the brand/product rom development to market, we develop a strategic plan, budget and timeline to achieve your goal launch date.   REGULATORY SERVICES Whether you are looking for assistance in becoming compliant in the United States and or Canada, Better Sales & Brand Managment Group can help. United States OTC Regulatory Compliance FDA Compliance Ingredient List Quantitative qualitative Prop 65 compliance Claims Review Dossiers Cosmetic Product Safety Assessments (EC) 1223/2009 Annex I, Part A and Part B EU Regulatory Compliance 1223/2009 EU Regulation Packaging Labeling: Claims & Compliance - Domestic & International INCI (International Nomenclature for Cosmetic Ingredients) Ingredient Labeling Claims Substantiation - Review packaging verbiage for compliance Canada Cosmetic Registration Natural Health Product  Drug Identification Number LOGISTICS We are specialists in logistics, calculating every detail to provide customized service to our clients with a reliable consistent relationship. Skilled in U.S. and Canadian Order Fulfillment Services, working with our partners servicing all classes of trade we are able to deliver seamless operational expertise. Fulfillment Pick and Pack Light Assembly Mailing services Cross Docking Same Day Shipping Inventory Management  Web tracking EDI set up and Management Order Processing Accounts Receivable/Payable Returned goods processing    Warehousing  We can organize central warehousing, establishing a base of business in the US and or Canada and provide state of the art facilities for all of our clients warehousing needs  +MORE

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CATAPULT

ECRS

CATAPULT is a single software platform that facilitates front-to-back enterprise efficiency. This powerful software automates the completion of critical tasks from supply chain to customer checkout. It has an easy-to-use interface, customizable POS menus, flexible web office reporting, and unique features such as ScaleAware™ for produce and bulk item management. +MORE

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Retail Analytics & Merchandise Planning

Professional Advantage

When it comes to merchandise planning many retailers are restricted by a lack of timely and accurate information on their sales, stock turn and customer demand. The RAMP system is designed to give retailers insight into their performance and resolve their biggest dilemma - minimizing inventory stock while maximizing inventory availability. +MORE

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Direct Store Delivery (DSD)

BRdata Software Solutions

Maintaining control over product received at the store backdoor is crucial.  Using the BRdata DSD (Direct Store Delivery) system, users can instantly and easily verify that the costs, allowances, quantities, and products received are what is expected from the vendor. Smooth flow of DSD will increase the speed of receiving for both the store and vendor, ensure accurate inventories and correct cost/retail maintenance.  Allowing you to know exactly what is being received and at what cost at the time of delivery is an essential tool that will contribute significantly to the profitability of your retail grocery operations. +MORE

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e4score

e4Score

Supply Chain Digitization Solutions  e4score is a supply chain innovation leader providing shippers and their business partners, both carriers and customers, with supply chain digitization and visibility solutions. These solutions enable on-time shipment and on-spec assurance. Additionally, we offer operational efficiencies such as easy warehouse check in and out as well as rapid, accurate return authorization approval. Our solutions focus on reducing transportation waste and keeping drivers moving on-schedule so that shippers can become the “shipper of choice”.  TrackAssured Complete shipment visibility TrackAssured provides users with visibility to the location and condition of all of their shipments. Not only can users track the location of the shipment, but the condition as well. With TrackAssured, you can have complete confidence that your shipment is on track and intact. We provide you with peace of mind and the knowledge to take action before a shipment goes off track.  EZCheck-In Distribution center check-in & check-out automation e4score can track and provide data from the time a truck leaves a facility to when the shipment is delivered. Our technology also increases the efficiency of Welcome Centers operation. Through our app, attendants can electronically check shipments in and out on a tablet, eliminating manual transactions and accelerating the pick-up and delivery process.  If the trailer is sealed with a Vypin RE-Seal, then the shipment can be recognized electronically, thereby enabling “no touch” check-in and check-out.  ExpressRA Return Authorization automation. Returns and refusals can be a logistical nightmare. We have established a system that takes the frustration out of managing  returns and refusals.  The e4score ExpressRA system makes it easy for customers to return unwanted products and for carriers to handle the refusal process. +MORE

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Branch App

Branch App

A single app, configurable to solve your labor and staffing challenges Whether it's scaling labor in real-time or attracting employees with flexible benefits, Branch has a module to optimize your workforce. INSTANT PAY  Branch Pay provides real-time earnings technology that gives your hourly employees instant access to their earned wages, helping to alleviate stress, increase engagement and ultimately decrease employee turnover.  SHIFT FLEXIBILITY Share labor across locations - Scale labor up and down in real-time to meet demand by sharing across nearby locations and automating staffing decisions. EMPLOYEE SELF SERVICE Shift work made easy - Empower hourly employees with mobile access to their work schedle and the abiltiy to sap shifts, track earnings and more. COMMUNICATION  Connect your entire organization - Engage hourly employees through a synamic solution that includes customer channels, activity feeds and channels AUTO SELF SCHEDULING  Demand-driven scheduling powered by A.I. - Branch's AI Scheduler uses machine learning to generate a forecast analyzing various demand inputs, and matches it with your labor across your hourly workforce for efficent and compliant shceules +MORE

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Orbital Insight

Orbital Insight

Consumer Industries Production and consumption drive economies around the globe. We work with customers across: Retail & Wholesale – Vehicle Counts, Traffic Monitoring Import & Export – Asset Estimation Real Estate – Investment Trusts (REITs), Asset Management Transport & Logistics – Supply Chain Monitoring Orbital Insight helps businesses understand production and consumption patterns across large geographic areas with automated geospatial analytics at scale. +MORE

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NextOrbit

NextOrbit

NEXTORBIT – Intelligent Demand Prediction and Adaptive Pricing NextOrbit is a AI and ML enabled SaaS platform for pricing and demand prediction.  NextOrbit helps Retailers, e-commerce companies and CP Brands address demand planning & price optimization. NextOrbit models demand and price-elasticity for every product, and category that a Retailer/Brand carries. From this intense analysis and deep understanding of demand and customers, NextOrbit gives Retailers  and Brands:   Demand Plan & ship Orders 2) Procurement Recommendations  3) Price Recommendations  4) Promotions Recommendations. 5)Size ratios by store (for fashion). NextOrbit maps out all of your relevant local events and competitive activity including pricing. A core part of our platform is our proprietary data sets that we bring to the table. Specifically, monitoring competitor activity - assortment, promotions, pricing. +MORE

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S5 Stratos

S5 | Stratos

RETAIL SOFTWARE REIMAGINED. A MODERN APPROACH TO RETAIL SOFTWARE. Software engineered specifically for the challenges that Retailers face in the New Age of Retail. New Problems Require New Solutions. We are industry veterans who have decades of experience in leading successful transformational programs in Supply Chain and Merchandising.  We understand the challenges of the new retail environment, and have used this understanding to design holistic solutions that are built from the ground up, specifically to address the modern challenges the industry is facing.   OUR SOLUTIONS Assortment Planning & Merchandise Financial Planning Solutions that give your business the Competitive Advantage S5 | ASSORTMENT Complement the Art of Merchandising with algorithms and recommendations that help your teams determine what products should be offered, where, when and how much, down to the size level.​ ​S5 | MERCHANDISE FINANCIAL PLANNING  Empower your teams to create better in-season and pre-season financial strategies.  Capitalize on opportunities, anticipate and react to changes in Customer trends - Now with S5!​ Complement the Art of Merchandising with algorithms and recommendations that help your teams determine what products should be offered, where, when and how much, down to the size leve MACHINE LEARNING & AI Gain deep insights into Customer behavior with Recommended assortment offerings, curated based on your Customer’s preferences, and recommended actions your teams should be taking UNMATCHED PERFORMANCE S5 Apps were designed from the ground up with a focus on performance and scalability, so our solutions can grow with your business.  Distributed and parallel computing paradigms deliver lighting fast response times.  Ask us how we compare with anyone in this market. ANALYZE, PLAN, & EXECUTE Analyze, Plan & Execute all in one holistic solution. Gain insights into recommended actions, and then take action (Pre or InSeason) - all in one tool.  Eliminate silos and increase productivity FLEXIBLE & CONFIGURABLE S5 Solutions are highly configurable and can adapt to almost any business model:  Retail, Wholesale, E-Commerce, Omni-Channel.  S5 solutions adapt to your data model and your unique business. GENERATE SMARTER BUYS Generate Smart Buys with Easy to Understand, yet powerful lifecycle sales estimation models,  stochastic models for optimal inventory planning, & constraint-based flow models QUICK TIME TO VALUE S5 is bringing the concept of rapid prototyping to Merchandising Solutions.  Our simplified integrations and quick implementation model means quicker ROI for your business. +MORE

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Narrativ

Narrativ

Discover a new channel you’ve been ignoring right below SEM -- find shoppers as they’re researching the products you sell on page 1 of Google Bonus: Turn Amazon’s biggest acquisition channel into yours. +MORE

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Maxerience

Maxerience

Linking Retail Shelves To Production Lines New Consumer Packaged Goods(CPG) & products need not just sit in retail shelves – without having a link back to their production lines. Our solutions, through a patent pending process, create a feedback link between retail shelves, manufacturing entities & distribution channels - to enable processes that solve out-of-stock issues in retail shelves and also understand customer behavior at the shelf level in real time.  Helix as the CPG product training platform creates digital copies of products right at the production line in a matter of minutes, and creates an AI model in less than 30 minutes! as a global database of CPG products holds CPG product AI models and directs them to the appropriate shelves for product recognition, on any retail shelf around the planet! as a retail shelf data report generator gives real time shelf stock and event data access to sales managers, merchandizers and associates! +MORE

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Rakuten Intelligence

Rakuten Slice

Acumen It’s time to propel customer insights into the modern age with Acumen, our flagship e-commerce analytics suite. Only Acumen provides the essential, actionable intelligence needed to accurately understand your business, customers, and competition.  The Largest e-commerce Panel More than 5 million online shoppers under measurement. Actual Shopping Behavior Completely accurate, directly captured from e-receipts. Across all Retailers, over Time A complete view of e-commerce, at the consumer level. Marketplace As more online sales are attributed to marketplace sellers, brands are losing control of how they're being sold and marketed online. Acumen Marketplace illuminates this blind spot, and helps brands understand the true demand for their products across all channels.  Measure Third-Party Sales Direct sales are shrinking. Your data doesn’t have to. Real Time Data Accurate, complete, and at your fingertips. Across all Marketplaces A complete view from e-commerces largest marketplaces. Signals If disruption isn’t at your door, it’s on the way. We scan billions of transactional emails to offer an early warning system about companies and brands that are gaining momentum--so you can take action before they become competitors, or before it’s too late.  Disruption Detector  Spot companies on an upward trend and which users are driving sales performance. Competitive Concierge Gain visibility into the entire e-commerce landscape with unrivaled coverage, whether you’re evaluating categories or specific competitor brands. Innovation Investment Take action on emerging industries and small players on the cusp of explosive growth. Alpha Detect early market signals with purchase data parsed directly from billions of e-receipts. With an immediate, accurate read on the performance of public and private companies, you'll see market movements faster and more clearly than ever before.  Rich Transactional Data Feeds Weekly, product-level data, plugged into your platform.  Industry and Ticker Reports Tailor-made reports, delivered in an intuitive online interface. Custom Reporting and Modules Custom reporting on industry specific metrics and competitors.  Direct Data Get Rakuten Intelligence's High-Definition data delivered directly into your reporting platform on a weekly basis to power smarter marketing decisions and product strategies. It’s our data, the way you want it.  Big Data, Bigger Panel Comprehensive transcation data from 5 million online shoppers. Extensive Industry Coverage Coverage from 2013 onward, spanning 30+ industry categories. Specialized Verticals Emerging businesses in travel, transportation, and more. +MORE

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Sense360

Sense360

Sense360 delivers groundbreaking insights to the food service industry and beyond—so you see tomorrow’s opportunities today.  What you’ll get with Sense360:  The full picture Get real-time visibility into how the world interacts with your business—and your competitors’ businesses—by gaining access to data on 100 million+ observed visits and 300,000 surveys a year.   Insights that drive growth and win share. Get instant visibility—both what happened and why it happened—and understand your critical growth drivers so you can optimize every ounce of effort and dollar spent.  Sense360 Optimize Continually improve your tactics so you get the most out of every dollar.  Sense360 Measure See trends and opportunities as they happen.  Sense360 Diagnose Easily understand why something is happening and what you can do about it.  The Bottom Line We have a panel of millions of US devices that allow us to collect data on over 100 million restaurant visits a month. We also process hundreds of thousands of attitudinal and satisfaction responses from our panelists by triggering surveys based on where consumers went. This combination of behavioral and attitudinal data creates a real-time 360 degree view and allows us to build groundbreaking solutions.  Our technology Our team of engineers and scientists (including 3 PhD’s) spent years building sensor-fusion technology, which uses the mobile sensors built into smartphones to understand a user’s location and activity. We have trained our algorithms with millions of real-world consumer examples from GPS, accelerometer, gyroscope, barometer, wifi, ambient light, and many other sensors. This provides us with an anonymous, but highly accurate understanding of where, how, and when people interact with physical locations and businesses.  Large and representative panel Our sensor-technology is on nearly one hundred apps and millions of mobile devices in the US. Our panel generates more than a terabyte of sensor data every single day and provides a detailed view of more than 100 million anonymous visits a month. We carefully curate our panel to ensure that it is highly reflective of the general population across geography, gender, ethnicity, age, and household income.  Not just what but also why We also collect hundreds of thousands of surveys based on the underlying sensor data, allowing us to ask consumers directly why they did something. This allows us to capture attitudinal data such as awareness, reason for visit, and satisfaction. We then combine our survey responses with our behaviorally observed data to understand the full picture.  Accuracy and Validations We are constantly checking our methodology and our tech for accuracy. We validate accuracy by collecting tens of thousands of responses every week from our users letting us know where they went and comparing to our algorithms. We also validate our data with client transaction data and with reported earnings. +MORE

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Rubikloud®

Rubikloud Technologies

Changing Retail WITH INTELLIGENT DECISION AUTOMATION Rubikloud uses AI to help retailers transform their organization from the mass market into customer‑centric leaders.  Promotion Manager Reduces the complexities of promotion forecasting and planning through machine learning for more accurate forecasts and automated decision-making.  Customer LifeCycle Manager Predicts customer intention and behavior through using machine learning for customer engagement decisions that deliver growth and maximize customer lifetime value. +MORE

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Advanced Pricing Logic

Advanced Pricing Logic, Inc.

PRICEXPERT: Price optimization software for mid to large retailers Improve profit margins with PRICEXPERT, a performance-based pricing automation solution. It analyzes sales, inventory, customer data, product data, and your competition to determine optimal prices. Created by retailers for retailers, PRICEXPERT integrates quickly with any business with minimal training.  Integrate Curated Competitor Prices Our customer-focused solution allows you to price quickly and consistently across all markets and channels. Improve profit margins with PRICEXPERT, our product performance-based pricing automation solution. Analyze sales, inventory, customer data, product data, and your competition to determine optimal prices. Created by retailers for retailers, PRICEXPERT integrates quickly with any business system, and requires minimal training. +MORE

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Inovretail - The Retail Intelligence Company

Inovretail

Seeplus® - Retail Performance Platform Creating, delivering and inspiring High-Performance Retail through Data Science. Seeplus is a Retail Performance Platform, designed to explore the curated data produced from Smart Measure and our array of In-Store Apps, providing a unique platform to connect with your business like never before. Truly your store Operating System  PREDICTIVE RETAIL STOCK OPTIMIZATION - Use Data Science to help you improve your ordering skills Use future demand to improve your levels Stock optimization is a method of balancing capital investment and service-level goals over a large assortment of stock-keeping units (SKUs) while taking demand and supply volatility into account. Key Features - Demand-driven replenishment models - Auto ROQ calculation - Forecast driven allocation - Transshipment  CHURN ANALYTICS - Don't be too late. Engage proactively! Increase your customer retention through churn analytics Churn occurs when customers or subscribers stop doing business with a company or service. Churn is a critical metric because it is much less expensive to retain existing customers than it is to acquire new customers. Key Features - List of churners - Churn risk assessment - Identify churn patterns - Quantify churn patterns impacts INSTORE ANALYTICS   PRICE & PROMOTIONAL PLANNING - Design your price & promotional strategies Create your price and promo strategies based on real numbers Sales promotions are the set of marketing activities undertaken to boost sales/awareness of the product/service or brand. The schemes, discounts, freebies, and incentives given to the customers, push more the impulsive buying and hence sell more of a product under trade promotion and ultimately cross-sell increases. Key Features - Quantify total promo lifts on sales - Promotional components contribution quantification - What if simulation - Price elasticity - Pre & post event impacts - Halo & cannibalism - External feeds bias removal  CROSS-SELLING - Some products, just go well together!  Improve your cross-selling opportunities by identifying which products go well together Products are a response to customers needs and wishes. Products alone can satisfy the needs completely or partially. Often customers purchase multiple products to satisfy one need. By knowing which products are usually purchased together, marketers/store managers can improve their promotional campaigns and store display, respectively. Key Features - Association rules learning algorithm  - Multiple data aggregation level - Dynamic rules monitoring - Support & probability calculation Efficiently planning a promotional event can increase net margins up to 13%  DIGITAL TRANSFORMATION  ADVANCED FORECASTING - Can you tell your true demand? Know your true business demand with more than 90% accuracy! Sales forecasting is the process of estimating future sales. Accurate sales forecasts enable companies to make informed business decisions and predict short-term and long-term performance. Key Features - Promo impacts - Calendar uplifts - Sports events - Measure weather impacts - External feeds ready - True baseline calculation  CUSTOMER SEGMENTATION - Your customers are all different! Create targeted engagement strategies by accurately identifying your customer segments Process of subdividing your customer-base into defined groups that have common demographics, buying power and needs. Segmentation enables marketers to implement personalized strategies that are highly targeted to each group, increasing overall campaign effectiveness. Key Features - Multiple KPI segmentation - Auto-generated clusters - Dynamic segment monitoring - Auto identification of new customer segments - Customer listing by segment +MORE

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