Network & communications

Are you Leaving Profits in the Basket? 10 Secrets to Increase Basket Size Week After Week

Dan Dashevsky, My Cloud Grocer

Independent supermarkets that offer products both in-store and online have an online basket size averaging between $120 and $184, based on the recent Brick Meets Click study. This compares favorably to Amazon Fresh at $84; Instacart, $98; Fresh Direct, $105; and Peapod, $147, as reported by 1010data. Out of 19 independent banners participated in the BMC study, Breadberry supermarket in Brooklyn, New York, had an online basket size of $184, the largest reported. Many of MCG’s clients have similar or even larger basket sizes than Breadberry’s. These 10 secrets have enabled our clients to achieve such outstanding results.   1.     Speed matters. Website visitors tend to care more about speed than about the bells and whistles we might be tempted to add to our websites. Google did an interesting experiment with regard to load times, asking web surfers if they would rather see 10 or 30 search results at a time. The users agreed that 30 results per page sounded like a good idea. Google then implemented this on some of their results pages. The shock came when traffic to pages that displayed 30 results dropped an astounding 20%. Google then tested the loading time difference between the 10- and 30-result pages. They found that this was just half of a second. So page loading time has been shown to be a crucial factor in user retention. It is also becoming a more important factor in search engine rankings. 2.     Product photography. The images on a site are another important factor. High-definition, mouthwatering pictures make a big difference when it comes to food shopping. Many website owners opt for the easy solution, and only display product images they can easily obtain from publicly available databases such as Kweeki and Item Master. These databases do not include all products, however, and image quality is often poor and inconsistent. The time and effort invested in high quality product photography to ensure that every product carried in the store is online and has a beautiful image pays good long-term dividends. 3.     Less is more. Instead of cluttering pages with as much product info as possible, keep it simple. Make the product image and a brief description the center of attention. Then you can add to the page some relevant and popular products to help customers remember to buy products that they may otherwise forget. 4.     “Shop by recipe.” Customers are looking for creative ideas to keep their meals fun. With a Shop by Recipes feature, they can find a recipe, click, and send ingredients to their shopping cart. The more interesting it is to browse your online store, the more your customers will buy from you. 5.     “My favorites.” Customers complete their shopping list much faster when they start with a pre-populated list of the products they normally buy. Once they are done with the basics, they have time to browse for more products, adding to the total basket size. 6.     Digital circulars. Everyone loves savings, and the more the better. Having plenty of items on weekly specials not only increases your in-store traffic but also increases your online basket size. Your printed flyer can only fit a limited number of items before it begins to look like a flea market and becomes impossible to read. Online, there is no limit to how many items you can display on special. Customers simply flip to the next page and keep on adding savings to their shopping cart. 7.     Quick re-order. By giving customers the ability to quickly send all the items from their previous order directly to their shopping cart, you’re simplifying their life and minimizing the possibility that they may forget an item or two. 8.     Keep it fresh. Let’s face it, shopping for groceries is not a recreational activity, but if you keep on introducing new products, it becomes more interesting, and this too will be reflected in your basket size. 9.     Accurate order fulfillment. Customers who are using your online order service are doing so for convenience, They want to save time for other priorities. If you fulfill their order quickly, and most important, accurately, you will see many more orders and higher order amounts now that they have trust in your service. Many MCG clients see increase in online basket size with customers who are placing their third and fourth orders. Once they develop the trust in your service, they will reward you with loyalty and larger basket sizes. 10. Good customer service. As in brick and mortar stores, good customer service is the key to success. This is what differentiates you from your competitors. Be ready to replace the not-so-fresh strawberries that a personal shopper put into a customer’s bag by mistake. Customers will buy more online from you if they are confident that if something is not satisfactory you will take good care of them. +MORE

My Cloud Grocer Solution Guide

CART

My Cloud Grocer provides a retailer-branded online shopping solution to supermarket retailers. The online shopping site is responsive (will display properly on desktop, smartphone, and tablet screens) and features fast load times and payment functionality using token technology surpassing PCI compliance. My Cloud Grocer provides the retailer with support for picking, managing, and delivering orders. The company’s retail clients have experienced increased overall sales, due to reduced scatter... +MORE

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Managed Online Grocery Solution

My Cloud Grocer

(5)

We launch and manage e-commerce websites for supermarkets. Our clients win the fiercely competitive omni-channel battle for customers.   You enjoy all the benefits of a fully managed, branded, fully integrated proprietary website. And you retain ownership of your customers. We leverage a state-of-the-art enterprise platform for efficiency, and then as developers we customize to meet the unique needs of our individual clients.  We don't stop at launch. We optimize on an ongoing basis to provide your shoppers with the ultimate online experience. That's why our clients get online sales at a rate far higher than current market trends, and without retail cannibalization. It's fast, highly secure and surprisingly affordable. If you're ready to launch an advanced e-commerce website or optimize your current e-commerce website, then let's talk.  +MORE

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Solving Network Security and Connectivity for Retailers

CART

Network security and connectivity have become significant issues for retailers and represent a particularly challenging set of issues for independent retailers who typically lack the resources, skill sets, and expertise that larger companies are able to maintain. Big name retailers that have been hacked over the past year have further raised the importance of the issue. The increasingly rapid growth of mobile payment and in-store Wi-Fi availability for shoppers adds yet additional complexity. +MORE

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Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Upping the In-store Technology Game in Grocery: A Do-or-Die Proposition

Alex Goodwin, Aila Technologies

“The grocery business truly is at a digital tipping point, where every aspect of the shopper’s journey will soon be influenced by digital, and increasingly enabled by digital platforms.”                                                                                     — Chris Morley, President of U.S. CPG & Retail, Nielsen, January 2017 The summer of 2017 has seen retailers making moves to add new digital capabilities at a frenzied pace. Albertsons is revamping its e-commerce systems. Publix has declared that it will offer home delivery at all locations by 2020. Kroger is piloting “digital shelf-edge” technology that it hopes will enhance efficiencies in pricing and data collection. And that’s just to name a few. Spurred by Amazon’s surprise announcement that it would acquire Whole Foods in June, grocers and mass retailers in the food and beverage space have been racing to get a leg up on the competition by investing in technology that can capture data, create enhanced customer experiences, and activate new processes such as delivery and in-store online ordering. Amazon is a real threat to existing grocery chains, but it’s not the only one: Target is expanding its commitment to food and beverage, and the nation’s biggest retailer, Walmart, is “gaining [grocery] market share at an accelerating pace.”  With so much at stake in what amounts to a technology arms race, grocers must be strategic in the experiences they craft and the processes they enable. On the other hand, an overly cautious approach may also prove costly: as digital-first consumers are increasingly influenced by technologically sophisticated industry giants, retailers who fail to act decisively risk losing hardfought market share in this ultra-competitive industry. As the grocery world braces for increasing demands for e-commerce capabilities, grocers would be well served to consider enhancing those in tandem with their in-store digital offerings.  The Online Challenge To date, online ordering only accounts for roughly 3% of grocery sales in the US, according to the Shelby Report, although that number is expected to grow significantly in the coming years. While the last-mile logistical hurdles continue to be problematic, the one big edge that e-commerce gives retailers comes in the realm of data collection.  Every digital transaction provides a wealth of sortable data about shopping habits such as purchase history and frequency. It also provides an array of opportunities for personalizing the interaction. For instance, digital platforms offer numerous options for delivering product recommendations based on past purchases or to pair with products already in the virtual shopping cart. In addition to creating a more pleasant shopping experience, these are proven ways to drive revenue: a recent Mckinsey report indicated that cross-selling can increase sales by 20% and profits by 30%. Similarly, Amazon admitted way back in 2006 that 35% of its revenues come from its cross-sales and upselling efforts. While simple apps can provide automated cross-selling capabilities online, grocers must find ways to bring these and other revenue-generating opportunities into their brick-and-mortar locations. A Seamless Buying Experience, Online and In-Store With 97% of the reported $600 billion in grocery transactions each year taking place in physical locations, it is imperative that grocers provide a seamless experience across all shopping channels. Brick-and-mortar stores must be able to deliver the same capabilities that customers are increasingly expecting when they order online — ever smoother and more efficient transactions, as well as product recommendations, loyalty rewards and discounts, and enhanced brand interactions.  The future of grocery will be built upon an in-store digital infrastructure made up of a series of connected devices capable of bringing the convenience and personalization of the digital world into the supermarket aisle. This infrastructure can solve discrete problems for consumers — wayfinding, detailed product information, line-busting, product recommendations, couponing, and more. At the same time, it will serve more broadly as a platform for innovation for retailers, to experiment with exciting new brand experiences and digital efficiencies.  The traditional, bulky, custom-built legacy hardware systems simply don’t have the versatility to keep up. Furthermore, in an industry in the midst of transformational changes, investing in expensive, single-purpose devices risks locking companies into operational workflows that might soon be obsolete. Instead, the infrastructure of the future will likely be built upon powerful consumer-oriented mobile devices. Today’s tablets and smartphones possess the features and functionality to enable solutions that solve current needs, such as in-store price checking kiosks, ordering stations, and POS systems, while also providing the hardware capabilities and flexibility to enable a nearly limitless array of future experiences and use cases.  Retail stores today must act as showroom, warehouse, and fulfillment center, providing both product and information wherever and however their customers need it. To enable this, retailers will be well suited to have the following components in place:  A digital infrastructure (from price checkers to point-of-sale terminals to associate handheld tools) that delivers a seamless digital experience throughout the store, while also tracking data for analysis and optimization of the customer experience, inventory management, store layout, product location, and more. Smart handheld devices that empower associates with full access to product information and customer needs, improving efficiency and productivity. In-store kiosks that offer a branded, user-friendly interface that will make the in-store experience as convenient as shopping online, maximizing next-gen technologies. These tools are available now, and the grocery tech race is already well underway. To maintain the status quo or move slowly is to sink into obsolescence. Bold, decisive action to infuse brick-and-mortar supermarkets with the best elements of the digital experience will be critical to surviving grocery’s ongoing transformation. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Interactive Kiosk

Aila Technologies, Inc.

INTERACTIVE KIOSK With scanning technology that’s second-to-none and customization that caters to any retail environment, Aila’s Interactive Kiosk is the industry standard for tablet kiosk solutions. ADDITIONAL FEATURES TrueScan™ Technology: The industry's best integrated image-capturing solution Wi-Fi Transparent: No matter where you place it in your store, the Interactive Kiosk is designed to maximize signal transmission Compatible: Designed for seamless compatibility with Apple's suite of iPad devices +MORE

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UNET

SuperValu

UNET is a fully PCI Compliant and Secure broadband network solution available to SuperValu Retailers.  SuperValu’s Retail Technology group has partnered with GTT in order to offer this best-in-class, fully-managed network service.  This service allows retailers to securely connect to SuperValu, the Internet, and sites within their own organization using the best network access technology available on a site-by-site basis. WHAT THIS MEANS: Retailers can operate a mix of DSL, Cable, T1, and Cellular access methods as a single network. SuperValu and GTT take care of the installation, monitoring and support of this network so the retailer can devote human resources to other tasks. GTT is a worldwide network with Multi-Protocol Label Switching (MPLS) at its core. Sites, like retail stores or retail offices, are added to the core using the best network technology available to the individual location. The MPLS core keeps the network more secure than standard broadband services and allows the easy integration of other services to the network in the future. +MORE

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Bold360ai

Bold360 by LogMeIn

Discover smarter, more personalized engagement. Meet Bold360 With the industry's most tightly integrated A.I. chatbot and live-agent software, Bold360 delivers the best of both worlds in a ridiculously simple customer engagement solution.  Get a 360° view of your customer. Ultra-fast time to value. Everything about Bold360 is engineered to help you stop experimenting and start delivering results. Our conversational A.I., knowledge management, and intuitive platform help drive you to insights that matter, faster. See the whole picture. Every time. Capture data from every customer interaction to get a 360° view of every engagement. Get insights into the past and present so you can make more informed decisions about the future with our customer analytics. Agent, meet bot. Bot, meet agent. Leverage easy, actionable insights to create bots that answer the right questions at the right time. Escalations are automatic and help your agents provide the most personalized customer experience possible. +MORE

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Green Fence

Green Fence

Free platform for everyone, anywhere, anytime. Take greenfence everywhere with you.  Remote digital auditing for the 21st century.  Build and verify trust across your enterprise and supply chain.  Now everyone has a scorecard.  Differentiate performance with ratings, rankings and reviews. Gain deep performance and competitive analysis and insights.  The food industry’s only comprehensive authentication gateway. Verification. Simplified.  Harmonizing teams, systems and communications.  Transforming how teams and systems work together. One platform. All data. All customers. All reporting. All engaged. Fully interoperable.  No more duplication. Reporting simplified. One click automated reporting to all customers.  Raising human performance. The greenfence academy provides education, training and competency assessment for everyone.  IoT and Big Data. Simplified. Leading the convergence of IoT with big data and automation.  Farmer’s banking network. Providing primary producers with banking services anytime and anywhere. +MORE

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Snaps

Snaps

Snaps Makes Business Conversational - Snaps empowers brands to provide personalized ecommerce, proactive support and engagement, creating a wholly unique brand experience for each customer.  Snaps platform has evolved to help brands find new customers and increase lifetime value through chatbots, voice skills and social messaging - all from a single, intelligent platform called the Conversational Marketing Cloud. We have created an end-to-end platform for creating, activating, measuring, and optimizing marketing programs for brands in mobile messaging. Leveraging Snaps' proprietary suite of apps, content management system, media distribution network, and analytics platform, brands can engage with more than 1.6 billion consumers globally across mobile messaging platforms. +MORE

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AWM SMART SHELF ®

AWM Smart Shelf

The AWM SMART SHELF ® is designed to replicate key benefits of the online experience into physical retail environments. The platform utilizes ruggedized shelf-edge displays combined with high definition optical sensors to automate intelligence into on-the-shelf inventory levels and planogram compliance, play optimal video based on shopper distance (including product pricing and information), provide insight into demographics, and allow for content triggering on detected age, gender, or ethnicity. The technologies work together to enhance operational efficiencies and to provide sales uplift and valuable data. +MORE

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Xtensive Technology Solutions

Xtensive Technology Solutions

Xtensive Technology Solutions provides a comprehensive suite of managed services that include remote monitoring, Anti-Virus, endpoint security and reporting. For over 20 years businesses have engaged our team to monitor and manage their networked devices. Managing networks is our business. We can help you understand the core elements driving your communication network and implement a strategy to improve reach, performance, capacity and reliability. MANAGED IT SERVICES We offer a comprehensive suite of managed services that include; managed anti-virus, remote monitoring, endpoint security, windows patching and site wide reporting.  CLOUD SERVICES Our cost effective cloud offerings let you take your IT infrastructure off-site. Let us help you establish a fully mobile and productive workforce  VOIP SOLUTIONS Xtensive and its partners can provide you with a scalable cloud telephony solution that will reduce your monthly bills. Our systems provide better call quality and more efficient routing.  IT CONSULTANCY We focus on business and IT strategy consulting and delivery services. Be it solutions architecture, project management, business analysis, process improvement, systems monitoring or general IT management. +MORE

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Zynstra

Zynstra

Powering the Retail Edge  Zynstra’s Intelligent Infrastructure is transforming edge computing for retailers. Purpose-built for retail, it delivers high reliability, low risk and powerful automation - and makes launching new store services easy.   Zynstra’s Intelligent Infrastructure is the only solution designed and built for the retail edge. Unlike repurposed datacenter and limited, cloud-only solutions, it is optimized for the resource-constrained, rugged edge environment. Efficient and powerful, it scales with ease and enables retailers to roll out thousands of standardized sites without IT bottlenecks.  Zynstra’s unique Intelligent Control Plane automates provisioning, patching and configuration of hundreds or thousands of retail edges. With Intelligent Automation, you always have the retail edge you need, without site by site intervention.  Zynstra fast tracks insights into action at the retail edge – it underpins the agility you need to stay ahead of the competition and frees your IT team to focus on high value, strategic activity.  It ensures you can rapidly respond to evolving business needs and fast-changing customer behavior, delivering innovative applications and services more quickly. With Zynstra you can: Run multiple in-store workloads with the right sized footprint Configure, control and govern at a huge scale from a single point Reduce support overhead and free up the IT team to deliver strategic business value Deliver enhanced PCI-DSS support to significantly reduce the cost and effort of achieving compliance Enhance branch security by ensuring operating systems and security software is patched and updated Automate the provisioning, patching and configuration of hundreds or thousands of retail edges Test and roll out new sites and applications quickly and cost effectively. +MORE

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ADVANCED WIRELESS COMMUNICATIONS

Advanced Wireless Communications

Our specialty is serving the retail industry with wireless solutions that improve productivity, increase sales, reduce overhead paging, improve customer service, reduce shrink and heighten safety & security. Products Instant Assistant® (Wireless Alarm and Nurse Call systems), Two-way Radios, Wander Management, Two-way Radio Accessories, +MORE

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Accelerated Concepts

Accelerated Concepts Inc.

Accelerated is a hardware designer and manufacturer specializing in cellular (LTE) networking equipment. Its initiatives – both OEM and commercial – include the ongoing development of the Accelerated View™ cloud management platform, enterprise VPN gateways, as well as an ever expanding line of LTE routers and network appliances for primary or backup connectivity (business continuity). Providing the backbone for failover and M2M & IoT solutions, Accelerated equipment delivers serviceable internet access to areas with limited broadband availability. These devices can be configured, monitored, and maintained remotely using Accelerated View, granting unrivaled control to network administrators and the organizations they support. Each product is fine-tuned to interoperate with existing infrastructure while also meeting certification requirements maintained by leading cellular carriers. Our latest routers include the 6300-CX, a compact 4G LTE router with flexible mounting accessories to ensure optimal signal strength, and the 6350-SR, a modular 4G router with integrated WAN failover, optional WiFi, dual-SIM support, and a plug-in modem that can be outfitted for LTE or LTE-A speeds. +MORE

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Bond

Bond

Sending all of your customers personalized, handwritten notes is as easy as sending an email with our turnkey process and premier account management team.  Why Bond Business Solutions?  The Power of a Handwritten Note  ​​We are passionate about preserving the tradition of correspondence. With open rates that near 100%, handwritten notes outperform even the most effective digital campaigns.  Business Made Personal  ​Our proprietary robotic technology enables you to deliver a personal touch at scale. Every personalized, handwritten note is as unique as it is thoughtful. Convert and Retain  ​Bond helps the most successful companies across every industry–from retail to tech–acquire, retain and engage customers in meaningful ways.  May Be Used For: Ecommerce: Bond adds a personal touch to your company’s marketing stack. Businesses use Bond to acquire, retain and engage customers and see around 800% ROI. Sales: Sales teams across all industries use Bond to ensure timely and thoughtful prospect follow-ups, building meaningful relationships and shortening sales cycles. Professional Services: Service industry leaders–from real estate to healthcare–rely on Bond to establish connections, increase engagement, and retain customers. Education and Non-profit: Bond empowers community relations leaders to conduct personalized audience outreach. Their campaigns result in higher levels of engagement, affinity and donations +MORE

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Chatbot

Vernost Marketing Services Pvt. Ltd.

Why Chatbot? Get Qualified Leads, Schedule Appointments, Answers Common Questions, Gather Reviews, Machine Learning, Artificial Intelligence, Robot to Human Transfer. +MORE

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Email Marketing

Vernost Marketing Services Pvt. Ltd.

Email Sending and Receiving  +MORE

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Cordial

Cordial, Inc.

Cordial is an adaptive messaging platform that tracks every customer action to automatically generate personalized messaging, so you don’t have to. Architected for the future of The Internet of Things, Cordial's platform is built entirely in the cloud, with elastic infrastructure scaling, lightning fast audience segmentation and real-time analytics. Cordial combines data-driven rules engines with advanced machine learning to create the 1:1 messaging that marketers crave and customers value. +MORE

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Act-On

Act-On

The Act-On Platform Powers Modern Marketing to Drive Business. Modern marketing is digital marketing. Its broad scope spans outbound and inbound tactics, lead generation and nurturing strategies, and customer lifecycle optimization and advocacy programs. To succeed, today’s marketer needs a digital marketing solution that’s capability-rich, flexible, interoperable with other systems and tools, intuitive, easy to use, effective, and cost-efficient. Act-On delivers precisely that solution. +MORE

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Adroit Worldwide Media

Adroit Worldwide Media

Automated Inventory Intelligence - With the implementation of AWM's Fascia in a retail environment and utilizing AWM’s super-wide-angle low light HD cameras, AWM’s Automated Inventory Intelligence solution can view and track virtually any product or SKU in a retail environment. It is highly accurate, and results can be provided as quickly as near-real-time and as frequently as hourly or even in response to shopper activity. It is simply the most robust inventory tool available.  Product Mapper - With the integration of AWM's Fascia in a retail environment, the AWM Product Mapper add-on to the internal CMS affords brands and retailers alike with unique capabilities. Not only does it automate creation of planograms which are not already existing, but it automates the planogram auditing process to rapidly identify placement drift and retain optimal product positioning to maximize sales. The solution additionally improves operational efficiencies by automating, digitizing and highlighting specific shelves for product stocking or for click-and-collect applications. Improve native application usage and customer satisfaction by allowing shoppers to locate products in the store themselves with inclusion of their smartphone and highlighting products on-shelf.  LED Displays - AWM's LED Fascia reinvents the way consumers and retailers do business. Prices, promotions and advertisement can now be changed with a click of a button. AWM's LED Cabinet is the difference between getting your product noticed or not. Grab attention from across the room and be noticed.   Content Management System - Easily manage your inventory, prices and content with AWM's User Portal. Designed with you in mind, the User Portal is intuitive, backed by the latest technology and remotely accessible. Discover power and efficiency with our design. +MORE

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CrowdZ - Smart Transaction Network

Crowdz - Powered by Agora Intelligence, Inc

Crowdz builds SMART transaction networks for the supply chain - the world's first self-execution supply chain.  Applying artificial intelligence principles to critical supply-chain challenges, Crowdz accelerates sourcing and supply, enhances supply-chain diversification and helps synchronize supply and demand through intelligent transaction (ITAs) agents embedded in supply-chain transaction sstreams. Tackling pressing supply chain challenges, Crowdz accelerates sourcing, supply, and synchronization through self-regulating SMART Contracts embedded in retail transaction streams. +MORE

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AddStructure - A.I. Powered Conversational Commerce

AddStructure Inc.

--Path-- Path automatically creates search engine optimized landing pages to capture organic search traffic. It does this by analyzing and then restructuring your product and site content to perfectly match queries consumers use to find your products on external search engines. --Signal-- A great search experience is central to providing consumers with an excellent site experience. Signal is a search plugin that integrates with platforms like SOLR to automatically improve relevance for subjective, thematic, and semantic search queries. Signal goes light years beyond keyword matching by understanding the intent of a search query and providing optimal results. --Scaffold-- Scaffold provides organizations with the building blocks for any Search and Discovery project. Scaffold transforms unstructured content (such as phone calls, reviews, and emails) into structured data that is readable and actionable by both machines and humans. Our customers have used Scaffold to extract product facets from free text, to create fine-grained taxonomies, and to summarize customer correspondence. +MORE

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Worldlink Integration Group

Worldlink Integration Group

We make technology work for you. We coordinate, plan and implement IT solutions that result in more efficient internal processes for your business.  Worldlink partners with you to craft solutions that will both meet your needs today and grow with you in the future. These days, enterprise-class support is necessary for business of almost any size, and we will work to help achieve the best possible solution for you. Exemplary support is provided in a manner that is cost-effective and consistent, helping us to create long-lasting and successful partnerships. Technologies we work with: Digital Signage   Energy Management Systems   Kiosk   Network Systems   People Counting   POS   Security Systems   Telephony   Wireless  +MORE

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Jetlore

Jetlore, Inc.

Jetlore’s Prediction Platform empowers human curation with artificial intelligence, maximizing customer engagement, conversions and revenue. With Jetlore’s Prediction Platform™, marketers benefit from the power of artificial intelligence as it manages customer-centric decision making in a way that humans alone cannot, dynamically selecting the best singular message for each customer at any given time. Jetlore's Prediction Platform learns and adapts to each customer's unique preferences via semantic attributes, taking the consumer experience to the next level - beyond traditional personalization to predictions.  Predictive Layouts empower marketing teams with the ability to create a completely individualized customer experience in email, homepage, and in-app experiences. Supporting multiple use cases and content types, AI-Predictive Layouts generate significant revenue for worldwide B2C enterprises.  Predictive Ranking for Product Listing Pages uses our patent pending "learning to rank" engine to solve for a previously impossible channel. Jetlore Ranking analyzes billions of customer centric events and thousands of product attributes to go beyond personalization to predictions in real time consumer experiences. +MORE

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