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Crowdsourced Picking&Delivery for eCommerce

ReadyCart.co

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Crowdsourced Picking&Delivery Technology for retailer's eCommerce solution - laser focused around maximizing customer satisfaction and retailer profitability. ReadyCart Crowdsourced Picking&Delivery Technology Crowdsourced network build and eCommerce integration Retailer specific training collaboration and creation Network onboarding and ecosystem to handle training, scheduling, payment etc. Crowdsourced Picking&Delivery Technology  Picking&Delivery App Delivery Analytics Portal +MORE

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Why Your Grocery Store Needs the Latest Scanning Technology

POSRG

For independently owned grocery stores to stay competitive with nation-wide retailers like Costco and Wal-Mart, having the latest point of sale (POS) hardware is essential for both customer and employee experience. While there is no replacement for knowledgeable, friendly cashiers, the checkout line is the nexus of the grocery store experience. A bogged down point of sale severely limits an independent retailer’s ability to effectively manage long queues, ultimately sacrificing their business to larger chains. Outdated and inefficient scanners at the POS means longer lines, frustrated customers and abandoned purchases. A POS upgrade can be a simple yet effective solution to many of the challenges faced by independently owned grocery stores today. Staying on the Forefront of POS Technology  A modern retail management system can narrow the gap between independent grocers and larger chain supermarkets. People often prefer the feel of a locally owned and operated grocery store to that of a larger chain, but in order to retain a loyal customer base, maintaining high quality equipment that serves the needs of the customer is a must. It is imperative for independent retailers to be on the forefront of technological POS advancements to stay competitive amongst the nationwide conglomerates. Smartphone use is constantly increasing as it integrates itself into virtually every aspect of the modern world, retail included. Being able to easily accept mobile coupons, pay via phone, scan items without concern for damaged barcodes, and weigh items quickly and accurately to reduce shrink are all elements that a store should consider when assessing their current stations and maximizing checkout efficiency.  Effective Mobile Couponing As mobile couponing becomes more widespread, it is important to implement equipment that can actually process electronic discounts. If you can’t accept a mobile coupon, customers may end up buying those products elsewhere, lowering your profits and decreasing the likelihood of the customer returning.  And while some POS systems do accept these coupons, a customer usually must either hand the phone to the cashier to scan, or the cashier must use a handheld scanner (relying on steady hands from both parties) to input the coupon code. Unfortunately, there is always the unwanted possibility of a dropped phone in this exchange, causing the grocer to be held liable for damages to the customer’s phone.  Customer Side Scanners State-of-the-Art checkout scanners now include customer side scanners for both ease of use and liability concerns. If the customer is able to use their phone to enter their loyalty information or coupons, scan an impulse buy at the counter, or even—eventually—make mobile payments, the cashier can focus on improving your store’s efficiency while the customer is supplied with an effortless way of entering information or discounts.  Versatility in Scanning Speeds up the Process  New scanning equipment also uses better quality laser scanning, with both vertical and horizontal scanning windows and omni-directional symbol orientation, helping to improve overall scanning speed. Many of these units can read barcodes even when they’re under plastic wrap, damaged or worn, faded, or poorly printed. Older scanning units can have scratches on their glass platters, increasing the time it takes to move items through the checkout line. Newer models use glass that is scratch resistant, limiting lost time and helping items ring up smoothly. Although lines may be long, with modern POS equipment discouraged customers may be surprised by the short wait times, therefore increasing customer satisfaction.  Maintenance Made Easy POS maintenance can also be an issue for independent supermarkets. With the advancements of technology, checkout lanes and their hardware are not immune to obsolescence. As equipment ages, it can become more difficult to service, taking longer and costing more in both labor and downtime. And while upgrading your store’s POS can cause concern—you might worry that it would be too costly or time-consuming, or even call for altering the structure of the checkout counter—products are now available that can reduce the total cost of ownership, lowering the time needed for servicing and overall power consumption. They’re easy to install, use a minimal number of parts, and have no moving pieces, thereby providing fewer failure points. Also, the housing of newer systems is often secured without screws, increasing accessibility for technicians and lowering checkout downtime.   What to Expect From Reputable Service Providers As a Point of Sale IT solutions and service provider, POS Remarketing Group is committed to helping your store manage every need at any phase of your equipment life cycle—from preventative maintenance and onsite repair to custom configurations made to order from our partnered, reputable brands. To stay competitive with nation-wide retailers and supermarkets, your equipment makes a difference to both customer and employee experience.  As experts in POS servicing and maintenance, POSRG can make these possibilities a reality, helping you acquire and implement a new checkout system that that will keep you competing with larger retailers. Upgrading your POS hardware is one of the easiest and most rewarding means to boost profits, reputation, and customer satisfaction.  Contacting Us If you’re interested in our services, we can be reached at www.posrg.com. We are confident that we can help with any POS or IT issue and provide valuable solutions. We will be present at this year’s National Grocers Association Show, occupying Booth 1015, where we’ll be showcasing the Zebra MP7000, a top of the line checkout scanner with some of the technology and features mentioned in this article. The details of our exhibition can be found here. Stop by and say hello, and we’ll be happy to show you our knowledge and expertise firsthand. +MORE

Mobile App Pain Points

John Kangas, CEO, FwdMbl Solutions

Your current in-house system works great within your four walls.  The pain starts when you walk out that door and it can give you a full-on business migraine by the end of the day. We can ease the pain by targeting these five major sources when your workforce hits the road. Breakdowns in Communication When an Account Manager, Sales Rep, Delivery Driver, or Customer directly needs information, they need it NOW!  It should not require phone calls, strings of emails to and from the office or multiple warehouse locations to find product, invoice information, aging or account information, upcoming orders, etc. It’s frustrating and time consuming for everyone involved.  You should not require an Internet connection to give this to your customer when you are standing in front of them. FwdMbl Solutions gives Account Managers, Sales Reps, Delivery Drivers all this information right at their fingertips. It is available without the need for Wi-Fi or a cell signal and can be printed, emailed or faxed right there. There’s no need to track down items or pricing, looking up inventory and pricing is immediate. Pricing Errors Let’s face it, pricing can be complicated. If updates in pricing don’t make it to the ones that are selling in the field you can lose money. If incorrect information is given it can turn into an embarrassing situation.  Pricing can be different per customer given contracted pricing or discounts. Sales may be given leeway to adjust pricing on the fly within reason.  There are many scenarios as there are companies.  Pricing needs to be up-to-date and correct each and every time FwdMbl Solutions handles all pricing scenarios. All pricing updates can be real-time saving you money and confusion. Workflow Issues The system you are using doesn’t match your workflow.  You need to hunt for your tasks and weed through things you don’t use.  You are jumping from one item to another just to complete these tasks.  This takes precious time and leads to frustration. FwdMbl Solutions gives you role-based programming.  It gives you only your work for the day and one task seamlessly flows to the next. It’s so efficient, before you know it, your day is complete with time to spare! Internet Connection/Equipment Problems I see it almost every day while going to the grocery store, convenience store or my favorite restaurant.  Account Managers, Sales People, and Delivery Drivers trying to connect to Wi-Fi, or get any Internet connection.  Once they do, connection is slow and they have wait for webpages to display on their screen.  When it does finally appear, the information is hard to read or cannot be given to the customer. Printers disconnect or jam. Old devices just giving up the ghost. FwdMbl Solutions’ Apps are native apps that work connected or disconnected. They are not merely a webpage you are trying to display on your phone.  We use our unique technology to make sure your employees are never waiting for the information they need.  Once the information is pinpointed it can be printed, emailed or faxed to give immediate access to your customer. Training is Difficult FwdMbl Solutions’ Apps are robust, yet simple and elegant.  The screens are not busy or hard to read.  The workflow is intuitive and training is a breeze. The PAIN IS REAL!  When your software is in your employees’ hands and doesn’t work disconnected, has missing or inaccurate customer or order information, has printer or scanner malfunctions, or is cumbersome to use it is a recipe for unhappy employees and unhappy customers. At FwdMbl Solutions we can enhance your customer experience and improve employee satisfaction with our Mobile Apps and Portals.  We do this by connecting to your existing systems, so there is no need to change everything you do, only what they see.  We interface to your backend ERP, POS or other systems and display your information in a Mobile App or Portal that is fast and truly mobile. It is easy to use and best of all, it runs on the mobile phone you already own. Don’t own a phone? You can use an affordable Android device from our hardware partners. +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Retail POS and IT Hardware and Service Solutions

POS Remarketing Group Inc.

POSRG provides innovative and tailor-made solutions and support throughout the complete life cycle of our customers’ POS & IT hardware. There are many ways POSRG can help your stores get the technology and services needed to run efficiently and effectively.  Whether it’s new hardware or repairs, or on-site services such as store wirings or installations, POSRG has been in business for 15 years helping retailers of all types with their retail IT solutions. IT Hardware solutions – New or refurbished to match existing environment – POS, Digital Signage, Surveillance, Networking, Telecom, etc. Retail IT Services – Store wiring, Site Surveys, IT and POS Installation, On-Site Repair, etc. Hardware Repair and Maintenance Programs – Flat rate or customized plans to prevent and minimize downtime in grows and dispensaries Managed Network Services – Cloud PBX, Managed Wi-Fi, SD-WAN, Cellular Failover, etc. IT Asset Disposition, E-Waste and Data Destruction – Certified, end of life solutions that provide piece of mind and limit liability +MORE

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Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

FwdMbl

FwdMbl Solutions, LLC

Account Management, DSD, Route Sales, & Proof of Delivery Apps Mobile Sales & DSD Customer, Leads, Prospects Orders, Credits, Invoices Aging, Statements Receive On Account, Credit Cards GPS Tracking & Signature Capture Print, Email, & Fax Documents Items, Availability, Inventory Images DEX, NEX & EDI Warehouse Transfers & Scrap Multi-Language Works Offline Proof of Delivery Delivery List Stop List Route & Stop Status GPS Tracking Signature Capture Returnable Container Tracking Asset Tracking Pallet Tracking Customer & Stop Documents Multi-Language Works Offline Account Management Customers, Leads, Prospects Quotes, Estimates, Notes Orders, Credits & Returns Receive On Account Aging, Statements Documents Sales History Warehouse Inventory Customer & Item Documents Multi-Language Works Offline Route, Inventory & Order Management Inventory Management Items, Kits Serial Number, Lot Tracking Expiration Date, FIFO/LIFO All Types of Transactions Reason Codes, Notes Pick, Pack, & Ship Reorder Points & Planning Barcode Labels & Scanning Multi Site, Warehouse, Bin Mobile Inventory App Order Management Customers Sales Orders Credits, Returns Dispatch Orders Work Orders Invoicing Quotes Inventory Integration Accounting Systems Integrations Mobile Sales App Route Management Driver & Route Setup Customer Assignment Inventory Assignment Cash Settlement Inventory Settlement Route Reports Signature Reviews Timeline & GPS Tracking Integration With Other Systems Mobile Management App   +MORE

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Web Payments

PayPal

PayPal Express Checkout - Add PayPal to your existing web checkout - Sell to customers who are more likely to pay with PayPal - Access to new customers who prefer PayPal PayPal Payments Standard - Accept credit cards and PayPal on your website - No set-up or termination fees - Easy to get started PayPal Payments Pro - Accept credit cards, PayPal Credit, and PayPal - Fully customizable with easy cart integration and APIs - Phone-based credit card payments and online invoicing +MORE

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GoGrab

GoGrab

GoGrab is an innovative shopping platform that connects local retailers, independent sellers, drivers, and shoppers. With GoGrab, anyone can easily create an on-demand or subscription based online store in minutes. GoGrab is becoming a preferred one-stop marketplace for users looking to shop everything online from a single place while also becoming an ideal solution for anyone looking to build a successful online business in minutes. GoGrab offers the most flexible pricing in the market. Our end to end platform for independent sellers and retailers offers features like POS integration (products and prices in real time), real-time excel inventory integration, loyalty programs, fulfillment backend apps, customer analytics, real-time order and driver tracker, promotions and much more.  Our goal is to simplify, innovate and disrupt the local shopping behavior of retailers, independent sellers, and shoppers. +MORE

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Developer Solutions

Vantiv

Vantiv offers a suite of Developer Solutions that will help your business get up-and-running with efficient and secure eCommerce payment processing in no time. +MORE

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Payment Facilitators

Vantiv

With Vantiv PayFac Payments, Payment Facilitators make it possible for their sub-merchants to accept all common payment types and card brands through our reliable and secure payments processing platform. Vantiv PayFac Payments offers you: -A payment processing service that's fast, reliable, and secure -Built-in payment processing as part of your service offering, providing your sub-merchants an "all-in-one" solution, and you can maintain control of the customer experience to meet your business goals -Flexible funding options, simplified onboarding, and comprehensive reports that support your business objectives. +MORE

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eCommerce Payment Processing

Vantiv

We offer merchant eCommerce solutions designed to help you simplify digital card acceptance and drive profitable, lasting customer relationships. +MORE

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Payment Technologies

Intel Corporation

Using a combination of hardware authentication and end-to-end encryption, Intel® Data Protection Technology for Transactions is designed to secure both credit/debit and personal data from the moment a transaction is initiated all the way through the storage of the encrypted information on retailer and bank server networks. Intel Data Protection Technology for Transactions creates a transaction path that directly routes data from the payment terminal to the bank’s servers, encrypting sensitive personal information that bypasses the POS platform, its system memory and the POS’s operating system. With Intel Data Protection Technology for Transactions, consumer data is well-protected, malware attacks are more likely to be prevented, and retailers are set up with a flexible and future-proof solution that simplifies end-point authentication, reduces security worries, and increases POS choice.   Intel Data Protection Technology for Transactions is a software download that is compatible with many retail systems built on today’s—and tomorrow’s—Intel® processors, including Intel® Core™ processors and the latest Intel® Atom™ processor-based devices. Because it’s software, Intel Data Protection Technology for Transactions offers retailers advanced levels of data security without the need for new hardware. +MORE

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Midax Payments & Midax SafeTrak

Midax, Inc.

General payment switching and switch management. Credit, Debit, EBT/FSA movement of transactions from the POS to your processor of choice. Complete Check Authorization, ACH, In-House Gift Cards and Blackhawk, Scrip and Fleet programs available. +MORE

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Check Processing Services

Cash Flow Solutions, Inc.

Check transactions have decreased in the last 10 years, yet retailers are still streamlining these paper-based tenders to improve margins and free up resources. Cash Flow Solutions automates check deposits to decrease labor and simplify reconciliation, while our risk mitigation services protect stores from fraudulent check activity. Thousands of merchants rely on the nation’s top customer service provider for check processing to uphold their reputations. Let us evaluate your check systems today to enhance check operations and improve profitability. +MORE

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Payment Processing

Vantiv

Whether you are new to credit card processing or are looking to expand your payment service options, Vantiv has merchant card processing solutions to support your business, so you can focus on what matters most – running your business. +MORE

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Integrated Cash Register Systems

Worldpay

We integrate with many major POS systems for retail, restaurants, salons, convenience stores, grocery stores and more. Integration offers you more streamlined payment processing specific to your industry. +MORE

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Omni-channel E-Commerce Platform

VIC

VIC's E-Commerce and Shopping Trip Planning platform brings everything together under one integrated web site so you can offer your shoppers real time access to shop your stores, manage loyalty accounts, clip digital coupons, view circulars and create shopping lists. It creates a shopping destination that is tailored to your brand, your systems and partners so you can differentiate. You can upsell, cross-sell and personalize your website with intelligent targeting and content. Your employees can fulfill online orders with live in-store fulfillment tailored to their jobs. The platform extends to stores with seamlessly integrated kiosks and digital signage for true omni-channel capabilities to drive in-store purchasing decisions. Additionally with email, text, voice and location based technologies, it delivers marketing tools to reach shoppers or let shoppers reach you no matter where they are. You can drive your own digital strategy no matter what the current and future competition is, with complete enterprise customization around your market, strengths, and marketing message. +MORE

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eCommerce Solutions

First Data

Our state-of-the-art eCommerce solutions enable you to provide customers with more online payment options and safer transactions for a more satisfying shopping experience. Our credit card payment gateway helps increase revenue, reduce costs and minimize risks as you realize your full business potential. +MORE

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Card & Check Acceptance Solutions

First Data

We have an extensive portfolio of innovative payment acceptance solutions designed to help you get more value from every transaction.  Choose from card payment solutions that securely process card payments quickly and TeleCheck® solutions that leverage an extensive database of check-writer history to help guarantee the funding of checks. +MORE

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Point of Sale Solutions

Howell Data Systems Inc.

Howell Data Systems Inc. develops, deploys and supports Grocery, Pharmacy, Fuel and Retail point of sale solutions (POS). HDS provides leading edge hardware configurations that can be customized to support multi-store roll-outs to single terminal stores from coast to coast. +MORE

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Lolli

Lolli

Lolli gives you free bitcoin when you shop online.  Install the Lolli extension on your favorite browser. Shop the web. We'll notify you when you're on one of our partner stores. Earn bitcoin when you checkout using Lolli. We believe that bitcoin is the future, however, bitcoin in its current state is not easily accessible. Our mission is to change this with Lolli, making it easy for everyone to earn, save, and share bitcoin.  What is Lolli? Great question! Lolli is a "cashback" site and browser extension that lets users earn bitcoin when they purchase goods from our partner retailers. We form partnerships with top retailers and get a % of every sale when we send people to their sites to shop. Instead of keeping all the money for ourselves, we share that money with you, the shopper! :) How does Lolli work? Download the Lolli browser extension. Visit one of our partner stores through our website or browser extension. Lolli alerts you to activate your savings when you get to the online store. Once Lolli has been activated, feel free to shop as you normally would. Lolli will track your purchase and send bitcoin to your Lolli wallet when the retailer pays us. What is Bitcoin? Bitcoin is a digitally native currency -- no need for physical bills or coins, high transaction costs, & international barriers. Bitcoin is decentralized, meaning there's no government, institution, or authority that controls it. What is "BTC"? BTC is just the currency code for bitcoin. Kinda like USD stands for US Dollars. How do I use Bitcoin? You can buy real goods from reputable retailers with bitcoin, just as would with USD. Thousands of retailers are already accepting bitcoin as a method of payment. Is Lolli safe and secure? Yes. Lolli uses state of the art software and network security to ensure your balance is safe. As long as you keep your wallet with Lolli, we have you covered. Keep in mind, though, that if you transfer your balance outside of Lolli, we cannot be held responsible for its security. +MORE

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Skip Frictionless Checkout

Skip

The wait is over. Don’t ever hesitate to get what you need again. Now you can Skip the Line. Skip, Frictionless Checkout. getskip.com +MORE

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Idemia

Idemia

Motion Code - Securing online payments  IDEMIA is full of innovative minds. And thanks to them, we have developed a seamless way to drastically enhance the security of Card-Not-Present (CNP) transactions. Motion Code cardholders will find that the traditional static 3-digit security code on the back of their card has been replaced by a mini-screen displaying a code, which automatically refreshes every hour. This solution renders copying of card information useless. By the time would-be fraudsters try to use it, the stolen number will have already changed several times. Biometric Payment Card - Turning your fingerprint into your PIN  Technology is changing the way humans can identify themselves. The use of biometrics improves security and usability of our identity – with the press of a finger, or the scan of a retina – and ensures that it remains your own.  Digital Banking - Providing trusted digital banking experiences  IDEMIA assists the financial sector in ensuring security and trust for their customers’ entire digital journey, from customer registration to the delivery of trusted services (strong authentication, digital signature and proof management, legally binding archiving, etc.). IDEMIA's identification and trust services platform can be used to deploy countless applications, including new customer digital onboarding, sensitive operation approval (e.g. transfer orders, payments), secure multichannel cash management (SWIFTNet/FileAct, EBICS), authentication for online payments, multichannel online contracting for all types of financial products (loans, savings, life insurance), etc.  Subscription Management - Managing connectivity with ease  IDEMIA, with its subscription management platform and DakOTa eUICC, established a turnkey solution allowing mobile operators to remotely allocate subscriptions to connected objects. This comprehensive solution offers the most efficient, secure and transparent technology possible to serve the connectivity needs of mobile operators and to deliver a seamless experience to end-users.  Mobile Identity - Accessing online services in a convenient and secure way Accessing online services in a convenient and secure way  IDEMIA’s Mobile Identity is a digital ID created by a mobile operator to enable users to access online services in a secure, private and convenient way, using their mobile devices. Establishing trusted identities is an absolutely vital step brought by IDEMIA KYC (Know Your Customers) digital identity solution. It is the most effective way of knowing who is in control of any networked device starting with the registration of the customer by the operator, using their official ID documents and, when possible, their biometrics. This can be done on-site with fingerprint scanners and document authentication or remotely using the user mobile device. It is then followed by the verification of those elements and the generation of a unique Digital ID. This is safely managed by the operator and available for the customer on their mobile - users can use this Mobile ID to authenticate to eServices using their mobile number along with a unique PIN or their biometrics.  Mobile Financial Services - Managing your money on your mobile  Through NFC, QR-code or mobile wallet technology, IDEMIA allows mobile operators to provide consumers with a convenient way to pay for goods and services, transfer and receive money and access mainstream financial services including loans, savings and insurance. IDEMIA enables MNOs to deliver a wide range of financial services from person-to- person transfers to bill payments, via multiple channels. For example, along with Etisalat, IDEMIA has launched the first mobile wallet service in UAE, transforming the way a whole country pays for products everyday in a secure way.  PEARL Connect - Powering your devices with secure contactless services & connectivity  PEARL Connect by IDEMIA combines security capabilities of previous PEARL eSE generations with eSIM capabilities for seamless management of connectivity to cellular networks. It enables manufacturers to produce connected objects such as smartphones, smart watches and laptops with a dedicated interface to integrate payment, access control, transport and many other functions securely. PEARL Connect also comes with strong means of authentication, including state-of- the-art biometrics.  IoThrive - Ensuring security from connected devices to the cloud  IoThrive is a solution designed by IDEMIA which enables management of the entire security chain in the Internet of Things from hardware to services on networks such as LPWAN (LoRa, Sigfox), Wi-Fi and Bluetooth. IoThrive allows users to access and holistically manage an IoT environment, safe in the knowledge that the digital identity or cloud services on the network are authenticated and secure.  3D Face Recognition - Enhancing accuracy and convenience with advanced liveness detection  IDEMIA’s new 3D Face Recognition solution allows an enhanced accurate biometric authentication that combines speed and robustness. It calculates the precise 3D geometry of the face captured by a dedicated 3D sensor. The unique facial features of the user are then compared with the ones already stored in the device for instant matching. This solution targets OEMs. MorphoCivis Suite - Ensuring trusted and reliable identities  Field proven, MorphoCivis Suite allows modular adaptation and close control of costing while ensuring consistent and excellent quality. The produced ID has the potential to be used in a plethora of ways – to access financial services; to travel (accessing automated border control), to securely access online services using authentication factors (such as fingerprints or face recognition) and devices (smartphones, tablets, etc.).  LASINK - Preventing forgery of identity documents  DEMIA’s LASINK feature has been designed to be used either by our own personalization service centers or to equip national printing houses willing to enhance the security level of their documents. Not only is LASINK improving the security of the identity document, it is also facilitating the automated verification of its authenticity thus expediting passport verification at borders as well as allowing users to access online services securely and without hindrance.  Selfie-Check - Providing fast registration and online authentication  Not only this, the creative minds at IDEMIA have upgraded their Selfie Check so that, when asking for authentication, the phone will ask you to move your head to the left, right or downwards; or maybe a combination of the three. By requesting random head movements, the selfie-check ensures that the user is a real and a live person. With this solution, users can now remotely and securely confirm their identity either against a central biometric database or against an identity document, e.g. a passport. From now on, from the comfort of your home, you can create a secure digital identity to access further online services. Forget the queues, forget the stress!  Video Investigation - Analyzing video data to accelerate investigations  Video analysis is a major forensic resource that has changed the way crimes and cases are investigated. As technology introduces new image sources such as the 200 million cameras deployed worldwide in public places but also video coming from smartphones and social media, analyst and investigators are becoming increasingly outpaced by the volume of video evidence. IDEMIA’s Video and Image Analytic Platform is streamlining and speeding up the process. Relying on embedded algorithms, analysts can process video sequences by detecting, recording and classifying the depicted elements of interest. As they sort through volumes of raw data, they can start a review based on the most relevant data, find clues faster and exploit their findings more quickly. This system provides law enforcement and the intelligence community with the tools to detect and deter criminal activity and protect critical infrastructure and public safety.  MorphoPass - Facilitating airport passengers’ journeys  MorphoPass manages the different stages in a passenger‘s journey through an airport, based on biometric identification. It offers enhanced quality of service for travelers at every step making the crossing of checkpoints faster and less intrusive at bag drop, airside access and passport control, as well as at boarding control. Because of the automation and traceability of all passenger checks, MorphoPass is the ideal solution for airlines, airports, regulators and passengers. It also comprises a central system that manages passenger identification through all the identity checks needed for authentication and identification of the passenger.  MorphoWave - Capturing fingerprints on the move in less than 1 second   The business world is a bustling, busy place and no one has a second to waste. IDEMIA tapped into its innovation hub to create a frictionless security system for some of the busiest enterprises in the world. As employees enter office buildings, MorphoWave relies on a patented, truly contactless technology to accurately capture and match four fingerprints with a single hand movement and grant or deny access. The world’s first contactless fingerprint access solution helps companies boost efficiency without sacrificing security. The dynamic, touchless acquisition capability allows users to remain ‘on the move’ when passing through a control point, making it ideal for securing high traffic areas.  IdentoGO Enrollment Services - Providing access for identity-related services  Our expertise is deeply rooted in biometric technology, specifically, the secure capture and transmission of electronic fingerprints for employment, certification, licensing and other verification purposes. We are a trusted and an authorized service provider for the Transportation Security Administration (TSA) and one of the few companies approved to submit fingerprints to the Federal Bureau of Investigation (FBI) as well as receive criminal history record information back from the FBI.  Mobile Driver’s License -Securing and digitizing your driver’s license  Just as your physical driver’s license is more than a photo on a card, IDEMIA’s mobile driver’s license combines breakthrough smartphone technology and biometrics that are linked and layered dynamically when the ID is presented. This assures you have a trusted credential that can be quickly authenticated, by machine or in-person, by retailers, bankers or law enforcement officers.  ID-One PIV - Creating and managing secure and personalized access cards  ​Personal Identification and Verification (PIV) smart cards are an essential part of U.S. Federal Government security. These ID credentials contain all the necessary data to grant cardholders access to facilities and information systems. The adaptable settings also ensure that only individuals with certain levels of security clearance have access to private rooms and confidential information. Ultimately, these credentials provide identity proofing, general authentication services and secure post issuance management. IDEMIA’s solutions not only ensure that PIV smartcards are in compliance with current guidelines and technical specifications, but we make it our goal to exceed the latest government standards. +MORE

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Adyen

Adyen

Accept every payment on one platform Making payments easy gives you a competitive edge. Adyen’s platform lets you expand quickly, manage risk, and track results – one platform, one partner, no hassle. +MORE

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Visa Checkout

Visa

Innovations for a Cashless World -  Online payments as easy as 1-2-3 Just three simple steps stand between you and easier online payments. Visa Checkout  Visa Checkout helps speed up the checkout process, transforming shoppers into buyers. Visa Checkout provides your customers a way to confidently pay on your e-commerce site and in your app. With Visa Checkout, enrolled users don't have to fill out their credit card number or billing address, meaning they can check out in as few as two fields. +MORE

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