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PGI Technology and the Independent Grocer Part 2

Joe Tarnowski, Progressive Grocer Independent

The definition of in-store systems is rapidly changing in today's increasingly digital world. What used to refer to point-of-sale systems, self-checkouts and kiosks now includes digital displays, iBeacons and the ever-expanding cloud. Coming with these new technologies are new opportunities for the independent grocer, especially as these newer solutions are driving down the investment - in both money and resources - needed to leverage powerful tools previously accessible only to large chains. For Part 2 of the "Technology and the Independent Grocer" research study, sponsored by Boone, N.C.-based ECRS Corp., Progressive Grocer Independent once again teamed up with the Center for Advancing Retail & Technology (CART) and the National Grocers Association (NGA) aiming to provide independent grocers with the information they need to leverage today's - and tomorrow's - technology to drive more traffic to their stores and more products into their shopper's baskets. While Part 1 focused on the general retail technology landscape as well as digital and marketing technology, Part 2 focuses on in-store and operations technology. +MORE

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SmartOffers

RevTrax

Target print-at-home and mobile coupons based on predefined rules. Use a dynamic portal on a brand site or individual digital channels to deliver flexible, 1-to-1 offers. Campaign rules can be based on previous coupon engagements, geographic information, paid or owned media conditions, past transaction data, CRM conditions and more. +MORE

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The Cawley Company

The Cawley Company

The Cawley Company, established in 1946, is a trusted name and leader in the Recognition and Identification Business. We pride ourselves in tailoring solutions to meet your specific needs. Our products include a wide variety of Name Badge, Awards, Lapel Pins, Buttons, Signage, Nameplates, Badge Accessories, Ribbons, and Personalizing Systems. We have been a distributor of Brother P-Touch Labeling Systems since 1991, just 3 years after the introduction of the product from Brother. This labeling system and other patented personalizing systems allow you to personalize products at your property. Browse our web-site to find out more about our Overlay, Inkjet, Direct Print, Digital Print, and Rotary Engraving Systems by Gravograph - New Hermes. Our customized software, Badge Print, has been specifically developed to make name badge personalizing quick and easy. +MORE

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Digimarc® Discover Plug-In

Digimarc

Manage and edit Digimarc-enabled digital images destined for print within Adobe Photoshop and link their Digimarc IDs to online experiences such as exclusive offers, video tours, or real-time events. To use the Digimarc Discover plug-in, you must have a Digimarc Discover ID Manager account. +MORE

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Digimarc® Discover ID Manager

Digimarc

With the Digimarc® Discover ID Manager, you can embed imperceptible Digimarc IDs into images, text, and audio without additional software or special printing. This is also the place where you will manage all of your Digimarc IDs. Just create a free account and start enabling your media today. You’ll find all the tools and help you’ll need in your own ID Manager account. +MORE

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Digimarc® Barcode

Digimarc

Digimarc® Barcodes significantly reduce the time your customers spend in checkout lanes. How? By eliminating the need to hunt for the barcode before scanning each item. We imperceptibly embed the product’s UPC/EAN data across the entire surface of its packaging. The package becomes the barcode. Better yet, shoppers can scan Digimarc-enabled packaging with a mobile device to instantly engage online with brands. +MORE

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Digimarc® ID

Digimarc

Embedded into print, audio or packaging, Digimarc IDs trigger branded experiences on your shopper’s mobile devices. Imperceptible to humans, they bring a wealth of new benefits to retailers, brands and customers throughout the shopper’s journey. +MORE

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Making Sense of Tech Solutions

Katie Martin, Progressive Grocer Independent

CART’s website is a one-stop shop for retailers looking for the latest technology advances. Technology, and the pace at which it changes, can be overwhelming, especially for independent retailers who are often juggling multiple roles as CEO, COO and CTO of their companies. But technology is also the future, and retailers must hop on the train if they want to succeed. For those that don’t know where to turn, CART (Center for Advancing Retail and Technology) has set up a website, www.advancingretail.org, to act as a conduit for retailers, solution providers and brand manufacturers. +MORE

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FlexPrint Retail Solutions

FlexPrint Inc.

Printing, scanning, storing and managing documents, signage and content. The total cost of these across your retail organization is in most cases greater than you think. To understand the true cost in terms of dollars, as well as the full impact that output and content management has on your enterprise’s productivity and performance, you need hard facts—and a trusted partner who can turn them into understanding and action. +MORE

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Omni-Channel Targeting

Index Inc.

With Index machine learning, you can harness the power of big data to turbocharge your personalization efforts. Recommend products, customize offers, generate rewards, and deliver content based on a rich understanding of your customer’s identity, shopping history, and behavior over time. +MORE

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Eversight Cloud

Eversight

Eversight’s industry-leading Offer Innovation applications enable you to remove the guesswork and risk from trade promotions by rapidly testing hundreds or even thousands of offers online with real shoppers, only rolling out the most effective promotions in brick and mortar. Tests are executed through several digital platforms, including print-at-home and load-to-card coupons, mobile apps, social, and e-mail. Promotions based on Offer Innovation have yielded an unprecedented 20-50 percent lift over traditional promotions. +MORE

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Marketing Mix Modeling

in4mation insights

Analyzing historical data and making predictions about future performance are critical to the success of your business in today's unpredictable markets. in4mation insights offers our real world experience and cutting-edge modeling techniques to provide marketing insights that drive growth! Our exclusive cutting-edge "Bayesian" modeling technique provides greater precision, handles large amounts of data, and provides rich details about your customers, products, and markets. +MORE

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Distributed Local Marketing Solutions

Brandmuscle

Brandmuscle helps retailers to optimize local store marketing and accelerate revenue growth. Using our retail marketing solutions, time-pressed retail managers can quickly and easily run local marketing programs that generate new and repeat business and increase transaction values. You’ll be thrilled at the results you see from our local marketing solutions for retailers. Local marketing in the retail industry can be tricky, but not when you partner with Brandmuscle. With our local marketing solutions for retailers, we can help you measure results, streamline the approval process, reach more customers, improve marketing spend and more. +MORE

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LAGO4

Comosoft

LAGO streamlines production processes, reduces manual steps and automates many of the most time consuming tasks in a multichannel media production environment. Multichannel marketers use LAGO as an essential part of their Marketing Resource Management (MRM) strategy for the operational efficiency it fosters. +MORE

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Online Print Store Software

Design’N’Buy

There are 4 Major Products under DNB All-In-One-Designer – HTML5 PrintCommerce Premium Marketplace solution Product Configurator +MORE

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CART Weekly Report 5/2/19

CART, Advancing Retail

AMAZON’S PROFIT MORE THAN DOUBLES ON 17% RISE IN SALES | Wall Street Journal Gary’s Take: Some readers will remember in the 1980s when then President Reagan harnessed the powerful US economy to burgeoning military innovation, triggering an arms race that eventually bankrupted the Soviet Union and ended the Cold War. This strategy became known as the Reagan Doctrine. Well today we have the Amazon Doctrine. Jeff Bezos has linked his company’s massive financial resources to tech innovation in a bid to completely disrupt many sectors of retail. Amazon’s just released record profits, linked with investing in speeding delivery to 1 day for Prime members, is the Amazon Doctrine in action. While other companies have tried to base strategy on tech what is different now is the point in time we are at: We are at the inflection point on the exponential growth curve of technology and Amazon is opening up a growing gap with competitors. Speeding up delivery is a ‘prime’ example. WILL SHOPPABLE ADS HELP WALMART’S VUDU COMPETE WITH AMAZON AND NETFLIX | Retail Wire Sterling’s Take: Free content will most always be a draw to some degree. And if the shoppable content is easy to use and meaningful to users, it will only add to it. Sounds like many brands have already bought in … but Walmart has some catching up to do with regards to original programming. Amazon and Netflix are so far ahead in creating really great (sometimes viral) content — it remains to be seen if Walmart can carve out a viable niche with “basic-cable” content. AI-POWERED, VOICE-CAPABLE CHATBOT HELPS SHOPPERS MAKE THE RIGHT CHOICE IN STORES | RetailWire Sterling’s Take: To me it’s a question of where they can add meaningful value, and I think BevMo! has found a use case here with SmartAisle. It’s something that (especially at this stage) isn’t appropriate for all retail verticals or chains, but I can definitely see them complementing more sales associates in the not too distant future. WHAT’S REALLY DRIVING DISRUPTION? (HINT: IT’S NOT TECHNOLOGY) | RetailWire Sterling’s Take: 100% — innovation + disruption has very little to do with technology and everything to do with our thinking (decoupling or otherwise). It’s why Steve Jobs could take an invention from Xerox 20 years prior and create the personal computer industry. Or why RC vehicles were my favorite as a kid, but today we call them drones and they’re doing everything from delivery to military duty. Technology is the enabler and sometimes the result — not the disruptor in and of themselves. The biggest thing missing amongst retailers and brands today is an innovation culture, a group of people that can cultivate new ideas and perspectives beyond the status quo — and execute on them. Labs, innovation groups, etc. can help, but they tend to be siloed. What we can do is bring that kind of “startup” thinking, self starting and exponential aims into the entire organization. Is it confronting? Maybe … Does it work? Definitely. KOHL’S GOES ALL IN ON AMAZON RETURNS | RetailWire Sterling’s Take: My mom used to have a saying for this — “it’s cheaper to milk a cow than buy one.” That is, if everything Amazon is looking for from Kohl’s comes at a low cost, why do they need to move forward with anything else? I’m sure Kohl’s is keeping their fingers crossed for a deeper relationship, but Amazon will only drive from the data, numbers and performance that makes sense. FEATURED BLOG OF THE WEEK:  PERSONALIZATION AND RELEVANCY CAN BE A GAME CHANGER FOR INDEPENDENTS by David Kiehle, Senior Vice President and General Manager at Smart.Market, Inc HAPPENINGS: COMMERCE IN THE CONSUMER AGE: HOW HUMANITY AND TECHNOLOGY COME TOGETHER TO CREATE A NEW VISION FOR RETAIL - Criteo Commerce Forum May 9, 2019  CREATING ROI IN THE FUTURE OF AR/VR IN RETAIL: HOW RETAILERS ARE USING VR/AR TO ACHIEVE GROWTH, PROFITABILITY, AND CUSTOMER EXPERIENCE GOALS - May 14, 2019 Questions? Contact Retail and eCommerce Committee Event Co-Chair, Sterling Hawkins via email:sterling.hawkins@advancingretail.org DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event  Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda Get on the Inside - CART Community Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

The Innovation Imperative: Register for the CART Retail Innovation Pitch Event

Center for Advancing Retail and Technology, CART

The supermarket industry is increasingly driven by innovation - one has to look no further than Amazon’s impact as a catalyst to the industry moving online, new services, and capabilities. Self-shopping, in-home and in-car delivery, voice-based commerce, and more are all areas of innovation that are transforming the industry. One of the major challenges traditional retailers of any size have is simply trying to be aware of what new innovation is coming into the industry. To put this in perspective: Walmart recently created a new subsidiary called Store No. 8 to focus on discovering and investing in new key technologies like AI and automation. The Store No. 8 team reviews around 750 new solutions each year. The CART team is currently reviewing an estimated 1,200 new solutions each year - about 100 per month. That’s the pace tech-fueled innovation is moving at and every day that goes on the innovation gap is growing larger. One way CART is helping traditional retailers learn about powerful new capabilities is through the twice a year Pitch Event. This year we’re doing something new, opening up the pitch event as a live webcast to members of the industry to participate. Held this year in partnership with Winsight Grocery Business and sponsored by dunnhumby, the CART Retail Innovation Pitch Event will be held Tuesday, May 15, at 2pm Eastern.  CART has sorted through the hundreds of applicants to the pitch event to focus in on a handful of compelling and powerful new capabilities for retailers. This is a great way for all members of the industry - retailers, wholesalers, and brand manufacturers - to learn about new capabilities coming into the industry and have an opportunity to hear directly from these innovators as they pitch their solutions. Supermarket retailers now find themselves on a new playing field, competing with some of the world’s leading technology companies and having to respond to fast consumer adoption of new technologies. The CART Retail Innovation Pitch Webcast is the way to efficiently gain insight to what’s coming. We look forward to having you join us for this special industry event! +MORE

Shopperations: Co-Marketing and JBP Software for Retail and Brand Marketers and their Agencies

Shopperations Research & Technology, LLC

Shopperations Research & Technology's web-based application saves time and increases productivity of Co-op Marketing Event coordination and Joint Business Planning efforts by giving Retail Marketing and Merchandising teams easy and intuitive tools to manage their conversations with the Brand Vendor community, raise sponsorship funds and coordinate creative asset sharing with the selected group of Brand sponsors. Shopperations allows retail Marketing and Merchandisign teams to: Align internally on annual promotional themes and key activation periods Publish the co-marketing opportunties to the enture Brand Vendor community and reach the right decision makers Engage Brand Vendors in meaningful, strategic dialogue not only during the annual JBP meetings but throughout the year Track Brand Vendor commitments and streamline negotiations prior to contracts formal submission Simplify creative asset exchange between internal creative team or agency and Brand Vendor partners +MORE

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Shopperations: Co-Marketing and JBP Software for Retail and Brand Marketers and their Agencies

Shopperations Research & Technology, LLC

Shopperations Research & Technology's web-based application saves time and increases productivity of Co-op Marketing Event coordination and Joint Business Planning efforts by giving Retail Marketing and Merchandising teams easy and intuitive tools to manage their conversations with the Brand Vendor community, raise sponsorship funds and coordinate creative asset sharing with the selected group of Brand sponsors. Shopperations allows retail Marketing and Merchandisign teams to: Align internally on annual promotional themes and key activation periods Publish the co-marketing opportunties to the enture Brand Vendor community and reach the right decision makers Engage Brand Vendors in meaningful, strategic dialogue not only during the annual JBP meetings but throughout the year Track Brand Vendor commitments and streamline negotiations prior to contracts formal submission Simplify creative asset exchange between internal creative team or agency and Brand Vendor partners +MORE

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Digital Marketing, Social Media Management

AR Marketing

AR Marketing's proven Social Media Management software and approach is designed with the independent retailer in mind. +MORE

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Retail Innovation Report: 2016 Trends, Insights & Analysis

CART

2016 is the year that retail hit an inflection point, technology fueled innovation exploding across the industry, transforming and disrupting every step of the supply chain. And for those executives who are shell-shocked at the pace of change, it is only going to increase. There are no time-outs. Faster and cheaper computer processing is powering growing use of artificial intelligence (AI) and machine learning. These capabilities in turn feeding on massive big data, and powerful new capabilities delivered to even the smallest merchants via the cloud. Technology is becoming democratized, sophisticated solutions no longer the sole province of the largest companies. Indeed, we are entering a period where smaller companies can leverage their ability to move fast, unencumbered by large organizations and legacy infrastructure. Technology is fundamental to retail success and piloting new innovations is fast becoming a required discipline for retailers, wholesalers, and brand manufacturers. Industry innovation is now being driven by consumer adoption of new technologies, an uncomfortable place for many retail executives as they grapple with power shifting to the end consumer/ +MORE

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Retail Innovation Report: Q3 2016 Trends, Insights & Analysis

CART

The future is coming into focus as the economics and operational benefits of emerging technology become more clear. What is also clear is just how fast technology-fueled innovation is moving and the grand visions that Amazon, Google, and others have for marketplace transformation. As the digital and physical worlds of retail meld, industry executives in even staid sectors like supermarket retailing increasingly realize that they ignore innovation at their own peril. The Q3 2016 emerging technologies, drones and 3D printing, offer no better example of the industry transformation we are on the cusp of. Retail industry executives must keep in mind that we have entered a time of exponential technology growth and innovation may appear to move slowly but then quickly hit a tipping point and explode across the market. Consider that Amazon has been in business twenty years but has tripled in size in just the past five years. Or Uber quickly becoming a multi-billion dollar company in less than five years.  +MORE

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Retail Innovation Report: Q2 2016 Trends, Insights & Analysis

CART

The second quarter of 2016 has seen a growing number of retail industry executives realize that the frenzy of technology-fueled innovation is not an anomaly, but rather a new reality. Like a tidal wave crashing upon a beach, new innovation can transform the landscape, creating a new normal as some companies are swept away, others adapt to a changed environment, and new businesses are carried in. But as the pace of change grows, these waves of innovation are crashing into each other, creating yet... +MORE

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Retail Innovation Report: Q1 2016 Trends, Insights & Analysis

CART

With more than 45,000 users, the CART platform provides powerful insight to what technologies and innovation the industry is focused on. “eCommerce remains the top priority but we’re seeing retailers taking a collective breath to understand implications and integrations to other systems before jumping in,” said Gary Hawkins, CEO of CART, “what’s new is the fast growing interest we’re seeing in virtual and augmented reality and IoT.” The Q1 2016 report also speaks to the growing innovation-implementation gap as the industry is increasingly challenged to keep up with and implement new innovative capabilities. +MORE

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ShelfMate® - Planogram Compliance Solution

EJ Caimen

Your competitors are lowering their labor costs, getting new products to market faster, and maintaining superior in-stock levels.  Why aren’t you? Our patented shelf strip system drastically reduces reset time and out-of-stock levels, not to mention increasing ISM opportunities After 15 years and many successful client implementations, ShelfMate® has become the “go-to” solution for retailers looking to turbocharge their reset teams’ productivity, maintain plan-o-gram compliance, and expand the real estate available for ISM messaging.  ShelfMate® is a physical strip that is inserted into a retail shelf channel (or temporarily attached using light adhesive) and contains information about products and their position on the shelf.  This position data allows store personnel to quickly identify product placement and perform reset or restocking activities efficiently. Types of Strips ShelfMate® strips can be layered with a variety of information: temporary “merchandising” strips that can be used by reset teams that simply display product locations, permanent strips that add pricing or product images, operational cues for restocking efficiency, and messaging or customer engagement treatments that help influence consumer buying behavior. What do we need to get started? Generally, we just need three things to get started: Plan-o-Grams – we can intake data from most major software providers, including JDA®, Apollo®, and Galleria®. Store Layouts – we’ll need to know in which stores these plan-o-grams are assigned to for correct composition Pricing – many customers opt to include pricing information on the strips in a permanent solution, reducing the need for labeling We have built our software platform to easily and quickly integrate different data types so that our retail clients can get products to market quickly and accurately. How soon can we see results? We’ve brought customers online in as quickly as two weeks, while more complex implementations have taken 60-90 days.  Usually, the timeline is more dependent on our client’s commitment to the program and availability of key personnel.  All of our clients see immediate impact to their bottom line as a result of their ShelfMate® deployment. +MORE

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LabelMate® - Efficient Pricing Solution

EJ Caimen

Take hours out of your stores’ pricing maintenance routine by eliminating label separation and sorting LabelMate® is comprised of labels stacked and glued together to form an easy-to-hold pad.  However, this simple solution was created to combat a vexing and expensive problem for large retailers: how do retailers drive down the operational cost of pricing their items in the store while maintaining the attractive visual that existing tag solutions provide?  For years, retailers have been shown little innovation in shelf label programs.  In fact, only two solutions existed for the production of labels: the double-laminated shelf tag or a vinyl alternative, both printed in sheet-form with cuts or perforations to facilitate separation. While double-laminated labels have been called the “Lexus” of retail labels (mainly for their eye-catching gloss…and expense) and vinyl labels provide for moisture resistance and in-store replicability, both suffer from the operational constraints of having to tear apart (or re-sort) labels or carry around large patches of printed sheets.  This causes a large amount of wasted labor hours at store-level. Several “1-up” or “singles” alternatives have been shown, but all suffer from the lack of connectivity from label-to-label; an accidental spill of single labels can result in several lost hours of productivity. What is it? LabelMate®, a patented retail label solution from EJ Caimen, consists of layers of shelf labels or signage that have been padded together to form an easy-to-handle pad.  Store associates receive a box of labels that can quickly be separated by department, section, or aisle utilizing color-coded separator labels.  Installation in the aisle is fast – store associates can re-price items simply by peeling off a label from the pad and sticking it on the shelf.  Additionally, there is no backer paper to remove to expose an adhesive strip; the backer stays attached to the pad for rapid installation. +MORE

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Building the Customer Specific Retail Enterprise

Gary Hawkins

Imagine a retailer being able to offer different products at different prices to different customers all at the same time. Each individual customer receiving a mix of products and prices, services and privileges, information and recognition, all based upon the customer's preferences and needs. A retail busi­ness that measures sales, not by products sold, but by customers. A retail business that quantifies the value of its customer base — and knows it is a more valuable asset than its product inventory. A retail business organized around customers, not products. The customer spe­cific retail enterprise. The creation of such an enterprise is well under way. It is being powered by technology and the detailed customer information gathered through retail frequent shopper pro­grams. Arising from the detailed customer information come new metrics to use in managing the retail enter­ prise. As retailers around the world discover the power of managing their businesses using these new measures, the retail industry is experiencing as fundamental a change as it did when the corner grocer gave way to the modern, self-service supermarket. This change is impacting the entire retail supply chain. As retailers reorganize their businesses around their cus­tomers, rather than products, it is forcing the manufactur­ers and suppliers to review how they do business and go to market. Retailers can now measure the value of specific brands to their individual customers. No longer is mass marketing, one price for all, the most efficient and profitable way to go to market. +MORE

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Customer Intelligence

Gary Hawkins

For the better part of a century, since the venerated days of the comer grocer knowing his customers by name, retail strategy has revolved around products. From pricing to quality, category management to supply chain logistics, retailers have sought competitive advantage in product related activities. As these tactics yield ever-finer returns, competition has broached new territory, the shopping experience itself becoming the latest battleground. +MORE

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Retail Innovation Report: 2015 FMCG Trends, Insights & Analysis

CART

The eCommerce buzz is becoming reality as FMCG retailers push online shopping solutions to the top of the CART Composite Index with a score of 4.31, reaching 215% above the average. FMCG retailers are also focused on in-store marketing, inventory management and self-checkout amongst several other major trends.  The CART Composite Index measures search activity and solution engagement from more than 30,000 users representing retailers in every state in the U.S. +MORE

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