Privacy & security

CART Weekly Report 8/8/19

CART, Advancing Retail

STORE BRANDS CUT INTO BIG FOOD | Wall Street Journal Gary’s Take: Big retailers are focusing on promoting private label brands and growth is coming at the expense of the big packaged goods brands that have ruled the supply chain for years. Aside from the differentiation private label can provide, the approach yields far higher gross margins for the retailer and can help build customer loyalty. As I explain in my latest book, Retail in the Age of ‘i’, sophisticated retailers are growing private label and using the added gross margin to help fund strong marketing personalization efforts, growing digital engagement and customer share-of-wallet. MARTY THE GROCERY STORE ROBOT AND A GLIMPSE INTO OUR HELL-ISH FUTURE | Mashable Gary’s Take: Not all customers view robots in the aisle as a good thing. As the writer calls out, how can the retailer invest $35,000 per robot when they are dealing with employees striking for higher pay? Retailers need to carefully message what these machines are being used for and create a powerful value proposition to the customer. Included in that messaging should be assurances around how the retailer is approaching automation and the impact on jobs. It’s still very early days for in-store automation but we are already seeing some of the potential challenges. CONNECTING THE CUSTOMER JOURNEY FROM ONLINE TO OFFLINE | StreetWise Gary’s Take: As the world becomes increasingly digital, marketers are working hard to connect online and offline shopping behavior and better understand the impact of digital advertising on sales in the brick & mortar store. CPG COMPANIES SPENDING MORE TO USE LESS PACKAGING | RetailWire Sterling’s Take: Responding to consumer wants and needs is always a smart strategy. Although, it's important to understand those needs fully and the tradeoffs consumers are willing to make around things like sustainability vs. price. Great packaging speaks for itself, but it's even more powerful when yielded by a culture that's authentically committed to doing good.  WHAT WE HAVE TO SAY: RETAILERS: HOW DO YOU EVALUATE NEW INNOVATIVE SOLUTION PROVIDERS | Gary Hawkins SOLUTION PROVIDERS: WHAT PROBLEM ARE YOU SOLVING? | Gary Hawkins HAPPENINGS: UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 THE DISINTERMEDIATION CHALLENGE In this new Retail Tomorrow podcast, recorded at GMDC’s annual GM conference in Denver, the focus was on the ways in which startups are working to disintermediate traditional retailers … how retailers can turn these innovations to their own advantage … why cultural resistance within companies can be the ultimate enemy of progress … and even brainstorm about a business model that could’ve made Toys R Us relevant again. You can listen to the Retail Tomorrow podcast here, or on iTunes or GooglePlay. The Retail Tomorrow podcast series is a production of GMDC, the Global Market Development Center. Featuring : • Patrick Fore, CEO and co-founder of Fleat. • Sterling Hawkins, co-founder of the Center for Advancing Retail & Technology (CART). The host: Kevin Coupe, MorningNewsBeat’s “ContentGuy.” Pictured, left to right: Patrick Fore, Kevin Coupe, Sterling Hawkins E-Commerce in the Age of ‘i’ [Webinar Recap] Retail expert Gary Hawkins reveals how Amazon sellers must leverage new innovations and customer centricity to provide personalized shopping experiences. By Natalie Taylor August 7, 2019 OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ usingInvite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight MINDING THE GAPS - CGA STRATEGIC CONFERENCE 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 GMDC SELF-CARE SUMMIT - October 3 thru 7, 2019 in Indianapolis, IN X/SPECS 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm THE RETAIL REVOLUTION at PORTLAND STATE UNIVERSITY’S CENTER FOR RETAIL LEADERSHIP - Portland, Oregon - October 24, 2019 12:30-5:00pm SPECS SHOW 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: Nothing ventured, nothing gained. ~Ben Franklin +MORE

Meet Abbie, our new Head of Innovation Programming

CART, Advancing Retail

We are excited to announce that CART is growing. Abbie Weiss is coming on board as Head of Innovation Programming for CART! Being at the epicenter of retail innovation for some years now, we realize that innovation is not just about technology. New capabilities are simply a tool; what’s important is that organizations have a culture of innovation to support trying and implementing new ways of operating and going to market. And that’s where Abbie comes in. Abbie has extensive training and experience in empowering leadership and she’s focusing her incredible energy, enthusiasm, and knowledge on what it takes to make organizations successful with innovation. Abbie will be working closely with Sterling and the CART team on on developing executive education dedicated to creating and fostering a culture of innovation within their organizations. In addition, programs are being developed to extend this culture of what’s possible throughout the enterprise, helping everyone across the company to understand the possibilities in innovation.  Abbie is also bringing her impressive leadership and presentation skills to help solution providers improve how they tell their story to the retail industry, helping guide presentations and the sales process. We are excited to have Abbie join the CART team and bring her world-class knowledge, experience, and energy to companies we work with. Welcome Abbie! +MORE

What Problem are you Solving?

Gary Hawkins, CEO, Center for Advancing Retail and Technology

I see a lot of solutions that focus on the fast moving consumer goods retail sector - retail like supermarkets, drug stores, convenience stores, and discount stores. And when I say a lot I mean hundreds and even over a thousand solutions each year. For these solution providers, be they established firms or young innovators, many of them are challenged to effectively communicate their value proposition. Too often technology providers want to immediately launch into features and functions and why their technology is special. What prospective retailers want to hear though is what problem you are going to solve for them or what opportunity do you help open up. And retailers are busy people, they don’t want to sit through an hour long presentation about how cool your technology is before they figure out what you can do for them.  Go look at your sales deck, the presentation you typically use. If you’re not communicating within the first three slides how you are going to help the retailer you are at risk of losing them. If it’s an initial meeting, keep your deck short - ideally no more than ten or so slides and then, if possible, do a demo of your capability.  Its also important to speak the retailer’s language. If you have good knowledge of the retail industry and how retail works, then great; that knowledge will come through quickly and give the retailer confidence you know what you’re talking about. If you are not familiar with retail, yet you think your solution has potential for retailers, be up front when you have a meeting. Tell the retailer you’re meeting with that you don’t know a lot about their business but you believe you have something they may be interested in. Experienced retailers can detect within the first few minutes if you know what you’re talking about or not. Lastly, it’s always a good practice to visit the retailer’s stores and familiarize yourself with their operations and digital presence before you sit down for a meeting. Retailers appreciate solution providers who take the time to gain some understanding of the retailer’s operations. +MORE

CART Weekly Report 8/1/19

CART, Advancing Retail

IT’S A WRAP! THE INNOVATION PROGRAM AT KVAT FOOD CITY! WHAT PROBLEM ARE YOU SOLVING? YOUR COMPANY HAS A VISION: WHY CAN’T EVERYONE SEE IT? | RetailWire Sterling’s Take:  A vision alone is not enough. And trying to come up with the right words won’t do it either. It’s the leadership that puts themselves on the line for significant positive change that makes the difference. JFK put himself on the line by making that declaration and people rallied behind him. Without leadership stepping out for the benefit of their team and their customers, anything else is empty. STAPLES CREATES CONTENT TO REPOSITION AND DIFFERENTIATE ITS BRAND | RetailWire Sterling’s Take: I think the power in this approach is the community and human-centric connection it potentially creates. Anyone can sell office products, but it’s not everyone that’s connected to understanding their customers work life and their experience of work at a deeper level. Of course, the details here will really matter, but at a high-level, Staples is right on. ARE STORE ROBOTS CUTE, CREEPY - OR NEARLY USELESS | RetailWire Sterling's Take:  I give credit to Giant Foods for trying out something new (especially a robot!), but I’m not quite sure what the value is, the measurable ROI. Unless this becomes an effective platform to manage out of stocks, planogram compliance, etc., it’s an awfully expensive way to make sure aisles are clear of “hazards.”  Robots are best doing simple, repeatable tasks where there’s a real need. Walmart deploying robotic floor cleaners is a perfect example. I think we’d probably all agree that robots will be increasingly included in our lives, it’s just a matter of having them start in manageable and sensible places to match their costs with current capabilities. HAPPENINGS: ASK THE AMAZON EXPERTS - E-COMMERCE IN THE AGE OF ‘I’” THE ROLE OF PERSONALIZATION AND TECHNOLOGY FOR ONLINE BUSINESSES with Gary Hawkins and Natalie Taylor Content Marketing Writer, Feedvisor  UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 INNOVATION CULTURE with Sterling Hawkins and John Golden CSMO at Pipeliner CRM and Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World’s Greatest Military Victories and Social Upheaval: How to Win at Social Selling. THE FUTURE IS NOW – IGNITE: ECOMMERCE LEADERSHIP CONFERENCE Tuesday, August 6th, 2019, 9:00am – 5:00pm, Chicago OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ usingInvite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight Minding the GAPS - CGA Strategic Conference 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 Applications to present at CGA are due - TODAY - August 1, 2019 GMDC Self-Care Summit - October 3 thru 7, 2019 in Indianapolis, IN X/Specs 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm SPECS Show 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: It always seems impossible until it’s done. ~ Nelson Mandela +MORE

CART Weekly Report 7/25/19

CART , Advancing Retail

We are excited to announce that CART is growing. Join us as we welcome, Abbie Weiss, Head of Innovation Programming for CART! DISCOMFORT IS NECESSARY FOR INNOVATION | TedX What is the core element of innovation? Sterling Hawkins explores discomfort, a key ingredient of innovation. Through weaving personal, and business story framed through reflecting back to  MacGyver, ’80’s tv show, Sterling connects us to the complexity of innovation through discomfort.  MY COMPLIMENTS TO THE CHEF, ER, ROBOT | Wall Street Journal Gary’s Take: Robotics and automation is coming to food preparation at an increasing pace. We're seeing machines for grilling burgers, machines for making salads, sushi automation, and even making dosa. Aside from the obvious increase in efficiency and consistency, automation in food prep opens the door to efficient customization - increasingly important as growing numbers of consumers have food allergies, diet and lifestyle preferences, and food requirements driven by health conditions. We are already seeing a convergence of the massive healthcare and food industries as big data, cutting edge nutrition science, and expanded food product information all come together focused on improving the wellbeing of the individual. Food preparation automation is only going to help speed this convergence. FROM 'BUY WHAT WE HAVE' TO THE 'CONNECTED CUSTOMER' | Wall Street Journal CART’s Take: Great article that calls out the ability retailers have to engage with the customer at all times, anywhere and everywhere, and to be contextually relevant, providing meaningful value to the customer rather than just offering and promoting mass products as was done in the past. MOBILE IS ALWAYS LOCAL: THOUGHTS ON THE FUTURE OF ONLINE-TO-OFFLINE COMMERCE | Street Fight Magazine CART’s Take:  Mobile allows retailers to respond in real-time to the customer based on time and place. To be contextually relevant and support local businesses. WALMART SHAKES THINGS UP, FURTHER INTEGRATING ONLINE AND PHYSICAL STORE TEAMS | RetailWire Sterling’s Take: These kinds of things should start to be routine. It’s not rocket science that consumers want one experience across all the touchpoints and our organizations can be geared to serve that. And at the same time, things like merchandising stores is a unique function to stores themselves and that necessitates a little more focus. I think Walmart is setting a new norm. HAPPENINGS: ASK THE AMAZON EXPERTS - ECOMMERCE IN THE AGE OF ‘I’” THE ROLE OF PERSONALIZATION AND TECHNOLOGY FOR ONLINE BUSINESSES with Gary Hawkins and Natalie Taylor Content Marketing Writer, Feedvisor - Archived from Thursday, Aug. 1, 2019 11 a.m. PT  |  2 p.m. ET  |  7 p.m. UK UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS FOOD CITY - July 25, 2019  WEIS MARKETS - August 8, 2019  WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 INNOVATION CULTURE with Sterling Hawkins and John Golden CSMO at Pipeliner CRM and Amazon bestselling author of Winning the Battle for Sales: Lessons on Closing Every Deal from the World's Greatest Military Victories and Social Upheaval: How to Win at Social Selling. THE FUTURE IS NOW -- IGNITE: ECOMMERCE LEADERSHIP CONFERENCE Tuesday, August 6th, 2019, 9:00am – 5:00pm, Chicago OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ usingInvite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight Minding the GAPS - CGA Strategic Conference 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 Applications to present at CGA are due August 1, 2019 GMDC Self-Care Summit - October 3 thru 7, 2019 in Indianapolis, IN X/Specs 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm SPECS Show 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: A leader is someone who demonstrates what's possible. +MORE

CART Weekly Report 7/18/19

CART, Advancing Retail

MORE STORE CLOSINGS COMING: AN ESTIMATED 12,000 SHOPS COULD CLOSE BY THE END OF 2019 | USA Today Gary’s Take: A recent report from Coresight Research states that 2019 store closings are already ahead of last year by 20%; they estimate store closures could reach 12,000 by the end of the year. UBS Securities estimate that 75,000 stores could close by 2026 if ecomm sales rise to 25% of retail from current level of 16%. The supermarket channel has largely escaped any significant closings thus far but I do not expect this to continue as online grocery continues to grow and disruption continues sweeping the industry. As happened in the mid 1990s when Walmart entered grocery, triggering a wave of consolidation as bigger players sought to scale up to compete, independent and smaller regional retailers are going to take the brunt of the hit as they can’t keep up with tech innovation and investment. Smaller retailers must quickly find a way to truly differentiate themselves if they have a hope of surviving. The alternative is either going out of business or becoming a glorified convenience store as primary grocery sales are rolled up by the bigger players. PERSONALIZATION MATTERS: HERE ARE 5 GREAT EXAMPLES | Smart Design World Gary’s Take: Personalization in retail is rapidly becoming a customer expectation and a need-to-have by retailers. Like other terms that become ‘hot’, personalization is the latest overused buzzword. The scary part is that many retailers are not experts in this space and can fall prey to 'personalization’ capabilities that are really not. I would suggest that retailers should really be focusing on providing contextual relevancy that goes beyond pure personalization and focuses on providing meaningful messaging (recipes, savings, new product intro, etc.) to each customer. And, like some of the examples in this article, state of the art is realtime relevancy. This is very challenging to do and is dependent on deep integration between digital touchpoints and a relevancy engine that processes in realtime. FLORIDA’S DMV IS SELLING DRIVERS’ PERSONAL INFORMATION TO BILL COLLECTORS AND DATA BROKERS | Fast Company Gary’s Take: Data privacy? Really? A recent investigation by ABC affiliate has just found that Florida’s DMV has been selling license data to bill collectors and data brokers. This while governments - from state to federal - are increasingly inserting themselves into the ongoing privacy debate. Data privacy is an issue that continues to percolate, boiling over periodically as malfeasance by Facebook or assorted app providers comes to light. I do believe that privacy is going to become an increasingly important issue that is going to threaten digital advertising and marketing initiatives. Retailers would be well served to really focus on driving comprehensive digital engagement with their shoppers ASAP to build their repository of first-party data for the future.  WHAT MAKES GREAT RETAIL LEADERS | RetailWire Sterling’s Take: Having a CEO that exemplifies what the company stands for and puts themselves on the line for significant positive change is key to culture. And culture is the key to everything (what it’s like to work there, why everyone is there and what new ideas come up/are embraced, etc). Supporting those same traits amongst the team is a success recipe that transcends any strategy, technology or trend. WHO OWNS CUSTOMER SERVICE IN AN AGE OF CO-BRANDING | RetailWire Sterling’s Take: The responsibility for customer service comes down to the person standing in front of the customer (or on the phone with them). It’s definitely a growing issue with all the co-branding and partnerships and ultimately retailers need to ensure great customer service, no matter what agreements are in place behind the scenes. The co-branding can only be as great as the service and customer experience they can provide. FEATURED BLOG OF THE WEEK:  FROM THE INNOVATION GAP TO THE KNOWLEDGE GAP by Gary Hawkins, CEO, CART I have often written about the growing innovation gap - the divide between the exponential growth of new tech fueled capabilities and the much slower deployment of new solutions in brick & mortar retail. This growing innovation gap is a major challenge to traditional retailers…READ MORE>> HAPPENINGS: UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS FOOD CITY - July 25, 2019  WEIS MARKETS - August 8, 2019  WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight Minding the GAPS - CGA Strategic Conference 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 Applications to present at CGA are due August 1, 2019 GMDC Self-Care Summit - October 3 thru 7, 2019 in Indianapolis, IN X/Specs 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm SPECS Show 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: Great things are done by a series of small things brought together.  ~Vincent Van Gogh +MORE

From the Innovation Gap to the Knowledge Gap

Gary Hawkins, CEO, Center for Advancing Retail and Technology

I have often written about the growing innovation gap - the divide between the exponential growth of new tech fueled capabilities and the much slower deployment of new solutions in brick & mortar retail. This growing innovation gap is a major challenge to traditional retailers. A number of solution providers are working hard to help retailers close that gap, leveraging the cloud, AI, machine learning, and other tech to bring advanced capabilities to regional and even smaller independent retailers. The problem is that while retailers can avail themselves of new solutions, they are sometimes lacking the resources, knowledge, and skill sets to make use of these new capabilities. We are seeing this in many different areas. From sophisticated AI powered forecasting solutions that are able to ingest store-level events that impact product movement to cutting edge marketing personalization systems that challenge retailers to think differently about how they go to market. The challenges we see are four-fold. First, retailers lacking resources skilled in data analytics needed to take advantage of the explosion of big data. Second, retailers lacking the discipline to modify operations or data gathering needed to power new capabilities. And three, retail executives being challenged to think outside the box, and envision doing business differently. The fourth challenge is retailers not understanding the how tech-fueled innovation is growing exponentially. I can almost hear the collective sigh of relief from traditional supermarket retailers that they have withstood the initial rush to online shopping. The problem is that we’re just getting started, massive disruption is coming fast across all areas of the supply chain, driven by automation, the ability to promote to each individual customer more effectively than mass promotion, and far more.  There is no easy answer to these challenges. It is one thing to have access to new innovative capabilities and quite another to have a company culture that embraces innovation and new ways of doing things. It is this issue that is perhaps the most important in looking ahead to who will win and lose in future retail battles. +MORE

CART Weekly Report 7/11/19

CART, Advancing Retail

NOT ALL CUSTOMERS ARE EQUAL IN RETAIL | Forbes Gary’s Take: Customers are not equal in retail. This is not heresy but fact. We discovered this firsthand 25 years ago when we launched one of the early loyalty programs in supermarket retail and began capturing customer identified purchase data. It quickly became obvious that a relative handful of shoppers generates a large portion of annual sales and even more of gross profit. At the same time, a majority of shoppers are shopping very infrequently and spending  little. And yet a vast majority of retailers continue to ignore these economics. Some retailers, those who understand the data, skew value in different ways towards their more loyal, valuable customers. Kroger has been doing this for years with a few other retailers finally catching on in recent times. As my friend Brian Woolf was fond of saying "Treat all your customers equally (with great service) but reward them differently". Retailers who fail to understand customer behavior and economics are increasingly disadvantaged in today's marketplace. NOT EVEN WALMART HAS ENOUGH CASH AVAILABLE TO COMPETE WITH AMAZON’S ECOMMERCE FULFILLMENT EMPIRE, REPORT SAYS | Business Insider Gary’s Take: So if Walmart is pressured to keep up with investments required to compete with Amazon where does that leave other retailers? Walmart is being pressured from not having enough eCommerce fulfillment centers, costs related to acquiring and growing digital-first brands, and funding eCommerce related operational losses. A recent report from Recode states that Walmart's eCommerce related losses are pushing past $1 billion. Two key call-outs from this: First is that if Walmart is having trouble funding eComm related losses, it does not bode well for other national, regional, and independent retailers. Amazon's greater margins are funding infrastructure growth and new services as the innovation arms race is grows fiercer. The second issue is that Walmart is facing a brewing cultural war inside the company as traditional brick & mortar merchants resist the massive investments in digital. This cultural divide is something that many retailers will be wrestling with, if they are not already, and presents yet more challenges for traditional retailers as they navigate the future. SPURRED BY AMAZON, SUPERMARKETS TRY SWAPPING CASHIERS FOR CAMERAS | WSJ Gary’s Take: We are seeing many retailers pursuing 'Amazon Go' like shopping technology that would eliminate traditional cashiers. The computer vision tech powering up these competitors to Amazon is still early-on but moving fast as young companies seek to scale the tech for traditional supermarkets. As I discussed in my recent book, Retail in the Age of 'I', the industry is rapidly approaching a crossroads. One path leading to this kind of automated, yet barren and sterile, shopping experience offered by automation. The other path puts technology in service to retailers, enabling them to recreate at scale the personalized relationships in the old corner store while increasing service levels as certain functions are automated. Tech is moving increasingly fast and retailers must grapple with the implications of new capabilities, both the good and the not so good. Those retailers that have a clear vision of who they are can use new tech to update and solidify their market position. WILL MEATLESS MEAT, CBD AND COLD BREW COFFEE HELP FOOD RETAILERS TO DIFFERENTIATE? | RetailWire Sterling’s Take: Attempting to differentiate with a few products is looking in the wrong direction. Many of these will just become more standard items on the majority of retail shelves. Consumers are looking for full experiences, with new products and services consistent with that experience. It’s around the full experience that retailers can innovate, differentiate and compete. Just look at the Best Buy turn around — did they have the latest products on the shelf? Sure. But that’s not why they started winning. NRF STUDY SAYS CUSTOMERS DIG RETAIL TECH | RetailWire Sterling’s Take: There is a nice convergence of consumers becoming more tech savvy and technology getting easier to use. With all the new tech available, it’s easy as retailers to think that it’s the technology that’ll provide the next big wave of growth. But we can’t lose sight of why we’re here as an industry: to meet the needs of human beings. And what motivates human beings is new, positive and engaging experiences with the world around us. All these technologies are not a goal. They are only a means to creating those meaningful human experiences. LOCATION BASED MARKETING IS SPREADING BEYOND SMARTPHONES | RetailWire Sterling’s Take: I think there’s a better question to ask, which is: what consumer experiences can be enhanced with any of these technologies? Approaching our business from a “technology first” standpoint is a mistake. Technology is not the end goal. It is only there to support/enhance great consumer experiences. FEATURED BLOG OF THE WEEK: GENERATING MORE REVENUE FOR YOUR SUPERMARKET IS EASIER THAN YOU THINK by Eli Langer, CEO, Harvesting Media HAPPENINGS: UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS BOSTON IMMERSION EVENT:  DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION - July 16 thru 19, 2019  FOOD CITY - July 25, 2019  WEIS MARKETS - August 8, 2019  WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight Minding the GAPS - CGA Strategic Conference 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019  Applications to present at CGA are due August 1, 2019 GMDC Self-Care Summit - October 3 thru 7, 2019 in Indianapolis, IN X/Specs 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm SPECS Show 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: Learning and innovation go hand in hand. The arrogance of success is to think that what you did yesterday will be sufficient for tomorrow. ~ William Pollard +MORE

CART Weekly Report 6/13/19

CART, Advancing Retail

SURVEY: PROFESSIONALS EAGER AND READY TO DEPLOY 5G | ZDNet Gary’s Take: The rollout of 5G over the next several years will be transformative, especially for retailers. The speed of 5G is mind-blowing: A two hour movie download took 26 hours using 3G tech, 6 minutes with 4G, and will take only 3.6 seconds with 5G. Beyond speed, 5G offers much more bandwidth, enabling billions (trillions?) of IoT devices to stream data from everywhere - are retailers ready for the realtime store? And, for those regional retailers located in rural parts of the U.S. who think their customer base has not yet embraced the digital age - 5G will finally bring high-speed connectivity to all areas as it is much cheaper to deploy than cable. 5G will do nothing but increase shopper expectations of having everything they want available in moments. But is retail ready to deliver?  MARY MEEKER’S MOST IMPORTANT TRENDS ON THE INTERNET | Vox.com Gary’s Take: Mary Meeker, the "Queen of the Internet", is out with this year's deck calling out the most important internet and digital trends. Her report is always fascinating to review, but long at 300+ pages. Here are a few highlights as pertains to retail: eComm is now 15% of all retail sales and growth continues to outpace brick & mortar. Internet ad spending in the U.S. is up 22%; 62% of digital ad is programmatic. Customer acquisition costs are going up - in some cases it surpasses customer revenue! Targeted advertising is under threat from GDPR and other data privacy regulations. Americans now spend 6.3 hours a day with digital media and it continues to grow. Lastly, healthcare is becoming more digital - lots of implications here, especially for the food industry.  WORD OF MOUTH REMAINS VITAL FOR LOYALTY IN DIGITAL AGE | Streetfight Gary’s Take: Interesting that word-of-mouth is as - perhaps even more - important in the digital age in securing new customers. With deep experience in retail loyalty, I would suggest that recognition is the most powerful way to build loyalty that in turn powers positive word-of-mouth. In years of working with prominent retailers in markets around the world I inevitably found that recognizing customers, especially a retailer's most valuable customers, transcended cultures. There are countless ways to provide that recognition - everything from a simple handwritten thank-you note to special offers to the store manager greeting the shopper in-store. One of my favorites occurred years ago when I helped M&M Meat Shops of Canada build their loyalty program. On Valentine's Day we had each store owner hand deliver a bouquet of roses to their top 10 customers. Talk about positive word-of-mouth! FEATURED BLOG OF THE WEEK: RETAIL’S BIG DATA CHALLENGE...AND OPPORTUNITY by Gary Hawkins, CEO CART HAPPENINGS: 2019 GMDC GENERAL MERCHANDISE MARKETING CONFERENCE, Gaylord Rockies Resort, Denver, CO - June 13-17, 2019 DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week:  Progress is impossible without change, and those who cannot change their minds cannot change anything. ~ George Bernard Shaw +MORE

Retail’s BIG DATA Challenge… and Opportunity

Gary Hawkins, CEO, Center for Advancing Retail and Technology

Data has long powered modern retail, helping Walmart become a master of supply chain logistics and fueling Kroger’s customer-centric strategy. Artificial intelligence and the cloud are fueling explosive growth in retail big data - and transforming customer marketing. And as the retail industry moves online and customer digital engagement is the battlefield, the quality and quantity of data will determine the winners and losers.  This new world requires - more than ever - data discipline. And this is an area that is particularly challenging to smaller retailers and even some regional chains. Data discipline will make or break retail success from this day onward. Here are just a few examples of issues I’ve encountered in talking with retailers: One retailer still had super abbreviated product descriptions that were used years ago with the old (much narrower) receipts. Product descriptions coming from the retailer’s item file are used to power online shopping - abbreviated descriptions just won’t do it for eCommerce as customers won’t understand what the product is.  Another retailer’s item file lacked any kind of product categorization on nearly 50% of the products carried. Many retailers lack even somewhat accurate product graphics. Retailers with these issues cannot realistically install any kind of marketing personalization capabilities that rely upon product categorization. And yet another well known regional retailer had many products at store-level that were not represented in item files at the headquarters office; i.e. the merchandisers and buyers at the corporate office did not know what products were in the store. This situation is simply frightening; how can a retailer do effective promotion planning, demand forecasting, let alone any kind of optimization, when HQ doesn’t know what products are in each store? Data quality issues like these come back to haunt retailers when they look to deploy new capabilities like online shopping, promotion optimization, or marketing personalization - capabilities that are rapidly becoming a cost of entry to compete. And these are issues with what should be basic levels of data required to operate.  Leading retailers are leveraging fast growing data attributes attached to each individual shopper and each product.  Customer identified transaction data is just the beginning as solution providers like Birdzi calculate and maintain hundreds of data attributes for each individual shopper, from brand loyalty scores to discount propensity, and from product purchase frequency to category spending indexes. Add to this third party data from companies like Experian or Acxiom that provide dozens or even hundreds more data points. Category tags, package sizes, and pricing form the core of product based attributes. Label Insight is using AI and machine learning to deconstruct the handful of nutrition attributes on a package to encompass, dozens, hundreds, and even thousands of additional attributes for any given product. Deep nutritional data attributed to individual products is quickly growing in importance as food is increasingly linked to a shopper’s health condition. The velocity of data is growing as various solutions use realtime shopper location - both inside and outside the store - to provide contextual information. An understanding of the shopper’s intent is provided by a realtime view to what products have just been added to the shopping list, what digital coupons have been clipped, and what products have been searched for.  Cloud based solutions enable regional and smaller retailers to access cutting edge marketing personalization solutions driven by advanced data science to power relevancy across every digital engagement with each individual shopper. The cloud also brings sophisticated pricing, promotion, and product assortment optimization capabilities to retailers cost effectively. But the efficacy of these solutions is directly dependent on the quality and quantity of data feeding them.  Retailers embarking on data driven strategies would be well served to first assess the quality of their core data (product descriptions, categorization, pricing, product cost, vendor codes, and more). Retailers with loyalty programs should examine how clean and up to date their customer contact data is along with how customer loyalty IDs roll up to households (this area is particularly vexing as retailers often just distribute cards). Building on a now-solid base, consider bringing in third-party data to permit scoring share-of-wallet by customer household in addition to other attributes that can improve targeting and personalization. More than ever before, retail success is driven by data. For retailers that understand the power of data - and especially customer and product data attributes - marketing nirvana awaits. +MORE

CART Weekly Report 6/6/19

CART, Advancing Retail

WHY MARKETERS STILL STRUGGLE WITH ONE TO ONE PERSONALIZATION | StreetFight Gary’s Take: Retailers who commit to personalization and bring that commitment to life by devoting resources and budget are finding success as measured by increases in spending, shopping visits, and retention. But far too many retailers simply pay lip service to personalization, believing that putting a name on a mass email qualifies, or filtering the mass weekly ad to the shopper based on historical purchasing is the epitome of retail marketing personalization. True adherents understand that the ‘personalized ad’ becoming popular today provides little value to the shopper beyond helping guide them more efficiently to sale products they may be interested in. Much more powerful is providing meaningful savings on products relevant to each customer, not just those products vendors decide to promote. Beyond disruptive marketing economics, retailers need to develop data discipline as it is the fuel for the future. ‘SIGN IN WITH APPLE’ PROTECTS YOU IN WAYS GOOGLE AND FACEBOOK DON’T | Wired Gary’s Take: Apple’s announcement that it is giving users more control over their data is just the latest salvo in the data privacy debate. The EU’s GDPR regulations, brought into effect about a year ago, are already heavily influencing data privacy initiatives around the world. All this points to a growing challenge for marketers in the time ahead as consumers begin to push back on how their data is monetized and used without the user’s awareness. Marketers that rely on 2nd and 3rd party data to drive their digital marketing efforts should start considering how they will operate in a world of data constraint. Retailers in particular should ramp up efforts to gather 1st party data on their shoppers, in good part by focusing on driving digital engagement as fast and as comprehensively as they can. And yes, this means formulating a value proposition - often based on delivering personalized, relevant, meaningful value - to each individual shopper. WALMART’S CHECKOUT PILOT PUTS SHOPPERS IN THE FAST LANE | RetailWire Sterling’s Take: People respond to how the world occurs around them. And a small change like this could produce strong results — helping people understand the value in more physical terms (a special place to checkout). There will be some period of overlap with most of these technologies. Self-checkout still most often works in tandem with traditional checkout. As technology improves we’ll see some stores bet on some of these new technologies alone. We’ll be telling our kids there used to be a time you had to wait in line to “check out” of a store. EXPERIENCE IS OVERRATED, HIRE TALENT | RetailWire Sterling’s Take: Eagerness to learn new things, add value and ability to embrace (or even better, create) change are top in my book. 100% agree that most retail positions can be trained much easier than attitudes. When the people are aligned on values, vision and purpose (not just printed on a sign, but actually aligned as people) anything is possible. DISCOVER THE POWERFUL FINANCIAL IMPACT OF THE “HALO EFFECT” Grocery retailers can take a new and more profitable approach to promotional planning by embracing the “Halo Effect”. Learn how to uncover the powerful connections between products in Daisy Intelligence’s new eBook. FEATURED BLOG OF THE WEEK: A NEW WORLD VIEW by Gary Hawkins, CEO, CART HAPPENINGS: UPCOMING ON-SITE INNOVATION DAYS - Specifically looking for the following solutions to apply to present: Food City - July 15, 2019: Marketing & eCommerce - Health & Wellness Tech - In-Store Automation (Apply by June 10, 2019) MOBILE SHOPPING CONNECT - JUNE 10-12, 2019 in San Diego, CA THE MILLENNIAL ALLIANCE, DIGITAL RETAIL TRANSFORMATION - JUNE 11-12, 2019 in Las Vegas, NV DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

A New Worldview

Gary Hawkins, CEO, Center for Advancing Retail and Technology

I want to challenge the way you believe the world works. And then suggest to you a new perspective. The place to start is understanding that our worldview is constrained by the knowledge available to us. We know what we know; for example, I know how to ride a bike. Then there are things that we know we don’t know; I know that I don’t know how to speak Russian. But then there are the things we don’t know that we don’t know. The faster things change, the less reliable our predictions of the future are because the very things that can cause massive disruption may not even have been invented yet. We don’t know what we don’t know. This is the dangerous place retail executives find themselves: Not knowing what they don’t know. Not knowing what disruption lurks around the next corner. Retailers, like everyone, are working from a certain knowledge set that by default limits their understanding of what is possible. And yet to compete successfully, let alone survive, retail executives must throw some light on the vast abyss to bring some of what they don’t know they don’t know into the light. Said another way, retailers must adopt a new worldview. Today, we as human beings are already in transition. We know the world is changing even if we don’t know why. Exponential Growth: Tomorrow Will No Longer Resemble Today We are at the knee of the exponential growth curve of computer processing power and from this day forward change will be increasingly noticeable and increasingly fast. While most are familiar with the definition of exponential growth, far fewer people truly understand the power and implications of this reality. We as human beings are wired to think linearly. Today is much like yesterday and we have lived our lives expecting that tomorrow will be much like today. Except that is no longer true, and this will become increasingly apparent. Physicist Albert Bartlett is blunt in his assessment: “The greatest shortcoming of the human race is our inability to understand the exponential function.” Today is the slowest pace of change you will experience in your lifetime. Learn more about the Age of ‘i’ in Gary’s new book, RETAIL IN THE AGE OF ‘i’: A New World View for the Retail Industry now available on Amazon. +MORE

Web Payments

PayPal

PayPal Express Checkout - Add PayPal to your existing web checkout - Sell to customers who are more likely to pay with PayPal - Access to new customers who prefer PayPal PayPal Payments Standard - Accept credit cards and PayPal on your website - No set-up or termination fees - Easy to get started PayPal Payments Pro - Accept credit cards, PayPal Credit, and PayPal - Fully customizable with easy cart integration and APIs - Phone-based credit card payments and online invoicing +MORE

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Loss Prevention

TRUNO

TRUNO provides smart loss prevention solutions to protect your bottom line. Loss comes in all shapes and sizes, but often happens at the hands of your own employees. When you are protected with smart technology throughout your store, your bottom line will see the benefit. +MORE

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Payment Technologies

Intel Corporation

Using a combination of hardware authentication and end-to-end encryption, Intel® Data Protection Technology for Transactions is designed to secure both credit/debit and personal data from the moment a transaction is initiated all the way through the storage of the encrypted information on retailer and bank server networks. Intel Data Protection Technology for Transactions creates a transaction path that directly routes data from the payment terminal to the bank’s servers, encrypting sensitive personal information that bypasses the POS platform, its system memory and the POS’s operating system. With Intel Data Protection Technology for Transactions, consumer data is well-protected, malware attacks are more likely to be prevented, and retailers are set up with a flexible and future-proof solution that simplifies end-point authentication, reduces security worries, and increases POS choice.   Intel Data Protection Technology for Transactions is a software download that is compatible with many retail systems built on today’s—and tomorrow’s—Intel® processors, including Intel® Core™ processors and the latest Intel® Atom™ processor-based devices. Because it’s software, Intel Data Protection Technology for Transactions offers retailers advanced levels of data security without the need for new hardware. +MORE

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STCR

STCR

Application Solutions:  Enhance your business, improve your market share We offer the very best in application solutions. SMS Store Management Solution SMS is a complete “Suite” of integrated applications designed specifically for the grocery retail industry. This system will give you the tools to run your business with ease. Regardless of single or multi-store environments, your business will have powerful, affordable means to compete in this competitive marketplace. ACE Retail Store Solution Toshiba SurePOS ACE is designed for independent grocers and specialty food retailers who want to improve reliability and customer service at the POS. A customer display allows for in-lane advertising and a touch screen interface for speedy checkout.  4690 Operating System Specially engineered for supermarkets and drug store chains, this application provides high-volume scanning, enhanced security, and powerful promotion features. EFT Talk to STCR, Inc. to learn how you can take advantage of the many options to enhance the payment process and reduce your operating costs. Back Office Solutions We offer the most comprehensive and cost effective retail store systems available in the industry. As a system integrator, we offer our clients the technology to run their back office as efficiently as they run their front end. We can help you implement a back office system that will give you access to a wide range of management tools. Frequent Shopper Solutions STCR can help you select a solution for managing customer relationships while accomplishing marketing objectives using behavior-based loyalty. POS Devices:  Your choice of truly integrated and affordable systems With more than one million placed worldwide, choose from one of our Toshiba SurePOS series. These systems deliver the proven performance grocers need to help keep their stores running smoothly and protect profitability. Choose from:   LOC SMS STORE MANAGEMENT SUITE DATALOGIC SCANNING SOLUTIONS TOSHIBA ACE RETAIL STORE SOLUTION  / 4690 OPERATING SYSTEM MICROSOFT WINDOWS Toshiba SurePOS 300 The new Toshiba SurePOS 300 Series brings smarter store solutions to small and midsized retailers who need a high-performing, energy-efficient point-of-sale system with a small footprint—and at the lowest cost. Toshiba SurePOS 500 The Toshiba SurePOS 500 with advanced touchscreen technology provides the ultimate point-of-sale tools to deliver powerful functions that energize the customer experience.   Toshiba SurePOS 700 The award-winning, energy-efficient SurePOS 700 is Toshiba's most powerful point-of-sale system, delivering maximum performance, service-ability, energy efficiency and adaptability to drive today’s smarter store solutions. Toshiba Wave A distinctive, sleek design with an extra-wide screen for better display and interaction. The TCxWave by Toshiba delivers a unique and engaging experience for associates and customers that puts it in a class of its own.  Servers  Flexible, scalable, and with dual internal hard drives, these store controllers have the ability to grow with your application requirements.   Self Checkout  Proven hardware and innovative software combined Build and maintain customer loyalty, gain a competitive advantage, and enhance the shopping experience through speed and convenience with Toshiba Self Checkout Systems. Toshiba Self Checkout Systems now can support a broad range of consumer preferences for payment, such as cash and cashless transactions, and offer a variety of belted or scan-and-bag extensions that fit the needs of just about any retail environment. Highlights Ultimate usability innovates how consumers transact. A consumer-driven ergonomic design and highly intuitive user interface help to optimize throughput and boost loyalty. Complete solution manageability increases availability. Front-end serviceable hardware systems and an end-to-end systems management solution optimize system uptime for around-the-clock store operations. Greater control and flexibility extend functionality. New CHEC software puts control back into your hands, making it easier to manage and maintain a highly reliable, available self checkout environment. Industry-leading POS integration improves reliability. A new high-level, point-of-sale (POS) interface facilitates a more robust client/server integration, helping increase reliability and making investing in self checkout easier than ever. Belted Models include:  Belted models deliver exceptional utilization and throughput  Increased flexibility with range of bagging options available  Unmatched security  Cashless option available Scan and Bag Models include: Two-bag or three-bag models Fast and easy for shoppers to process orders Security features to help reduce shrink Range of models offer the ultimate flexibility Cashless option available Peripherals  Everything you need for your POS and more At STCR, we offer the full complement of devices, software, add-ons, and other solutions to ensure accuracy and accountability and increase your bottom line.  Kiosks For retailers who want to offer more choices without stocking extra inventory, decrease the time their customers wait in line and improve service while minimizing labor costs. Printers We can help you select the perfect model for reducing transaction times, customizing receipts and maximizing uptime at the point-of-sale.  Scanners At STCR, we can show you a variety of scanners that will enable you to manage peak customer traffic and increase throughput on existing lanes. Portable Data Terminals Let STCR assist you with selecting the latest mobile computing technology designed to master your inventory management applications.  +MORE

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The Retail Apocalypse Continues

Gary Hawkins, CEO, Center for Advancing Retail and Technology

An article in USA Today a couple days ago called out that 2019 will see over 12,000 store closings by the end of the year, an estimated 50% more than in 2018. Already just eight months in to the year, there have been nearly 30% more store closings than in all of 2018, according to Coresight Research. And we’re not close to stabilizing. UBS Securities expects the pain to continue into the future, stating that 75,000 more stores will need to close if eCommerce penetration rises to a projected 25% from today’s 16%. While most of the damage is occurring in non-CPG retail sectors, supermarket retailers, drug store operators, convenience, and discount retail should not feel safe. Traditional retailers in these sectors are under growing siege as sales shift online, new competitors (think Amazon) enter the market, and tech-fueled innovation shifts the battlefield. Perhaps the most significant challenge traditional retailers must face is changing consumer expectations. Consumers have come to expect, even take for granted, the personalization and customization in the digital world. Those expectations are quickly migrating to the physical world as 3D printing, personalized medicine, and customization of products spread into a growing number of markets. So if you’re a retailer, how are you preparing for this new Age of ‘i’, a time when shoppers expect marketing, the shopping experience, even the physical store to be made relevant to them. And if you’re a solution provider, what capability are you bringing into the market to help retailers adapt to this new world? Remember, the pace of change grows each day. Tomorrow will no longer resemble today. +MORE

Netsurion

Netsurion

Complete Network Security, Threat Management, and Compliance Readiness Services Your distributed enterprises need to accelerate innovation while reducing complexity. How do you manage this as efficiently as possible? By combining network security, threat management, and compliance readiness into a single suite of managed services. With Netsurion you gain a comprehensive suite of solutions that can be tailored to fit your needs. Netsurion delivers converged network and security solutions to improve network performance, ensure business continuity, and neutralize cyber threats. Secure Connectivity The distributed enterprise network is only getting more complex with edge locations demanding secure transactions, plus access to more applications and data from a more diverse group of devices. Comprehensive, simplified network management is critical to enable security, resilience, and compliance while serving as a springboard for innovation.  Threat Protection In response to advanced and ever-increasing cyber attacks, threat detection and response has emerged to reduce attacker dwell times by short-circuiting the kill chain, minimizing damage, and greatly reducing the potential for a breach. Our proven SIEM technology has evolved to incorporate behavior analytics, security orchestration, and response automation driven by Machine Learning, and supported by an intelligence-driven SOC.  Compliance Readiness Best practices and regulations require organizations to assess the effectiveness of their security frameworks annually. A variety of standards require multiple reports resulting in the need for more streamlined compliance tools and procedures. Log management, file integrity monitoring (FIM), advanced search, and custom reports aid in making compliance simpler. +MORE

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Coinsclone - Bitcoin Exchange Software Development Company

Coinsclone

If you are looking for them to build your own Bitcoin Trading Software then we will provide you the wide range of eminent cryptocurrency exchange clone scripts for your ready-to-launch demands. We wok on several clone scripts which will contain best scripts in order to meet your business needs. +MORE

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Blockchain Application Development

Pulsehyip

On the list of upcoming technologies, the blockchain is one of the most promising latest technologies for the future! Blockchain - It is the distributed ledger, shared the digital record, open technology, transparent and designed by a hi-tech secured service provider. Each and every industry is serving its business model with the combination of a blockchain. With this advanced technology growth of blockchain network, its usability gets most wanted on the various field, they all are listed below, +MORE

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FaceFirst

FaceFirst, Inc.

FaceFirst is the global market leader in highly effective facial recognition surveillance systems for retail, transportation, event security, casinos and other public spaces. The patented platform is designed to be scalable, fast and accurate while maintaining the highest levels of security and privacy. FaceFirst provides surveillance and an underlying software platform that leverages artificial intelligence to prevent theft, fraud and violence. FaceFirst is proudly designed, engineered and supported in the USA. FaceFirst is creating a safer and more personalized planet through facial recognition technology. We empower organizations to detect and deter real time threats, transform team performance and strengthen customer relationships.   SENTINEL-IQ FACE RECOGNITION SURVEILLANCE PLATFORM - INSTANTLY IDENTIFY KNOWN THREATS WITH FACE RECOGNITION SURVEILLANCE FIELD-IQ ENTERPRISE MOBILE FACIAL RECOGNITION - INSTANT IDENTITY VERIFICATION ON THE GO  ACCESS CONTROL THROUGH FACE RECOGNITION - SECURE ACCESS TO LOCATIONS, DEVICES AND DATA  FORENSIC VIDEO ANALYSIS THROUGH FACE RECOGNITION - THE BIOMETRIC SURVEILLANCE PLATFORM THAT NEVER FORGETS A FACE +MORE

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C2RO

C2RO

FROM ONLINE TO OFFLINE Engage Your Customers Face recognition is the most efficient way to recognize your customers in person. Personalize messaging, send targeted alerts, and track in person visitor activity with C2RO.  Face Recognition Built for Business Our end-to-end solution is easy to integrate with existing CRMs, but can also stand alone so you can start fostering better customer experiences in no time.  Personalize Environments with AI C2RO offers age, gender and ethnicity detection in addition to face recognition technology. Customize messaging on digital screens and text alerts for customer-centric experiences powered by AI. +MORE

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ControlScan

ControlScan

Security + Compliance solutions that protect your network and payment card data.  ControlScan places the highest enterprise quality protection within reach of small and mid-sized companies. With solutions ranging from basic to highly customized, a subscription-based managed security solution from ControlScan assures round-the-clock, continually updated cloud-security protection. It’s data security that’s affordable and easy to implement, so you and your IT staff can get back to running your business, knowing our certified security consultants have your back. +MORE

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Idemia

Idemia

Motion Code - Securing online payments  IDEMIA is full of innovative minds. And thanks to them, we have developed a seamless way to drastically enhance the security of Card-Not-Present (CNP) transactions. Motion Code cardholders will find that the traditional static 3-digit security code on the back of their card has been replaced by a mini-screen displaying a code, which automatically refreshes every hour. This solution renders copying of card information useless. By the time would-be fraudsters try to use it, the stolen number will have already changed several times. Biometric Payment Card - Turning your fingerprint into your PIN  Technology is changing the way humans can identify themselves. The use of biometrics improves security and usability of our identity – with the press of a finger, or the scan of a retina – and ensures that it remains your own.  Digital Banking - Providing trusted digital banking experiences  IDEMIA assists the financial sector in ensuring security and trust for their customers’ entire digital journey, from customer registration to the delivery of trusted services (strong authentication, digital signature and proof management, legally binding archiving, etc.). IDEMIA's identification and trust services platform can be used to deploy countless applications, including new customer digital onboarding, sensitive operation approval (e.g. transfer orders, payments), secure multichannel cash management (SWIFTNet/FileAct, EBICS), authentication for online payments, multichannel online contracting for all types of financial products (loans, savings, life insurance), etc.  Subscription Management - Managing connectivity with ease  IDEMIA, with its subscription management platform and DakOTa eUICC, established a turnkey solution allowing mobile operators to remotely allocate subscriptions to connected objects. This comprehensive solution offers the most efficient, secure and transparent technology possible to serve the connectivity needs of mobile operators and to deliver a seamless experience to end-users.  Mobile Identity - Accessing online services in a convenient and secure way Accessing online services in a convenient and secure way  IDEMIA’s Mobile Identity is a digital ID created by a mobile operator to enable users to access online services in a secure, private and convenient way, using their mobile devices. Establishing trusted identities is an absolutely vital step brought by IDEMIA KYC (Know Your Customers) digital identity solution. It is the most effective way of knowing who is in control of any networked device starting with the registration of the customer by the operator, using their official ID documents and, when possible, their biometrics. This can be done on-site with fingerprint scanners and document authentication or remotely using the user mobile device. It is then followed by the verification of those elements and the generation of a unique Digital ID. This is safely managed by the operator and available for the customer on their mobile - users can use this Mobile ID to authenticate to eServices using their mobile number along with a unique PIN or their biometrics.  Mobile Financial Services - Managing your money on your mobile  Through NFC, QR-code or mobile wallet technology, IDEMIA allows mobile operators to provide consumers with a convenient way to pay for goods and services, transfer and receive money and access mainstream financial services including loans, savings and insurance. IDEMIA enables MNOs to deliver a wide range of financial services from person-to- person transfers to bill payments, via multiple channels. For example, along with Etisalat, IDEMIA has launched the first mobile wallet service in UAE, transforming the way a whole country pays for products everyday in a secure way.  PEARL Connect - Powering your devices with secure contactless services & connectivity  PEARL Connect by IDEMIA combines security capabilities of previous PEARL eSE generations with eSIM capabilities for seamless management of connectivity to cellular networks. It enables manufacturers to produce connected objects such as smartphones, smart watches and laptops with a dedicated interface to integrate payment, access control, transport and many other functions securely. PEARL Connect also comes with strong means of authentication, including state-of- the-art biometrics.  IoThrive - Ensuring security from connected devices to the cloud  IoThrive is a solution designed by IDEMIA which enables management of the entire security chain in the Internet of Things from hardware to services on networks such as LPWAN (LoRa, Sigfox), Wi-Fi and Bluetooth. IoThrive allows users to access and holistically manage an IoT environment, safe in the knowledge that the digital identity or cloud services on the network are authenticated and secure.  3D Face Recognition - Enhancing accuracy and convenience with advanced liveness detection  IDEMIA’s new 3D Face Recognition solution allows an enhanced accurate biometric authentication that combines speed and robustness. It calculates the precise 3D geometry of the face captured by a dedicated 3D sensor. The unique facial features of the user are then compared with the ones already stored in the device for instant matching. This solution targets OEMs. MorphoCivis Suite - Ensuring trusted and reliable identities  Field proven, MorphoCivis Suite allows modular adaptation and close control of costing while ensuring consistent and excellent quality. The produced ID has the potential to be used in a plethora of ways – to access financial services; to travel (accessing automated border control), to securely access online services using authentication factors (such as fingerprints or face recognition) and devices (smartphones, tablets, etc.).  LASINK - Preventing forgery of identity documents  DEMIA’s LASINK feature has been designed to be used either by our own personalization service centers or to equip national printing houses willing to enhance the security level of their documents. Not only is LASINK improving the security of the identity document, it is also facilitating the automated verification of its authenticity thus expediting passport verification at borders as well as allowing users to access online services securely and without hindrance.  Selfie-Check - Providing fast registration and online authentication  Not only this, the creative minds at IDEMIA have upgraded their Selfie Check so that, when asking for authentication, the phone will ask you to move your head to the left, right or downwards; or maybe a combination of the three. By requesting random head movements, the selfie-check ensures that the user is a real and a live person. With this solution, users can now remotely and securely confirm their identity either against a central biometric database or against an identity document, e.g. a passport. From now on, from the comfort of your home, you can create a secure digital identity to access further online services. Forget the queues, forget the stress!  Video Investigation - Analyzing video data to accelerate investigations  Video analysis is a major forensic resource that has changed the way crimes and cases are investigated. As technology introduces new image sources such as the 200 million cameras deployed worldwide in public places but also video coming from smartphones and social media, analyst and investigators are becoming increasingly outpaced by the volume of video evidence. IDEMIA’s Video and Image Analytic Platform is streamlining and speeding up the process. Relying on embedded algorithms, analysts can process video sequences by detecting, recording and classifying the depicted elements of interest. As they sort through volumes of raw data, they can start a review based on the most relevant data, find clues faster and exploit their findings more quickly. This system provides law enforcement and the intelligence community with the tools to detect and deter criminal activity and protect critical infrastructure and public safety.  MorphoPass - Facilitating airport passengers’ journeys  MorphoPass manages the different stages in a passenger‘s journey through an airport, based on biometric identification. It offers enhanced quality of service for travelers at every step making the crossing of checkpoints faster and less intrusive at bag drop, airside access and passport control, as well as at boarding control. Because of the automation and traceability of all passenger checks, MorphoPass is the ideal solution for airlines, airports, regulators and passengers. It also comprises a central system that manages passenger identification through all the identity checks needed for authentication and identification of the passenger.  MorphoWave - Capturing fingerprints on the move in less than 1 second   The business world is a bustling, busy place and no one has a second to waste. IDEMIA tapped into its innovation hub to create a frictionless security system for some of the busiest enterprises in the world. As employees enter office buildings, MorphoWave relies on a patented, truly contactless technology to accurately capture and match four fingerprints with a single hand movement and grant or deny access. The world’s first contactless fingerprint access solution helps companies boost efficiency without sacrificing security. The dynamic, touchless acquisition capability allows users to remain ‘on the move’ when passing through a control point, making it ideal for securing high traffic areas.  IdentoGO Enrollment Services - Providing access for identity-related services  Our expertise is deeply rooted in biometric technology, specifically, the secure capture and transmission of electronic fingerprints for employment, certification, licensing and other verification purposes. We are a trusted and an authorized service provider for the Transportation Security Administration (TSA) and one of the few companies approved to submit fingerprints to the Federal Bureau of Investigation (FBI) as well as receive criminal history record information back from the FBI.  Mobile Driver’s License -Securing and digitizing your driver’s license  Just as your physical driver’s license is more than a photo on a card, IDEMIA’s mobile driver’s license combines breakthrough smartphone technology and biometrics that are linked and layered dynamically when the ID is presented. This assures you have a trusted credential that can be quickly authenticated, by machine or in-person, by retailers, bankers or law enforcement officers.  ID-One PIV - Creating and managing secure and personalized access cards  ​Personal Identification and Verification (PIV) smart cards are an essential part of U.S. Federal Government security. These ID credentials contain all the necessary data to grant cardholders access to facilities and information systems. The adaptable settings also ensure that only individuals with certain levels of security clearance have access to private rooms and confidential information. Ultimately, these credentials provide identity proofing, general authentication services and secure post issuance management. IDEMIA’s solutions not only ensure that PIV smartcards are in compliance with current guidelines and technical specifications, but we make it our goal to exceed the latest government standards. +MORE

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PayMet

PayMet

ONEPASS Simple and secure solution for card payments without a credit card terminal. Receive payments from your e-commerce, store and call center in real time.  GAS STATION PAYMENTS Activate the pump and collect your invoices, all on your mobile phone! Enjoy a unique service station experience using the PayMet application or a tailor made app for the petrol company.  LOYALTY PROGRAMMES FOR THIRD PARTIES Maximise your loyalty programme without investing in hardware We can link your programme to any participating business easily and securely without having to invest in new hardware.  OWN BRAND  The Own Brand platform can adapt to any requirements The digital world is full of ever more demanding consumers and your competitors are only a click away. PayMet provides your brand with new opportunities for growth, reputation and building competitive advantage leading to clear profits growth. +MORE

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Angelcam

Click2stream

View your security cameras online. On any device, securely and for free. Works with any camera brand: Easy. Connect your camera with just a few clicks. No software or hardware needed: The only things needed: IP camera & internet connection. Watch it anywhere: What your IP cameras record is accessible from any device. +MORE

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Internet of Trust

Neura

Smarter Technology. Powered by Trust. Enrich your products with personalized insights from the lives of people who use them Personalize: Neura-connected products know their users Contextualize: Neura-connected products are aware of what their users do Welcome to the Internet of Trust: Let your users take ownership of their personal data, earning their trust while reducing your liability. Privacy means many things to different people, so let's talk about trust. Neura offers you to personalize your products in a way that enhances your brand's trustworthiness, by participating in our vision for a more ethical personal data sharing. Neura is trusted by users to collect and analyze their data, not sharing or selling anything behind their backs. If you transparently request some of this data to make your products better, they will trust you as well. No more 3rd parties: Safeguard your users' information and reduce the need to rely on multiple 3rd parties to process users' data. One connected life: Get access to insights from users' entire connected ecosystems, through one secure and easy-to-implement channel. +MORE

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CART Weekly Report 8/15/19

CART, Advancing Retail

AMAZON DELIVERY ROBOTS ARE OFFICIALLY ON THE STREETS OF CALIFORNIA | ZDNeT Gary’s Take: Amazon is taking robots to the street as it rolls out a test of last-mile delivery robots in Southern California. Amazon is joining other companies like Starship Technologies and Refraction AI in using automated robots to do home delivery of products. Amazon’s entry into this space will do nothing but speed the transformation of delivery. Supermarkets are an ideal launching point for robotic delivery as the stores are already in the neighborhood and near to shoppers. Watch for this space to begin moving fast. ALEXA, TIME FOR CLASS: HOW ONE UNIVERSITY PUT AN ECHO DOT IN EVERY DORM ROOM | CNET Gary’s Take: Amazon being Amazon is pushing hard in many directions simultaneously as shown by its aggressive deployment of Alexa in a fast growing number of sectors. Already well established in homes, Alexa is moving into cars, the workplace, apartment buildings, libraries, hospitals, and now university dorm rooms.  Amazon’s goal is to make Alexa ubiquitous - the idea being that you are surrounded by ‘Alexa’ throughout your day wherever you are and wherever you go. Voice is on its way to becoming the next primary user interface replacing keyboards. Are you ready? CASHIERLESS STORES MAKE INROADS IN U.S. | Wall Street Journal Gary’s Take: Amazon Go-like technology is beginning to spread fast as Amazon opens new Go stores, Sam’s Club and Giant Eagle test AI driven frictionless shopping and more retailers are entering the space. The technology is potentially game-changing, eliminating a major labor cost and creating a very new shopping experience. According to the article, an estimated 100 retailers around the globe are said to be testing or piloting the technology. AMAZON GETS SERIOUS ABOUT BEING YOUR PERSONAL STYLIST | FORBES Sterling’s Take: The key to Amazon is their relentless pursuit of change. This is probably a good move for Amazon, but it’s not an end game. I’m sure they’re going to continue to evaluate their progress into fashion and continue to iterate. One move isn’t likely to make a dramatic difference. However, continuous evaluations/adjustments over time do. WILL THE NEXT BIG THING SINCE STARBUCKS BE RUN BY ROBOTS | RetailWire Sterling’s Take: I don’t think there’s any question that robotics will play a more prominent role in coffee and foodservice in the future. But that doesn’t mean humans aren’t ever involved – it starts to free people up to focus on things that humans are just better at: customer interaction, developing the experiences around the robots, etc. The unrelenting march of technology will continue on. It’s up to us to make sure we’re using them to improve human experiences, not just replace them. WHAT WE HAVE TO SAY: THE RETAIL APOCALYPSE CONTINUES | Gary Hawkins RETAILERS: HOW DO YOU EVALUATE NEW INNOVATIVE SOLUTION PROVIDERS | Gary Hawkins SOLUTION PROVIDERS: WHAT PROBLEM ARE YOU SOLVING? | Gary Hawkins HAPPENINGS: UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS WAKEFERN - August 21, 2019 IMPERIAL DISTRIBUTORS - September 5, 2019 CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019 RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019 THE DISINTERMEDIATION CHALLENGE In this new Retail Tomorrow podcast, recorded at GMDC’s annual GM conference in Denver, the focus was on the ways in which startups are working to disintermediate traditional retailers … how retailers can turn these innovations to their own advantage … why cultural resistance within companies can be the ultimate enemy of progress … and even brainstorm about a business model that could’ve made Toys R Us relevant again. You can listen to the Retail Tomorrow podcast here, or on iTunes or GooglePlay. The Retail Tomorrow podcast series is a production of GMDC, the Global Market Development Center. Featuring : • Patrick Fore, CEO and co-founder of Fleat. • Sterling Hawkins, co-founder of the Center for Advancing Retail & Technology (CART). The host: Kevin Coupe, MorningNewsBeat’s “ContentGuy.” Pictured, left to right: Patrick Fore, Kevin Coupe, Sterling Hawkins E-COMMERCE IN THE AGE OF ‘i’ [Webinar Recap] Retail expert Gary Hawkins reveals how Amazon sellers must leverage new innovations and customer centricity to provide personalized shopping experiences. By Natalie Taylor August 7, 2019 GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas ​MINDING THE GAPS - CGA STRATEGIC CONFERENCE 2019 - Mission Hills Country Club in Rancho Mirage, September 29-October 1, 2019 GMDC SELF-CARE SUMMIT - October 3 thru 7, 2019 in Indianapolis, IN X/SPECS 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando  Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm THE RETAIL REVOLUTION at PORTLAND STATE UNIVERSITY’S CENTER FOR RETAIL LEADERSHIP - Portland, Oregon - October 24, 2019 12:30-5:00pm SPECS SHOW 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>> Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week: Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. ~William Pollard +MORE