Self checkout

Mobile Checkout

FutureProof Retail

The Mobile Checkout retail platform digitizes brick and mortar stores, bringing the convenience and personalization of eCommerce to physical retailers and their customers. Mobile Checkout Eliminates the Lines Mobile Checkout is a brandable iOS and Android app, a better system than self-checkout for the complete shopping experience from scan to payment. Private White-label Retailers deepen the customer relationship and own the install by deploying the platform as their own-brand staff and shopper apps. Scan Products Customers scan and bag while shopping. Mobile Payment Pay securely with credit card or mobile wallet directly through the app. Skip the Line Customers never wait in line to check out. Customize to your needs Expand the system with functionality like loyalty programs or counter service mobile ordering.     +MORE

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Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019, www.thengashow.com  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at www.thengashow.com – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at www.advancingretail.org. The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Caper

Caper Labs Inc.

AI Powered Retail -Checkout made easy. Just toss it in, and leave. With our next generation smart self-checkout cart, powered by deep learning & computer vision, items are instantly detected as they enter the cart. Customers can just toss the items in & leave the store.  Scan Scan the item as you add merchandise into the shopping cart. No app download required.  Pay Once you're done shopping, directly pay on the cart with your credit card.  Scan Scan the item as you add merchandise into the shopping cart. No app download required. Bag & Go Directly bag your items, skip the cashiers and be on your way! +MORE

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Customer Touchpoints and the Human Experience

Gary Hawkins, CART

I was visiting someone in the hospital the other day and, looking about the room, noticed an Amazon Echo installed on the wall opposite the hospital bed. There was a sign under the device telling patients that they could ask Alexa to call their nurse or make other requests. In speaking with the nurse I learned that Amazon is working with the hospital in a pilot to test the application of Alexa in the hospital environment. Beyond the hospital, Amazon is pushing Alexa into the hospitality industry where a growing number of hotels are putting the digital assistant in rooms so guests can request services just by asking. While this alone is fascinating, and illustrates just how far and how fast voice-based technology is moving, it really opens up a larger discussion on customer touchpoints. Retailers today have a fast growing number of ways to connect with a shopper, inside and outside the store. And, more than ever before, retailers need to be mindful of the human experience they are providing across those myriad touchpoints because in today’s digital world, user experience is everything. Consider the myriad ways a retailer can touch a shopper: In the digital world that includes the website, mobile, email, text, social media, and more. A Deloitte study calls out that “more than 60% of customers interact through multiple channels and irrespective of time, place, device, or medium, they expect consistency.” In the store, retailers can engage using kiosks, mobile, and the POS. We can’t forget about print, including the weekly ad and direct mail, along with television, radio, and other mass channels. And of course, just like in the hospital, voice will soon be everywhere. A good exercise for retail marketers to go through is to create an inventory of all the touchpoints they currently use, and then alongside that create a list of other touchpoints that could be deployed or used. Once the list of existing touchpoints is created, work to understand which shoppers are using each and why. For example, do high-value shoppers regularly use your mobile app? Do more convenience shoppers gravitate to your website?  Don’t forget about your associates; oftentimes they are the only interaction the shopper has with your business. The Wall Street Journal had an article recently about how airlines are arming their flight attendants with extensive data on their flyers to facilitate service on board. As a very frequent flyer I have experienced this firsthand, the attendant addressing me by name and asking if I would like my usual drink. Retailers have untapped potential to arm in-store associates with product and customer intelligence via smartphones to help them provide better service. One of the largest challenges traditional retailers face is having disparate capabilities and an inability to provide the seamless digital experience across devices and touchpoints that today’s shoppers are expecting… and demanding. Another Deloitte study (Customer Ambitions Delivered) states “research shows 89% of market leaders expect to compete primarily on the basis of customer experience - a number that has jumped from 36% four years ago. As more companies realize the benefits of engaging with their customers along every touchpoint, customers are growing accustomed to top-of-the-line experiences. Modern customers expect a tailored experience— one with flexible purchasing options, painless technology integrations, and ample opportunities to provide feedback if they receive stellar or sub-par products or services.” Retailers can then extend the inventory of touchpoints exercise, thinking through the ‘mission’ of each touchpoint and its role in growing (retailer brand) awareness, shopper acquisition, growth, and retention. Core to this is making every interaction across each touchpoint contextually relevant to the shopper. Again, the human experience is critically important. Every customer engagement at every touchpoint provides an opportunity to learn more about the shopper and, for digital touchpoints, provide a more personalized experience. To do this requires identifying the shopper as quickly and easily as possible so that you respond with relevant offers and information. Increasingly we are seeing digital displays and signage in the store incorporate cameras and other sensors able to provide additional analytics and insights to customer behavior. Best practices: Create and maintain a list of customer touchpoints used. Consider grouping the touchpoints such as digital, print, in-store, etc. to better understand your capabilities Create a ‘mission’ for each touchpoint which forces you to think through how it can be used to support shopper acquisition, growth, and retention Work to create a platform infrastructure that ‘feeds’ each touchpoint to create the seamless - and relevant - experience shoppers want Use every touchpoint and customer engagement to learn; improving the relevancy of the engagement and learning to make the touchpoint more valuable Any digital touchpoints should be fed by realtime intelligence reflecting the latest interactions the shopper has had with you _____________________________ To learn more join the CART team along with Kate Favrow, Corporate Marketing Manager for AWG, and Roger Marin, CIO of Draeger’s, for the upcoming Customer Touchpoints webinar on Tuesday, July 24, at 2pm Eastern. View article on Winsight Grocery Business here   +MORE

Upping the In-store Technology Game in Grocery: A Do-or-Die Proposition

Alex Goodwin, Aila Technologies

“The grocery business truly is at a digital tipping point, where every aspect of the shopper’s journey will soon be influenced by digital, and increasingly enabled by digital platforms.”                                                                                     — Chris Morley, President of U.S. CPG & Retail, Nielsen, January 2017 The summer of 2017 has seen retailers making moves to add new digital capabilities at a frenzied pace. Albertsons is revamping its e-commerce systems. Publix has declared that it will offer home delivery at all locations by 2020. Kroger is piloting “digital shelf-edge” technology that it hopes will enhance efficiencies in pricing and data collection. And that’s just to name a few. Spurred by Amazon’s surprise announcement that it would acquire Whole Foods in June, grocers and mass retailers in the food and beverage space have been racing to get a leg up on the competition by investing in technology that can capture data, create enhanced customer experiences, and activate new processes such as delivery and in-store online ordering. Amazon is a real threat to existing grocery chains, but it’s not the only one: Target is expanding its commitment to food and beverage, and the nation’s biggest retailer, Walmart, is “gaining [grocery] market share at an accelerating pace.”  With so much at stake in what amounts to a technology arms race, grocers must be strategic in the experiences they craft and the processes they enable. On the other hand, an overly cautious approach may also prove costly: as digital-first consumers are increasingly influenced by technologically sophisticated industry giants, retailers who fail to act decisively risk losing hardfought market share in this ultra-competitive industry. As the grocery world braces for increasing demands for e-commerce capabilities, grocers would be well served to consider enhancing those in tandem with their in-store digital offerings.  The Online Challenge To date, online ordering only accounts for roughly 3% of grocery sales in the US, according to the Shelby Report, although that number is expected to grow significantly in the coming years. While the last-mile logistical hurdles continue to be problematic, the one big edge that e-commerce gives retailers comes in the realm of data collection.  Every digital transaction provides a wealth of sortable data about shopping habits such as purchase history and frequency. It also provides an array of opportunities for personalizing the interaction. For instance, digital platforms offer numerous options for delivering product recommendations based on past purchases or to pair with products already in the virtual shopping cart. In addition to creating a more pleasant shopping experience, these are proven ways to drive revenue: a recent Mckinsey report indicated that cross-selling can increase sales by 20% and profits by 30%. Similarly, Amazon admitted way back in 2006 that 35% of its revenues come from its cross-sales and upselling efforts. While simple apps can provide automated cross-selling capabilities online, grocers must find ways to bring these and other revenue-generating opportunities into their brick-and-mortar locations. A Seamless Buying Experience, Online and In-Store With 97% of the reported $600 billion in grocery transactions each year taking place in physical locations, it is imperative that grocers provide a seamless experience across all shopping channels. Brick-and-mortar stores must be able to deliver the same capabilities that customers are increasingly expecting when they order online — ever smoother and more efficient transactions, as well as product recommendations, loyalty rewards and discounts, and enhanced brand interactions.  The future of grocery will be built upon an in-store digital infrastructure made up of a series of connected devices capable of bringing the convenience and personalization of the digital world into the supermarket aisle. This infrastructure can solve discrete problems for consumers — wayfinding, detailed product information, line-busting, product recommendations, couponing, and more. At the same time, it will serve more broadly as a platform for innovation for retailers, to experiment with exciting new brand experiences and digital efficiencies.  The traditional, bulky, custom-built legacy hardware systems simply don’t have the versatility to keep up. Furthermore, in an industry in the midst of transformational changes, investing in expensive, single-purpose devices risks locking companies into operational workflows that might soon be obsolete. Instead, the infrastructure of the future will likely be built upon powerful consumer-oriented mobile devices. Today’s tablets and smartphones possess the features and functionality to enable solutions that solve current needs, such as in-store price checking kiosks, ordering stations, and POS systems, while also providing the hardware capabilities and flexibility to enable a nearly limitless array of future experiences and use cases.  Retail stores today must act as showroom, warehouse, and fulfillment center, providing both product and information wherever and however their customers need it. To enable this, retailers will be well suited to have the following components in place:  A digital infrastructure (from price checkers to point-of-sale terminals to associate handheld tools) that delivers a seamless digital experience throughout the store, while also tracking data for analysis and optimization of the customer experience, inventory management, store layout, product location, and more. Smart handheld devices that empower associates with full access to product information and customer needs, improving efficiency and productivity. In-store kiosks that offer a branded, user-friendly interface that will make the in-store experience as convenient as shopping online, maximizing next-gen technologies. These tools are available now, and the grocery tech race is already well underway. To maintain the status quo or move slowly is to sink into obsolescence. Bold, decisive action to infuse brick-and-mortar supermarkets with the best elements of the digital experience will be critical to surviving grocery’s ongoing transformation. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Stepping into the Gap at the NGA Show 2018

Gary Hawkins, CART

Wow! The NGA Show 2018 was non-stop excitement from our opening presentation on Sunday afternoon to the Innovation lounge to the last moments on the exhibit floor.  It was powerfully exciting to see independent retailers embrace new innovation - an estimated 250 retailers attending the Industry Innovation session that CART delivered on Sunday afternoon. Independent retailers were taken on a journey into the innovation gap - the growing gap between traditional retailer deployment of new capabilities and the exponential growth of tech-fueled innovation. CART coordinated a pitch event as part of our Industry Innovation session on Sunday afternoon where four exciting young companies showcased indoor farms, eCommerce delivery capabilities using an automated delivery vehicle, in-store shopper analytics, and awesome augmented reality to capture and engage shoppers. And that was just the beginning! Four sponsors providing innovative solutions anchored the Innovation Lounge: Birdzi’s comprehensive digital customer engagement platform, ScriptSave’s Personalized Wellness program, Daisy Intelligence’s AI powered promotion optimization, and Rosie’s eCommerce solution. Each company provided an educational tech talk on Monday and Tuesday of the show to help retailers understand the power of leveraging technology to drive business success. The innovation flowed into the exhibit floor with great displays from over a dozen companies in the CART Pavilion helping attract just non-stop traffic as retailers visited the CART pavilion to learn, engage, and build relationships with key innovative solution providers that can help grow store sales and engage customers. The 2018 NGA Show was the most exciting and powerful CART event yet and planning has already started for the 2019 Show that’s going to be held in San Diego. Make sure its on your calendar! +MORE

Interactive Kiosk

Aila Technologies, Inc.

INTERACTIVE KIOSK With scanning technology that’s second-to-none and customization that caters to any retail environment, Aila’s Interactive Kiosk is the industry standard for tablet kiosk solutions. ADDITIONAL FEATURES TrueScan™ Technology: The industry's best integrated image-capturing solution Wi-Fi Transparent: No matter where you place it in your store, the Interactive Kiosk is designed to maximize signal transmission Compatible: Designed for seamless compatibility with Apple's suite of iPad devices +MORE

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Self checkout, Portal Scan, Kiosks, Cash Handling

Pan-Oston

Pan-Oston helps independent retailers provide the level of customer service that sets them apart and keeps loyal customers coming back. Our innovative self-service kiosks, cash handling lanes, portal scanning, and technology solutions ensure smooth transactions along with time and cost savings. Our partnership with Retalix has enabled us to integrate our Utopia self-checkout with the core ISS45 POS, giving independent grocers the technology that matches the technology of other retailers. Our self-service kiosks enhance the customer experience and increase potential for impulse purchases. Our cash handling lanes lower cash handling cost and improve security. Our portal scanning helps independents focus on customer interaction and improve efficiency. +MORE

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ShopScanGo

CashKey Inc.

ShopScanGo is an automated order, reorder and checkout app. Its integrated into the Clover POS (point of sale) systems for merchants. Checkout, waiting in line by customers at grocery, convenience and retail stores is eliminated. For quick service restaurants and coffee shops the customer order process is reduced to seconds in-store or away. Unlike traditional order, reorder and checkout POS systems that require the expense of clerks, our solution reduces and eliminates clerking saving merchants’ money and making the experience enjoyable for customers.  ShopScanGo is sold to merchants who in turn offer the app to consumers.  Requires a merchant account and a Clover point of sale system. When a consumer enters a merchant's establishment the Clover POS presents their selfie (example above). As they shop using their smartphone with the ShopScanGo app they self-scan items. In real time, from any Clover Stations a merchant can see what consumers are adding to their basket. Once finished shopping the consumer selects the checkout button on their iOS or Android device where the discounts are automatically applied. Based on rules a merchant configures and security algorithms the customer is notified how to pay either with the app or at the checkout counter. +MORE

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PopCom

PopCom, Inc

Automated retail,reimagined for...loyalty programs, autonomous sales, rapid growth, market expansion, brand intelligence. PopCom software and API boosts marketing intelligence and customer engagement with features like demographic analysis, face and emotion recognition, conversion rate calculation, retargeting, digital and biometric payments, loyalty programs and much more.  PopShop Kiosks: built with cutting edge IoT technology.  Smart Machines  Turnkey solutions to rapidly expand your brand Looking for an innovative way to sample and sell products? PopCom can deliver robust, modern hardware manufactured for mobility, longevity, and connectivity. Test, launch and measure performance of entirely new markets at a fraction of the cost of traditional retail. PopCom API - Software for the future of retail ™ In addition to new machines, we offer quick and cost-effective retrofitting for new and existing hardware that gives you the ability to track and improve revenue instantly with features like: Wi-fi connectivity Demographic ad targeting Cloud storage Advanced payment features Inventory management Sales tracking +MORE

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AiFi - AI for Retail Stores

AiFi Inc.

Your Store + AI = ♥ A checkout free system tailored to your store  Fast Shopping + Happy Customers = $$$ Never let your customers stand in line again  Enter Use our apps to tag customers as they enter or seamlessly integrate into your own systems  Grab Your customers shop like always. Filling their carts and maybe even putting items back where they don't belong  Go Watch your delighted customers walk out, accounts seamlessly debited. Minutes spent in line = zero +MORE

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SwiftGo

SwiftGo Inc.

The Mobile App Platform for Retailers SwiftGo offers a patented self-contained system with built-in security checks, that enables a personalized and swift in-store shopping experience. No more lines, no more wasted time. Releasing soon.  +MORE

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Standard Cognition

Standard Cognition

Improving the retail checkout experience, by removing it entirely. +MORE

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CryoWerx Smart Fridge

CryoWerx Pte Ltd.

CryoWerx offers a turn-key solution for business premises to provide self-service access of fresh-food 24/7. With our extensive F&B partners, you can be sure that your customers / workforce spoilt with tasty healthy choice. At CryoWerx, we take the concept of ‘Grab & Go’ to a whole new level. With our Smart Fridge, your consumers can simply use our mobile app to unlock the door, browse through your selection of fresh, flavourful food, grab the items they fancy, close the door and go. Payment is automatically deducted once the door closes. They’ll have fresh food on tap – night and day – and you’ll be registering purchases round the clock.  Whether you’re a seasoned or aspiring restauranteur, we can help you rack up sales – without the extra overheads or manpower. With CryoWerx’s Smart Fridge, you’ll be able to offer your customers fresh food – 24/7 – without worrying about running extra overheads or manpower. It’s easy for your customers too. Here’s how:  Tap  Scan the Fridge QR code with our mobile application.  Grab Remove your selected items from our Smart Fridge.  Go  Shut the door to authorise your credit card payment. You can also request an e-receipt.  +MORE

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PayMet

PayMet

ONEPASS Simple and secure solution for card payments without a credit card terminal. Receive payments from your e-commerce, store and call center in real time.  GAS STATION PAYMENTS Activate the pump and collect your invoices, all on your mobile phone! Enjoy a unique service station experience using the PayMet application or a tailor made app for the petrol company.  LOYALTY PROGRAMMES FOR THIRD PARTIES Maximise your loyalty programme without investing in hardware We can link your programme to any participating business easily and securely without having to invest in new hardware.  OWN BRAND  The Own Brand platform can adapt to any requirements The digital world is full of ever more demanding consumers and your competitors are only a click away. PayMet provides your brand with new opportunities for growth, reputation and building competitive advantage leading to clear profits growth. +MORE

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TPiSCAN

Diebold Nixdorf

The specific self-checkout processes and functions differ from those of a conventional POS terminal and are not generally supported by classic POS software functionality. Retailers who choose to install a self-checkout POS will not want to modify their POS software solution, let alone move to an entirely new system. And there is absolutely no need, thanks to the intelligent POS adapter interface offered by TPiSCAN. This POS adapter provides for the exchange of data between the iSCAN software TPiSCAN, which controls the specific self-checkout processes, and the customer's preferred POS application. TPiSCAN appropriately supplements the traditional POS software by making these essential self-checkout functions available, which are displayed to the customer on its optimally designed ergonomic graphical user interface +MORE

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TPiSHOP

Diebold Nixdorf

Mobile Self-Scanning solutions with TPiSHOPcombine a raft of benefits in one handy device: a carefree shopping experience, useful information and quick checkout. Whether your customers want to do a quick purchase or stroll at leisure around the store, TPiSHOP allows them to save a lot of time because they scan their goods while they shop. All they then have to do at the checkout is pay. They no longer need to take their purchases out of the shopping cart and put them back in. A Mobile Self-Scanning solution does away with long lines at the checkout +MORE

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Swift Shopper

Swift Shopper

The In-Store Mobile Solution for Grocers Cut the belt out of grocery shopping with a mobile app that gives customers the grocery experience they want and retailers the digital advantage they need. CREATE AN EXCEPTIONAL IN-STORE MOBILE EXPERIENCE WITH SWIFT SHOPPER  Swift Shopper does more than speed up the checkout process for your customers; it creates a new grocery shopping experience from start to finish, and gives you the digital advantage you need to stay competitive.    +MORE

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Unattended Automated Retail (UAR)

ShelfX

Cashless Operation: ShelfX accepts credit, debit, mobile, and reload-able NFC Xcard payments. Taxes can be collected seperatly from the product sale price.  Optional payment methods include fingerprint and facial recognition.    Remote Monitoring: ShelfX uses cloud-based apps to provide mobile and remote management of your fixtures. This allows you to view detailed employee activity and live inventory. Customer transaction activity is allowes you to charge and refund purchases directly through the web app. The smart fixture will send email alerts for unauthorized access, temperature changes, system failure, and more. If cooler temperature rises above desired threashold the system will not open the door to consumers. Sales Analytics: ShelfX offers extensive reports including customizable sales reports, charts, product analysis, and more.  For more information click below. Live Inventory Managment: ShelfX provides live inventory reports showing: product, prices, and quantities by shelf.  Waste reports and pick list can also be generated, detailing exactly what items and what quantities are needed for restocking.  Expanded Merchandising: ShelfX smart fixture allows you to sell a wide variety of products such as fresh, healthy, gourmet foods. ShelfX smart fixtures can accommodate non-refrigerated items with dual temperature control.   Marketing and Promotions: ShelfX  offers a wide variety of promotional features and  customizable discounts including: BOGO, combo meals, "Happy Hours" to encourage the sale of perishable items before exceeding freshness codes.  Employee meal benefits can also be linked to Xcards.  +MORE

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Secure Mobile Selfcheckout

Selfycart

Sign Up: We are available whenever you are. Register for a merchant account using our online form, call our support line (408) 372-6463, or email us at info@selfycart.com Add your inventory: Selfycart can import your inventory from a number of sources. Our team can work with you automating the process for single store or multi-store locations. Set your launch date: Selfycart will work with you on getting your store(s) up and running within two-weeks. From customized promotions, signage, staffing, and more we work with you to create a successful deployment. +MORE

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Beeem - Your business on peoples' phones instantly without apps.

Beeem Technologies Inc.

Beeem enables any retailer to engage any customer in-store on their phone instantly with just 2 taps. You can now broadcast your mobile content in-store accessible with just 2 taps to almost all devices without any app needed to be installed on iOS or Android. With Beeem, you can create and deploy in-store mobile content to any isle or any product shelf in any of your stores to offer targeted promotions, flash-sales or gather feedback from customers. +MORE

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Smart-Carts for Supermarkets

CartPay Co.

We are developing a solution for the retail network using smart-carts, which allow customers to pay for goods instantly put in their baskets, which leads to increased profits and increased retail customer loyalty. The choice of goods 1) The buyer scans the bar code of the goods 2) Discovers price and shelf life product 3) Puts goods in the smart-cart 4) Goes to the next product, filling the smart-cart on a course of movement in the store Payment for goods 1) The buyer comes to the usual self-service checkout terminal or 2) If the buyer no comments, he pays the goods, without shifting and rescanning Mobile application (opt.) -Maintain shopping lists -Get detailed information on this product -Do not forget the products for favorite recipe -Quickly find items using the navigation around the store -And much more +MORE

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Automated Checkout Kiosk

Mashgin

The Mashgin kiosk uses Computer Vision to enable multi-item checkout without the need for barcodes or RFID. Customers place their tray onto the kiosk where cameras take a picture and instantly recognize every item. They swipe their credit card (or scan their badge) and go. It’s that simple. +MORE

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A/B Testing For Brick & Mortar Businesses

Prayas Analytics

Prayas Analytics helps brick and mortar businesses test their stores, the way e-commerce businesses can test a website. No hardware setup required. The solution uses existing in-store security cameras to help generate insights around customer movement inside of the store. This helps brick-and-mortar businesses reduce waiting times, increase sales, build better labor models, and improve the customer experience, among other key ROI triggers. +MORE

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Fast Trak for Retail

Skip

Skip is a checkout technology that allows consumers to purchase items in physical stores without having to wait in line. Think FastTrak for retail stores. +MORE

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Zero POS

retailcloud

Zero POS is a no monthly license fee, full feature branded Android POS software. We continue to invest in innovating and building new POS features and products. Our product offering will always reflect the latest and greatest. Zero POS is an easy to setup, simple to use solution that can be run on most  Android devices. We are EMV ready and can accept NFC and digital wallet payments such as Apple Pay, Android Pay and Samsung Pay.   The solution has Sales & Inventory Tracking with a CRM module. It helps identify your most valuable customers and their preferences, as well as keep you up to date on your product line. Know what's the subpar performers and use the CRM and email marketing module to launch a campaign to your existing customers or target new customers who match the profile of your existing customer base. +MORE

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