Training tools

Timing is everything and ‘your newest team member’ is right on time!

Lan Nguyen, Marketing Manager, Bossa Nova Robotics

With AI and data from your newest team member, retail work has never been easier. Bossa Nova, a leader in creating autonomous service robots for the global retail industry, tracks inventory plus store and shelf conditions in real-time. Its solution delivers data with speed and accuracy. By reducing inventory time, Bossa Nova is able to provide real-time data for stock levels with improved accuracy. So how does this translate to a financial gain for retailers? First, by automating mundane tasks, employees are happy and happy employees make a happier retail environment. You might wonder how many hours are spent on mundane tasks such as inventory audits.  There are 30,098 items in the average grocery store. A typical Target store has around 80,000 SKUs and a Walmart supercenter sells up to 120,000 items. It takes about 20 human hours to audit 10,000 products. Following this logic, an average grocery store would require over 60 hours per store,  160 hours per store for Target, and a whopping 240 hours auditing shelves at a Walmart Supercenter. It’s easy to see how grocery stores following the recommended minimum quarterly inventory schedule forfeit a high proportion of human working hours to this task. For those that audit monthly, the labor costs are even more tremendous.   Bossa Nova helps retailers automate these inventory audits and monitor shelf-conditions in parallel, scanning an 80 linear foot aisle in 90 seconds with 98% accuracy. Through automation, employee focus can be shifted to more action oriented, customer-centric tasks, while the Bossa Nova robot detects anomalies in shelf conditions, covering everything from addressing out of stock and misplaced items, to pricing, and more. This shift in employee focus to the customer directly translates to higher shopper satisfaction and increased loyalty. It is estimated that out of stocks cost retailers over $129 billion in lost sales in North America - a loss of -4% of revenue annually. (the cumulative worldwide cost of out-of-stocks for retailers has now reached over $984b) A study conducted by MIT Supply Chain Management Research determined that 78% of products that are not on the shelves (i.e out of stocks) are actually on-hand. Given this, a majority of out of stock issues can likely be resolved in-store. Inventory replenishment is critical to success, and those tasks need to occur at store level. Having the right products in the right place when consumers are looking for them (both online and in-store) allows sales to escalate and deliver a sales velocity that makes the most effective use of each square foot of space. Bossa Nova is committed to maximizing this efficiency by gathing  reliable, real-time data that delivers task oriented, actionable items. Efficient inventory control improves speed to shelf by alerting store-level associates of inventory on hand, as well as buying desks / suppliers of true OOS situations. Through computer vision implementation, retailers can accurately assess, and more importantly, address in-store conditions in real-time, across all locations. Real-time accuracy is not only important to retailers, but it is also important to your shoppers. By having accurate inventory, confidence thresholds for item availability can be increased for both in-store and online shopper inventory inquiries. In fact, 81% of shoppers do research online before visiting a physical store for what they want to buy, yet only 27% of retail sites provide store level inventory. When the robot “wheels” into your stores, you will be saving intensive labor hours and improving your store conditions with unmatched accuracy. Bossa Nova has the credibility and experience to help retail operations realize the return on investment and successfully integrate with existing platforms and systems. There are two popular sayings that really affect your bottom line: “Timing is everything”, and “Time is money”, and in business, money really is everything. While many technology companies are still working to surmount the bell learning curve of applied technology, Bossa Nova is equipped with extensive retail experience and has been trusted by operations and IT professions to successfully integrate and lead this huge step in retail automation. With accurate inventory management, you can increase your revenue potential and more accurately can forecast the future. +MORE

Robots for Retailers

Bossa Nova Robotics

It is estimated that out-of-stocks account for -4% loss in revenue, not to mention the possible long-term effects of losing loyal shoppers. Great shelving conditions can lead to great shopping experiences. Bossa Nova is the leading developer of robots designed to provide real-time inventory data for the global retail industry. Our retail service robot autonomously tracks inventory and the true state of in-store conditions to seamlessly deliver actionable tasks benefiting retailers through efficiencies and accuracy.   Ensure implementation and maximize operational efficiencies by relying on the retail experience and expertise of Bossa Nova. Our trusted team makes it work for all retailers - helping them turn real-time data into actionable tasks and insights.  Real-Time, Accurate Inventory Data Product Availablity with Efficient/Actionable/Timely Replenishment Real-time Corrective Actions to Remedy Merchandising, Pricing and Promotion Compliance  +MORE


Intelligent Checklist For Quality and Safety in the Supermarket


Meticulous compliance with temperature control and monitoring practices is a fundamental necessity for food service providers in order to assure product quality and safety. As both hot and cold menu offerings continue to expand in the supermarket environment, this activity grows more complicated, placing a greater burden upon operators to maintain excellence. Many observe that existing paper-based recordkeeping processes are no longer adequate for the modern grocer. With these issues in mind, two retailers collaborated on in-store deployments of a food safety and intelligent checklist platform beginning in summer 2013. The activity was focused on deli and prepared foods departments located at one store of a regional supermarket chain and a single-store independent grocer. The platform (PAR EverServ® SureCheck®) uses digital temperature testing devices linked wirelessly to a cloud-based server application. Among multiple benefits of this arrangement, the platform helps food service associates to better manage temperature monitoring activities in a timely manner, while faithfully capturing an activity log that may be monitored to prove compliance. Results to date indicate improvement on several key performance dimensions compared with previously existing paper-based record keeping methods. +MORE


PAR SureCheck



Food borne illness puts your customers and your business at risk. While most restaurant and grocery chains have Hazard Analysis & Critical Control Points (HACCP) programs, many are ineffective and time-consuming. PAR SureCheck combines a PDA-based mobile application, cloud-based enterprise server and a fully integrated temperature measuring device (TMD) for managing HACCP and inspection programs for retail and food service organizations. SureCheck checklist-based logging automates the monitoring of quality risk factors while dramatically lowering the potential for human error. +MORE



Gary Hawkins, CEO , Center for Advancing Retail and Technology

CART’s Innovation Program, done in partnership with Retail Tomorrow, is a unique offering that works for retailers and solution providers alike. Designed for national and larger regional retailers, the CART team works with the retailer’s executive team to identify 2-3 specific areas of interest like automation, in-store experience, etc. With interests established, the team then goes to work identifying the leading solution providers in each area, filtering through and curating the most appropriate capabilities. That process often entails talking with each solution to ensure applicability and set expectations. Amongst the many factors we evaluate is making sure the size and scale of the retailer is aligned with the solution provider’s resources. Connecting a young solution to a massive retailer might sound exciting, but if the solution provider lacks the resources to pilot and then scale deployments it leads to frustration on all sides. Once the appropriate solution providers have been identified we all go on-site to the retailer’s HQ to spend a day with their executive team focused around education as each solution is given an opportunity to present to the group and talk about what they do. The format allows for Q&A along with opportunity to start building relationships as everyone networks over coffee breaks and lunch. From the solution provider’s perspective, the opportunity to get time with the senior exec team from prominent retailers is invaluable. Once a solution provider is selected to participate, the CART team will work with you to review your presentation materials to make sure you’re providing the most powerful and relevant message possible about your company and what you do. The CART team will provide some coaching for the presenters to make sure you deliver your message in the time allotted (these events are pretty tightly scripted to accomplish everything).  Expectations are clearly identified on all sides early in the process. From the retailer, CART is looking for executive level commitment and engagement with the process, the executive team’s commitment to spend the day with in the on-site meeting with all the solutions, and a commitment to seriously consider piloting appropriate solutions. From solution providers, CART is looking for new innovative capabilities to help the retailer address challenges they have or provide new capabilities that are beneficial to the retailer. This involves having a good understanding of retail and how retail works and helping educate everyone in the meeting as to the technologies involved. Retailers interested in learning more about the CART Innovation Program can get more information here Solutions interested in participating can learn more here +MORE

Five Predictions for Retail Transformation in 2019

Gary Hawkins, CEO , Center for Advancing Retail & Technology (CART)

As we begin 2019, tomorrow is no longer going to resemble today. The pace of tech-fueled innovation continues to grow, bringing with it increasing change across the supply chain and greater impact on traditional retail operations and models. 2019 is going to be a year of even greater change. Here are five key areas to watch this year: Frictionless shopping: The Amazon Go store with its cashier-less shopping experience has gotten the industry’s attention and this year we will see a great deal of activity in this space. There are several tech companies working to bring similar capabilities to the retail industry along with cost-effectively scaling the technology to work in traditional supermarkets. I believe the proliferation of retailers’ mobile apps having some kind of self-shopping capability - the shopper scanning their products as they shop using their smartphone and then an expedited payment process - is an interim step to a completely frictionless shopping environment. The whole idea of the Amazon Go store is to make buying products as easy as possible; the shopper having to use their app to scan and pay makes it easier to buy but not as easy as just walking in, picking up what you want, and walking out. Automated fulfillment: Kroger’s partnership with Ocado to build and operate twenty automated grocery eComm fulfillment centers is on track. We are seeing several other retailers enter into agreements with Takeoff Technologies to build mini automated fulfillment centers that can sit in the backroom, automatically fulfilling high-velocity packaged goods ordered online. Walmart is working with a partner to build an automated fulfillment center that is designed to sit alongside their stores, fulfilling high-volume products. In 2019 we are going to see even more activity in this space as other retailers will be forced to follow these leaders as automation brings efficiency and lower fulfillment costs, opening up a productivity gap. We will be seeing other technology providers step into this space as the market expands. Automated delivery: Kroger’s partnership with Nuro to use automated, driverless delivery vehicles to deliver online orders to the shopper’s home is already in pilot. Udelv and other solutions will be gaining more interest as retailers begin to focus more attention on the final mile delivery. While many retailers have signed deals with Instacart or Shipt to handle actual delivery, we’re going to see growing interest in Uber and other services to handle deliveries and fast growing interest in automated solutions like Nuro and Udelv in search of cost efficiencies. Health & Wellness gets personal: The wearables market is growing fast as Apple’s Watch and similar devices provide even more functionality to monitor key health indicators in realtime. The explosion in health data coming from these wearables will become increasingly tied to food guidance, helping the individual understand what specific food products to purchase and consume based upon the individual’s health condition and realtime data. As an example, Dexcom recently released a device that provides realtime glucose monitoring for people with diabetes. The ability to use knowledge of an individual’s glucose levels at that specific time - for example, while they are standing in front of the shelf - will inform guidance to beneficial foods. This movement is already underway as the massive food and healthcare industries converge, driven by Amazon’s ownership of Whole Foods, PillPack, and other activity in healthcare. Kroger’s Opt-UP app enables the shopper to easily understand the quality of the foods they are buying and easily filter the store’s product selection based upon the shopper’s interests, needs, and preferences. Look for a lot more activity around this space in the coming year. Melding of digital and physical retail: While most industry activity has been focused around eCommerce and automation of fulfillment and delivery of orders, I believe we are going to see growing attention to the melding of digital and physical shopping. This encompasses bringing augmented reality into the store and shopping experience; we’ll also see growing activity in virtual reality shopping as VR tech gets better and cheaper. Digital signage will spread across the store and get smarter, not only using demographic info to present messaging relevant to the person standing in front of the screen, but engagement will be far more personalized. Kroger’s new shelf Edge system is moving in this direction, lighting up as a shopper moves down the aisle to call out relevant products. Obviously there are many more areas where technology is going to transform retail but these are five key areas to watch. Each of these fundamentally changes the game: Frictionless shopping and automating fulfillment and delivery remove significant costs and will put growing pressure on competing retailers as companies using these technologies scale deployments.  Personalization will move quickly, not just in marketing but in linking an Individual shopper’s health to her favorite store’s product assortment, guiding the shopper to products to improve her wellbeing.  Lastly, shopping is about to become far more interesting and truly immersive as technology really begins to impact the shopping experience, whether you are in the brick & mortar store or sitting at home. +MORE

Pseudo Customer Centricity: Fool’s Gold

Gary Hawkins on Winsight Grocery Business, CART

Retailers must employ a customer-first philosophy into organizational culture Many regional retailers are (at last!) intent on becoming customer-centric, more than a decade after The Kroger Co. led the way and more than two decades after early loyalty pioneers proved the value of a true customer focus. But too many retailers believe that customer centricity can simply be bolted on to their organizations without realizing that true customer centricity is far more involved. Like the intrepid gold miners of the 1840s, these retailers awaken to the realization that what they’ve taken for retail gold is in actuality a false promise, seduced by the fools gold of pseudo customer centricity. I can recount meetings with senior executives from well-known retailers who espouse their customer centricity efforts; spending massive sums on consultants and solutions powered by a decade’s old approach based on customer segments integrated to the retailer’s category planning processes, and even personalized offers to shoppers. Countless of these retailers remain anchored in a product-focused world, even those who tout using technology to discover what products should be put on offer to their customers rather than starting with a vendor-funded offer pool.  True disciples of customer centricity deeply embed a customer-first philosophy into their organizational culture, extending it to every part of the enterprise. These companies realize that providing savings on products relevant to the shopper is only the beginning. Leading companies such as Amazon and Kroger are investing heavily in taking customer centricity to the next level: comprehensive, seamless user experiences across channels and devices, integrating personalized product recommendations with an understanding of the individual shopper’s specific health conditions, and laying the technology foundation for immersive shopping experiences melding the physical and digital worlds. Customer first disciples understand the dynamic flow of customers and their shopping behavior over time, putting in place capabilities and processes attuned to providing contextual relevancy inside and outside the store. And personalization—driven by past purchases and recommendation algorithms—is fast evolving to what I think of as strategic hyper-personalization, leveraging vast intelligence about each individual shopper to power a mix of recommendations to win the shopping trip, grow baskets, maximize retention, and foster customer advocacy—one customer at a time, in real time. Many regional retailers are based in more rural areas where company executives believe their shoppers are less tech savvy, relieving pressure on digital imperatives. According to Pew Research, 95% of Americans own a cellphone in 2018, with 77% of Americans owning a smartphone. Pew also calls out that in 2018, 89% of Americans use the internet. Location is no longer a proxy for customer technology illiteracy.  This year, Amazon is projected to realize over $258 billion in U.S. retail sales, an estimated 49% of all online retail spending in the United States. With this kind of penetration, and the ability to ship products anywhere overnight, traditional supermarket retailers would do well to remember that their shoppers are increasingly expecting (demanding!) the seamless and comprehensive user experience provided by Amazon, and increasingly by Kroger and Walmart. Yet, too many retailers remain mired in digital purgatory, constrained by capability silos and the inability to bring piecemeal capabilities together in a seamless fashion for shoppers.  Lastly, many seasoned grocery executives have spent their careers being rewarded for following, letting someone else bring innovation to market and only following when it has been proven successful. Years ago IT executives would buy IBM, even if it wasn’t the best choice, but because it was the "safe" choice. This practice continues today as retailers sign deals with "established" providers because they believe it is the safe choice, failing to understand that today’s environment rewards fresh, forward-looking thinking. Retail executives need to look beyond yesterday’s approach to customer centricity to capabilities and platforms that actually position the retailer for future success. The cost of failing to provide a seamless shopping experience, for failing to provide true individual shopper personalization, and failing to provide real time contextual relevancy, can rapidly obliterate any savings or security from yesterday’s "proven" approach. Tom Furphy, a former Amazon executive and the originator of Amazon Fresh, in a recent interviewspeaking to the challenges retailers face today, especially a reliance on past practices, says it all: “What seems safe is actually destructive. That’s a recipe for longer term disaster.” This article originally appeared on Winsight Grocery Business and can be viewed here +MORE

The Top Five Ways Retailers Benefit from Industry Trade Shows

Courtney Muller, Chief Corporate Development & Strategy Officer, Clarion UX

When was the last time you attended a retail or food and beverage trade show? If you have to pause to think of the answer – or know immediately that the answer is, “Never” – then it might be time to find a show or expo near you. Trade shows are the best places for those within the industry to get out of their stores and network; find new products and stay abreast of the cutting edge technology offerings; and gain invaluable education in the areas you need it most. In short, even if you spend time every day trying to stay current, you could never see it all – or know what to search for. There is no better place than a trade show … from seeing new products, meeting new people, becoming educated on a new way to engage your customers, or finding out about technology … this is the place to find what you don’t know!   Here are some of the top reasons you should attend a trade show this year: Network with Decision Makers When you think of networking, perhaps the typical “mixer” scenario comes to mind with people you don’t know awkwardly milling about a bar or restaurant, trying to strike up conversations with random people in the hopes that you might be able to benefit one another in some way. Networking at a trade show couldn’t be any more different. As an attendee, you can specifically find exhibitors with the products you seek; attend educational sessions that pertain to topics you are interested in, therefore attracting other audience members who share the same challenges; and be assured that your peers in the same industry as you are seeking similar solutions as you.  And you might even run into a colleague you haven’t seen in years! Find New Products and Foods You subscribe to industry periodicals and get Google Alerts in your inbox every day, but have you seen that new robot that identifies out of stock items and potential slip and fall hazards? Have you read about leveraging data to establish loyalty and trust with food delivery customers? A trade show is the perfect venue to scope out all that is new in the retail world from tech products to new foods and services – all in one place – to help you use technology to create a seamless customer experience. As you look for new technology innovation to keep you competitive, you may find the perfect partner for online ordering, rapid delivery, or rapid checkout through customer’s smartphones.  No matter what you want to go to a trade show to find, you will likely be pleasantly surprised by discovering even more than you thought along the aisles. See New Trends in Action Are vegan offerings a must-have? Should you offer chef demonstrations to showcase meal ideas? Are international flavors high on consumer’s minds? What chef dishes are they trying replicate at home? Be on the front line of this year’s and next year’s trends so you can bank on what your customers will be looking for in the near future. You’ll walk away with new products and great ideas you can implement immediately in your store operations. You may even realize that you are on the verge of creating an entirely different trend yourself that has yet to appear on the market – good information that you can capitalize on in the year to come. Receive Best in Class Education If school is a distant memory – or perhaps you learned hands-on in a family business and worked your way up the ranks – one of the best perks of most trade shows is the educational content provided to attendees and exhibitors alike. Whether you’re interested in operational excellence, developing your workforce, building bigger baskets, or sessions dedicated to those hot new tech trends we previously mentioned, trade shows like The NGA Show (presented by the National Grocers Association) in San Diego this coming February will have you covered on all fronts. What’s more, you can connect with presenting industry specialists to gain even more valuable insight into the topics that interest you most. Gain Immediate, Actionable Ideas The bottom line … your time is valuable and you want to spend any time out of your store obtaining the cream of the crop ideas - from new products, growth strategies and tech trends. Hear what the experts have to share, sample emerging products, uncover new technology, and refresh your enthusiasm for the business. You’ll walk away with a plan to bring all of these new ideas and initiatives into your store operation to drive profits, growth and innovation.   No matter where you are in your retail career, a trade show will no doubt provide you with opportunities, education and inspiration as you progress in the business. Interested in learning more? Check out the upcoming NGA show: National Grocers Association Show, San Diego, CA, February 24-27, 2019,  Each year, The NGA Show brings together independent retailers and wholesalers, food retail industry executives, food/CPG manufacturers and service providers for unparalleled opportunities to learn, engage, share, network, and innovate.  Given today’s ever-changing marketplace and evolving advancements in innovation occurring in the food retail industry, The NGA Show is a must-attend event, providing over 40 educational workshops, an expo floor featuring innovative and game-changing products and solutions and countless networking opportunities.  Registration is open at – early bird registration rates in effect through December 10, 2018.  +MORE

NGA Show 2019: The Epicenter of Grocery Industry Innovation

CART, Advancing Retail

In a special event leading up to the opening of the new NGA Show 2019, CART will bring together unique education, an impressive line up of speakers, and cutting edge innovation to make San Diego the epicenter of grocery industry innovation during Feb. 24-27, 2019. With a focus on regional retailers and dynamic independent operators, the CART team will present an innovation tour de force designed to help attendees not only stay in the game but help them win. CART is coming together with leading retailers through-out the industry to provide attendees a new worldview for the future of retail where transformation and disruption are the new normal: iRetail. Focused on five ‘i’s, iRetail will give attending executives a framework for evaluating their existing capabilities and provide a roadmap to closing the innovation gap. In a time of declining and disappearing industry events, the NGA Show has become a beacon of light for the industry as it has grown each year, even outgrowing its longtime home in Las Vegas, spurring the move to San Diego this coming February. CART has had a long time partnership with NGA and is taking the relationship to a new level this year, building on the success of CART’s Innovation Event at last year’s show.  Make sure to put Sunday, Feb. 24, 2019, on your calendar and plan to attend the CART special event at the new NGA Show! +MORE

Technology's Profound Impact on the Supermarket Industry

Peter Larkin, President & CEO, National Grocers Association

Often cited as the one of the greatest catalyst of change within the retail grocery industry, technology is an area that independent supermarket operators must understand, and embrace.  Technology continues to have a profound impact, where virtually every detail of the supermarket industry is being touched by new solutions and platforms. I see three technology threads, each entwined with the other. One is the explosion of mobile applications and programs that are turning grocery shoppers into high information consumers. According to Pew research, smart phone adoption among Americans has more than doubled since 2011. Not only are shoppers becoming more sophisticated, but they are using technology as a way to gain more information, transparency, and convenience. At the touch of a mobile screen, consumers can instantly access to updated information on locally sourced perishables, competitive promotions, price checks and recipe ingredient lists. In turn, this migration to the digital space is shaping customer relationships with retailers. Today’s shopper does not want to be talked to but instead wants to be a part of the conversation. Consumer product manufacturers and marketers make up a second technology thread. By analyzing large chunks of customer data and retail sales, manufacturers, retailers and service suppliers are exploring innovative ways to touch their target audiences. Big data though can be vast and hard to harness. Whether it’s social media, a mobile payment system, or loyalty programs, technology can effectively create many new opportunities for savvy retailers to learn about and to connect with their shoppers to better serve their needs. A good place to see and learn about a number of these innovative solutions is right here at The third thread is in the store itself, where technology is increasingly employed to improve overall store productivity to program more effective lighting, to boost checkout efficiency, to track shopper traffic flows to improve layout and sales per square foot, or to offer customers immediate cost savings via real time wifi connections as they shop. A great, and very recent, example of this is Sedano's Supermarkets launch of a “robotic supermarket,” which entails an automated fulfillment center where AI-enabled robots will assemble full supermarket orders of up to 60 items. While the landscape is quickly evolving, many independent grocers are taking advantage of cutting-edge technologies to engage with their shoppers, find efficiencies, and reach new and existing customers where, how, and when they want. Independents have been making their move into digital. They are hiring dedicated staff, dedicating marketing budgets to digital initiatives, more effectively leveraging social media platforms, and integrating the latest technologies into their business strategies.  With the dramatic pace in which new apps and tech solutions are coming on to the market, it can all seem a bit overwhelming, but technology will play a defining role in the supermarket industry.  Those retailers that are on the forefront of implementing new technology and embrace the hyper-connected, tech-savvy consumer are positioning themselves for success. I’m one who is convinced that these threads will weave into a pattern of rising sales and profits. And that’s why the 2019 NGA Show will kick-off with a new educational event, spearheaded by our partners at CART, entitled “iRetail: Technology Innovation Reshaping the Grocery Industry.” The event is designed to give supermarket operators a framework for navigating fast-paced innovation while maintaining a focus on the importance of people and physical stores as we move into the future. Despite increased competition from all angles, it is an exciting time for the supermarket industry – and we at NGA are bullish about what the future holds for the independent grocers! Known as the true entrepreneurs of the industry, independents are nimble enough to quickly overcome obstacles, and are finding innovative ways to respond to changing consumer preferences, which is something they’ve always been good at given their close ties to their communities and the consumers they serve. +MORE

Pace of Innovation -- Shattering the Status Quo

Gary Hawkins, CART

Retailers are shellshocked by the increasing pace of technology fueled innovation that is transforming and disrupting the industry. It seems not a week goes by that we don’t read about yet another new competitor entering the grocery space or some new innovation being rolled out by an existing competitor. Case in point: Kroger’s recent announcement that it is deploying its Shop, Scan, and Bag self-shopping solution at 400+ stores. This in response to Amazon’s cashier-less Go store pilot and Walmart’s similar self-shopping solution. Supermarket retailers are challenged on several fronts relative to innovation. It is nearly impossible for a retailer to be aware of all the new innovation entering the market. As an example, CART reviews an estimated 100 new solutions each month. Beyond awareness though is the challenge of deciding what areas to focus on (supply chain, distribution, marketing, store operations, etc.) and deciding what specific solution to pilot. And then having to decide what new capabilities to deploy across operating stores. Having efficient operations, quality foods, and great pricing and service is simply the cost of entry to supermarket retail. The new battleground is innovation. This is a new world for retailers to navigate. As an example, we see too many retailers implementing different digital capabilities in a piecemeal fashion rather than working towards a cohesive and comprehensive platform. The self-shopping capability mentioned earlier is a great example. Some retailers are trying to implement this kind of capability through a third-party app or a separate app rather than bundling it into one mobile app for their customers. Shoppers are after an omni-channel, seamless experience, not being forced to interact with different apps or systems to do business with a retailer. CART is here to help. We’re able to leverage our strong retail experience, industry knowledge, and unique insight to new capabilities and innovation flowing into the market to help retailers understand where they are today relative to their competitors and best-in-class retailers. Developing an innovation roadmap is important to help in prioritizing what new innovation to focus on and to create a foundation capable of adapting to new capabilities and technologies as they come into the market. +MORE

Schedule Anywhere

Atlas Business Solutions, Inc.

ScheduleAnywhere is the #1 online employee scheduling software from Atlas Business Solutions, the leader in employee scheduling software for over two decades. We have the scheduling software technology, track record, and experience to save you time and money. Try ScheduleAnywhere today! Easy. Affordable. Proven.  Employee Scheduling Software that's Easy ScheduleAnywhere is the simple and affordable employee scheduling software that lets you schedule your employees online 24/7/365. Designed by Atlas Business Solutions, makers of employee scheduling software for over 20 years, ScheduleAnywhere uses state-of-the-art software technology that's proven to make employee scheduling simple and painless. Flexible Employee Scheduling and Communication ScheduleAnywhere is online employee scheduling software that makes it possible to schedule your employees from any computer or mobile device with Internet access, giving you unparalleled scheduling software flexibility and power. Managers and employees can access work schedules from anywhere and effectively communicate their scheduling needs. ScheduleAnywhere is proven online employee scheduling software and will save you time and make employee scheduling easier.  Employee Scheduling Made Easy Create Custom Schedules Rotate and Copy Schedules Post Schedules Online Fill Open Shifts Staffing Requirements and Coverage Control Overtime Track Skills, Certifications and Training Manage Employee Access and Requests Employee Self-Scheduling Custom Schedules and Reports Proven Scheduling Software Ideal for Large or Small Businesses Free Upgrades and Support Employee Scheduling Software FAQs +MORE




Myagi is the game changer for retail product and customer service training and it's available on any mobile device.  Reward your team for completing training meaning you achieve better sales and better customer service by having an educated and engaged sales force.. Make every Sales Associate an expert. Myagi is the best way to make sure your frontline sales and service staff have the skills, knowledge, confidence and context to deliver unforgettable customer experiences every time. +MORE




REACH YOUR TEAM’S FULL POTENTIAL We transform the way companies train and develop their employees. Whether building a jet engine or mapping the genome, every team deserves the tools and data to help them excel. WorkRamp helps leaders train the modern team. Our platform generates high-quality data on team development that enables you to identify skill gaps and make better performance decisions.  +MORE


Online Grocer Training System

OF Logic

OF Logic provides a complete online ELearning solution for Grocers.  Specific job training (Bagger, Checker, Deli, Bakery, Produce, Meat) as well as OSHA Safety training & standard HR training.  +MORE


Online Restaurant Scheduling, Talent Sourcing, E-Learning, Log Book and Inventory


We make it easy to find and hire the best hourly workers, develop their skills with a restaurant elearning solution and create restaurant employee schedules that get them in the right place at the right time. Together, our mobile, restaurant labor management software help you organize your workforce and keep your managers from going crazy. The fact that it’s designed to deliver labor savings to your bottom line, well that’s just gravy. There’s a lot to do in a single day to keep a store running and guests happy. Our online logbook and manager’s log books help you and your team stay on task and in constant communication so that everything – from guest interaction to inventory counts – get done better and faster. Your data isn’t just a side on the menu, it’s now a main entreè in your business. Our platform collects every bit of valuable data – Yelp, social, labor or sales – from internal and external systems and makes sense of it all in mobile apps that can be custom-made for your operation. You won’t just find mistakes, you’ll prevent them from happening in the first place.   +MORE


HR Management Solution


Decisely revolutionizes benefits and HR administration for small businesses. We offer a comprehensive tech platform combined with a team of licensed advisors that specialize in benefits, insurance and HR. Welcome to the small business solution. +MORE


All-in-One HR Software


MODERN HR: An employee database built for employees. PAYROLL: Tax withholdings, W-2s, and timesheets. BENEFITS: World-class plans, simple software, and expert service. TALENT MANAGEMENT: Paperless onboarding, goals, and reviews.   +MORE


Industrial Augmented Reality

Scope AR

WorkLink Authoring Platform: Our content creation platform allows the rapid development of augmented reality work instructions, allowing you to use converted 3D models, add engaging animations, text, images, videos, checklists, etc. in a branched workflow, to give intuitive, visual instructions. Once ‘smart’ instructions are deployed into the field, the digital instructions automatically start collecting valuable data such as time per step, user and usage information, geo location, etc to give insight to an organization and empower users to continuously improve their processes.   Remote AR: Remote AR allows your company to connect remote experts and field technicians in real time to collaborate through a task.  Both users have the ability to manipulate augmented content and add annotations that ‘lock’ onto real world objects in the technician’s field of view. Remote AR also has audio and screenshots allowing your organization to capture its valuable knowledge and propagate it across your organization, no matter the distance or location. +MORE


Analytics, Advisory & Executive Education

RetailNet Group LLC

Analytics: The best analytics source in the industry. Nobody gives you a better view of the drivers shaping the future of retail, and then translates them into the real implications for your business. You'll get exactly what you need in the fewest steps and have immediate access to leading analysts who will help see the future retail landscape – and the best ways to prepare for change. Advisory: From insights to impact. Our Advisory practice produces answers to your business questions. Global, forward-looking perspective of factors shaping the industry. We help to translate a vision of the future landscape into steps to take today. Get the right capabilities and resources in place to capitalize on growth opportunities. Executive Education: Bringing the future to your organization. We don't just teach — we turn executives into experts. Our professional and organizational development programs offer advanced classes from leading retail experts and business school faculty. The result is real-world insights that serve as a catalyst for exciting new business transformations. You'll also have the unique opportunity to network with retail and brand thought leaders. +MORE


Training & Compliance


Compliance Programs: LearnSomething combines industry-vetted content and goal-directed instructional design to create courses that result in a high percentage of completions — no matter how difficult or technical the subject matter. Pharmacy, Grocery, Healthcare and OSHA Compliance courses.  Learner Community®: Learner Community® is an award-winning learning management system (LMS) designed to maximize your ability to deliver effective education and training for associations and non-profits, and corporations. Twenty years in the making, it has been developed from thousands of lessons learned while serving millions of learners. We continually invest in the platform using an Agile Development methodology, so Learner Community not only meets the needs you know you have today, it will meet future needs you haven’t yet anticipated. Product Knowledge Employee Training:  Let us help you deliver more than products. Product knowledge training programs transform employees into solution builders. Your employees learn to discover customer needs and recommend the right products and practices — resulting in loyal customers and increased sales.  DrugAdvisor: DrugAdvisor solves the long-standing challenge of providing community pharmacy professionals with timely information. +MORE


Digital Experiences


DigitalXE: Launch and grow websites and business applications on the AWS cloud. You have full control. All the power and tools you need to launch responsive sites and online applications. Going beyond a typical CMS, DigitalXE brings your entire digital landscape into focus. You can manage multiple sites, each with specific business goals and unique user experiences. Integrating other services or content can be done confidently with our versatile plug-in architecture. Speed up the process. No more waiting around for simple updates to your company site. DigitalXE frees IT to focus on other tasks by allowing anyone to make content updates on any page. Extensions and site apps make it possible to add features and different content types to any site. Product support is available 24/7 and a DigtalXE Account Specialist is always available to assist. BrandLX: World-class digital campus for mobile learning and education marketing. Trainers can create and analyze the learner's educational path from the cloud. HR directors and program directors can create a wide range of activities for learners to experience. Easy-to-use features help you build courses in minutes. Powerful testing tools let you preview your content on all major devices. Use the Report Center to monitor course engagement and behavior trends to constantly adjust your learning experiences for maximum success. Marketers can engage with branded content that automatically rewards learners. Gamification is more than just points and badges, it rewards behavior and naturally encourages loyalty. Not all learning experiences are the same. Some behavior is activated by progress and achievements, while others seek tangible rewards like discounts and gift cards. Whatever their behavior, we have a reward for them.   +MORE


Candid Career

Candid Career

Candid Career is the premier provider of informational video interviews that help young adults with career exploration. Our interviews capture the work people do, their reasons for doing it, and the advice they have for the youth of America. Our "Alumni Branded Version" is a customized version with a colleges' logo/colors and only their alumni interviews. It has networking capabilities for their students to connect with alums. Our video "Company Profile Pages" showcase companies to our users. +MORE


Learner Mobile

Learner Mobile

Learner Mobile is an easy-to-use mobile app that works on any mobile device. It's an effective and affordable way to keep training concepts, ideas, strategies and tips close at hand so your people can apply the information when they need it most – while they're working. Learner Mobile transforms training into action and results. Its revolutionary design allows you to deliver training content that stays relevant, even as business conditions shift, and helps people perform better. Learner Mobile is a system to sustain and augment training to a dispersed workforce. We help make training stick through mobile performance support. +MORE


Retail Analysis


IGD Retail Analysis provides intelligence on 400+ leading grocery and drugstore retailers and 100+ major and developing markets to thousands of subscribers around the world. Our team of retail experts track the latest industry trends, report on latest news, and visit stores around the world to provide you with commercial insights to help you build stronger plans and work more effectively. Use Retail Analysis to keep up with the latest trends impacting the US grocery sector, such as the growth of grocery e-commerce and the rise of hard discounters like Aldi and Lidl. It also provides you with a platform for competitive and market intelligence. +MORE


Workforce Training and Engagement Gamification


Everyday Training: Playing interactive training games results in longer retention of information than traditional  teaching methods. With LevelsPro you can play short learning games everyday to reinforce knowledge of products, processes and policies. Playing learning games just 5 minutes every day results in 20 hours of training per year. Project Rollouts: Lots of stuff that has to come together to roll out complex projects. Learning new systems. Changing how teams interact. Setting new goals. With LevelsPro you can incentivize your teams to adopt new behaviors and processes by making the rollout more like a game. Cashier Games: LevelsPro can be used to improve cashier performance in two ways. First, learning games can train and reinforce cashiers in your best practices. And second, competitions and missions encourage all cashiers to achieve and maintain your brand’s performance standards on an ongoing basis. Skills Certification: Create certification programs to recognize individuals who have achieved required standards of knowledge and performance. With LevelsPro you can define the skills paths, the educational requirements and the performance standards to earn certification. And then periodically monitor and retest individuals to requalify for certification. Employee Engagement: It’s simple: happy, helpful and knowledgeable associates provide positive customer experiences and increased sales. LevelsPro provides associates and store managers the tools to map out their growth objectives and track their progress against achieving milestones and awards. Non-monetary Incentive Programs: Every player values awards differently. Not everyone is motivated by cash awards – especially when you have little chance to win. With LevelsPro you can create a combination of intrinsic (good for the soul) and extrinsic (good stuff) awards to motivate different personalities. Think outside the box: what would motivate your employees to go the extra mile? +MORE


Team Acceleration Platform


HireVue builds and coaches the world’s best retail teams. Our Team Acceleration Platform helps you open new stores in record time, catapult same store sales, deliver a superior customer experience and maximize revenue per square foot. A BETTER BRAND EXPERIENCE: Experience is everything. It’s why your customers choose you over the other guys. But that competitive advantage is destroyed in an instant when customers leave because a lazy cashier created a long line or a bratty sales associate gave them attitude. But how can you prevent that from happening and live up to your brand promise at every store? HireVue’s Team Acceleration Platform uses digital video with predictive analytics to give you instant visibility into the team attributes that matter – things like personality, communication skills, cultural fit and customer empathy. PERFECTLY SEASONAL: Winter holidays. Spring and Fall. Back-to-school. These seasons make the registers ring. They can also produce operational headaches. Having enough people in time for the seasonal surge is a big challenge. Making sure they’re the right people – on-brand, trustworthy, customer-centric and passionate – is an even bigger challenge. Especially if you’re using archaic job applications and time-consuming, in-person interviews. HireVue’s Team Acceleration Platform helps you reach more candidates in a fraction of the time, creating a digital talent pool for your current or next store. Ditch the paper applications. Just grab your favorite mobile device and stream candidate interviews 24×7 on demand. ON TREND: Fads are fickle. Product lifecycles are unpredictable. And the future is fuzzy. The story of the next trend on your shelves needs to be told by someone on-trend themselves – at their core. HireVue’s Team Acceleration Platform helps you pinpoint the candidates with just the right knowledge and passion you’re looking for. Training issues? Store managers can hear the teams’ pitches – what they say and how they say it – then certify who’s customer ready and coach those who aren’t. MORE TIME WITH CUSTOMERS: Store managers have a tough job. Balancing customer, team and operational needs requires a lot of time. Ditching customers to plow through generic job applications and conduct “blind??? job interviews in the corner of the store is bad for business. HireVue’s Team Acceleration Platform lets managers stick to their day jobs – servicing customers, managing relationships and growing sales. Busy store managers can watch digital interviews and review digital coaching sessions on their down time. TURN A NEW PAGE ON TURNOVER: The economy is stronger and turnover is back. Most retailers expect 50%+ annual turnover. But that doesn’t have to be you. You can do better. HireVue’s Team Acceleration Platform helps you build a better team. Customers report 13% more top performers and 29% less turnover. +MORE


Workforce Gamification


Arcade is a software solution that increases sales efficiency & employee retention for retailers. Using social mechanics & machine learning, Arcade provides retail workers with daily goals, training & recognition that drive sales conversion & workplace satisfaction.  Retail managers are then provided unique insights to help them improve the hiring, on-boarding & ongoing development of their workforce. +MORE


Horizn Learning Technology Platform

Horizon Studios Inc.

The Horizn Learning Technology Platform is an integrated, easily scalable ecosystem that combines the latest in training and social learning technologies with game play, rewards and incentives. Whether you need a fast and agile solution for your go-to-market product strategy yesterday, or you are looking for a long-term learning management enterprise system, Horizn delivers proven measurable results. LEARNING AND SOCIAL TECHNOLOGY: Learning technology that is nimble, quick to scale, responsive to change and adaptable to multiple training formats, will help you gain a business competitive advantage. Social learning exponentially amplifies the rate at which your critical content can be shared and questions can be answered. ENTERPRISE AND MOBILE SCALE: In today’s global marketplace as companies grow their product portfolios and build new disruptive technologies, there is a need to expand learning to reach multiple audiences. Our enterprise mobile solution allows you to effectively reach your workforce, partners and customers across all channels in any language and country. GAME PLAY, INCENTIVES AND REWARDS: Gamification mechanics contribute to the spirit of competition, improve productivity, boost time-to-competency measures, enhance overall knowledge and improve retention rates. Rewards and incentives are used to tap into natural human need for status and achievement to motivate the desired behaviour. PROVEN MEASURABLE RESULTS: Time after time the Horizn delivers real ROI and competitive advantage to clients. Increased knowledge drives performance and revenue. As your workforce, partners and consumers learn, you gain real-time insights on factors that motivate behaviour. Leverage the trends to refine your programs and inspire collaboration. +MORE


Supercharge Retail Sales


Why Myagi? Anyone who knows retail knows that creating, delivering and measuring training in retail is tough. Really tough. Myagi takes the pain out of training retail sales associates, helping retailers & brands boost sales, improve customer relationships and cut costs. The only choice for retail: Myagi was designed with retail (and the retail supply chain) in mind, so whether you're a retail owner / executive, store manager, brand manager, sales rep, or sales associate, Myagi was built for you. Start with Myagi for free: Myagi was built for all retailers and suppliers, not just the big guys, which is why we have plans to suit everyone (even a generous Free plan). Myagi's plans grow as you grow - think of us as your secret weapon in sales growth! +MORE