Voice technology

BoodsKapper Retail bot

Boodskapper

This is our service for the retail industry and is primarily delivered through Facebook Messenger.  Consumers are able to send a picture of an item and ask if the retailer carries the item. The software is able to look up a retailer's catalog and answer the question.  Two-minute simulation here best explains the solution: http://www.boodskapper.com/#!retail/jjvu4 In this simulation, retailer has no prior record of the customer. Customer starts an organic conversation from Messenger, just as people do in life. BoodsKapper assists the customer to locate an article at the store. The customer picks up the conversation thread several months after the purchase and enquires about a variant of the item purchased. An organic conversation ensues and a purchase is made.is Deep reporting:   We would argue that information gold for the retailer are the conversations that your customers had with you through various channels. Our AI algorithms automatically find the meaning of the written text and use that to make the conversational response. As the meaning of conversations is analyzed and documented in real time, it is possible for us to enhance traditional reporting with this information. +MORE

Connect

LISNR

LISNR

LISNR powers transactions and connects the global customer journey with the most advanced Ultrasonic Data Platform. LISNR’s technology addresses the growing need for simple communication between myriad devices. Based on that idea, LISNR created proprietary software for encoding data into inaudible “tones”, which were then transmitted and received using standard speakers and microphones. +MORE

Connect

CART Weekly Report 6/13/19

CART, Advancing Retail

SURVEY: PROFESSIONALS EAGER AND READY TO DEPLOY 5G | ZDNet Gary’s Take: The rollout of 5G over the next several years will be transformative, especially for retailers. The speed of 5G is mind-blowing: A two hour movie download took 26 hours using 3G tech, 6 minutes with 4G, and will take only 3.6 seconds with 5G. Beyond speed, 5G offers much more bandwidth, enabling billions (trillions?) of IoT devices to stream data from everywhere - are retailers ready for the realtime store? And, for those regional retailers located in rural parts of the U.S. who think their customer base has not yet embraced the digital age - 5G will finally bring high-speed connectivity to all areas as it is much cheaper to deploy than cable. 5G will do nothing but increase shopper expectations of having everything they want available in moments. But is retail ready to deliver?  MARY MEEKER’S MOST IMPORTANT TRENDS ON THE INTERNET | Vox.com Gary’s Take: Mary Meeker, the "Queen of the Internet", is out with this year's deck calling out the most important internet and digital trends. Her report is always fascinating to review, but long at 300+ pages. Here are a few highlights as pertains to retail: eComm is now 15% of all retail sales and growth continues to outpace brick & mortar. Internet ad spending in the U.S. is up 22%; 62% of digital ad is programmatic. Customer acquisition costs are going up - in some cases it surpasses customer revenue! Targeted advertising is under threat from GDPR and other data privacy regulations. Americans now spend 6.3 hours a day with digital media and it continues to grow. Lastly, healthcare is becoming more digital - lots of implications here, especially for the food industry.  WORD OF MOUTH REMAINS VITAL FOR LOYALTY IN DIGITAL AGE | Streetfight Gary’s Take: Interesting that word-of-mouth is as - perhaps even more - important in the digital age in securing new customers. With deep experience in retail loyalty, I would suggest that recognition is the most powerful way to build loyalty that in turn powers positive word-of-mouth. In years of working with prominent retailers in markets around the world I inevitably found that recognizing customers, especially a retailer's most valuable customers, transcended cultures. There are countless ways to provide that recognition - everything from a simple handwritten thank-you note to special offers to the store manager greeting the shopper in-store. One of my favorites occurred years ago when I helped M&M Meat Shops of Canada build their loyalty program. On Valentine's Day we had each store owner hand deliver a bouquet of roses to their top 10 customers. Talk about positive word-of-mouth! FEATURED BLOG OF THE WEEK: RETAIL’S BIG DATA CHALLENGE...AND OPPORTUNITY by Gary Hawkins, CEO CART HAPPENINGS: 2019 GMDC GENERAL MERCHANDISE MARKETING CONFERENCE, Gaylord Rockies Resort, Denver, CO - June 13-17, 2019 DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers Apply for Emerging Technology Spotlight CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. Quote of the Week:  Progress is impossible without change, and those who cannot change their minds cannot change anything. ~ George Bernard Shaw +MORE

Retail’s BIG DATA Challenge… and Opportunity

Gary Hawkins, CEO, Center for Advancing Retail and Technology

Data has long powered modern retail, helping Walmart become a master of supply chain logistics and fueling Kroger’s customer-centric strategy. Artificial intelligence and the cloud are fueling explosive growth in retail big data - and transforming customer marketing. And as the retail industry moves online and customer digital engagement is the battlefield, the quality and quantity of data will determine the winners and losers.  This new world requires - more than ever - data discipline. And this is an area that is particularly challenging to smaller retailers and even some regional chains. Data discipline will make or break retail success from this day onward. Here are just a few examples of issues I’ve encountered in talking with retailers: One retailer still had super abbreviated product descriptions that were used years ago with the old (much narrower) receipts. Product descriptions coming from the retailer’s item file are used to power online shopping - abbreviated descriptions just won’t do it for eCommerce as customers won’t understand what the product is.  Another retailer’s item file lacked any kind of product categorization on nearly 50% of the products carried. Many retailers lack even somewhat accurate product graphics. Retailers with these issues cannot realistically install any kind of marketing personalization capabilities that rely upon product categorization. And yet another well known regional retailer had many products at store-level that were not represented in item files at the headquarters office; i.e. the merchandisers and buyers at the corporate office did not know what products were in the store. This situation is simply frightening; how can a retailer do effective promotion planning, demand forecasting, let alone any kind of optimization, when HQ doesn’t know what products are in each store? Data quality issues like these come back to haunt retailers when they look to deploy new capabilities like online shopping, promotion optimization, or marketing personalization - capabilities that are rapidly becoming a cost of entry to compete. And these are issues with what should be basic levels of data required to operate.  Leading retailers are leveraging fast growing data attributes attached to each individual shopper and each product.  Customer identified transaction data is just the beginning as solution providers like Birdzi calculate and maintain hundreds of data attributes for each individual shopper, from brand loyalty scores to discount propensity, and from product purchase frequency to category spending indexes. Add to this third party data from companies like Experian or Acxiom that provide dozens or even hundreds more data points. Category tags, package sizes, and pricing form the core of product based attributes. Label Insight is using AI and machine learning to deconstruct the handful of nutrition attributes on a package to encompass, dozens, hundreds, and even thousands of additional attributes for any given product. Deep nutritional data attributed to individual products is quickly growing in importance as food is increasingly linked to a shopper’s health condition. The velocity of data is growing as various solutions use realtime shopper location - both inside and outside the store - to provide contextual information. An understanding of the shopper’s intent is provided by a realtime view to what products have just been added to the shopping list, what digital coupons have been clipped, and what products have been searched for.  Cloud based solutions enable regional and smaller retailers to access cutting edge marketing personalization solutions driven by advanced data science to power relevancy across every digital engagement with each individual shopper. The cloud also brings sophisticated pricing, promotion, and product assortment optimization capabilities to retailers cost effectively. But the efficacy of these solutions is directly dependent on the quality and quantity of data feeding them.  Retailers embarking on data driven strategies would be well served to first assess the quality of their core data (product descriptions, categorization, pricing, product cost, vendor codes, and more). Retailers with loyalty programs should examine how clean and up to date their customer contact data is along with how customer loyalty IDs roll up to households (this area is particularly vexing as retailers often just distribute cards). Building on a now-solid base, consider bringing in third-party data to permit scoring share-of-wallet by customer household in addition to other attributes that can improve targeting and personalization. More than ever before, retail success is driven by data. For retailers that understand the power of data - and especially customer and product data attributes - marketing nirvana awaits. +MORE

CART Weekly Report 6/6/19

CART, Advancing Retail

WHY MARKETERS STILL STRUGGLE WITH ONE TO ONE PERSONALIZATION | StreetFight Gary’s Take: Retailers who commit to personalization and bring that commitment to life by devoting resources and budget are finding success as measured by increases in spending, shopping visits, and retention. But far too many retailers simply pay lip service to personalization, believing that putting a name on a mass email qualifies, or filtering the mass weekly ad to the shopper based on historical purchasing is the epitome of retail marketing personalization. True adherents understand that the ‘personalized ad’ becoming popular today provides little value to the shopper beyond helping guide them more efficiently to sale products they may be interested in. Much more powerful is providing meaningful savings on products relevant to each customer, not just those products vendors decide to promote. Beyond disruptive marketing economics, retailers need to develop data discipline as it is the fuel for the future. ‘SIGN IN WITH APPLE’ PROTECTS YOU IN WAYS GOOGLE AND FACEBOOK DON’T | Wired Gary’s Take: Apple’s announcement that it is giving users more control over their data is just the latest salvo in the data privacy debate. The EU’s GDPR regulations, brought into effect about a year ago, are already heavily influencing data privacy initiatives around the world. All this points to a growing challenge for marketers in the time ahead as consumers begin to push back on how their data is monetized and used without the user’s awareness. Marketers that rely on 2nd and 3rd party data to drive their digital marketing efforts should start considering how they will operate in a world of data constraint. Retailers in particular should ramp up efforts to gather 1st party data on their shoppers, in good part by focusing on driving digital engagement as fast and as comprehensively as they can. And yes, this means formulating a value proposition - often based on delivering personalized, relevant, meaningful value - to each individual shopper. WALMART’S CHECKOUT PILOT PUTS SHOPPERS IN THE FAST LANE | RetailWire Sterling’s Take: People respond to how the world occurs around them. And a small change like this could produce strong results — helping people understand the value in more physical terms (a special place to checkout). There will be some period of overlap with most of these technologies. Self-checkout still most often works in tandem with traditional checkout. As technology improves we’ll see some stores bet on some of these new technologies alone. We’ll be telling our kids there used to be a time you had to wait in line to “check out” of a store. EXPERIENCE IS OVERRATED, HIRE TALENT | RetailWire Sterling’s Take: Eagerness to learn new things, add value and ability to embrace (or even better, create) change are top in my book. 100% agree that most retail positions can be trained much easier than attitudes. When the people are aligned on values, vision and purpose (not just printed on a sign, but actually aligned as people) anything is possible. DISCOVER THE POWERFUL FINANCIAL IMPACT OF THE “HALO EFFECT” Grocery retailers can take a new and more profitable approach to promotional planning by embracing the “Halo Effect”. Learn how to uncover the powerful connections between products in Daisy Intelligence’s new eBook. FEATURED BLOG OF THE WEEK: A NEW WORLD VIEW by Gary Hawkins, CEO, CART HAPPENINGS: UPCOMING ON-SITE INNOVATION DAYS - Specifically looking for the following solutions to apply to present: Food City - July 15, 2019: Marketing & eCommerce - Health & Wellness Tech - In-Store Automation (Apply by June 10, 2019) MOBILE SHOPPING CONNECT - JUNE 10-12, 2019 in San Diego, CA THE MILLENNIAL ALLIANCE, DIGITAL RETAIL TRANSFORMATION - JUNE 11-12, 2019 in Las Vegas, NV DISRUPTIVE LEADERSHIP & THE SELFCARE REVOLUTION​, Boston Immersion Event - Hosted July 17 & 18th, 2019 Apply to present at Retail Tomorrow Labs: Boston - Applications due June 15th, 2019 Full Agenda OUTLOOK LEADERSHIP - August 11-14, 2019 in Asheville, NC The convenience industry’s premier, invitation-only event, that you cannot afford to miss. In a world of accelerating change, where we are going and how do we build our organizations to thrive there? Sterling Hawkins will take attendees on a retail journey. C-Store operators can register today at https://outlookleadership.com/ using Invite Code: power REFLEXIONS 2019: INTELLIGENT RETAIL - August 12-15, 2019 at Caesars Place in Las Vegas GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas Preliminary Agenda Speakers CART COMMUNITY. GET ON THE INSIDE. MEMBERSHIP HAS BENEFITS.  Become part of the epicenter of retail innovation exclusive network. The place where retail decision makers and solution providers come together to advance retail into the future. ✔️Blogs ✔️Newsletter ✔️Webinars ✔️Accelerator ✔️Pitch Events ✔️Solution Spotlights  ✔️Innovation Programs ✔️Educational Content FOR RETAILERS>> Proven programs to advance your business FOR SOLUTIONS>>Your growth engine into retail VIEW ALL SOLUTIONS HERE CONTACT US TELL ME HOW TO GET MY SOLUTION ADDED TO CART Get the CART Weekly Report delivered to your inbox. Sign up here. +MORE

A New Worldview

Gary Hawkins, CEO, Center for Advancing Retail and Technology

I want to challenge the way you believe the world works. And then suggest to you a new perspective. The place to start is understanding that our worldview is constrained by the knowledge available to us. We know what we know; for example, I know how to ride a bike. Then there are things that we know we don’t know; I know that I don’t know how to speak Russian. But then there are the things we don’t know that we don’t know. The faster things change, the less reliable our predictions of the future are because the very things that can cause massive disruption may not even have been invented yet. We don’t know what we don’t know. This is the dangerous place retail executives find themselves: Not knowing what they don’t know. Not knowing what disruption lurks around the next corner. Retailers, like everyone, are working from a certain knowledge set that by default limits their understanding of what is possible. And yet to compete successfully, let alone survive, retail executives must throw some light on the vast abyss to bring some of what they don’t know they don’t know into the light. Said another way, retailers must adopt a new worldview. Today, we as human beings are already in transition. We know the world is changing even if we don’t know why. Exponential Growth: Tomorrow Will No Longer Resemble Today We are at the knee of the exponential growth curve of computer processing power and from this day forward change will be increasingly noticeable and increasingly fast. While most are familiar with the definition of exponential growth, far fewer people truly understand the power and implications of this reality. We as human beings are wired to think linearly. Today is much like yesterday and we have lived our lives expecting that tomorrow will be much like today. Except that is no longer true, and this will become increasingly apparent. Physicist Albert Bartlett is blunt in his assessment: “The greatest shortcoming of the human race is our inability to understand the exponential function.” Today is the slowest pace of change you will experience in your lifetime. Learn more about the Age of ‘i’ in Gary’s new book, RETAIL IN THE AGE OF ‘i’: A New World View for the Retail Industry now available on Amazon. +MORE

SmartAisle

SmartAisle

SmartAisle℠ is the world’s first Voice-powered retail shopping assistant. It is an innovative new technology platform designed specifically to revolutionize the customer experience in brick & mortar retail stores. Through a combination of an intuitive Voice interface, connected LED lights affixed to the shelf and a powerful artificial intelligence engine working behind the scenes, it provides expert product recommendations, education and support to shoppers at the all-important point of decision. +MORE

Connect

Shopper Intelligence

Shopper Intelligence

Shopper Intelligence is the only international benchmarking system built on what shoppers think, want and do. Subscribe to our database of powerful, ongoing performance indicators compared at country, channel, retailer, category and brand level, updated quarterly that improve promotional efficiency, build persuasive proposals, and inform credible joint plans for growth. +MORE

Connect

Persado

Persado

Persado is reinventing marketing creative by applying Artificial Intelligence to the choice of words. The message is the foundational DNA of Marketing.  The future of digital marketing success is through the power of words.  Unlock the Power of Words By combining words with data, Persado breaks down digital marketing creative into six key elements and then runs experiments on thousands of potential message combinations to generate the best-performing content to speak to each customer across their entire journey. Have the confidence that your digital marketing is fully optimized for brand engagement and revenue performance. Get full creative accountability with Persado.  Win every moment of the customer journey. Every digital encounter with a consumer is an opportunity. What if you knew exactly what to say to each person across every digital touchpoint? Over 250 of the world's most valuable brands use the Persado Message Machine to win every moment and benefit from a multiplier effect in brand engagement and revenue performance. Persado's revolutionary Message Machine leverages the world's most comprehensive marketing language knowledge base of over one million words and phrases, powered by AI and data science. Persado unlocks the power of words to engage consumers like never before, one by one, moment by moment, across every marketing channel, driving improvements in brand engagement and revenue performance.   Get marketing solutions to your toughest business challenges with Persado Analytics Persado Analytics provides CMOs access to industry-leading, holistic and unmatched insights on how and why specific words and phrases impact marketing campaign performance. CMOs can finally have the confidence that their creative is data-driven and is 100% accountable for delivering results. +MORE

Connect

Chatter

Chatter Research

We help retailers with 50+ locations increase customer satisfaction and in-store conversion. Chatter Research is an enterprise level 'conversational' customer feedback software that powers insights through intuitive, real time data.  Chatter Research automates AI-powered conversations over text message that deliver real-time insights about your customers’ experience +MORE

Connect

Glympse

Glympse

Glympse, the pioneer of real-time location sharing technology, solves the last-mile gap between companies and their customers. Our last-mile solutions help brands deliver a smoother customer-first experience for when people, products and services are in motion, eliminating any wonder about when they will arrive. We offer a flexible platform with enterprise-grade location APIs and SDK, as well as fully packaged software solutions for Product & Service Delivery, Curbside Pickup (BOPIS) and Roadside Assistance that combine proactive notifications, real-time live map tracking, personalized offers, voice capabilities and instant feedback combined in a single, personalized and persistent web-based experience for end-consumers. +MORE

Connect

OneSpace

OneSpace

Dominate the digital shelf. - OneSpace elevates your products’ search rankings and maximizes conversion rates across top e-commerce retailers in a single platform. Our e-content optimization platform is used by the world's leading consumer brands and retailers.  Data-driven Insights + Continuous Optimization By combining the industry's largest database of consumer search insights with performance monitoring tools and on-demand content optimization services, we enable brands and retailers to respond to market changes and execute product page updates with unrivaled speed and scale. MULTI-RETAILER CONSUMER SEARCH INSIGHTS Gain insight into consumer search behavior across 17 leading retailer sites and identify opportunities to improve rankings and brand share of voice by aligning product content with consumer search trends. INTELLIGENT DIGITAL SHELF MONITORING Our platform monitors your digital shelf across top retailers and surfaces optimization recommendations based on changes in consumer search behavior, competitive positioning, and retailer requirements. ON-DEMAND PRODUCT CONTENT OPTIMIZATION Approve product content optimization recommendations from OneSpace and leverage our team of on-demand e-commerce specialists to effortlessly execute optimizations across retailers with speed and scale. SEAMLESS INTEGRATION WITH YOUR PIM Our platform is designed to make integrating with your PIM frictionless. Either through an API integration or excel export templates, you can maintain a single source of truth for your product content.  Other On-Demand e-Commerce Services We offer a variety of services that help CPGs and brands execute their e-content strategy. PRODUCT CONTENT OPTIMIZATION VOICE SEARCH OPTIMIZATION PRODUCT CONTENT CREATION PRODUCT DATA ENRICHMENT CONVERSION RATE OPTIMIZATION SALSIFY IMPLEMENTATION SUPPORT +MORE

Connect

Snaps

Snaps

Snaps Makes Business Conversational - Snaps empowers brands to provide personalized ecommerce, proactive support and engagement, creating a wholly unique brand experience for each customer.  Snaps platform has evolved to help brands find new customers and increase lifetime value through chatbots, voice skills and social messaging - all from a single, intelligent platform called the Conversational Marketing Cloud. We have created an end-to-end platform for creating, activating, measuring, and optimizing marketing programs for brands in mobile messaging. Leveraging Snaps' proprietary suite of apps, content management system, media distribution network, and analytics platform, brands can engage with more than 1.6 billion consumers globally across mobile messaging platforms. +MORE

Connect

Inbenta

Inbenta Technologies Inc.

Enterprise Search - Powerful search technology that reads between the lines to understand beyond what your customer typers to what they actually mean, all while intelligently delivering the right results, the first time. Extensive multilingual knowledge  Natural language processing  Works with existing knowledge bases Integrates seamlessly with web & mobile E-Commerce Search - Say hello to e-commerce search tht accurately points people to your products.   Semantic search engine  Long tail SEO  Google integration  Cross selling Chatbot - Through the magic of our NLP plus Machine Learning, our chatbots evolve with every human interaction by understanding the contex behind each word used across 25+ languages. 10 years of Inbenta R&D  Natural language processing  The meaning-text theory - Breaks down language into lexical functions to interpret the meaning of any user question & how it’s phrased.  Gap analysis Facebook Chatbot Hybrid Chat Social Media Ticketing Virtual Assistants +MORE

Connect

VDart ChatEngine

VDartDigital

VDart ChatEngine offers a quick and foolproof way to build a team chat app for diverse applications. The instant messaging app solution comes bolted with abilities for hyper time communication, organization, scalability, collaboration and security. What distinguishes ChatEngine from other chat app solutions is its 100% customization and source code access for total customization and personalization. +MORE

Connect

Welcome

ChatID

Solutions for Retailers: With the Welcome Conversation Platform, along with our network of brands and consumer intelligence services, you can–for the first time–influence the buying process across all of your e-commerce sites and have access to data about your customers, as they buy. Solutions for Brands: With the Welcome Conversation Platform, along with our network of dealers and consumer intelligence services, you can–for the first time–influence the buying process across dealer e-commerce sites and have access to data about your customers, as they buy, outside of your own infrastructure. +MORE

Connect

Internet of Sound

Chirp

Send data with sound. Chirp uses sound to transfer information. Any device with a speaker or microphone can now send and receive data.  And, for small pieces of data, no network connection is required.  Application areas include one-to-many sharing, location-based offers, retail POS and Two-Factor Authentication (2FA). EVERYTHING IS SOUND: Chirp lets you create sonic links of any kind. Anything you can think of is chirpable. How about media, like pictures, MP3s, text messages, or web pages? Or business objects like payment IDs, tickets, coupons, vouchers or redeemable tokens? Digital receipts? Business cards? Video clips? In-app commands? Chirp technology is in use in over 100 countries worldwide, making sharing as easy as one-button done. CONNECT USERS, DEVICES, PLACES: Mobile users expect to be able to share & interact between their devices. If your app doesn't let them send or receive now it can mean: lower uptake of your service, higher churn, lower sales, lower referral rates and poor retention. Chirp lets you take advantage of real-world, person-to-person sharing, and it only takes a second for your users to share anything from passwords to pictures… and more. TRULY CROSS PLATFORM: From old radios to the latest mobile devices. Chirp’s award-winning, battle-tested technology can connect everything from mobile devices to POS systems, ATMs and toys. Even TV, web pages and radio broadcasts can send data to phones using Chirp technology. PLUG & PLAY: Get chirping in 5 minutes. It’s a snap to drop Chirp into your app. You can be up and running in two minutes - or less. We aim to provide you the best possible developer experience with our latest SDK tools, easy integration and first-class technical support. +MORE

Connect

MintM - Digital Display -> Intelligent BOT

MintM Inc.

Using Digital signages or Kiosk in your store? Upgrade them to Ingelligent BOTs, which not only see people but also talk to them. The best part, no capex required as you can use existing hardware in most of the cases. These Intelligent BOTs can not only help you engage customers smartly but also cross sell, up sell and monetize as media space. No upfront payments, pay as you go, completely secure and very simple to get started. +MORE

Connect