North Country Business Products prides itself in being a 'total POS software & system solution provider' for the grocery, drug and convenience retail store industries. NCBP offers innovative and automated high quality Retail point of sale (POS) software system scanning solutions by partnering with industry leaders to sell, install and service superior products.
For over 60 years, our Company has been dedicated to providing exceptional customer service in Retail point of sale software industry. This commitment has allowed us to support a diversified customer base; from a one terminal stand alone register, to networking a fully integrated Grocery POS system for hundreds of retail stores in multiple states.
GROCERY POS SYSTEM AND SOLUTIONS
LOC Store Management Suite: LOC Software delivers solutions designed to fully integrate retail operations. LOC Store Management Suite (SMS) is designed to satisfy all of a retailer's needs, including powerful merchandising and inventory controls, fully integrated loyalty programs, multi-store management, and much more.
LaneHawk by Datalogic: LaneHawk BOB by Datalogic is a loss prevention solution that turns bottom-of-basket (BOB) losses into profits in real time.
Store Electronic Systems (SES): SES Electronic Shelf Edge Solutions (SES) are designed for the grocery POS system retail environment, enabling dynamic price and product information at the shelf edge and overcoming retailer challenges including price compliance, automatic price changes, the elimination of paper labels & associated costs, resource and much more.
Loyalty Lane: Loyalty Lane is a rewards program that integrates directly into your Grocery POS system, designed to increase your profits and improve your margin.
POS Hardware Solutions: We have partnered with the industry's leading providers to deliver the best possible hardware solutions to meet your business needs. At North Country Business Products, our consultative approach helps our team to understand your needs, goals and budget which allows us to help you select the best comprehensive solution, including a cutting-edge hardware platform.
Check transactions have decreased in the last 10 years, yet retailers are still streamlining these paper-based tenders to improve margins and free up resources. Cash Flow Solutions automates check deposits to decrease labor and simplify reconciliation, while our risk mitigation services protect stores from fraudulent check activity. Thousands of merchants rely on the nation’s top customer service provider for check processing to uphold their reputations. Let us evaluate your check systems today to enhance check operations and improve profitability.
Everybody wants to be a winner! Games programs attract customers and create a positive buzz in-store. Services include: game structure, exclusive license sourcing, reward creation, program launch, security printing facility, prize verification services, insurance coverage, prize fund optimization, and marketing support.
About PRICE-TRAK, National Promotion Reports, LLC (formerly Leemis):
PRICE-TRAK provides specialized competitive cost and trade reports, and monitors 150 standard warehouse categories, and provides manufacturers with easy to use syndicated reports to monitor price changes and trade allowances. www.natpromo.com
Pan-Oston helps independent retailers provide the level of customer service that sets them apart and keeps loyal customers coming back. Our innovative self-service kiosks, cash handling lanes, portal scanning, and technology solutions ensure smooth transactions along with time and cost savings. Our partnership with Retalix has enabled us to integrate our Utopia self-checkout with the core ISS45 POS, giving independent grocers the technology that matches the technology of other retailers. Our self-service kiosks enhance the customer experience and increase potential for impulse purchases. Our cash handling lanes lower cash handling cost and improve security. Our portal scanning helps independents focus on customer interaction and improve efficiency.
eScrip is proven to be a fantastic resource for fundraising where participating business partners contribute a percentage of your grocery loyalty cards, credit card, and debit/ATM card purchases to the school, group or organization of your choice.
The in-store environment has become an increasingly important front in retail competition as the majority of shoppers make their purchase decisions in the store and impulse purchases remain a significant factor. With this in mind, it is critical that retailers provide a pleasant and engaging in-store experience for their shoppers to achieve long term success as chain competitors stress clean, uncluttered, and well-organized stores.
Key to the shopping experience is merchandising. Merchandising success means not only having the right product selection and assortment available, but also having products neatly presented to make it easy for the shopper to find what she is looking for. With so many more options available to shoppers today, retailers understand that the negative impression made by products in disarray and the frustration caused by inability to find the right product in a timely and efficient manner can send the shopper to a competitor.
In addition to lost sales, poor merchandising discipline can result in higher labor costs, as store personnel must take time to straighten products and bring them face-forward.
European supermarkets, faced with high real estate and labor costs, utilize merchandising fixtures to maintain product display discipline, maximize shelf space, and realize restocking efficiencies. A relative newcomer to the US market, merchandising fixtures from POS Tuning were recently tested by CART in a live learning lab (operating store) to determine the impact on sales, store labor related to restocking and merchandising, and the customer shopping experience. Overall, the fixtures provided a significant positive impact on units sold in key brands and sections in both the cereal and frozen foods categories, which were evaluated in this test. The quantitative results were reinforced by comments from the Store Director who clearly identified labor savings, improved merchandise presentation, and positive remarks from shoppers as key benefits to the POS Tuning fixtures.
Merchandising tests such as these are challenging, especially in the dynamic supermarket environment where there is a regular inflow of new products and delisting of older products. Retailers regularly re-merchandising categories and sections compound the challenges as they react to competition and search for any advantage.
The CART team’s retail experience underscores the importance of viewing test results through both a qualitative and quantitative lens. The positive impact provided by an easier and less frustrating shopping experience can create customer value over time that can be difficult to manage in a short-term test. Comments from shoppers and store personnel help reinforce the importance of this perspective.
POS Tuning is a global provider of innovative merchandising and display solutions that has brought its products to retailers in North America. Building on the success in its home market of Europe, where leading retailers utilize its products across many categories to great success, POS Tuning engaged CART to implement its solutions in key categories in a supermarket to prove their value.
RULE NUMBER ONE, “The Customer is Always Right,” is famously engraved into a granite boulder located at the entrance to Stew Leonard’s iconic grocery store in Norwalk, CT.
It’s a simple axiom. If only it were true.
Grocery operators are well aware that in many instances their customers are not right. On some occasions they can be egregiously – even comically – wrong.
Customer service experts, including most independent grocers, understand this to be a normal reality. Right or wrong, the customer is still the customer. Retailers go to extraordinary lengths to keep them feeling successful, satisfied and to ensure their repeat patronage. A degree of loyalty and an expanding share of their limited wallets would be nice too.
Despite coming out of a challenging economic climate where many retail sectors have suffered, independent grocers continue to gain strength and momentum as unemployment, consumer confidence, and other key economic indicators continue to improve. However, independent grocers cannot be complacent in the highly competitive grocery marketplace. It is imperative that grocers continuously make efforts to sustain a healthy business operation, drive business growth, and maintain a stable financial landscape.
The ability to reach and sustain these goals is largely reliant on strong retail accounting and financial solutions that allow grocers to closely control expenses, particularly large ones such as payroll, as well as monitor all facets of store and department sales. In this case study, several independent grocery retailers demonstrate how they have harnessed the power of FMS Solutions, the only third-party solution provider for outsourced financial services independent of the wholesaler. FMS currently serves approximately 2,400 independent retail grocery stores and is extremely unique having no direct competitor that offers the same benefits. By providing business process outsourcing of accounting and financial services, FMS helps retailers facilitate growth and manage organizational change for the future.
A niche-focused industry perspective allows FMS to be unmatched in the space of accounting and financial services for independent grocery retailers because, like their clients, the FMS culture and staff are steeped in the grocery business. FMS has infused their institutional knowledge throughout the organization all the way from product lines and consultative support to industry surveys, studies, and educational offerings.
FMS offers two models for independent grocery retailers who are looking to be best in class and differentiate themselves through higher level operational efficiencies. Outsourced financial services are available for smaller retailers, while software services are more suitable for use by larger retailers who can manage systems internally. The FMS suite of back office applications, which are tailored specifically for the grocery industry, include applications for general ledger, accounts payable, bill backs, accounts receivable, payroll, and human resources. All of the applications link to reporting tools that are accessed through a web portal and executive dashboard available for immediate retrieval of all financial data down to electronic invoice images.
The eCommerce buzz is becoming reality as FMCG retailers push online shopping solutions to the top of the CART Composite Index with a score of 4.31, reaching 215% above the average. FMCG retailers are also focused on in-store marketing, inventory management and self-checkout amongst several other major trends.
The CART Composite Index measures search activity and solution engagement from more than 30,000 users representing retailers in every state in the U.S.
In April 2013, Birdzi, Inc. (“birds-eye”), in collaboration with CART, deployed a highly innovative, anonymous in-store shopper detection technology in two U.S. grocery retailers. This technology detects and follows the movement of Wi-Fi enabled personal mobile devices throughout a store environment to accumulate actionable data.
Learning to understand real shopper behavior represents the latest front in the retail industry. Technologies such as the one presented here, helps independent retailers to remain competitive.
Birdzi can be implemented to gather shopper data over a period of time as well as engage shoppers in real time during their visit, should they chose to participate.
The solution is easy to deploy and scalable through a cloud-based centrally managed system that is capable of collecting data in real time.
The research study has been divided into two phases. This paper (Phase I) focuses on the mobile analytics aspect, which can be used to adjust store operations through more effective scheduling or improve in-store merchandising leading to an increased basket size.
A subsequent paper will focus on Phase II, demonstrating Birdzi’s potential as a shopper engagement tool.
The aim of this case study is to showcase the benefits and relevance of mobile analytics technology in a retail setting.
CART’s website is a one-stop shop for retailers looking for the latest technology advances.
Technology, and the pace at which it changes, can be overwhelming, especially for independent retailers who are often juggling multiple roles as CEO, COO and CTO of their companies. But technology is also the future, and retailers must hop on the train if they want to succeed. For those that don’t know where to turn, CART (Center for Advancing Retail and Technology) has set up a website, www.advancingretail.org, to act as a conduit for retailers, solution providers and brand manufacturers.
Birdzi’s Personalized Shopper Engagement Suite is made up of the following components:
Personalization Engine - Proprietary algorithms track individual shopper profiles & behavior and score offers & content for each shopper based on objectives
Digital Touchpoints - Connect with your shoppers through your own branded mobile app, web and email
In-store Engagement - Empower your shoppers to search and locate items in-store and receive relevant offers in the aisle through beacons
Offer Management and Analytics - Build and manage offers and track performance in real-time
To find out more click here.
With the rapid rise of digital and mobile technologies, the shift of power to consumers has forever changed how advertisers, retailers and brands get their messages across. Bringing them all together through its proprietary digital platform is the charge of PlaceWise Media, one of the largest shopper media networks in the U.S. PlaceWise’s shopper media network includes more than 1,400 grocery retailers and nearly 700 shopping and lifestyle centers, with more than 10 million total monthly visitors. Through its unique, first-party data, PlaceWise can extend beyond its network in real time to reach millions of other relevant shoppers. The company also provides digital marketing services to hundreds of malls and lifestyle centers across North America. Shopper access; shopper insight; real time. PlaceWise Media’s network allows brands to offer shoppers engaging content and special offers along the path to purchase, delivering on its promise to them to reach “Just who you want. Right when they are ready®”.
The Mobile Checkout retail platform digitizes brick and mortar stores, bringing the convenience and personalization of eCommerce to physical retailers and their customers.
Mobile Checkout Eliminates the Lines
Mobile Checkout is a brandable iOS and Android app, a better system than self-checkout for the complete shopping experience from scan to payment.
Retailers deepen the customer relationship and own the install by deploying the platform as their own-brand staff and shopper apps.
Customers scan and bag while shopping.
Pay securely with credit card or mobile wallet directly through the app.
Skip the Line
Customers never wait in line to check out.
Customize to your needs
Expand the system with functionality like loyalty programs or counter service mobile ordering.
Beekeeper is the cross-device communication tool for teams. Easily reach everyone in your company. Measure the impact of your communication, understand your employees with our smart analytics and take the right actions. Improve performance by increasing the engagement of your teams. Automated communication flows help you to simplify and speed up your internal communication.
GrocerKey is a white label end-to-end technology solution for grocery stores. Included is a branded web site featuring an online store. GrocerKey has created a faster and more desirable ordering process than any other e-commerce grocery platform on the market. The GrocerKey admin allows you to update store settings in real time, stay on top of your stores performance with real time analytics, and prepare your store for pickup, scheduled delivery, and on-demand delivery. The GrocerKey back-end operations app provides your staff with the tools they need to run an efficient and successful operation.
Our capabilities include: - Category optimization (planogram, visibility, product innovation) - Lost shopper analysis - Category performance monitoring - Contextual shopper engagement at the shelf (in-store advertising) - In-store shopper traffic analysis Key benefits to the retailer: - Test and optimize changes in a small set of stores before full-chain rollouts - Protect category performance - Increase basket size - Optimize investments in shopper activation and increasing conversions