CART Weekly Report 8/15/19
CART, Advancing Retail
Gary’s Take: Amazon is taking robots to the street as it rolls out a test of last-mile delivery robots in Southern California. Amazon is joining other companies like Starship Technologies and Refraction AI in using automated robots to do home delivery of products.
Amazon’s entry into this space will do nothing but speed the transformation of delivery. Supermarkets are an ideal launching point for robotic delivery as the stores are already in the neighborhood and near to shoppers. Watch for this space to begin moving fast.
Gary’s Take: Amazon being Amazon is pushing hard in many directions simultaneously as shown by its aggressive deployment of Alexa in a fast growing number of sectors. Already well established in homes, Alexa is moving into cars, the workplace, apartment buildings, libraries, hospitals, and now university dorm rooms.
Amazon’s goal is to make Alexa ubiquitous - the idea being that you are surrounded by ‘Alexa’ throughout your day wherever you are and wherever you go. Voice is on its way to becoming the next primary user interface replacing keyboards. Are you ready?
Gary’s Take: Amazon Go-like technology is beginning to spread fast as Amazon opens new Go stores, Sam’s Club and Giant Eagle test AI driven frictionless shopping and more retailers are entering the space. The technology is potentially game-changing, eliminating a major labor cost and creating a very new shopping experience.
According to the article, an estimated 100 retailers around the globe are said to be testing or piloting the technology.
Sterling’s Take: The key to Amazon is their relentless pursuit of change. This is probably a good move for Amazon, but it’s not an end game. I’m sure they’re going to continue to evaluate their progress into fashion and continue to iterate. One move isn’t likely to make a dramatic difference. However, continuous evaluations/adjustments over time do.
Sterling’s Take: I don’t think there’s any question that robotics will play a more prominent role in coffee and foodservice in the future. But that doesn’t mean humans aren’t ever involved – it starts to free people up to focus on things that humans are just better at: customer interaction, developing the experiences around the robots, etc. The unrelenting march of technology will continue on. It’s up to us to make sure we’re using them to improve human experiences, not just replace them.
WHAT WE HAVE TO SAY:
UPCOMING RETAIL TOMORROW INNOVATION DAYS/EVENTS
- WAKEFERN - August 21, 2019
- IMPERIAL DISTRIBUTORS - September 5, 2019
- CGA STRATEGIC CONFERENCE 2019 - September 29-October 1, 2019
- RETAIL REVOLUTION AT PORTLAND STATE - October 24, 2019
In this new Retail Tomorrow podcast, recorded at GMDC’s annual GM conference in Denver, the focus was on the ways in which startups are working to disintermediate traditional retailers … how retailers can turn these innovations to their own advantage … why cultural resistance within companies can be the ultimate enemy of progress … and even brainstorm about a business model that could’ve made Toys R Us relevant again.
You can listen to the Retail Tomorrow podcast here, or on iTunes or GooglePlay.
The Retail Tomorrow podcast series is a production of GMDC, the Global Market Development Center.
Pictured, left to right: Patrick Fore, Kevin Coupe, Sterling Hawkins
Retail expert Gary Hawkins reveals how Amazon sellers must leverage new innovations and customer centricity to provide personalized shopping experiences. By Natalie Taylor August 7, 2019
GROCERYSHOP - September 15-18, 2019 at the Venetian in Las Vegas
GMDC SELF-CARE SUMMIT - October 3 thru 7, 2019 in Indianapolis, IN
X/SPECS 2019 - October 15 thru 17, 2019 at the Waldorf Astoria, Orlando
- Store Design in the Age of “I” - Wednesday, 11:30am-12:15pm
THE RETAIL REVOLUTION at PORTLAND STATE UNIVERSITY’S CENTER FOR RETAIL LEADERSHIP - Portland, Oregon - October 24, 2019 12:30-5:00pm
SPECS SHOW 2020 - The ForeFront of Physical Retail - March 15-17, 2020, Gaylord Texan, Dallas
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Quote of the Week: Without change there is no innovation, creativity, or incentive for improvement. Those who initiate change will have a better opportunity to manage the change that is inevitable. ~William Pollard
About the Author
CART is Advancing Retail by connecting the industry to innovation. Retailers, wholesalers and brands utilize CART to find, research and connect with solutions appropriate for their businesses. Solution providers use CART as a go-to-market tool that connects them directly to their target retail audience, all the way into the brick and mortar store itself. CART has unparalleled insight into what’s next in retail and shares this information regularly through multiple channels.