Mobile App Pain Points
John Kangas, CEO, FwdMbl Solutions
Your current in-house system works great within your four walls. The pain starts when you walk out that door and it can give you a full-on business migraine by the end of the day. We can ease the pain by targeting these five major sources when your workforce hits the road.
Breakdowns in Communication
When an Account Manager, Sales Rep, Delivery Driver, or Customer directly needs information, they need it NOW! It should not require phone calls, strings of emails to and from the office or multiple warehouse locations to find product, invoice information, aging or account information, upcoming orders, etc. It’s frustrating and time consuming for everyone involved. You should not require an Internet connection to give this to your customer when you are standing in front of them.
FwdMbl Solutions gives Account Managers, Sales Reps, Delivery Drivers all this information right at their fingertips. It is available without the need for Wi-Fi or a cell signal and can be printed, emailed or faxed right there. There’s no need to track down items or pricing, looking up inventory and pricing is immediate.
Let’s face it, pricing can be complicated. If updates in pricing don’t make it to the ones that are selling in the field you can lose money. If incorrect information is given it can turn into an embarrassing situation. Pricing can be different per customer given contracted pricing or discounts. Sales may be given leeway to adjust pricing on the fly within reason. There are many scenarios as there are companies. Pricing needs to be up-to-date and correct each and every time
FwdMbl Solutions handles all pricing scenarios. All pricing updates can be real-time saving you money and confusion.
The system you are using doesn’t match your workflow. You need to hunt for your tasks and weed through things you don’t use. You are jumping from one item to another just to complete these tasks. This takes precious time and leads to frustration.
FwdMbl Solutions gives you role-based programming. It gives you only your work for the day and one task seamlessly flows to the next. It’s so efficient, before you know it, your day is complete with time to spare!
Internet Connection/Equipment Problems
I see it almost every day while going to the grocery store, convenience store or my favorite restaurant. Account Managers, Sales People, and Delivery Drivers trying to connect to Wi-Fi, or get any Internet connection. Once they do, connection is slow and they have wait for webpages to display on their screen. When it does finally appear, the information is hard to read or cannot be given to the customer. Printers disconnect or jam. Old devices just giving up the ghost.
FwdMbl Solutions’ Apps are native apps that work connected or disconnected. They are not merely a webpage you are trying to display on your phone. We use our unique technology to make sure your employees are never waiting for the information they need. Once the information is pinpointed it can be printed, emailed or faxed to give immediate access to your customer.
Training is Difficult
FwdMbl Solutions’ Apps are robust, yet simple and elegant. The screens are not busy or hard to read. The workflow is intuitive and training is a breeze.
The PAIN IS REAL! When your software is in your employees’ hands and doesn’t work disconnected, has missing or inaccurate customer or order information, has printer or scanner malfunctions, or is cumbersome to use it is a recipe for unhappy employees and unhappy customers.
At FwdMbl Solutions we can enhance your customer experience and improve employee satisfaction with our Mobile Apps and Portals. We do this by connecting to your existing systems, so there is no need to change everything you do, only what they see. We interface to your backend ERP, POS or other systems and display your information in a Mobile App or Portal that is fast and truly mobile. It is easy to use and best of all, it runs on the mobile phone you already own. Don’t own a phone? You can use an affordable Android device from our hardware partners.
About the Author
John Kangas, CEO FwdMbl Solutions, LLC
FwdMbl Solutions professionals are mobile application experts. We have over 25 years in wholesale and distribution experience. We have translated this into Mobile Sales & DSD, Account Management, Proof of Delivery, Inventory, Order & Route management and much more. Our mobile apps, are not just a webpage displaying on a phone, they are native applications that work disconnected which is important in the field. We connect to any ERP system using our bridge server which integrates everything seamlessly. Click hereto learn more.
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