Whatever the Question, A.I. is the Answer Because Nobody Likes Calling Customer Service
Susan Galer , Forbes SAP voice
Bejoy Narayana, CEO of BoodsKapper, develops AI applications that can cut down customer problem resolution time by a factor of 10.
Give us your superstar customer service representative, and we’ll provide an AI application that replicates their behavior, reducing problem resolution time from 10 minutes to one. This is what I heard and saw from Bejoy Narayana, CEO of BoodsKapper at the recent SAP Financial Services Innovation Summit held at the SAP Leonardo Center in New York.
The Texas-based startup develops AI applications on the SAP Cloud Platform designed to not only ferret out what customers want quickly, but also communicate in their preferred medium – using any texting app or moving to a telephone conversation.
“No one likes calling customer service, and we believe that experience can be much better by training the software to behave like the ideal customer service representative, getting to the point quickly to provide a solution for busy people,” said Narayana. “Modeling the actions of a company’s best customer agent, we can train the AI engine to be up and running in weeks just as you would a new employee. This can cut down interaction times by a factor of ten.”
Posted on the CART blog with permission from Bejoy Narayana, CEO BoodsKapper
About the Author
About BoodsKapper: Advances in Artificial Intelligence are turning yesterday’s sci-fi into today’s reality. For industries and brands, BoodsKapper provides compelling and ready to consume services that are powered by state of the art AI algorithms. Our services include preparing the solution graph for your business, training the AI model with historical / anticipated data and integrating with your backend applications. We believe computing for the next 10 years will primarily be defined by advances in AI and look forward to being your partner in this journey.
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