Transportation

Innovation is for Distribution too

Gary Hawkins, CEO, Advancing Retail

Retail industry conversation about innovation inevitably focuses on the brick & mortar store, eCommerce, or consumer-facing technologies. Meanwhile, the staid distribution center is undergoing its own transformation.  I can remember when voice-guided picking was the new thing and how space-age it seemed to have order pickers being directed by the computer behind the headset each person wore. Today, that kind of technology has become boring when we see the robotics and automation that is sweeping across distribution centers. There are case-picking robots, piece-picking robots, robots that bring merchandise to humans, and even completely automated distribution centers. Drone technology has warehouses too, with different solution providers tackling slotting errors, out-of-stocks, and other operational issues.  Some wholesalers and distributors are even acting as outsourced eCommerce fulfillment centers for their retail customers, orders being passed from the retailer’s online ordering site to the distribution center for fulfillment to the customer’s home.  And while maybe not as sexy as robotics, the latest AI and machine learning powered optimization technologies are providing significant value to distribution centers as nearly everything can be optimized, from slotting layout to order picking, in-bound product deliveries to out-bound deliveries, and even the delivery routes. AI and machine learning tech is tailor made for demand forecasting and inventory optimization as the distribution center level. The CART team is seeing all this and more as we coordinate Innovation Program events for larger, self-distributing retailers and for significant wholesalers and distributors across different product lines and categories.  If you’re a self-distributing retailer or a dedicated wholesaler / distributor give CART a call to learn about what’s new. And if you’re a solution provider relevant to distribution, check in with us to learn about the Innovation Program events we’ve got coming up.  +MORE

Retailers: How do you evaluate new innovative solution providers?

Gary Hawkins, CEO, Center for Advancing Retail and Technology

I see a lot of solutions that focus on the fast moving consumer goods retail sector - retail like supermarkets, drug stores, convenience stores, and discount stores. And when I say a lot I mean hundreds and even over a thousand solutions each year. And while many of these solution providers are challenged to effectively and efficiently communicate their value proposition, retailers can do more to help. Technology providers love to talk about features and functions, about how what they have built uses the latest hot technologies, and so on. Retailers would be well served to help focus the presenter on: 1)  What problem is the solution provider solving for the retailer or what opportunity is being presented? 2)  Get the solution provider to clearly call out what resources are required from you the retailer to deploy the solution? 3) How is the solution provider pricing their capability? Can they provide you an ROI calculation? Is it based on real experience at other retailers? 4) Can the solution provider give you a referral from another retailer who has used their solution? 5) For very young companies and startups, explore their level of resources and funding. The last thing you need is to get excited about some new capability only to find the solution provider lacks the wherewithal to deploy all your stores. Lastly, and you can do this early in your meeting, seek to understand if the solution provider knows your business. We encourage solutions to visit the retailer’s stores before any meeting to gain an understanding of how the stores operate, etc. Solution providers seeking to sell you something that fail to understand your business are sending a signal. +MORE

Noodle.ai

Noodle Analytics, Inc.

Enterprise AI® augments your human intelligence, making the complex more comprehensible. Create a radically waste-free business (and world!) with sustainable, intelligent ways to make, move, and sell goods.  The Noodle.ai Enterprise AI® Platform addresses each failure point in the data pipeline from edge device to on-prem and cloud. Realize the value of Industry 4.0 investments with a comprehensive data platform purpose-built for artificial intelligence. Supply Chain Demand Signal AI Transportation Network AI Fleet Health AI Fill Rate AI Warehouse Labor AI Manufacturing Product Quality AI Asset Health AI Energy Conservation AI Production Flow AI +MORE

Connect

5 Ways Big Data Can Improve the Customer Experience

Ashley Lipman, Content Marketing Specialist, OutreachMama

Staying on the cutting edge of technology is important for most business owners. Over the past few years, there has been a definite shift towards data-driven marketing and customer service. Companies around the world spend about $57 billion on data technology each year. Once you have gathered data from your clients, figuring out how to use it is challenging. One of the best ways to use this information is to improve the customer experience. Focusing on making your customers happy will allow you to keep them loyal for years to come. Here are some of the ways big data can be used to improve the customer experience. 1. Data Can Be Used to Target Your Marketing Developing a successful marketing strategy is one of the most challenging parts of being a business owner. The only way to make this process easier is by using the power of customer data. Looking at metrics like click-through rates can give you an idea of what your audience responds to. Failing to understand who your audience is and what they want can lead to lots of problems with marketing. Many businesses use customer sales and geolocation data to target their audience. Providing customers with coupons or sales information based on this data can help you increase your bottom line. Understanding more about the data and how to use it is easy with a bit of research. If you are looking for more information about creating predictive models with the data you have collected, check out this DaniWeb post.   2. Avoid Problems When Customers Contact Your Company For most business owners, taking calls or answering emails from customers is something they do daily. If you are looking for a way to improve customer calls, then monitoring metrics like how long it takes your team to handle these calls is important. Usually, a business owner will see problems based on these metrics and devise a plan to fix them. Sometimes, training your team on how to handle this type of customer communication can remedy any issues you may be dealing with. 3. Take Customer Feedback Seriously When collecting consumer data, don’t forget to look at the various reviews your business has received. If you see the same complaint from consumers, chances are you need to address this problem. With all of the different online reputation management programs on the market, staying updated on any negative reviews about your company is easy. Using this data to improve the customer experience is essential when trying to achieve long-term success in your industry. 4. Appealing to Consumers on an Emotional Level Some of the most successful marketing campaigns on the planet use emotion to convey their message. Finding out how your audience feels about certain topics is important when trying to develop a winning marketing campaign. Finding this information is easy if you look at data from social media comments, call transcripts or even surveys you have conducted. This data may show that you need to soften your language or tone when marketing to certain parts of your audience. Using a one-size-fits-all approach to marketing will create lots of issues. Therefore finding out more about how your audience feels is so important to developing a customized plan of attack. 5. Track the Success of Certain Products or Services As a business owner, you will be required to make important decisions regarding the direction of your company regularly. Trying to make these decisions based on a “gut feeling” is a bad idea. When trying to figure out what products or services you need to invest more money into promoting, be sure to look at the data you have collected. Not only can you find out how popular a product or service is with sales data, you can look online to see what your customers are saying about them as well. Providing your audience with what they want is a recipe for success. Using Data is a Must For Modern Business Owners Trying to gain a competitive edge in your industry is impossible without the use of data. With the help of customer data, you can figure out where you need to improve and how to increase the number of quality sales leads being generated. +MORE

Alien Technology

Alien Technology

For 25 years Alien Technology has proven to be the trusted supplier of EPCglobal Gen2 and ISO/IEC 18000-6c compliant UHF passive RFID transceiver chips, tags, inlays & labels, fixed & mobile readers and related professional services for item tagging, retail/apparel, transportation, life sciences and many other applications. Trusted Performance™ for RFID Alien Technology is one of the leaders and innovators in the global UHF Gen-2 RFID industry. We specialize in delivering “Trusted Performance” to our customers. Leader in Worldwide Volume RFID Technology Chips Tags Readers Services and training Alien is one of the industry’s most experienced, quality suppliers of RFID innovations, technologies and products. We focus on delivering: Ease of Use: The industry’s most easy to use solutions Industry Proven Solutions: Years of experience in real-world RFID robustness Trusted Performance: Solutions for real-world applications RFID ICs Mass-market optimized UHF Passive EPCglobal Gen2 and ISO/IEC 18000-6c compliant RFID transceiver chips are optimized for high performance in even the most challenging environments. RFID Readers & Antennas Intelligent readers and antennas reduce network traffic, minimize network equipment and lower costs. RFID Tags & Labels The industry’s most respected tag and label solutions for a variety of applications and environments. RFID Professional Services Alien’s world-renowned professional services round out our offerings with custom training, best practices & support every step of the way.  +MORE

Connect

CoLoadX

CoLoadX

THE BEST RATE FOR YOUR OCEAN FREIGHT Finally, A Better Way to Buy and Sell Cargo Capacity  HOW IT WORKS It used to take days to buy and sell capacity. Now it takes just minutes. Need a rate? Enter your origin and destination ports, then filter by transit time, container size and type and cargo type. Simply pick your rate and book. Have container space? Upload your quotes individually or in bulk to a growing network of freight forwarders. Then sit back as bookings flow in. We take care of the rest Our team of logistics experts provides hands-on service to make sure your deal closes and your transaction flows seamlessly. +MORE

Connect

INTTRA® by E2OPEN®

INTTRA Inc.

INTTRA is the ocean shipping industry’s largest neutral network 60+  Leading Ocean Carriers & NVOCCs 35,000+ Shippers in over 175 countries 850,000+ Containers Processed Through INTTRA per Week 150+ Software Partners > 40% Global Container Visibility > 26% Market Share (1 out of every 4 containers shipped globally are booked through INTTRA)  Ocean Trade Platform Our members use the INTTRA Ocean Trade Platform to plan, book and track shipments from one easy-to-use software system. And our suite of cloud-based software applications help both shippers and carriers reduce costs and improve performance across the entire container shipping lifecycle.  +MORE

Connect

Cogoport

Cogoport

Fastest way to Ship Containers. Cogoport is a digital platform for integrated ocean logistics solutions. Discover freight rates in real time on 70+ carriers and book instantly  How Cogoport works? Discover Freight Rates Book Your Container Upload Shipping Documents Avail Bill of Lading Track Your Shipment Pay Online  Track all your containers & get real time updates  Dedicated Booking Service  Booking received: As soon as you place your booking order, a dedicated freight manager would contact you to notify you of the container request  Cogo Tracking Now, track all your shipments at a glance simply by logging in. Cogoport not only allows you to view shipments booked with us, but also gives you the freedom to track any of your shipments booked through any other freight movers.  +MORE

Connect

Xeneta

Xeneta

Your best work happens with real-time freight rate data. Procuring freight should not be frustrating, limiting or opaque. Xeneta is the single source of truth that tells you where the global shipping market stands. Connect with world's best to shape the future of ocean and air freight procurement.  Shippers use Xeneta to Scope, bid and execute the negotiation process with market-precision. Monitor the market and benchmark performance relative to the market in the pre and post-negotiation phase. Understand and report business performance.   Freight forwarders use Xeneta to​ Procure the most competitive rates with suppliers. Scale and develop field sales (operations). Build trust and support customer lifecycle management. +MORE

Connect

Shippabo

Shippabo

Shippabo is an online platform that provides its users with shipping rates and shipment scheduling solutions. The platform offers freight forwarding, government filings, and trucking and drayage services to its users. It features online bookings, online custom bond purchases, real-time notifications, and shipment management.  Shippabo’s open logistics platform utilizes advanced technology, including machine learning and artificial intelligence, to dramatically cut down on the work of you and your supply chain partners. Our platform gives you access to the best logistics partners, their very best rates and the best technology to make your supply chain happy. +MORE

Connect

project44

project44

Tap into the Largest Global Supply Chain Visibility Network Manage your entire carrier network and digital supply chain integrations with project44 — no matter how many borders you cross or modes you use. Visibility Your Customers Expect Know exactly where a shipment is, and what condition it’s in, during every step of the journey. Our platform enables you and your customers to make smart, real-time decisions rooted in high-fidelity data and predictive business intelligence. Applications Designed for Your Supply Chain Technology embedded with deep transportation expertise to met the unique needs of shippers, LSP's and carriers   Reliable Data Build on a 100% Digital Infrastructure Not all data is created equal. With project44, your team, your partners and your customers have access to high fidelity data integratedacross every touchpoint of your digital supply chain. Our Advanced Visibility Platform™ Legacy systems cannot deliver the results that today’s customer-centric businesses are measured by. project44 takes a data-first approach to visibility with a modern platform designed to ingest, cleanse and normalize high-quality data from a wide network of global carriers.  +MORE

Connect

LLamasoft

LLamasoft

The LLamasoft Difference Planning and operational systems run supply chains but they do not decide how to make improvements and plan what’s next. With LLamasoft, customers create a true end-to-end view of their supply chain and operational policies. Then, our advanced analytics reveal interconnected insights on the right changes you should make – before you implement them. Providing strategic certainty to supply chain decision makers that they can deliver their supply chain – reimagined. The LLamasoft Platform combines four distinct technologies to deliver unique enterprise-wide decision support.  DISCOVER Find the most comprehensive view of your supply chain for immediate insight into what is and what should be happening.  DESIGN Let the industry’s most comprehensive array of algorithms and supply chain solvers identify the optimal design to meet your business objective.  DECIDE Settle your course of action without the constraints of current operational policies using newly revealed and interconnected insights.  DEPLOY Distribute supply chain intelligence back out to the enterprise using our micro apps for ongoing discovery, responsiveness and optimization. +MORE

Connect

Fleet

Fleet

A digital freight forwarder simplifying global trade Our free Fleet TMS allows importers, exporters to book and manage international and domestic shipments 100% online.  Air Freight Ocean Freight FTL Freight LTL Freight Customs Insurance Warehouse​ +MORE

Connect

iContainers

iContainers

Fueling the future of ocean freight Search, compare & book instantly. Manage, control & track your cargo. 10 years of freight forwarding innovation. Quote online in a matter of seconds Search over 250K ocean freight quotes and get up to date prices from any carrier in a matter of seconds. Manage your shipments online Upload your documentation. Book and pay online. Easy and fast from any device. Monitor your shipment in real time Follow your shipment status in real time. Stay up-to-date and receive a message as soon as your shipment status changes. +MORE

Connect

Komatsu Forklifts

Komatsu

KOMATSU FORKLIFTS U.S.A. At Komatsu we have a long heritage of building heavy-duty, high quality equipment for our customers. Founded in 1921 in Komatsu City, Japan, Komatsu is a global leader in equipment design and manufacturing, and is the second largest manufacturer in the world with 25 plants globally. Our forklifts are designed using our heavy equipment expertise to provide durable and dependable performance throughout their lifetime, providing our customers with greater value through lower costs of operation, day-after-day. Komatsu Forklift makes a wide variety of forklifts to meet a diverse number of application needs. In addition, we provide world class aftermarket support and fleet management programs to meet and exceed our customer’s expectations. +MORE

Connect

GO2 Partners

GO2 Partners

GO2 Partners advances your business by offering customized marketing and operational solutions. Marketing Specialties Develop a more effective approach to communication and promotion. Operations Specialties Achieve greater efficiency with innovative products and programs. +MORE

Connect

Crown

Crown

Defining the Future of Material Handling Crown Equipment is a leader in the evolution of the material handling industry, with new technologies that increase uptime and lower total cost of ownership.  Lift Trucks for Virtually Every Need  New Forklifts Explore our full line of innovative and durable forklifts. Rentals A full fleet of lift trucks for virtually any application available for short and long-term needs Reconditioned Encore Reconditioned lift trucks backed by an industry-leading warranty. Pre-Owned A wide selection of pre-owned forklifts that meet our safety and performance standards. +MORE

Connect

Ancra

Ancra Systems

Ancra Systems is THE specialist in the field of automatic truck (un)loading systems, also known as ATLS: from standard systems to customized solutions. Geared to your industry and calculated to meet your logistic requirements. Ancra Systems streamlines trailer loading and unloading processes worldwide and has been doing so for more than 20 years.  Chain Conveyor System Slat Conveyor System Belt Conveyor System Skate System Rollertracks Specials Carpet System Skateloader System +MORE

Connect

Robocom

Robocom Systems International

Supply Chain Management Software Configured to Fit your Needs  Warehouse Management, Enterprise Resource Planning and Supply Chain Software that Cuts Costs and Delivers Maximum Benefits Robocom is a supply chain software company. Our products focus on supply chain execution, from warehouse management, and transportation management to voice picking, labor management and delivery management and tracking. An enterprise transportation system and enterprise resource planning system round out our supply chain software offering.  Your cost of operations – the bottom line cost of your supply chain – is our primary concern. Our products improve accuracy, increase productivity in the warehouse and on the road, reduce transportation costs and provide crucial information to Supply Chain Managers and Executives. +MORE

Connect

RoadSync

RoadSync

Easy Mobile Payments for Logistics  Get Paid with Ease RoadSync is a platform that accepts payments anytime, anywhere. We simplify fee collection, increase speed & security, and optimize business operations. RoadSync reduces direct billing collection time and minimizes fraud. No need for check authorizations or trips to the bank. We simply offer the most reliable, trustworthy solution available for the logistics industry. +MORE

Connect

AI-powered shipment tracking software

ShypIQ

AI-powered shipment tracking software that provides proactive delivery updates and meets customer need for tracking shipment during order confirmation, fulfillment, and delivery through automated frictionless technology.  Our product includes intuitive smartphone apps for drivers, a powerful modern web dashboard for shippers, and automatic notifications and real-time tracking for customers. +MORE

Connect

KarConnect

Let's Nurture

Along with the Real-time tracking, KarConnect helps you to understand the health of your car, driving behaviour and fault detection in multiple languages in your vehicle. The web app allows you to remotely monitor your vehicle along with the driving pattern of the driver. This custom built IoT app solution also offers emergency roadside assistance and nearby service centers. +MORE

Connect

Truck Alliance

Guiyang Huochebang Technology Co Ltd.

Full Truck Alliance Group, China’s biggest app for Uber-like truck services. Huochebang is an on-demand platform that matches trucks to users in China’s sprawling trucking industry. +MORE

Connect

Flytrex

Flytrex

Urban deliveries. Simpler. Cheaper. Starting at $0.8/mile. AHA, one of Iceland's largest eCommerce companies, partnered with Flytrex to expand its' delivery bandwidth and find new, efficient ways to deliver goods to customers around the city of Reykjavik. Using Flytrex's drone delivery system, AHA is now delivering goods between two parts of the city that are separated by a wide river, dramatically cutting delivery times and costs. Flytrex's system operates alongside AHA's existing vehicle-based delivery network, increasing its daily deliveries capacity, without increasing manpower. Whether it's food, flowers or a new phone, delivering products is now as instant as ordering. +MORE

Connect

Gita

Piaggio Group - Piaggio Fast Forward

PFF is pioneering the intelligent movement of people and goods at just the right scale: larger than aerial drones but smaller than cars and trucks. PFF’s first product is Gita: a smart, nimble, cargo vehicle designed and engineered with the same attention to safety, braking, balancing, vehicle dynamics and performance that you would expect of a motorcycle or car.  Think about how differently you would move if your hands were free, carrying cumbersome belongings wasn’t a consideration, and you had a companion who moved just like you do. Gita is an intelligent and nimble cargo vehicle designed and engineered with the same attention to safety, braking, balancing and vehicle dynamics that you would expect of a high-performance motorcycle.  Follow In the follow mode, Gita learns how to navigate complex spaces by trailing an experienced guide equipped with a wearable: YOU! As it travels, it creates a 3D map of its surroundings.  Autonomous In environments Gita has already explored, it can move independently between waypoints. Gita detects and avoids obstacles should any features of the real world not coincide with its existing maps. +MORE

Connect