Customer Experience Management
Go beyond great customer experience, to impact sales. Leverage every customer interaction by understanding true customer needs and present the most relevant offers via the customer’s channel of choice.
Optimize the interaction with shoppers across all channels. Our integrated Pitney Bowes Software solution provides retailers the ability to develop a single view of their customer understand their full relationship (both personal and in-direct) and optimize the interaction with every customer across all channels. This enables the retailers to position the most relevant best next action for their consumer in real-time given the context timing and channel of interaction. This will result in increased satisfaction increased revenues/performance and alignment of sales goals with marketing activities and messages.
- A unique complete 360 view of the customer relationship to both influence and proximity provided at the point of interaction.
- Understand the specific opportunity each customer represents and allow for targeting each customer with the most relevant offer.
- Real Time Decision (RTD) will drive the right offers and best next action given the context of the customer interaction channel timing and current relationship.
About the Company
Pitney Bowes (NYSE: PBI) is a global technology company offering innovative products and solutions that enable commerce in the areas of customer information management, location intelligence, customer engagement, shipping and mailing, and global ecommerce. More than 1.5 million clients in approximately 100 countries around the world rely on products, solutions and services from Pitney Bowes.
CART Registered Due Diligence:
First level due diligence ensuring the solution is valid and viable.