eCommerce and Home Delivery Solutions for Grocers

eCommerce and Home Delivery Solutions for Grocers

ShopHero

(2)
ShopHero provides custom eCommerce sites for online grocery.

Description

ShopHero provides online grocery and home delivery solutions for grocers. We're more than just another eCommerce company. We've built a digital customer engagement platform from the ground up that's easy to use for you and your shoppers, and works on all devices. Shopper habits are changing and it's more important than ever to keep up. In 2016, 5% of all grocery sales were online and industry experts are forecasting that number to reach 17% by 2023. Online grocery is no longer a nice to have feature, it's a must have for every successful supermarket. Stores that neglect this growing segment of customers are missing an opportunity to grab market share and risk losing customers to other online options. 

We offer a true end-to-end platform that includes building and managing your online grocery site, fulfillment and delivery, and highly targeted marketing personalized for your customers. Using advanced data analytics and integration with your POS we promote your highest margin products to the customers who are most likely to purchase at just the right time. In addition, our platform learns your customer's habits and we're able to provide a unique digital commerce experience for each shopper. This leads to an average basket that is 3.5 times bigger than the average in-store purchase. Online grocery is here and your store can be online in less than two weeks. Contact us today, we'd love to learn about your goals and discuss ways we can help.


Benefits

  • Fast Implementation - Begin selling online in weeks! Our database has over 1,000,000 SKUs and is growing. We are able to quickly and seamlessly put your entire store online including specialty and locally sourced products.
  • POS Integration - ShopHero integrates with your POS to provide real-time updates on inventory and pricing changes - online shopping becomes an extension of the in-store experience.
  • Customizable - Department managers can update department pages with info on events, seasonal products, specials and more. Access to our library of photos and artwork gives them all the tools they need.
  • Full Service eMarketing - Our team of eMarketing professionals will create personalized digital marketing campaigns specific to your store including social, email, and more. We educate your customers to increase loyalty and prevent loss of wallet share to big box grocers who are already online. ShopHero is your one-stop provider for eCommerce.
  • Fulfillment & Delivery - Our proprietary picking app can be used by your employees to efficiently pick customer orders. Or, let our trained, professional, and courteous personal shoppers manage that for you.
  • Shopper Support - We provide branded customer support via live chat, email, and phone for each of your locations. ShopHero will take orders over the phone from your aging customers, providing a valuable service to them on your behalf.
  • Store Support - Our dedicated store counselors are the best in the business. They are available 24/7 to assist you as you transition to online grocery. They provide training, best practices, and more based on their experience working with stores similar to yours around the country.
  • Ease of Use - Getting started takes one phone call and we do the rest. ShopHero doesn't need access to your system, nothing to install. There is no hardware or changes to the store required either. One call to ShopHero and you can start connecting with your customers digitally.

About the Company

ShopHero is the leading digital customer engagement platform for independent retailers. ShopHero helps grocers of all sizes remain relevant, successful, and profitable. This is done through a custom, end-to-end platform consisting of eCommerce, digital marketing, order fulfillment, delivery services, and more. Shopper habits are changing, is your store keeping up? Contact ShopHero for a free evaluation today!

 


Food Depot
5
The guys at ShopHero are great. They made it really easy for my store to have online grocery shopping and my customers love it. They worked with my pos and my loyalty program too. My managers spent about 5 hours total to get everything setup.
T. Billings
5
We just started working with ShopHero and have been very happy with them so far. Brian made it easy to get our inventory online and it even updates the prices automatically for us. We have tested this with 100 of our top customers from our loyalty program and they like it too. We will make this available to all of our shoppers next month.

CART Registered Due Diligence:

First level due diligence ensuring the solution is valid and viable.

Founded: 
2015
Company Size:  11-50 employees
References Available: 
Yes
Affiliations: 

Reviews

Food Depot
5
The guys at ShopHero are great. They made it really easy for my store to have online grocery shopping and my customers love it. They worked with my pos and my loyalty program too. My managers spent about 5 hours total to get everything setup.
T. Billings
5
We just started working with ShopHero and have been very happy with them so far. Brian made it easy to get our inventory online and it even updates the prices automatically for us. We have tested this with 100 of our top customers from our loyalty program and they like it too. We will make this available to all of our shoppers next month.