Inbound and Outbound Communication and Sales Solutions
STAND OUT WITH A BETTER BUYING EXPERIENCE
You want people to buy (and continue buying) from your business, and we know that nothing inspires brand loyalty more than exceptional customer service.
In a consumer-driven market, intelligent containment and communication solutions can help you deliver multi-channel care that lives up to your brand’s reputation throughout the buying process — from promotion and purchase, to loyalty programs and account management, to shipping and satisfaction guarantees.
High-touch. High impact. High visibility. Low cost. You’ll empower representatives to deliver high-touch customer service where it matters most, and simplify and speed up interactions across the board.
West has decades of experience analyzing the customer journey and data points to build inbound and outbound communication solutions that cater to specific challenges while dramatically reducing the costs of service. We’ll help you innovate, relate, respond and truly connect with the people who keep your business in business.
- Make your brand available for self-service inquiries about order status, store hours and more — 24/7, even during peak sales seasons
- Streamline customer identification and authentication, and improve first-contact resolution
- Save on inbound care costs by delivering well-timed order confirmations, delivery notifications and more
- Prepare and deliver scheduled or ad hoc campaigns across customers’ preferred channels
- Increase sales with personalized promotions, informed by purchase history and demographic trends
- Mitigate fraud risk by protecting buyers’ personal information, payment data and call recordings
- Gather and honor any array of customer preferences, from centralized to store-level functions
- Readily reply to customers on the channels they choose
- Minimize stress on your IT department, and provide more meaningful information about each transaction
- Optimize call flows and outbound campaigns using customer data, market trends and voice of the customer
Connect with customers more often, more quickly. Increase productivity in your business center. Deliver consistency, convenience and joy. Improve your market perception and reap ROI.
- Unified Communications
- Interactive Services
- Specialized Agent Services
- Telecom Services
- Safety Services
About the Company
West Corporation (Nasdaq:WSTC) is a global provider of communication and network infrastructure solutions. West helps manage or support essential enterprise communications with services that include unified communication services, public safety services, interactive services such as automated notifications, carrier services and agent services.
For over 25 years, West has provided reliable, high-quality, voice and data services. West serves clients in a variety of industries including consumer products, telecommunications, retail, financial services, public safety, technology and healthcare. West has a global organization with sales and operations in the United States, Canada, Europe, the Middle East, Asia Pacific and Latin America.
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