Intelligent Customer Engagement™ (ICE)

Intelligent Customer Engagement™ (ICE)

Capillary Technologies


Capillary’s Intelligent Customer Engagement™ (ICE) suite of products integrates everything retail marketers and operators require to engage with their customers, weaving social and mobile experiences into any point-of-sale device – from legacy terminals to the latest POS devices and mobile tablets.

The ICE suite is supported by the Customer Engagement Management platform that powers the individual products which are designed to provide the flexibility to meet your growing needs. In addition, Capillary provides flexible delivery models from our cloud-based SaaS to managed services and everything in between with our Professional Services team.


  • CUSTOMER ENGAGEMENT MANAGEMENT PLATFORM: Data Augmentation & Enrichment, Configurable Engine, Personalized Engagement, Open APIs, Real-Time CRM, Secured(ISO Certified) Data Warehouse, and Role-based Security Management.
  • CAPABILITIES: Store Clienteling, Social Media Marketing, Mobile Marketing, E-commerce Marketing, KPIs, Dashboards & Reports Mgmt., Customer Satisfaction & Feedback, Customer Segmentation, Campaign Management, Lifecycle Marketing, Loyalty Management, and Value-Added Services.
  • PERSONALIZED & TARGETED, OMNI-CHANNEL ENGAGEMENT: Social Media, E-Commerce, Third Party Data, POS & Tablet, Mobile Web, Apps & Text, and E-Mail.

About the Company

Capillary Technologies is a leading provider of cloud-based software solutions that enable retail marketers to quickly and easily build, manage and analyze customer data to gather deep insights and personalize customer engagement across social media, mobile, e-mail, online, and in-store channels, driving a significant increase in sales and customer loyalty. 

Capillary’s 360-degree solutions powers end-to-end customer engagement, clienteling, loyalty and social CRM for more than 150 major brands across 10,000 retail locations, bringing instant shopper gratification to over 75 million consumers across the United States, United Kingdom, Middle East, South Africa and the Asia-Pacific region. 

Capillary’s customers include industry leaders such as Benetton, Marks & Spencer, Puma, Pizza Hut and KFC. Capillary has been named Marketing Magazine's CRM & Loyalty Agency of the Year 2013; a Gartner 2013 Cool Vendor; and one of Mint/WSJ Bloomberg Businessweek’s Hottest Technology Businesses 2013. Capillary is backed by Sequoia Capital, Norwest Venture Partners, Qualcomm Ventures and American Express Ventures.

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