LivePerson

LivePerson

LivePerson, Inc.

Description

LivePerson transforms customer care from voice calls to mobile messaging. We are the only company to do this at scale for the world's largest brands. LivePerson has a complete software and operational blueprint to shift from voice to digital​.

Solutions for:

  • Sales/eCommerce
  • Customer Service  
  • Marketing  
  • Mobile Engagement
  • Industry Solutions
  • Cloud Contact Centre Technology

Benefits

Digital Connections

  • Give consumers a continuous connection to your brand from their smartphone. Allow them to message you like they message their friends and family—on their own time and terms. LivePerson enables messaging from your app, website, Facebook, Google, SMS, and other applications.

Digital Operations 

  • With the connection digital, first contact resolution improves, and the demand curve for care flattens. Costs are reduced up to 48%, and staff can be structured in “Neighborhoods”—a framework that gives consumers the best agent for their individual needs, not just the next available agent.  

Real-Time Measurements 

  • Understand sentiment for 100% of consumer interactions in real time, not after the fact with surveys for a fraction of interactions. LivePerson's proprietary Meaningful Connection Score™ (MCS) delivers this, so agents and managers can take action and improve relationships.​

AI and Bots 

  • Agents can work side by side with bots in the same conversation window. Bots do the heavy lifting for repetitive processes, while humans take care of the rest. The role of bots, and their cost savings, are expanded over time via machine learning.

About the Company

We believe that every interaction—be it between employees, clients, consumers, or the community—is an opportunity to achieve great things. We believe that connection is the foundation for trust, innovation and ultimately, success.

It begins in our workplace, where we seek to connect with each other on more than just a professional level. We are compelled by our collective mission of connecting brands and their customers, giving them the service experience they deserve.

LivePerson’s leading platform, LiveEngage, enables thousands of brands around the world to connect with consumers through online and mobile messaging.

LiveEngage offers unparalleled security and scalability, enabling brands to proactively connect and stay connected with their customers, driving greater sales and brand loyalty.

  • Founded in 1995, a public company since 2000 (NASDAQ: LPSN).
  • More than 1,200 employees. HQ'd in NYC, with offices in Tokyo, London, Melbourne, Tel Aviv, San Francisco, Atlanta, Amsterdam, Berlin, Paris and Milan.  Original Founder, Robert LoCascio, serves as CEO 20 years after incorporation,maintaining a focused, evolving mission and vision.
  • US $239 million revenues (2015).
  • 2 billion monitored site visits per month.
  • 27 million live engagements per month.
  • Our 18,000 Customers include: 8 of the Top 10 Fortune 500 companies; 10 of the Top 15 Commercial Banks (Fortune 500); Top 4 of Top 5 Telecommunication Companies (Fortune 500)​

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