Premier Technologies

Premier Technologies

Premier Technologies Pty Ltd

Description

VOICE, EMAIL, SMS, CHATWHATEVER IT TAKES TO SERVE CUSTOMERS

Premier Contact Point delivers a full featured cloud contact centre suite - including Outbound, Inbound and Blended traffic - that lets your customers choose how they want to deal with you. 

BECOME A PAYMENTSINDUSTRY LEADER TODAY

Premier’s White Label payment gateway will quickly position you as the preferred provider of omni-channel payment services. 

GREAT TECHNOLOGYACCESSIBLE TO YOUR BUSINESS

Premier offers industry-leading cloud contact centre, secure payments, transactions or receivables solutions that let you focus on your core activities.


Benefits

Value
On-premise solutions bring heavy capital expenditure and ongoing maintenance and upgrade costs. Premier Contact Point offers a flexible and predictable monthly licensing model that moves costs to operating expenses.

Scalability
Nothing is static – call volumes ebb and flow and business changes constantly. With on-premise equipment, you’re stuck with the system and the licences you bought; this presents a number of limitations. Inbound call volumes typically reflect seasonal patterns so you need to provision with peak periods in mind, and outbound campaigns come and go. With Premier Contact Point, you only pay for the licenses you need when you need them. 

Speed of delivery
We can have Premier Contact Point up-and-running in your business in a matter of weeks – customised and tailored to your needs. We leverage best-practice contact centre solutions to help you implement the right system for your business.

Security and redundancy
Security is central to our operations; Premier Technologies is a Tier 1 PCI DSS compliant provider, which means we are acknowledged by the banking industry as meeting the highest standards of security and compliance. We can provide multiple levels of redundancy and business continuity.

Access from anywhere 
Users can log in from multiple sites, so you can build, monitor and manage a virtual contact centre with staff working together in a single system, regardless of where they are in the world.

Regular updates
You benefit from frequent performance and functionality upgrades to the platform, all included in your monthly fee.

Compatability with your phone system
Premier Contact Point works well with all telephony and IT environments - all you need to log in is a computer with internet access and a phone (fixed or mobile).


About the Company

Since its establishment 30 years ago, Premier Technologies has provided thought leadership and real value through its passion for improving customer outcomes and the technology that drives them. Over that period, Premier has cemented its place as a market leader in cloud-based and managed contact centre, IVR and payments technology through a focus on reliability, flexibility, excellence and class-leading service and support. Today, Premier is proud to serve a broad variety of Australian and international clients from various industries including financial services, government, insurance, utilities, banking and logistics. Our clients range from some of the world’s largest and most diversified organisations to small, innovative start-ups. We are especially proud that many of our clients have been with Premier for up to 15 years or longer. Premier has offices in Melbourne, Sydney and Brisbane, serviced by approximately 60 full time staff trained to provide solutions that bring together customer business and technology requirements.


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