In omni-channel commerce, it’s not just the technology that counts. Success depends on having the team, the mindset and the resources in place to create seamless and profitable experiences for customers, no matter how they choose to shop. Our expert team of retail practitioners has decades of retail and omni-channel expertise, spanning the spectrum of commerce activities – from technology, to marketing to merchandising.
We employ proven methodologies that focus on delivering planned, sustainable and profitable growth. Our team engages to provide a deep-dive diagnosis of performance and explore untapped opportunities that drive performance.
- eCommerce Strategy: Get the right strategy to deliver profitable growth. Our 10P’s framework covers every aspect of what it takes to deploy or expand your business and make it profitable – from “proposition” to “people” to “P&L,” and beyond.
- Omni-Channel Strategy: Get a solid business plan for omni-channel roll-out. Our framework considers customer needs, proposition, aspirations, legacy systems, resources and budget to help you assess the business benefit of services like ship from store, reserve and collect and cross-channel returns.
- Customer Acquisition & Retention: Understand what is driving your growth. Our data model allows you to understand the dynamics of customer acquisition, conversion to loyalty and AOV, so that you can focus your marketing budget on the right activities to drive growth.
About the Company
eCommera provides global retailers with a ‘one-stop shop’ for expertise, technology and operational support. We are passionate about retail and that permeates everything that we do. Whether we are helping clients like Jimmy Choo develop an international strategy, working with Clarins to launch sites in over 25 markets or putting our heads together with the team at Asda-Walmart to realise their next innovation.
We have over 7 years of experience, during which we’ve launched 173 sites for 25 brands across 34 markets, logged +2 million hours of development experience and chalked up over 50,000 hours of analysis.
What does this mean for our clients? Nearly £200 million in additional sales - and that's just in 2014.
We provide systems integration services, retail consultancy and in-life technology management. We have the expertise, the experience and the drive to help you take your commerce operation to the next level.
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