Sidekick Product Discovery Platform
OMNI Retail Group
Omni Retail Group’s Sidekick platform is the first and only enterprise-proven cloud-based solution for retailers and manufacturers that helps shoppers choose and purchase the perfect product based on their individual preferences. Sidekick is powered by the world’s largest continuously curated product database that includes use-based filtering attributes. Sidekick creates a cohesive shopper product discovery experience at every customer touch point, e.g., online, on every mobile device, in-store through sales associates, or by phone with call center staff. Sidekick comes in three versions.
- Sidekick Mobile™: Guides shoppers to discover and buy the perfect products across every category and every SKU in your assortment using their smartphones and tablets. Preferred by 95% of smartphone shoppers. Proven to increase sales conversion and average order value, while reducing product returns. Integrates into buy flow at the “add to cart” button.
- Sidekick Web™: Complements faceted search and navigation by guiding website shoppers to discover and buy the perfect products across every category and every SKU in your assortment using desktops, laptops, and tablets. Preferred by 75% of web shoppers. Proven to increase sales conversion and average order value, while reducing product returns. Integrates into buy flow at the “add to cart” button.
- Sidekick Pro™: Makes retail sales associates product experts in every category, leveraging company-provided mobile devices or BYOD. Includes lead generation features that capture every customer conversation as well as other capabilities that increase sales conversion, customer satisfaction, and employee productivity.
About the Company
“Search” is not shopping. Shopping is a process of discovery. Especially when you’re not certain which product best meets your personal needs. And yet site or faceted search and category navigation are the only options on most ecommerce sites.
Shoppers also don’t think in terms of channels. They expect a seamless product discovery experience from your brand, no matter where they are, which devices they are using, or what time it is. That’s why we built Sidekick.
Welcome to OMNI Retail Group.
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