Zendesk

Zendesk

Zendesk

Description

The Zendesk family of products work together to help you improve customer relationships . Our products allow businesses to be more reliable, flexible, and scalable. They help improve communication and make sense of massive amounts of data. Above all, they work together to help turn interactions into lasting relationships.

Support - Zendesk Support is a beautifully simple system for tracking, prioritizing, and solving customer support tickets

Guide - Guide is a smart knowledge base for better self-service and empowered agents.

Chat - Live chat provides a fast and responsive way to connect with customers in real time

Talk - Connect with customers on a call center solution built right into the Zendesk ticketing system

Message - Zendesk Message is a new customer messaging software that helps companies engage customers on their favorite messaging apps, like Facebook and Twitter.  

Explore - Zendesk Explore provides analytics to measure and understand the entire customer experience. 

  • Make Teamwork More Efficient - Measure your team’s performance, as well as their workload capacity.  
  • See What They're Really Up To - Learn how your customers use your website, products, or support channels.  
  • Find Out Who's Happy Or Not - Learn which customers are satisfied and which customers need extra TLC.

Benefits

Support:

  • Customer service for humans. Build trust with customers by offering responsive, personalized, support on the channels they prefer.
  • Powerfully productive agents. Set agents up for success with effective tools for collaboration, information gathering, and automation.
  • Self-service satisfaction. Give customers 24/7 support with easy access to the answers they need, wherever they are.

Guide: 

  • Grow what you know. Capture your agents’ collective knowledge and build on it over time to respond to support requests more effectively. 
  • Give them the good stuff. Give customers the most relevant answers and information automatically—and in context—for a faster self-service experience. 
  • Be better with bots. AI powered Answer Bot* can resolve high-frequency, low-touch tickets by sending customers relevant articles while they wait for an agent. 
  • Get smarter as you go. Measure and score the popularity and effectiveness of your content to see what needs work, and what you should write next.

Chat: 

  • This is their moment. Anticipate customer questions and offer help when—and where—they need it most. 
  • Raise your sales. Customers are 3X more likely to make a purchase when you reach out with a chat.
  • Less wait, more happy. Live chat lets agents help more customers in less time, which means happier customers more of the time.

Talk: 

  • A conversation is a powerful way to solve a problem—even in the age of email and social media. When customers get help over the phone, agents can resolve complex issues faster and deliver personalized support. Make those conversations happen easily and efficiently with Zendesk Talk.

Message: 

  • As the most popular digital communications channel, messaging gives businesses the opportunity to reach and market to a new generation of customers. It’s a support channel that’s “always on,” and it’s evolving into a primary driver of customer satisfaction. Zendesk Message is designed to help scale support on popular messaging apps—and it’s the next step in the evolution of customer support.

Explore: 

  • Zendesk Explore helps you bring together data from every step of that journey—and across every Zendesk product—so you can understand and improve their experience

About the Company

Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.​ 

Zendesk was built upon a simple idea: Make customer service software that’s easy to use and accessible to everyone. The company has expanded on that idea, and now offers a growing family of products that work together to improve customer relationships, and can be embedded and extended through an open development platform.​


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